Very easy to get the Public Liability insurance I required for my day to day cycling activity. For years I've used my British Cycling membership for cover, but was forced to look elsewhere a few days... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This is my third year of being with Cycle plan and they have been very competitive. Last year I purchased a new bike and I contacted them to change my policy, they were very helpful and changed it wit... Zobacz więcej
Reakcja na opinię
My husband manages this insurance for me. The policy is excellent. We had an email with the policy in my name as insured, but physical documents showing my husband as insured. Last year we had... Zobacz więcej
Reakcja na opinię
I didn’t have to wait to be connected and , although it was a longish call I never felt rushed. The insurance deal I was asking about was clearly explained and I was valued as a customer.My questions... Zobacz więcej
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Informacje dotyczące firmy
O Cycleplan
Napisane przez firmę
We arrange specialist bicycle insurance for cyclists.
Whether riding to work, hitting the trails or cruising through the park with family, our policies are designed to help financially protect cyclists and their bikes from potential risks such as theft and damage, personal accident and more.
We focus purely on cycling insurance which means no additional costs for unnecessary extras, a range of cover options and access to a specialist, UK-based customer service team with expert knowledge.
At Cycleplan, we understand the needs of cyclists, that’s why we try to make it easy to obtain a quote and take out a policy. Take a look at our reviews below to see what some of our policyholders are saying.
Dane kontaktowe
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, Zjednoczone Królestwo
- 08000 92 92 68
- admin@cycleplan.co.uk
- cycleplan.co.uk
Like what you've read?
4,5
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I called and they were so supportive…
I called and they were so supportive and patient.
9 czerwca 2026
Eay to use website
Easy to use website. Wide range of options to pick what cover you need. Would recommend
10 czerwca 2026
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Easy to set up.
Can only say this service was very easy to set up with a good choice of cover options. Cheaper than some others I looked at.
8 czerwca 2026
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Sales advisor was very helpful over the…
Sales advisor was very helpful over the phone I have hearing problems he explained everything clearly for me to understand good communication would recommend
9 czerwca 2026
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
My husband manages this insurance for…
My husband manages this insurance for me. The policy is excellent.
We had an email with the policy in my name as insured, but physical documents showing my husband as insured.
Last year we had to speak to get this rectified.
I understand this is a multi bike policy. My husband does not cycle and tbh the insurance schedule says 'The insured is my husband' not me.
A simple reissue of the document in my name would have been clearer.
But policy is v good
Thankyou
Denise
6 czerwca 2026
Odpowiedź od Cycleplan
Hi Denise, thanks for taking the time to leave us a response and your feedback.
We are sorry for any confusion and inconvenience caused by the policy documentation.
It is likely that when you contacted us previously, our advisor explained how our family cover operates. With Cycleplan's multi-bike policies, one policy can cover all of your family's bikes, and immediate family members living at the same address can benefit from selected cover options, such as Personal Accident and Public Liability, at no additional cost.
As a result, it is not unusual for one family member to be shown as the policyholder while other family members are listed as insured persons under the policy. This arrangement would not affect the validity of the cover or cause any issues in the event of a claim, as all eligible family members included under the policy are insured in accordance with the policy terms and conditions.
However, we appreciate that receiving documentation showing different names may have caused uncertainty, but this is the name that was chosen to be on the policy in the first place. We are always happy to review policy documentation with our customers to ensure everything is clear and accurately reflects the cover in place.
Thank you again for bringing this to our attention, we appreciate your feedback and are sorry that you feel disappointed with this. If you would like to discuss anything else, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new and an advisor will be happy to assist you.
Kind regards,
The Cycleplan Team
Refused to pay for accidental damage to…
Refused to pay for accidental damage to cycle
Bike value £360
Requesting payment for £40
Claim not denied but not paid either, just keep requesting a damage report.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Cycleplan
Hi Sonni, thank you for your email.
I am sorry to hear about your experience and appreciate your frustration regarding the delay in resolving this matter.
Please be assured that your complaint is currently being handled by our Claims Department. As advised in the email sent by Charlotte from our Complaints Team on 21 June, the Claims Department has been made aware of your concerns and will be in touch directly to discuss the matter further and provide an update.
At this stage, we are unable to comment further while the claim remains under review by the Claims Team. However, they will contact you as soon as possible to progress the matter.
We appreciate your feedback and are sorry that you feel disappointed with this. If you would like to discuss anything else, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new and an advisor will be happy to assist you.
Kind regards,
The Cycleplan Team
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Odpowiedź od Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Quick and easy with competitive prices.
6 czerwca 2026
Odpowiedź od Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Great service and efficient…
Great service and efficient communication when I entered my address incorrectly it was corrected quickly and new documents sent out immediately.
4 czerwca 2026
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
E bike insurance
I didn’t have to wait to be connected and , although it was a longish call I never felt rushed. The insurance deal I was asking about was clearly explained and I was valued as a customer.My questions were answered honestly so that I felt confident that I understood what I was paying for.
Honestly, one of the best phone calls I’ve had not only in dealing with insurance but in comparison with other household, ‘keeping life on track ‘arrangements one has to cope with: audible, friendly and efficient.Thank you Peter!
5 czerwca 2026
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
The simply explained options you had…
The simply explained options you had for the cycle insurance. Good value for the cover given.
4 czerwca 2026
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
So far not a problem
So far not a problem. I will review my opinion if (hopefully never) I have to make a claim on the policy
3 czerwca 2026
Odpowiedź od Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Two E-bikes insured!
I needed two brand new e-bikes insured and the quote seemed fair. I liked the simplicity of their system. Highly recommend.
1 czerwca 2026
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
On line application easy to use…
On line application easy to use notifications for plan easy to download phone call help if you need it
2 czerwca 2026
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Odpowiedź od Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
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