I purchased the 3m Garden Cantilever Parasol w/ Crank Handle, 360? Rotation, Tilt and Cover, Cream - DG268 I can say this is great quality, better than I had expected. Customer support Victoria an... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Update: I have checked all folders and I have not received a response. My order arrived a week later than originally communicated. Completely understand delays happen, however customers should be... Zobacz więcej
Reakcja na opinię
Our bbq arrived on time and we are very pleased with our purchase. There was an issue with the temperature gauge which didn’t work. We emailed customer service and the response was excellent. A r... Zobacz więcej
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We ordered a fire pit direct from Dellonda - it arrived “next day” as promised and we are delighted with it. It is sturdy, attractive in appearance and seems to be well made (made in China, but most... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Dellonda
Napisane przez firmę
Shop Home & Office Products
Shop Leisure Products
Shop Outdoor Living Products
Q: Who are Dellonda?
A: We are a Home, Garden and Leisure Retailer, specialising in useful, innovative, quality products for use in and around the home at great value prices.
Q: Where are Dellonda based?
A: We are very lucky to be based in the beautiful town of Bury St Edmund's in the heart of Suffolk.
Q: Where are your products from?
A: We source our products from around the world, but what sets us apart is that we test our products inhouse using state-of-the-art testing facilities and highly qualified engineers - so you can be 100% confident that a Dellonda product is safe for you and your family.
Q: What level of Aftersales can I expect?
A: We are big on customer service and unlike a lot of digital firms have a friendly voice at the end of the phone alongside email. In addition to this we have a vast range of spare parts and what we believe is the best team of engineers in the business. Aftersales is a key part of our company philosophy and any customer of Dellonda can rest assured that they will not only receive great service upfront but also for years to come!
Q: What shipping service do you use?
A: We use a range of couriers depending on what you order. For orders dispatched with DHL or TNT we dispatch all orders received by 4:30pm on a next working day delivery - absolutely free of charge!
Q: What products do you sell?
A: Our growing range includes authentic outdoor Wood Fired Pizza Ovens, Ergonomic Electric Office Desks, Hot Tubs, Swimming Pools, BBQs, Baridi Wine Coolers & Mini Fridges - we pride ourselves on quality home, garden and leisure products that we would like to own ourselves.
Q: Where can I find out more about Dellonda?
A: You can find Dellonda on all Social Media Platforms and our videos are on Youtube
Dane kontaktowe
Kempson Way, Bury St Edmunds,, IP32 7AR, Bury Saint Edmunds, Zjednoczone Królestwo
- 01284 757575
- support@dellonda.co.uk
- dellonda.co.uk
4,4
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 82% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent and speedy response.
3 lipca 2025
Odpowiedź od Dellonda
Hi Jane,
Thank you so much for your 5* review! We're glad we could help quickly, and your support means a lot!
Kind regards,
Team Dellonda
Odpowiedź od Dellonda
Hi Jane,
Thank you so much for your kind words! We're thrilled to hear your table arrived quickly and that you love it. If you need anything else or have any questions down the line, we're always here to help. Enjoy your new table!
Best regards,
The Dellonda Team
Odpowiedź od Dellonda
Hi Karen,
Thank you for the great review! We're glad to hear you found our online chat quick and easy to use. It's wonderful to know you had a positive experience with our service.
If you ever need anything else, we're always here to help!
Best regards,
The Dellonda Team
Exceptional customer service throughout…
Exceptional customer service throughout the whole telephonist team having spoken to numerous agents regarding my transaction. All were very helpful, cheerful and the whole experience went above and beyond my expectations - thank you!! Would 100% recommend your company.
10 lipca 2025
Odpowiedź od Dellonda
Hi,
Thank you so much for your kind words! We're absolutely delighted to hear that your experience with our team was so positive! It's wonderful to know that our agents were helpful, cheerful, and able to exceed your expectations.
We truly appreciate your recommendation – it means the world to us. If there's ever anything else we can assist you with, we're just a call away!
Best regards,
The Dellonda Team
Top notch customer service
I originally tried to buy my wine cooler via Amazon but had a nightmare with their delivery driver refusing to deliver to my front door. Dellonda customer service was excellent and in the end I cancelled my Amazon order and purchased directly from the Dellonda website. Delivered promptly as directed, well-packaged and handled with care.
9 lipca 2025
Odpowiedź od Dellonda
Hi Mr. Lewis,
Thank you so much for taking the time to share your experience.
We’re delighted that we were able to help and that everything went smoothly once you ordered directly through our website.
Your kind words about our customer service mean a lot to us — we’ll be sure to pass on your feedback to the team.
If you ever need anything in the future, we’re always here to help!
