Bought a drinks fridge. Worked well for 18months then stopped. Obviously out of warranty. I thought before I searched for a replacement ( it was a very specific space) I would contact customer service... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Absolutely fantastic delivery very quick once ordered? Very happy with my fridge it get cold and stay cold brilliantly so I would recommend this fridge if you’re looking for camping or just days o... Zobacz więcej
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Excellent customer service with questions answered promptly. I am very pleased with my Baridi oven and warming drawer DH233 combination. There are no excessive frills that I do not need, simple, easy... Zobacz więcej
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I recently logged a fault with an expensive wine fridge which had stopped cooling. The machine was out of the warranty period by a number of months. However Maddie still helped me get the issue resolv... Zobacz więcej
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Informacje dotyczące firmy
O Dellonda
Napisane przez firmę
Shop Home & Office Products
Shop Leisure Products
Shop Outdoor Living Products
Q: Who are Dellonda?
A: We are a Home, Garden and Leisure Retailer, specialising in useful, innovative, quality products for use in and around the home at great value prices.
Q: Where are Dellonda based?
A: We are very lucky to be based in the beautiful town of Bury St Edmund's in the heart of Suffolk.
Q: Where are your products from?
A: We source our products from around the world, but what sets us apart is that we test our products inhouse using state-of-the-art testing facilities and highly qualified engineers - so you can be 100% confident that a Dellonda product is safe for you and your family.
Q: What level of Aftersales can I expect?
A: We are big on customer service and unlike a lot of digital firms have a friendly voice at the end of the phone alongside email. In addition to this we have a vast range of spare parts and what we believe is the best team of engineers in the business. Aftersales is a key part of our company philosophy and any customer of Dellonda can rest assured that they will not only receive great service upfront but also for years to come!
Q: What shipping service do you use?
A: We use a range of couriers depending on what you order. For orders dispatched with DHL or TNT we dispatch all orders received by 4:30pm on a next working day delivery - absolutely free of charge!
Q: What products do you sell?
A: Our growing range includes authentic outdoor Wood Fired Pizza Ovens, Ergonomic Electric Office Desks, Hot Tubs, Swimming Pools, BBQs, Baridi Wine Coolers & Mini Fridges - we pride ourselves on quality home, garden and leisure products that we would like to own ourselves.
Q: Where can I find out more about Dellonda?
A: You can find Dellonda on all Social Media Platforms and our videos are on Youtube
Dane kontaktowe
Kempson Way, Bury St Edmunds,, IP32 7AR, Bury Saint Edmunds, Zjednoczone Królestwo
- 01284 757575
- support@dellonda.co.uk
- dellonda.co.uk
4,6
Doskonała
2 tys. recenzji
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Odpowiada na 72% z negatywnych recenzji
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Gazebo side walls
Side walls for a Dellonda 3 x 4.5m Pop-Up Gazebo. The gazebo is fine, but the side walls are awful.
1. Material so thin there were signs of wear on the folds straight from the box.
2. Thin velcro at the top edge the only way to attach them. This means they flap around uncontrollably in any sort of breeze. A few eyelets or straps might have been a better idea.
3. The gazebo frame is designed to have slightly splayed legs for stability. The side walls are completely straight and do not fit.
Given that the sidewalls cost over half the purchase price of the actual gazebo I would have expected far better quality. To be frank, they are so badly designed the price is not the issue as they are simply not fit for purpose.
14 lutego 2026
Opinia niezależna
Odpowiedź od Dellonda
Hi Richie,
Thank you for taking the time to leave your detailed feedback. We’re really sorry to hear that the side walls did not meet your expectations.
We’re disappointed to learn about the issues you’ve experienced with the material quality, attachment method, and fit. This isn’t the standard we aim to provide.
We’d really appreciate the opportunity to look into this further and see how we can put things right for you. Please could you contact our support team at support@dellonda.co.uk
with your order details? We’ll do our best to assist and find a suitable resolution.
Thank you again for bringing this to our attention.
Kind regards,
Team Dellonda
Bought a drinks fridge……
Bought a drinks fridge. Worked well for 18months then stopped. Obviously out of warranty. I thought before I searched for a replacement ( it was a very specific space) I would contact customer service for help. Zena could not have been more helpful. She responded quickly, diagnosed the problem ( with the help of the workshop), organised a replacement part ( we paid but only £10 including postage), sent a YouTube video to show us how to replace the part, was super helpful at all times. Very impressive customer care. Fridge now working again.
25 marca 2026
Odpowiedź od Dellonda
Hi Cam!
Thank you so much for your kind and detailed review! We’re delighted to hear that Zena and the team were able to support you so effectively and get your fridge up and running again.
It’s wonderful to know this made a difference. We really appreciate your feedback!
