bought beast bike over 3 years ago been a great bike. have had couple of technical problems over the years. cyclotricity have replied to my emails promptly and have quickly pointed me in the right dir... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have problems with the controller on two bikes over the last few weeks. I have been in close contact with Elaine Macanas over this period of time and she was a great help. She was very patient and... Zobacz więcej
Thank you to Elaine Macanas, kept me really well informed all the way from initial enquiry, ordering and even following up on aftersales making sure everything was OK. New battery fitted, really eas... Zobacz więcej
package arrived slightly damaged but all the contents were okay and in working order. I had some questions which Elaine answered very promptly. System is relatively easy to fit and I had tested off -... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Life on two wheels is something special- at Cyclotricity, we want to make cycling inclusive. Built in Scotland, our pedal assist bikes are designed to the highest specifications. Established in 2010
Dane kontaktowe
Unit Y/Z Telford Road, KY7 4NX, Glenrothes, Zjednoczone Królestwo
- 44 1252 757368
- mail@cyclotricity.com
- cyclotricity.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 40% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
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Inni użytkownicy przeglądali również
250W front wheel kit, 19ah battery
I bought a 250W front wheel kit with a 19ah battery. I paid my local bike shop £60 to fit it (the 19ah battery is large and heavy so I wanted an extra hole drilling in the frame to make the mounting more secure, they also routed the kit's cables internally so it looked nice and tidy.
I bought the cyclotricity kit on the bike shop's recommendation when I was replacing a 2 yr old Swytch kit. The Swytch kit had been reliable and was a good product but after 2 yrs of daily use the battery was inevitably losing some range. I considered just buying a new, larger capacity Swytch battery but my bike mechanic talked me into getting a Cyclotricity replacement. He uses them a lot and says they are very reliable. I'm glad I got it!! The Swytch kit is good but is much more expensive, has lower range per £ spent and takes a lifetime to arrive (unless you are willing to pay a lot of money for faster delivery) By contrast, the cyclotricity kit arrived within 5 days (my swytch kit took 9 months!)
So far it has covered me over 1,500 miles and has not had a single problem. (Occasionally, after cleaning my bike, the pedal sensor needs pushing back into place if I've knocked it while cleaning)
It gets very heavy use; 15 mile round trip to work and daily rides of approx 15 miles for fun. I ride it in all weathers including very heavy rainfall.
The 19ah battery is highly recommended. If I have it on the lowest setting it gets over 100 miles between charges. On level 2 or 3 (with occasional short goes on level 5 as a treat) the range is approx 60 miles. I am very heavy, so smaller riders will get much more!
I would definitely recommend the kit to anyone considering getting one.
The staff at Cyclotricity were very helpful with some technical questions I had when I was deciding whether or not to buy the kit.
Excellent service
Excellent service, communication delivery.
Well pleased with price.
I received my bicycles without…
I received my bicycles without problems. I think I got good value for the money that I spent. From ordering to delivery took 7 days, which I think is reasonable for a small company.
I have seen they have mixed reviews, but for me, the customer service was excellent, which means they are working towards a better customer experience.
Great product and Service
Great product, arrived in prestine condition, easy to aseemble, all parts given. Communication from Elaine was brilliant, she set my expectations regarding delivery with a realistic timeline.
Great value cycle
When I first saw the advert for a hybrid cycle for under £100 I thought there has to be big catch. But no, it states you get no front wheel, yes but when it arrived ever thing else is there . You just need a bare front disc brake wheel . It came very well packed and all things like tools, peddles, front disc, wheel tape .Aluminium frame and rear carrier.
250w Front Wheel conversion
The kit is really easy to fit and is great quality. I had one small issue with the LCD Dashboard, but Elaine diagnosed the problem within an hour or two, it was my fault all along for bending a connector pin. I straightened it out and it all works perfectly. I’m really happy with my converted bike! My commute is now enjoyable and I catch myself smiling as I’m cycling into work.
Straightforward conversion
Conversion was straightforward and when I finally got around to getting the derestrict codes they were very helpful. It's good that I can swap from normal to deristricted and back as I only need derestricted occasionally.
It was appreciated that help was still there even though the support person had been hospitalised.
Excellent
The guys at Cyclotricity are knowledgeable helpful and courteous, thank you very much for your support.
Top quality
Fast delivery.
Quality bike.
Good customer service by Elaine.
No issues.
Good company
All good customer service very friendly and helpful ☺️
Excellent customer care
Aura bike without front wheel…
Aura bike without front wheel £75.00.Great value but not Alloy frame as advertised. Bafang crank motor and down tube battery fit with very minimal modification.
Great product and Elaine was super…
Great product and Elaine was super helpful and very friendly when answering my questions.
Elaine was always there with suggestions on what might be wrong with the kit, it turned out to be a bent pin on the 9 pin cable once I straightened it the problem with the display was sorted.
Elaine was always there with suggestionss
Above and beyond
Had a problem with my conversion kit and if it wasn't for Elaine and rami helping with a fast response and going above and beyond to fix it I would have been lost great customer service.
Excellent customer service when dealing…
Excellent customer service when dealing with a warranty return.
I e mailed Elaine and informed her I…
I e mailed Elaine and informed her I had duplicated my order for a new stealth 1000 battery and very promptly she got back to me and within a couple of day the money was credited back into my account thank you very much for you help Elaine
Great overall experience and…
Great overall experience and top-quality product.
Always have a very positive experience…
Always have a very positive experience with Cycltricity . Have been helped by Elaine for over 10 years now with a couple of bikes . Bikes good value for money and reliable . Still using bikes bought pre 2012 with new more efficient batteries just added . Always get support on fittings etc in friendly professional way . Would recommend for sure .

Odpowiedź od CycloTricity
Very good company
Cyclotricity have been really great in getting my bike converted to an ebike, Elaine has been incredibly helpful throughout the journey and very responsive. She's created custom payment links when I've had issues and organised fast delivery too.
Her emails are very lovely to read!
I recommend the company, I had some issues with some things not being well documented but found solutions online and in youtube videos - it's a good idea to get to grips with how ebike work and what you need before putting one together.
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