Best regards,
The Dellonda Team
Swift delivery and great customer…
Swift delivery and great customer service. Product is perfect and as described.
1 lipca 2025
Odpowiedź od Dellonda
Hi Lucy,
Thank you so much for your kind review! We're glad to hear your order arrived quickly and that you're happy with both the product and our service.
If you need anything else, don't hesitate to reach out.
Best regards,
The Dellonda Team
Delivery was fast and efficient
Delivery was fast and efficient. Because we live I the Highlands this is often an issue, so was a real bonus. Item was as described and great value. Would definitely use this company again.
7 lipca 2025
Odpowiedź od Dellonda
Hi there,
Thank you so much for your kind review! We're really pleased to hear that your delivery arrived quickly and efficiently, especially given the challenges that can sometimes come with Highlands shipping.
It’s great to know the item met your expectations and that you found it to be good value. We truly appreciate your support and look forward to serving you again in the future!
Kind regards,
Team Dellonda
Would highly recommend
After ordering on Amazon and receiving a damaged in transit fridge freezer, I did the usual aggravating Amazon chat, I got so annoyed with their nonsense that I called the company direct. Cue harp music and angels! For the first time in many years I felt heard, I felt like a valued customer but above all, everything was resolved within 24 hours! The damaged fridge was collected, we were in a position to buy another before returning damaged one, which they rightly need back before issuing a refund, the new one turned up at the same time, amazing coordination with the delivery company who I also have to say we’re amazing. We will be buying from here again, the fridge freezer is the only one after extensive searches online that would fit the space available and for the price we are very pleased, garnished with exemplary customer service I can’t fault this company.
10 lipca 2025
Opinia niezależna
Odpowiedź od Dellonda
Hi Loretta,
Thank you so much for your wonderful review!
We're absolutely delighted to hear that your experience with us stood out—and especially that you felt heard and valued, which is exactly what we aim for. We're sorry your original order arrived damaged, but we're glad we could resolve everything quickly and smoothly for you.
Thanks again for your support—we look forward to helping you again in the future!
Best regards,
The Dellonda Team
Very positive experience and product
Very positive experience from website - through Ordering process and delivery
Product is as advertised - great product and great price.
Only small issue - when bolting the rotating mechanism to the base - the Allen key is too big to tighten the bolts either from the side or through the top opening.
Would be easier with smaller Allen key of more space between bottom bracket and top bracket.
Apart from that it is a great product
2 lipca 2025
Odpowiedź od Dellonda
Hi Malcolm,
Thank you so much for your positive review! We really appreciate your feedback, your comments about the Allen key size and spacing are noted and will be passed along to our product team for review—suggestions like yours help us improve!
Thanks again for your support, and we hope you continue to enjoy your purchase!
Best regards,
The Dellonda Team
Odpowiedź od Dellonda
Hi Russell,
Thank you so much for your kind review! We're thrilled to hear you're happy with your new fridge freezer. If you ever need anything or have any questions, we're just a message away.
Best regards,
The Dellonda Team
Quick delivery.
Quick delivery.
Nice item to replace a failed unit. Fits under bar counter perfectly and nice to have controllable temperature feature. Well pleased.
30 czerwca 2025
Odpowiedź od Dellonda
Hi Roger,
Thank you for your great review! We're really glad to hear you were happy with the delivery and the item itself!
Enjoy, and thanks again for choosing us.
Best regards,
The Dellonda Team
Great Poducts - Quick Delivery
Excellent customer service, provided me with the parts i needed and they were delivered really fast
23 czerwca 2025
Odpowiedź od Dellonda
Hi there,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service and that your parts arrived quickly. Your feedback means a lot to us, and we look forward to assisting you again in the future!
Best regards,
The Dellonda Team
Replacement handle
I contacted Victoria who posted the replacement handle. Once received we realised it was the wrong part as the handle comes in 3 parts. Victoria was great looked into the problem and posted the 2nd part to the handle. Unfortunately the handle still did not fit. Victoria got onto the case and found out the handle had been remodelled. Victoria came up trumps and posted the 3rd part.
Fantastic customer service from Victoria
25 czerwca 2025
Odpowiedź od Dellonda
Hi Barbara,
Thank you so much for taking the time to share your experience!
We're really pleased to hear that Victoria was able to support you through the issue and get everything sorted in the end. It’s great to know her persistence and attention to detail made the difference — we’ll be sure to pass along your kind words to her.
If you need anything else in the future, don’t hesitate to get in touch. Thanks again for your feedback and for choosing Dellonda!
