Bought a chiminea from Dellonda, which arrived quickly. Unfortunately there were a couple of bits missing, but I contacted customer support and Victoria was able to sort everything out very quickly fo... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Bought a drinks fridge. Worked well for 18months then stopped. Obviously out of warranty. I thought before I searched for a replacement ( it was a very specific space) I would contact customer service... Zobacz więcej
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Absolutely fantastic delivery very quick once ordered? Very happy with my fridge it get cold and stay cold brilliantly so I would recommend this fridge if you’re looking for camping or just days o... Zobacz więcej
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I recently logged a fault with an expensive wine fridge which had stopped cooling. The machine was out of the warranty period by a number of months. However Maddie still helped me get the issue resolv... Zobacz więcej
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Informacje dotyczące firmy
O Dellonda
Napisane przez firmę
Shop Home & Office Products
Shop Leisure Products
Shop Outdoor Living Products
Q: Who are Dellonda?
A: We are a Home, Garden and Leisure Retailer, specialising in useful, innovative, quality products for use in and around the home at great value prices.
Q: Where are Dellonda based?
A: We are very lucky to be based in the beautiful town of Bury St Edmund's in the heart of Suffolk.
Q: Where are your products from?
A: We source our products from around the world, but what sets us apart is that we test our products inhouse using state-of-the-art testing facilities and highly qualified engineers - so you can be 100% confident that a Dellonda product is safe for you and your family.
Q: What level of Aftersales can I expect?
A: We are big on customer service and unlike a lot of digital firms have a friendly voice at the end of the phone alongside email. In addition to this we have a vast range of spare parts and what we believe is the best team of engineers in the business. Aftersales is a key part of our company philosophy and any customer of Dellonda can rest assured that they will not only receive great service upfront but also for years to come!
Q: What shipping service do you use?
A: We use a range of couriers depending on what you order. For orders dispatched with DHL or TNT we dispatch all orders received by 4:30pm on a next working day delivery - absolutely free of charge!
Q: What products do you sell?
A: Our growing range includes authentic outdoor Wood Fired Pizza Ovens, Ergonomic Electric Office Desks, Hot Tubs, Swimming Pools, BBQs, Baridi Wine Coolers & Mini Fridges - we pride ourselves on quality home, garden and leisure products that we would like to own ourselves.
Q: Where can I find out more about Dellonda?
A: You can find Dellonda on all Social Media Platforms and our videos are on Youtube
Dane kontaktowe
Kempson Way, Bury St Edmunds,, IP32 7AR, Bury Saint Edmunds, Zjednoczone Królestwo
- 01284 757575
- support@dellonda.co.uk
- dellonda.co.uk
4,6
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 66% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Shame about the energy rating but good build quality.
I think the build quality seems fine but it's a shame it doesn't have better insulation and a better energy rating.
23 lutego 2026
Odpowiedź od Dellonda
Hi Nick,
Thank you for your review. We appreciate customer feedback to help improve our products, so thank you for bring this to our attention.
If there is anything we can do in the future, please let us know.
Many thanks,
Team Dellonda
Odpowiedź od Dellonda
Hi Graham,
Thank you so much for your 5-star review!
We’re really pleased to hear that you were happy with the quick delivery and packaging, and that you felt it was great value for money — that’s exactly what we aim for.
We truly appreciate you taking the time to share your feedback and hope to serve you again soon.
Best regards,
The Dellonda Team
Quick replacement of damaged wine cooler
Unfortunately the wine cooler had suffered damage from poor handling but this was quickly resolved by Dellonda replacing the next day.
5 lutego 2026
Odpowiedź od Dellonda
Hi Simon,
Thank you very much for your 5-star review.
We’re really sorry that your wine cooler arrived damaged due to handling, but we’re pleased we were able to resolve this quickly and get a replacement out to you the very next day.
We truly appreciate your understanding and your kind comments about our service — it means a lot to the team. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Best regards,
The Dellonda Team
Great service
Great service very knowledgeable about my needs,received my part within a couple of days.
9 lutego 2026
Odpowiedź od Dellonda
Hi Stephen,
Thank you so much for taking the time to leave us such a lovely 5-star review! We’re really pleased to hear you found our team knowledgeable and that your part arrived quickly. It’s great to know we could help with exactly what you needed.
We truly appreciate your feedback and look forward to helping you again in the future.
Best regards
The Dellonda Team
Baridi Compact tumble drier
Took a chance on "Like New" from Amazon & so glad I did.Prompt delivery and in a pristine unmarked box. Very well packaged inside and the drier is totally unmarked, no dents or signs of being dismantled for refurb, so I believe this is brand New! Saved £20 with this as new purchase as opposed to full price of £149.99!!
Plugged in on test with a bath sheet set at 60 mins drying time. Very quiet in operation and towel was dry & fluffed up after the hour run (inc 20 cool air time)
Very pleased with this lil 850W compact drier - highly recommend
16 lutego 2026
Opinia niezależna
Odpowiedź od Dellonda
Hi,
Thank you so much for your fantastic 5 star review!
We’re so glad you’re happy with the condition, delivery, and performance of the dryer, and even happier that you grabbed a great saving too.
Thanks again for your recommendation and for sharing your experience!
Kind regards
Team Dellonda
Great purchase.speedy delivery the gas…
Great purchase.speedy delivery the gas hob was as described.very happy
10 lutego 2026
Opinia niezależna
Odpowiedź od Dellonda
Hi Stephen,
Thank you for your review. We are so glad that your experience with us was positive.
If you ever need anything else, please don't hesitate to get in touch.
Many thanks,
Team Dellonda
Fast delivery at no extra cost
I made an order on Sunday morning and, as promised, the item was delivered the following day at no extra cost.
1 lutego 2026
Odpowiedź od Dellonda
Hi Jessica, Thank you so much for taking the time to write such a great review. We try our absolute best for our customers and its lovely to hear your feedback. We look forward to welcoming you back!
From the Dellonda Team !
Fantastic service
ordered online delivery within two days the fridge/freezer is good quality and work's well
27 stycznia 2026
Odpowiedź od Dellonda
Hi Charles,
Thank you for your lovely review and your kind words. We are so glad that your experience with us was smooth and the product works well.
If you ever need anything in the future, please don't hesitate to get in touch.
Many thanks,
Team Dellonda
Odpowiedź od Dellonda
Hi Dorothy!
Thank you so much for your 5* review and for your kind words.
We're so glad to hear the service was at a high standard. We are always here and happy to help in the future!
Kind regards
Team Dellonda
Ftom sending enquiry to delivery kn 2…
Ftom sending enquiry to delivery kn 2 days very efficient
26 stycznia 2026
Odpowiedź od Dellonda
Hi Sharon!
Thank you so much for your 5-star review! We’re so glad to hear you found our service efficient, with delivery arriving just two days after your enquiry. We highly appreciate your support and look forward to helping you again soon!
Kind regards,
Team Dellonda
Outstanding Customer Service When It Really Mattered
Had a nightmare with DHL delivery (totally not Dellonda's fault), but Maddie at Dellonda was absolutely brilliant.
Responded immediately, tried to help contact DHL when they were unreachable, and when DHL refused to compensate for their failures, Dellonda stepped in with a significant goodwill gesture - even though the problem was entirely the courier's fault.
This is exceptional customer service. Most companies would say "courier problems aren't our responsibility." Dellonda said "our customer is frustrated, how can we help?"
The wine fridge is great, but what really impressed me was Dellonda taking responsibility for a problem that wasn't theirs to solve. That's the mark of an excellent company.
Maddie - thank you for being genuinely helpful and professional throughout. Will definitely shop here again.
28 stycznia 2026
Opinia niezależna
Odpowiedź od Dellonda
Hi Christian,
Thank you so much for your lovely review and kind words about our customer service team! As a small company we greatly appreciate your support.
We will pass on your gratitude to Maddie and the rest of the team, and we will be happy to help with any issues in the future.
Many thanks,
Team Dellonda
So helpful
So helpful. The part I needed for my dishwasher arrived next day. They literally saved my life. I was desperate to get my dishwasher repaired!!!
19 stycznia 2026
Odpowiedź od Dellonda
Hi Charlotte,
Thank you for taking the time to leave such a lovely review!
We’re really glad we could help get your dishwasher back up and running so quickly!
Thanks again for choosing us — we’re always here if you need anything in the future!
Kind regards,
The Dellonda Team
Very prompt and efficient service.
18 stycznia 2026
Odpowiedź od Dellonda
Thank you for your kind feedback, Jacqueline. We’re really pleased to hear you found our service prompt and efficient. We appreciate you taking the time to leave a review and hope to assist you again in the future.
Best regards,
The Dellonda Team
The product is splendidA really good desk and good value
The product is splendid, well made in good material and cleverly designed, It does all that it says on the tin and more,.
But turning to the tin, the bow is huge and very heavy indeed, two strong memo bought it into my ground floor flat puffing and groaning u under the weight.
When the left I looked at it and decided that my octogenarian body would need help just to move it into position for unpacking and assembly.
Once opened (with help) the items were laid out well, the instructions clear and assembly straight forward. As above that done, I was delighted with the product.. But what to do with a very large box and all the packing materials. Our local bin men took one look and drove away. The council came to the rescue - reluctantly. All in all, a very good but at a reasonable price, now at the centre of my studio/office.
15 stycznia 2026
Odpowiedź od Dellonda
Hi Bryan,
Thank you so much for taking the time to leave such a detailed and thoughtful review.
We’re delighted to hear that you’re so pleased with the quality, design, and performance of the product, and that the instructions and assembly process were clear and straightforward. It’s especially rewarding to know it now has pride of place at the centre of your studio/office.
Thank you again for your kind words and for choosing us. We hope you continue to enjoy the product for many years to come.
Best regards,
The Dellonda Team
Amazing customer service and support
Amazing customer service and support. Extremely efficient and reliable. Kept to there word through every step of the process.
9 stycznia 2026
Odpowiedź od Dellonda
Hi Rob,
Thank you for your lovely review. For a small customer service team, your kind words really mean a lot to us.
If you ever need anything else, please don't hesitate to ask.
Many thanks,
Team Dellonda
Great customer service
Great customer service. Quick to respond to queries and resolve the minor issue I had (which wasn't their fault and due to deliver company).
25 listopada 2025
Odpowiedź od Dellonda
Hi Guy,
Thank you so much for your lovely review. For a small company with a small team we appreciate it greatly.
If you ever need anything else, please get in contact and we will be happy to help.
Many thanks.
Team Dellonda
I ordered the item by mistake on 24th…
I ordered the item by mistake on 24th December. I cancelled the order and spoke to a member of staff. We discussed a full refund. I have the package and it is still unopened. I await your reply
28 grudnia 2025
Victoria
The person that I dealt with was Victoria who I found was very pleasant and helpful and answered my e-mails very promptly.
My only concern is that you as a Company do not hold enough spares in stock
17 grudnia 2025
Odpowiedź od Dellonda
Hi Anon!
Thank you very much for your 5-star review and for taking the time to share your experience. We’re delighted to hear that Victoria was pleasant, helpful, and prompt in responding to your emails. We’ll be sure to pass on your kind words to her.
We also appreciate your feedback regarding spare parts availability. Your comments are valuable to us, and we’re continuously reviewing our stock levels to improve this aspect of our service. Thank you again for your support and for helping us improve.
Kind regards
Team Dellonda
Items not arrived and horrible customer service
Bought some items on the 18th for next day delivery it’s now the 29th and still missing items. Customer service useless and incompetent do not know where items are and change stories depending on the person. DO NOT RECOMMEND AT ALL!!!
21 grudnia 2025
Outstanding
I have purchased several items from this company and have found the quality of every item outstanding. Furthermore, their customer service is of the highest standard. Could not be more helpful. So friendly and polite, and a special mention to Maddie who assisted me above and beyond with an issue I had with the courier.
Outstanding and if I could give more than 5 stars I certainly would
23 grudnia 2025
Opinia niezależna
Odpowiedź od Dellonda
Hi Allister,
Thank you so much for your fantastic review! We’re thrilled to hear that you’ve been happy with both our products and customer service. We’ll make sure to pass on your kind words to Maddie — she’ll be delighted!
Your support really means a lot to us, and we look forward to helping you again in the future.
Best regards,
The Dellonda Team
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