CycleSouq.com Recenzje 495

Wynik TrustScore: 4.5 na 5

4,3

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

I have given 4-stars because I have no complain about the products I've purchased on August 2023 and recently this year May 2025. All three kids bicycles I've purchased are the same as what they... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

If you want quality sports products and a 5-star service, the answer simply is Cyclesouq.com. I have never experienced such an impeccable service from any other online retail store, they have all spor... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I've bought 3 bikes over the last 2 years - adults and kids. I've also referred them to my family and my cousins bought 2 bikes too. Overall I'm very happy with the purchases and very satisfied wi... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

After placing the order and making the payment, I got an email that the item I bought is out of stock. Now I have to wait till first week of December and maybe I'll receive it by then. Very disappoi... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep rowerowy
  2. Sklep z akcesoriami rowerowymi
  3. Sklep sportowy (outdoor)
  4. Sklep z żywnością dla sportowców

Napisane przez firmę

At CycleSouq.com, we're passionate cycling enthusiasts and online retail pioneers committed to offering a curated selection of top-quality brands. We value the uniqueness of every cyclist and aim to provide a diverse range of products to meet all needs, making each journey enjoyable and distinctly yours. Every interaction with us enhances your cycling experience and brings you closer to your next adventure.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

495 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Great customer service and excellent…

Great customer service and excellent product

14 października 2024
Opinia niezależna
Logo CycleSouq.com

Odpowiedź od CycleSouq.com

Thank you for your kind words! We're thrilled to hear you had a great experience with our customer service and loved the product. We look forward to serving you again soon! 🚴‍♂️✨

Oceniono na 3 z 5

Mount

The delivery was on time, I was given proper updates on what time of the day, and his location too.

The product had arrived and opened the package. Assembled and found that the mount was not proper fit. I had checked the description from the website and was mentioned that it should fit. I had checked with the customer service and mentioned that something is missing but it was explained that the “spacer” is sold separately. I was misled a little bit. Anyway, i ordered a different mount (110) separately just to let the item work. Paid and waited for the item but i was surprised that it was also sold out. I was left with no option but to refund that part order and was told that they will cancel and refund me the payment.

I ordered the mount from another dealer which came from Germany just to let the existing set work. At the same time, i got a response from technical team by treefrog and said that there should have been an option to choose the mount size of that particular model. I received the part and replaced / installed the new part. It is properly working and the product is great.

Almost 3 weeks passed, i am still waiting for the refund though.

26 września 2024
Logo CycleSouq.com

Odpowiedź od CycleSouq.com

Thank you for your detailed feedback. We’re glad to hear the delivery was smooth and that you're satisfied with the product after installation.

Regarding the spacer and thru axle, these bike racks don’t come with these parts, as they need to be purchased separately based on your bike's fork mount size. We apologize for any confusion this caused. As for the refund, it was processed from our side, and occasionally it can take longer depending on the bank. We appreciate your patience while this is resolved.

Thank you for choosing CycleSouq, and we're here if you need further assistance.

Best regards,
The CycleSouq Team

Oceniono na 1 z 5

I order my bike from this website and…

I order my bike from this website and at least for your customer pls assemble the brake and gear cable to the mount at least so your custome just only left to assemble the body. And they didn’t gave enough part for the brake cable and I have to buy and then send to the bike shop myself.

12 października 2024
Opinia niezależna
Logo CycleSouq.com

Odpowiedź od CycleSouq.com

Thank you for your feedback. However, this review appears to be misleading, as we were unable to verify the reviewer’s order or contact details despite our attempts to investigate further.

To clarify for our customers, all bikes undergo thorough inspection and calibration of brakes and components before being shipped to ensure top-quality service and satisfaction.

Best regards,
The CycleSouq Team

Oceniono na 5 z 5

The shipment arrived with good quality…

The shipment arrived with good quality and in a faster time.

7 października 2024
Opinia niezależna
Logo CycleSouq.com

Odpowiedź od CycleSouq.com

Thanks for the feedback! We're glad to hear the shipment arrived quickly and in great condition. Enjoy your ride! 🚴‍♂️✨

Best regards,
The CycleSouq Team

Oceniono na 5 z 5

Belle is wonderful to deal with.

Belle is wonderful to deal with.
So professional and supportive.

26 września 2024
Logo CycleSouq.com

Odpowiedź od CycleSouq.com

Thank you for the kind words! We’re happy to hear that Belle provided professional and supportive service. She’ll be thrilled to hear this! 🚴‍♀️✨

Best regards,
The CycleSouq Team

Oceniono na 5 z 5

Support to make changes to the order…

Support to make changes to the order before dilvery and after dilvery was handled very professionally, thank you cycle souq team

27 września 2024
Logo CycleSouq.com

Odpowiedź od CycleSouq.com

Thanks for your feedback! We're glad we could assist with your order changes both before and after delivery. Enjoy your ride! 🚴‍♂️✨

Best regards,
The CycleSouq Team

Oceniono na 5 z 5

Return request

Thanks for getting back and processing the refund.

25 września 2024
Opinia niezależna
Logo CycleSouq.com

Odpowiedź od CycleSouq.com

- UNDER REVIEW -

Oceniono na 5 z 5

Exceptional Customer Service

This is the first time I made an order with Cycle Souq.
As I’m going for a running camp in Kenya, the schedule delivery was two days after my trip.
I decided to ask for help and text them via WhatsApp so I can receive the packages before my trip.
They were so helpful and kind and I received all of them on time.
Thank you so much ✨
I appreciate all your effort and help.
Gracias 🙏

24 września 2024
Opinia niezależna
Logo CycleSouq.com

Odpowiedź od CycleSouq.com

Thank you for the wonderful feedback! We're thrilled we could assist in getting your packages to you before your trip. Have an amazing time at your running camp in Kenya! 🚴‍♀️✨

Best regards,
The CycleSouq Team

Oceniono na 5 z 5

Good pricing

Good pricing and they shipped long expiry product.

