Very easy to get the Public Liability insurance I required for my day to day cycling activity. For years I've used my British Cycling membership for cover, but was forced to look elsewhere a few days... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This is my third year of being with Cycle plan and they have been very competitive. Last year I purchased a new bike and I contacted them to change my policy, they were very helpful and changed it wit... Zobacz więcej
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My husband manages this insurance for me. The policy is excellent. We had an email with the policy in my name as insured, but physical documents showing my husband as insured. Last year we had... Zobacz więcej
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I didn’t have to wait to be connected and , although it was a longish call I never felt rushed. The insurance deal I was asking about was clearly explained and I was valued as a customer.My questions... Zobacz więcej
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Informacje dotyczące firmy
O Cycleplan
Napisane przez firmę
We arrange specialist bicycle insurance for cyclists.
Whether riding to work, hitting the trails or cruising through the park with family, our policies are designed to help financially protect cyclists and their bikes from potential risks such as theft and damage, personal accident and more.
We focus purely on cycling insurance which means no additional costs for unnecessary extras, a range of cover options and access to a specialist, UK-based customer service team with expert knowledge.
At Cycleplan, we understand the needs of cyclists, that’s why we try to make it easy to obtain a quote and take out a policy. Take a look at our reviews below to see what some of our policyholders are saying.
Dane kontaktowe
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, Zjednoczone Królestwo
- 08000 92 92 68
- admin@cycleplan.co.uk
- cycleplan.co.uk
Like what you've read?
4,5
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Emtb cover
Your website says you insure emtb’s as long as the motor is rated 250 watt or lower and the top speed is limited to 15.5 mph.
My bike fits these criteria but when I first contacted you your operator said that as my bike had a 600w battery it could not be covered as the bike could be chipped.
A subsequent call to another operator proved positive and my bike is now covered with you.
I don’t know why the operator took the stance he did but clearly it needs clarification.
I don’t know of any emtb’s that have a battery less than 250w so on that basis none could be covered
2 kwietnia 2026
Odpowiedź od Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Plan was easy to set up
Plan was easy to set up, and initially reasonably priced, but there was an extra cost added from the finance company when setting up the Direct Debit
2 kwietnia 2026
Odpowiedź od Cycleplan
Hello Doug, thank you for leaving us a review, and we’re very sorry to hear about the confusion surrounding your added cost.
Regarding the £25 default charge, this can be due to late payment, failure to sign the credit agreement or further reasons, please note that this has been requested by Premium Credit and is not a charge applied by ourselves. This charge falls within the terms and conditions of the credit agreement you agreed to when setting up your payments with Premium Credit. Unfortunately, we don’t have control over this charge, but Premium Credit will be able to provide more details on how it was applied.
To discuss this charge further, we kindly ask you to reach out to Premium Credit directly on 0344 736 9836. They will be able to assist you in resolving this matter and provide any clarification you may need.
Once again, we apologise for any inconvenience this has caused, and we appreciate your understanding. If you would like to discuss this or anything else further, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new
Kind Regards,
The Cycleplan Team
Easy to do so all good
4 kwietnia 2026
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Renewal price was a fair bit higher…
Renewal price was a fair bit higher than a new customer on price comparison website but cancellation and taking out new policy was easy enough
31 marca 2026
Odpowiedź od Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
it was pretty easy to use
it was pretty easy to use
good service and the prices were good
3 kwietnia 2026
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Nice and easy process and very straight…
Nice and easy process and very straight forward.
29 marca 2026
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Really happy with the initial…
Really happy with the initial registration, so all I can say at the moment as a new customer
31 marca 2026
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Odpowiedź od Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Excellent operative that dealt with my call
The main reason it was a good experience was the operative that took my call.
I believe his name was Pete.
Pete was very patient, polite and professional.
Excellent customer care credit to your organisation.
Please pass on my gratitude to Pete and his line manager.
Dave London SE16
30 marca 2026
Opinia niezależna
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Simple process
Simple process, easy to see price of extras and create a package that works for one’s needs
30 marca 2026
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Odpowiedź od Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
I was not happy with the policy being…
I was not happy with the policy being automatically renewed. I was also not happy that I had not received a discount for no claim. When I checked online asking for a new quote I was offered more cover for less money. I questioned this on the chat line and was told that I could not get the lower price. So I cancelled my existing policy and took out a new policy for more cover but £9 less. So much for loyalty to your customer.
25 marca 2026
Odpowiedź od Cycleplan
Hi Martin, thanks for taking the time to leave us a review.
We understand it can be frustrating to see a higher price at renewal compared to a new policy quote, and we appreciate you raising this.
To clarify, renewal pricing is governed by regulations that prevent us from charging more than the price an equivalent new customer would receive at the same time. However, new policies can sometimes benefit from introductory or promotional offers that are only available when cover is first taken out.
When a policy renews, it moves onto our standard pricing, which reflects the full cost of cover without any introductory discounts. This can occasionally make the renewal price seem higher, particularly if promotions are available for new customers at that time.
We’re sorry for any confusion or frustration this may have caused and appreciate your understanding. If you’d like to discuss this further, please get in touch via https://help.cycleplan.co.uk/hc/en-gb/requests/new and one of our advisors will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
The Cycleplan Team
Very good value and very easy to apply…
Very good value and very easy to apply an fast reply Thanks
28 marca 2026
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I clicked for a direct debit but it…
I clicked for a direct debit but it took the full payment luckily there was more than enough in the account . I didn't think it was fair to take the whole payment when I asked for direct debit . when asked if it could be changed I would of had to cancel the plan and re do it . and then wait up to 5 days fro a refund .
28 marca 2026
Odpowiedź od Cycleplan
Hi Alan, thanks for taking the time to leave us a review, and I’m sorry for the confusion caused.
It looks like the option to set up a credit agreement (direct debit) wasn’t selected during the process, which is why the full payment was taken. I completely understand how this could be frustrating, especially when you intended to spread the cost.
We can still arrange a credit agreement for you. However, to do this, we would need to issue a full refund of the payment that has already been taken and then set up the new plan. Please note that while we process refunds as quickly as possible, we’re unable to control the exact time it takes for the funds to reach your account, and it can take up to 5 working days depending on your bank.
If you would like to discuss this or anything else further, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new and an advisor will be happy to assist you!
Kind regards,
The Cycleplan Team
Work's hand in hand with Halfords.
25 marca 2026
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Easy to use website great price great…
Easy to use website great price great service documentation arrived within 10 minutes
24 marca 2026
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.