DeckHead UK Recenzje 

87
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Maz & Martin are amazing people! So welcoming and friendly! Always up for a chat aswell as having great items in store! Super happy with all the purchases I’ve made! I’ve become a regular in their st... Zobacz więcej

Oceniono na 2 z 5

Ordered an ascended heroes bundle, item arrived however packaging not the best but not an issue as I opened it but worth noting for any sealed collectors. My main gripe is communication is poor, any m... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Best service, I ordered as a regular so avoided the hyped prices from other places, big respect for this service as they could easily be like the rest. Items sent and really well packaged. communicati... Zobacz więcej

Oceniono na 5 z 5

After years of collecting, I have always struggled to find a company that tailors my collection! Nothing is too big of an ask from Mart&Maz and even if something isn’t stocked they will endeavour to s... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z kartami kolekcjonerskimi

Napisane przez firmę

Collectibles, Trading Cards and merch all at Great prices!


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

87 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 75% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(87)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 14

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Deckhead UK a must go to shop!

Maz & Martin are amazing people! So welcoming and friendly! Always up for a chat aswell as having great items in store! Super happy with all the purchases I’ve made! I’ve become a regular in their store!
Keep it up guys! You’re doing amazing! 🤩🤩🤩

16 lipca 2026
Oceniono na 1 z 5

Order #1145 – Missing packs and tampered product

I recently ordered two Pokemon Terastal Festival Booster Boxes (Japanese High Class) from DeckCheck. Upon arrival, I discovered a major issue: one box was missing 2 packs (8 packs instead of 10).

​As a collector and YouTube content creator, I was filming an unboxing video at the time, so the discrepancy is captured on camera. Not only was the box short, but the "hit" rates were completely inconsistent with a factory-sealed Japanese High Class box (which has guaranteed pull rates). This strongly suggests the product was searched or tampered with before being sent.

​Extremely disappointed with the lack of quality control and the integrity of the product. I have reached out for a resolution and am waiting for a response, but based on this experience, I cannot recommend buying sealed products here if you are a serious collector.

11 maja 2026
Opinia niezależna
Logo DeckHead UK

Odpowiedź od DeckHead UK

Hi,

Sorry to hear this however i think you have reviewed the wrong company. You mentioned DeckCheck. We are DeckHeadUK , deckcheck are a completely different company and not associated with us.

Thanks

Maz
DeckHeadUK

Oceniono na 2 z 5

Ordered an ascended heroes bundle

Ordered an ascended heroes bundle, item arrived however packaging not the best but not an issue as I opened it but worth noting for any sealed collectors. My main gripe is communication is poor, any messages or emails are ignored, almost as if you are classed as a scalper or a nuisance. Doesn’t take long to write a reply no matter how busy you may be, just some advice that customer service goes along way!

24 kwietnia 2026
Logo DeckHead UK

Odpowiedź od DeckHead UK

Apologies for the lack of response to emails. We are a 2 man team working through preorders as fast as we can.

Your email was sent the day before release and we did choose to prioritise us both working through packing orders as fast as we could instead of one working emails and just one of us packing and us missing the collection cut off by the courier.

We can only apologise for your parcel not being well packaged and have already taken the step towards ordering double walled boxes if we decide to sell any future preorders on our website.

We appreciate the feedback Matt.

Maz
DeckHeadUK

Oceniono na 1 z 5

Never fulfil orders.

Never fulfil orders.

Had last two orders cancelled, no apologies, no explanation. Probably to scalp.

Save your money and instead of giving these guys a free loan buy elsewhere.

24 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Fantastic!!!

I had never ordered from DeckHeaduk.com before, and I was pleasantly suprise by the quickness of deliver and packaging. I will 1000% be purchasing my Tcg from them again!!!! Thank youuuuu

15 stycznia 2026
Oceniono na 5 z 5

Best service

Best service, I ordered as a regular so avoided the hyped prices from other places, big respect for this service as they could easily be like the rest. Items sent and really well packaged. communication was clear and responsive when asking questions and i was fully made aware of nationwide delay. I will definitely be buying from them in the future.

8 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Top service

Top service, items sent as promised and really well packaged, communication was clear and responsive when asking for an update on my order, will deffo be returning for future purchases.

1 września 2025
Oceniono na 1 z 5

Cancellation, or overpriced product

This shop overcharges for almost all of its items, the ones they don't overcharge for they do pre-orders on and then cancel people. Now, i use discord pings to help me get product that is hard to obtain - this retailer genuinely thinks they can stop this by cancelling all orders hit through discord notifications. You cannot stop it, whether its discord, reddit, facebook...people aren't just going to organically stumble across your website and find hyped products in stock hours after its been loaded. Waste of time, money and effort. You won't find anything at this shop that you can't find elsewhere for cheaper, and with less hassle. AVOID.

1 sierpnia 2025
Opinia niezależna
Logo DeckHead UK

Odpowiedź od DeckHead UK

Hi Darren,

Thank you for sharing your thoughts with us. We completely understand your frustration. To protect genuine customers, we’ve introduced bot-blocking software on our website. This system also impacts orders placed via shared or notified links, which are automatically cancelled and refunded.

Our focus is on supporting our regular customers and growing our website steadily and organically. We’re not aiming to rush growth, and will always prioritise loyal customers over automated users.

That said, we do welcome new customers with every release, and they can place orders by reaching out to us directly through our social channels. In the future, when demand for Pokémon products is less intense, we’ll look at making retail prices available to everyone directly through the website.

We also appreciate your review — it highlights areas where we can further improve our system so that bot blocked orders are prevented before checkout.

Thanks again for your feedback and understanding.

Best regards,

Maz

Oceniono na 5 z 5

Recommend

Products arrived well packed and the prices were reasonable. Would recommend

21 lipca 2025
Logo DeckHead UK

Odpowiedź od DeckHead UK

Hi Sarah, we really appreciate the review. Hope you got some great hits!

Maz
DeckHeadUK

Oceniono na 1 z 5

My pokemon box was bent and ripped

My pokemon box was bent and ripped, evri threw it over my fence and that could be the cause

19 lipca 2025
Logo DeckHead UK

Odpowiedź od DeckHead UK

Hi Jonathan, I'm so sorry to hear this. We would have loved for you to have reached out to us before deciding to leave us a 1 star review for something out of our control. We pride ourselves on good customer service and would have offered a return and replacement straight away. If you do want to discuss this issue further please feel free to drop us a email at hello@deckheaduk.com . Thanks, Maz

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