Kind regards
Team Dellonda
Comfortable sturdy chairs!
Great delivery service! The chairs lived up to my expectation. I am very satisfied with my purchase.
23 marca 2026
Odpowiedź od Dellonda
Hi Jacqueline,
Thank you for your kind review. We are so glad you are happy with the chairs.
If you even need anything in the future, please don't hesitate to ask.
Many thanks,
Team Dellonda
Odpowiedź od Dellonda
Hi Linda,
Thank you for your kind words about our product. We are so glad you are happy with your experience with our small business.
If you ever need anything else, just let us know.
Kind regards,
Team Dellonda
I recently logged a fault with an…
I recently logged a fault with an expensive wine fridge which had stopped cooling. The machine was out of the warranty period by a number of months. However Maddie still helped me get the issue resolved in a short space of time, she contacted the warehouse explained the issue I was having then responded with a possible fix, shipped a small part overload protector via DHL. Replacement part was easy to fit, we now have wine fridge is back working just in time for the weekend. Great customer service, no brushing off, just a brilliant service and aftercare you need in life. Thank you.
27 marca 2026
Opinia niezależna
Odpowiedź od Dellonda
Hi Nick,
Thank you so much for your kind words and lovely review. We will pass on your thanks to our Customer Service team.
If you ever need anything else, please don't hesitate to get in touch.
Many thanks!
Team Dellonda
Odpowiedź od Dellonda
Hi Dianne,
Thank you so much for your kind review! We’re really pleased to hear you found the ordering process easy and the delivery fast. It’s great to know you’re enjoying your fire pit, and thanks again for your support!
Kind regards,
Team Dellonda
Easy enough to order and product…
Easy enough to order and product arrived on time.
Price of the item was reasonable as well.
Will be using them again.
18 marca 2026
Odpowiedź od Dellonda
Hi,
Thank you very much for your kind review! We’re really pleased to hear everything arrived on time and that you found the ordering process easy. We appreciate your support and look forward to serving you again soon!
Kind regards
Team Dellonda
Zena solved my issue extremely quickly…
Zena solved my issue extremely quickly and professionally. Zena made me feel valued as a customer
11 marca 2026
Opinia niezależna
Odpowiedź od Dellonda
Hi Aidan, Thank you so much for the 5 star review! We really appreciate you taking the time to share your experience. Have a great week from all at Team Dellonda!
5 star customer service
I was helped by Zena and she was really great. I didn't know the name of the part I needed and it wasn't on the diagram of spare parts but she worked with me to figure it out and spoke with people in the know to make sure I got what I needed. It feels rare these days to find someone who'll go above and beyond that way so it feels extra amazing. I hope she gets a bonus because she's made me a loyal customer for life for all my kitchen gadgets.
10 marca 2026
Opinia niezależna
Odpowiedź od Dellonda
Hi Victoria,
Thank you so much for your wonderful review! We’re delighted to hear about your experience with Zena. She truly cares about helping customers find the right solution, even when it takes a little extra digging, so your kind words mean a lot. I’ll be sure to pass along your feedback to her and the team.
We really appreciate your support and look forward to helping you with your kitchen gadgets for many years to come!
Kind regards
Team Dellonda
Premium Gazeebo DS168
Purchased a premium gazeebo DS168 from amazon @£225 in 2023 and when unpacking the walls it was stuck together and ripping so needed to be replaced, used for 3 weeks. In 2024 it wasnt used. In 2025 it was up for about 6 weeks, then the top corners gave awat from friction and the poles came through. We dismatled and tried to purchase a replacement roof cover and got told to try in march 2026. Now in March 2026 being told no stock arrived and no planned delivery date, but when i go on the web page they have in stack and candeliver in 3 days. Would not recommend or say its a premium product.
6 marca 2026
Opinia niezależna
Odpowiedź od Dellonda
Hi Wayne,
Thank you for sharing your feedback. We’re very sorry to hear about your disappointment with the gazebo.
We would like to clarify the timeline regarding this issue: you purchased this item in June 2023, meaning the 12-month warranty expired in June 2024. You first contacted us about the issue in June 2025, and we responded offering the option to purchase a replacement roof cover. Unfortunately, we did not receive a response from you until February 2026, by which time the replacement part had unfortunately gone out of stock.
We apologise for any inconvenience caused, and we always aim to provide accurate stock information and assistance. While we understand your disappointment, we hope this context helps clarify the situation.