Best regards,
The Dellonda Team
Fantastic customer service
BBQ turned up the next day as promised. Really easy to put together and looks great. I damaged part of it when putting it together (all my fault nothing to do with the BBQ) and when I asked customer service about buying a replacement part, they sent it to me free of charge, next day delivery! Couldn't ask for more and will definitely use again.
28 czerwca 2025
Opinia niezależna
Odpowiedź od Dellonda
Hi there!
Thank you so much for your fantastic review!
We’re really glad to hear your BBQ arrived quickly and that you found it easy to put together. It’s great to know our customer service team could help you out with the replacement part!
We truly appreciate your kind words and look forward to serving you again in the future.
Best regards,
The Dellonda Team
Customer support fantastic !!!!
1 lipca 2025
Opinia niezależna
Odpowiedź od Dellonda
Hi Paula,
Thank you for the great feedback!
We’re so pleased to hear you had a fantastic experience with our customer support team. If you ever need anything else, we’re always here to help!
Best regards,
The Dellonda Team
Delicious ice cream made by novice
My ice cream making machine was delivered very quickly, which was a real bonus. Having lactose intolerance and being diabetic I can alter ingredients to suit my needs. Which is very handy. Have made delicious ice cream's. Vanilla, Coffee, Mint chocolate and Strawberry so far, with many more to choose from. THANK YOU
20 czerwca 2025
Odpowiedź od Dellonda
Hi Lynda,
Thank you so much for your lovely review!
We're thrilled to hear your ice cream maker arrived quickly and that you're already putting it to such great use!
If you ever need anything, we're here to help.
Best regards,
The Dellonda Team
Excellent Camping Fridge-Freezer
Helpful and prompt response on the online chat to answer my initial enquiry, super fast delivery, well packaged.
Delighted with my new car/camping fridge-freezer, looks good, and gets surprisingly cold! Currently using as an overflow fridge in my kitchen, cant wait to use it on my upcoming camping trip, fingers crossed the UK weather remains fair and I need it to keep the wine cold :0)
24 czerwca 2025
Odpowiedź od Dellonda
Hi Hazel,
Thank you so much for your wonderful review! We’re thrilled to hear that you're happy with the service and the performance of your new fridge-freezer. It’s great to know it’s already making a difference in your kitchen, and we hope it will be just as handy on your camping trip!
If you ever need anything else or have any questions, don’t hesitate to reach out.
Best regards
The Dellonda Team
Honest and true to their word
What a pleasant and easy company to do business with, I have no hesitation in giving 5 stars. I had a problem with an ice cream maker I purchased. I rang them and what a refreshing experience it was. The lady ( Victoria ) who answer the phone could not have been more helpful, she understood my issue and suggested a couple of possible solutions, after a short discussion I chose the option that I felt was best for me. She instantly took ownership of the resolution, kept me informed what was going to happen and when, and true to her word it all went to plan and on time. It is never nice to have a problem, but when you do this is the type of company you pray and hope for honest and true to their word.
1 lipca 2025
Opinia niezależna
Odpowiedź od Dellonda
Hi Andrew,
Thank you so much for your kind words and for taking the time to leave such a thoughtful review.
We’re delighted to hear that your experience with us—and with Victoria in particular—was such a positive one. We understand that having an issue with a product can be frustrating, so it’s great to know you felt supported and well looked after throughout the process.
Your comments truly mean a lot to our team, and we’ll be sure to pass on your praise to Victoria—she’ll be thrilled to know she made a difference!
Thanks again for your trust and recommendation. If you ever need anything in the future, we’re only a phone call away.
Best regards
The Dellonda Team
Great company to deal with ordered some…
Great company to deal with ordered some spare seals for my keg machine arrived next day
20 czerwca 2025
Odpowiedź od Dellonda
Hi Andy,
Thank you so much for your kind words! We're thrilled to hear your spare seals arrived so quickly and that you were happy with the service. If you ever need anything else for your keg machine, we're always here to help. Cheers!
Best regards
The Dellonda Team
Too hot to handle
Camping nearby our coldbox gave up in the extreme heat, looking through the Internet and I found Dellonda as only a online store. A quick phone call to Bailey in the office, explained to him the problem and enquired if he could help. Told him what fridge/freezer we would like, without hesitation he said no problem pay on line and I will get it ready for collection within 1 hour.
Very happy,brilliant service and a brilliant piece of equipment many thanks to Bailey.
19 czerwca 2025
Odpowiedź od Dellonda
Hi Paul,
Thank you so much for taking the time to leave such a great review! We're delighted we could help you out during the heatwave and get you back up and running so quickly. We'll be sure to pass on your kind words to Bailey – he’ll be thrilled to know he made a difference!
Enjoy your new fridge/freezer, and if you ever need anything else, you know where to find us.
Best regards,
The Dellonda Team
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