The door was poor quality. One of the beads on the door wasn't straight. The adhesive was all over the glass, there was some plastic stuck inside the glazed panel. Also black marks on some areas and p... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
The door was poor quality. One of the beads on the door wasn't straight. The adhesive was all over the glass, there was some plastic stuck inside the glazed panel. Also black marks on some areas and p... Zobacz więcej
Reakcja na opinię
looks good delivered on time we are very pleased have not had time to fit it yet but i am sure it will look great when fitted Thanks W Bowley,
Reakcja na opinię
Absolutely brilliant quality doors, so good we ordered another one. So we’ve had 2 altogether on separate occasions. Very professional and communicative throughout the whole process - great value for... Zobacz więcej
Reakcja na opinię
speedy service, kept informed. However... I only had a few hours notice of delivery. The e-mail came through on a tuesday afternoon, about a 7.30 - 10.30 am delivery slot the next day and I didn't hav... Zobacz więcej
Reakcja na opinię
I do not pay trustpilot the £7K p.a. fee to edit the reviews on this profile. We are a very small independent with over 36'000 previous customers over 18 years of trading. If you have an issue with an order please contact us directly. We have no affiliation with trustpilot and therefore may not see your details or requests posted to this page. All the Best!
London, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 50% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Your website has great clarity and superb collection of designs appropriate for a variety of properties.

Odpowiedź od Daves Doors UK (David C)
Door arrived in great condition. Just a shame it took over 4 weeks instead of the 7-14 days I was initially told. Also no communication about the delay.

Odpowiedź od Daves Doors UK (David C)
Whilst still in their wrapping the delivery was great as predicted the delivery driver was great and really helpful. He gets my medal of the day. Thank you

Odpowiedź od Daves Doors UK (David C)
I hope everyone makes it in business I’m trying not sure I can make it but I’ll just trying that’s all you can do in life is just keep trying just need a chance

Odpowiedź od Daves Doors UK (David C)

Odpowiedź od Daves Doors UK (David C)
Very straightforward ordering process and arrived within a few days. The man who delivered it was brilliant.

Odpowiedź od Daves Doors UK (David C)

Odpowiedź od Daves Doors UK (David C)
Good product, arrived with in five days of ordering. Just need to improve on communication. Thanks.

Odpowiedź od Daves Doors UK (David C)

Odpowiedź od Daves Doors UK (David C)
So let's break this down into a couple of stages:
Online purchasing - no complaints - the website it straight forward and does what it says on the tin.
Delivery - yes the product, or part of the product, was delivered but I wasn't informed of when this was happening until the delivery driver called me to tell me he was delivering my door within the hour.
Second part of the product - handle, lock etc. was only delivered 3 weeks later and again no communication from the company as to when it was going to be delivered.
Customer services - If there was a way to give negative stars then they would be at negative 100 for the simple reason that despite me sending over a dozen emails and the same number of voicemails requesting an update as to the delivery date or time of my product I am still waiting to hear back from them.
Appalling doesn't even come close.
Heaven help me if I need to return something or get a refund because I don't know how I'll get it contact with them.
So in short, if they are selling a door that you like then find it elsewhere even if it's more expensive. At least you won't be wondering if you've been scammed.

Odpowiedź od Daves Doors UK (David C)

Odpowiedź od Daves Doors UK (David C)
All very straight forward. i ordered on their website online and got an email confirming receipt of my payment etc. I then received my tracker a few days later. The driver was fully loaded and heading up north so i assume these guys are on the road for several days (judging by the drops on the tracker i was drop 8 of 16) He was very diligent and polite and helped me lift the doors in to the house. He checked the items delivered were correct and took a picture to confrim. From order to delivery 6 days. Thanks again.

Odpowiedź od Daves Doors UK (David C)
BUYER BE WARE! Do not use this company unless you want a stressful and challenging experience.
We placed an order in good faith, we reach out many times for confirmation of delivery date, we had zero response from daves doors until they realised our VISA company recalled payment after we raised a dispute. We tried several time to get a response via email and
phone calls, however, there customer
service is none existent. Your door may turn up or may never turn up it's a
lottery.

Odpowiedź od Daves Doors UK (David C)
Terrible company to deal with, when I have manged to get through on online chat they gave me a delivery date (14-day delivery is working days apparently!) we're now passed that delivery date, I have had no emails from them, they will not answer calls or emails and now will not answer the online chat. Are they scammers or will they actually deliver my door?! If it comes, I will update and improve my review accordingly.

Odpowiedź od Daves Doors UK (David C)
We sent an email to Dave's Doors to cancel our door order. Managed to contact the company who actually made the door, LPD, who put delivery on hold but as many people have found, no-one answers the phone at Dave's Doors or responds to emails so have been unable to arrange our refund.I actually thought they had gone bust and certainly will do treating customers with the contempt and disrespect we have encountered dealing with this company.
Received a reply from Dave's doors which simply confirmed the address????
Had to open a dispute before any reply after phone calls,emails and social media. Door arrived but will never deal with again.

Odpowiedź od Daves Doors UK (David C)
The door is great I cannot fault that. But the customer service was terrible. The phone was never answered and I also never had a call back. It took two weeks for someone to tell me the door I ordered was out of stock and I waited over a month for the product.

Odpowiedź od Daves Doors UK (David C)
Do not use this company. As with many of the other reviews, customer service does not exist. Impossible to contact and all my emails and calls ignored (I see they respond to the nice reviews on this site but nothing to the others)!
Ordered weeks ago. They sent the wrong size door and no fixing kit, guess what, nothing has been sorted as no one responds.
I am going through the small claims court to get my money back.
Dear Dave's Doors. Seeing as my emails are not being replied to, I'm hoping this channel will work. Please can someone complete the remainder of my refund which you confirmed would be completed on 15 Nov... Thank you. Order No: 6454/091024/56
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.