Kind regards,
The Dellonda Team
Recently brought a Gas BBQ
Recently brought a Gas BBQ, had plenty of back ground work before choosing and was enticed by the look and price. So glad I was as delivered in a few days and didn’t take long to assemble and be ready to use. What a change to buy a put together kit that has been machined properly. Highly recommend and customer service is great too
5 marca 2026
Opinia niezależna
Odpowiedź od Dellonda
Hi there,
Thank you for your wonderful feedback! We're delighted to hear that you’re pleased with your new Gas BBQ and that the delivery and assembly process was smooth and straightforward. We take great pride in offering products that are easy to put together and ready to enjoy quickly, so it’s great to know that came through in your experience.
It’s also fantastic to hear that our customer service made a positive impression. Your recommendation truly means a lot to us, and we hope you enjoy many great BBQs with it!
Kind regards
Team Dellonda
HAPPY DAYS
from placing the order to delivery the service was excellent,as was the product.HAPPY DAYS
22 lutego 2026
Odpowiedź od Dellonda
Hi Terry,
Thank you so much for your fantastic 5-star review!
We’re absolutely delighted to hear that from placing your order right through to delivery, was a smooth and enjoyable experience. It’s even better to know you’re happy with the product too.
We appreciate you taking the time to share your feedback, and we look forward to serving you again soon!
Kind regards
Team Dellonda
Odpowiedź od Dellonda
Hi Carolina,
Thank you so much for your lovely 5-star review. We are absolutely delighted to hear that you were happy with both the quality of the product and the speed of our response.
We really appreciate you taking the time to share your experience and hope to serve you again in the future.
Best regards,
The Dellonda Team
Shame about the energy rating but good build quality.
I think the build quality seems fine but it's a shame it doesn't have better insulation and a better energy rating.
23 lutego 2026
Odpowiedź od Dellonda
Hi Nick,
Thank you for your review. We appreciate customer feedback to help improve our products, so thank you for bring this to our attention.
If there is anything we can do in the future, please let us know.
Many thanks,
Team Dellonda
Odpowiedź od Dellonda
Hi Graham,
Thank you so much for your 5-star review!
We’re really pleased to hear that you were happy with the quick delivery and packaging, and that you felt it was great value for money — that’s exactly what we aim for.
We truly appreciate you taking the time to share your feedback and hope to serve you again soon.
Best regards,
The Dellonda Team
Quick replacement of damaged wine cooler
Unfortunately the wine cooler had suffered damage from poor handling but this was quickly resolved by Dellonda replacing the next day.
5 lutego 2026
Odpowiedź od Dellonda
Hi Simon,
Thank you very much for your 5-star review.
We’re really sorry that your wine cooler arrived damaged due to handling, but we’re pleased we were able to resolve this quickly and get a replacement out to you the very next day.
We truly appreciate your understanding and your kind comments about our service — it means a lot to the team. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Best regards,
The Dellonda Team
Great service
Great service very knowledgeable about my needs,received my part within a couple of days.
9 lutego 2026
Odpowiedź od Dellonda
Hi Stephen,
Thank you so much for taking the time to leave us such a lovely 5-star review! We’re really pleased to hear you found our team knowledgeable and that your part arrived quickly. It’s great to know we could help with exactly what you needed.
We truly appreciate your feedback and look forward to helping you again in the future.
Best regards
The Dellonda Team
Baridi Compact tumble drier
Took a chance on "Like New" from Amazon & so glad I did.Prompt delivery and in a pristine unmarked box. Very well packaged inside and the drier is totally unmarked, no dents or signs of being dismantled for refurb, so I believe this is brand New! Saved £20 with this as new purchase as opposed to full price of £149.99!!
Plugged in on test with a bath sheet set at 60 mins drying time. Very quiet in operation and towel was dry & fluffed up after the hour run (inc 20 cool air time)
Very pleased with this lil 850W compact drier - highly recommend
16 lutego 2026
Opinia niezależna
Odpowiedź od Dellonda
Hi,
Thank you so much for your fantastic 5 star review!
We’re so glad you’re happy with the condition, delivery, and performance of the dryer, and even happier that you grabbed a great saving too.
Thanks again for your recommendation and for sharing your experience!
Kind regards
Team Dellonda
Great purchase.speedy delivery the gas…
Great purchase.speedy delivery the gas hob was as described.very happy
10 lutego 2026
Opinia niezależna
Odpowiedź od Dellonda
Hi Stephen,
Thank you for your review. We are so glad that your experience with us was positive.
If you ever need anything else, please don't hesitate to get in touch.
Many thanks,
Team Dellonda
Fast delivery at no extra cost
I made an order on Sunday morning and, as promised, the item was delivered the following day at no extra cost.
1 lutego 2026
Odpowiedź od Dellonda
Hi Jessica, Thank you so much for taking the time to write such a great review. We try our absolute best for our customers and its lovely to hear your feedback. We look forward to welcoming you back!
From the Dellonda Team !
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