31 sierpnia 2024
Logo CycleSouq.com

Odpowiedź od CycleSouq.com

Thanks for your feedback! We're glad you appreciated the pricing and received a product with a long expiry. Enjoy your ride! 🚴‍♂️✨

Best regards,
The CycleSouq Team

Oceniono na 5 z 5

Excellent service

Shipment and delivery and the way how they handled the order is so professional. Will definitely recommend it to anyone who is planning to get a new bicycle. Thank you cyclesouq.com

17 września 2024
Opinia niezależna
Logo CycleSouq.com

Odpowiedź od CycleSouq.com

Thank you for the great feedback! We're glad to hear the shipment, delivery, and order handling met your expectations. We appreciate the recommendation! 🚴‍♂️✨

Best regards,
The CycleSouq Team

Oceniono na 5 z 5

I recently had a fantastic experience…

I recently had a fantastic experience at this site! From the moment I started browsing and making my purchase, the staff was incredibly welcoming and knowledgeable. They really took the time to understand my needs and offered great advice. What stood out to me was their honesty and transparency. Not only did they complete the assembly quickly, but they also went the extra mile by providing a thorough service and sharing preventive maintenance tips to help my bicycle last longer. I wholeheartedly recommend Cycle Souq to anyone looking for a dependable and trustworthy bicycle. Their outstanding service and commitment to customer satisfaction have truly won me over.

13 września 2024
Opinia niezależna
Logo CycleSouq.com

Odpowiedź od CycleSouq.com

Thank you so much for the amazing review! We're thrilled to hear that you had such a positive experience with our team and service. Your recommendation means a lot to us, and we're glad we could help with assembly, advice, and maintenance tips. Enjoy your ride! 🚴‍♂️✨

Best regards,
The CycleSouq Team

Oceniono na 5 z 5

My recent purchase from Cycle Souq…

My recent purchase from Cycle Souq exceeded my expectations in terms of both the product itself and the overall shopping experience.

12 września 2024
Opinia niezależna
Logo CycleSouq.com

Odpowiedź od CycleSouq.com

Thank you for the wonderful feedback! We're thrilled to hear your purchase and shopping experience exceeded expectations. Enjoy your new ride! 🚴‍♀️✨

Best regards,
The CycleSouq Team

Oceniono na 5 z 5

Excellent Service and prompt delivery

Excellent Service and prompt delivery . Rahul and team have been fantastic in providing alternatives and suggestions of products .

9 września 2024
Opinia niezależna
Logo CycleSouq.com

Odpowiedź od CycleSouq.com

Thank you for your kind words! We're glad our team could assist you with great service and suggestions. Enjoy your ride! 🚴‍♂️✨

Best regards,
The CycleSouq Team

Oceniono na 5 z 5

great deals and products

great deals and products! excellent customer service!

12 września 2024
Opinia niezależna
Logo CycleSouq.com

Odpowiedź od CycleSouq.com

Thanks for the great feedback! We're glad you enjoyed our deals, products, and excellent customer service. Enjoy your ride! 🚴‍♀️✨

Best regards,
The CycleSouq Team

Oceniono na 5 z 5

They provide better and quality…

They provide better and quality products and assistance on their customers.

18 sierpnia 2024
Opinia niezależna
Logo CycleSouq.com

Odpowiedź od CycleSouq.com

Thank you for your feedback! We're happy to hear you appreciated the quality of our products and customer assistance. Enjoy your ride! 🚴‍♂️✨

Best regards,
The CycleSouq Team

Oceniono na 1 z 5

Buyer beware

I purchased two bikes, advertised as assembled in the UAE, for 486 and 370 AED. Delivery was an extra 140 AED. There was no mention of additional charges. The bikes ship separately and there was an additional delivery and customs fee of 328 SAR on the single bike that was advertised for 486 AED. Between the delivery fee from the store, the outrageous shipping company fees and the cost to assemble, the fees will be more than the cost of the bikes. Buyer beware.

Update - the second bike finally arrived missing the basket, screws for the brakes and with a bulge in one tire. I’ll update this review if I receive a refund for this horrible purchase.

10 września 2024
Opinia niezależna
Logo CycleSouq.com

Odpowiedź od CycleSouq.com

Thank you for bringing this to our attention. We regret that your order was delivered through Shipa, as we’ve recently discovered that they were charging additional hidden fees not communicated to us or our customers. Rest assured, we’ve raised this issue with their higher authorities and are addressing it seriously. Your trust and our reputation are important to us, and we are committed to preventing this from happening again.

We appreciate your understanding and are here to assist further if needed.

Best regards,
The CycleSouq Team

Oceniono na 3 z 5

The service was perfect but the worst…

The service was perfect but the worst thing was the delivery it took around one week Do you need to improve that

24 sierpnia 2024
Logo CycleSouq.com

Odpowiedź od CycleSouq.com

Thank you for sharing your experience with us. This is the third review in the last 24 hours regarding delivery issues with Shipa, and we are actively investigating the matter. To assure you, we have decided to discontinue working with Shipa and are transitioning back to our previous courier service to avoid such delays in the future. Your feedback is invaluable in helping us improve.

Best regards,
The CycleSouq Team

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej