Terrible customer service. I did not receive the requested proof before production and needed to make a change from what was originally submitted, so my name badge was not correct when delivered. I a... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had a coupon code that didn't work so i called in to ask if there was another i could use since we were placing a good sized order. The gentleman on the phone was very polite, helpful and qu... Zobacz więcej
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Jessica Jara made my order process simple- I had some fiddly questions surrounding what my final product would look like, including fonts. She patiently assisted me and went the extra mile to ensure I... Zobacz więcej
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I had troubles ordering a new badge as we've done in the past. Was told via email to do a re-order and put the new and different employee name in the "special instructions". But when the new badge cam... Zobacz więcej
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Informacje dotyczące firmy
O Customgenie
Napisane przez firmę
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Dane kontaktowe
Stany Zjednoczone
- customgenie.com
3,5
Średnia
134 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 84% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Picture on the site showed a completely…
Picture on the site showed a completely different size that i got
16 marca 2026
Odpowiedź od Customgenie
Hi, we sincerely apologize for the sizing mismatch on your order. We're going to make this right for you.
We're investigating this immediately. Our team will reach out to you directly to fix this and get you what you ordered.
We appreciate you bringing this to our attention.
Odpowiedź od Customgenie
Rick, thank you for your feedback. We truly appreciate your continued trust and are pleased to know your experience met your expectations.
I just got home from vacation to find…
I just got home from vacation to find the decals delivered. They seem to be good quality and all but they are not the color I ordered they are to be placed on a black tinted window of pickup truck therefore they can’t be black like what was delivered I had requested exactly what you sent except all lettering white foreshadowed over the grey/silver CP like the image I uploaded…. I would like this remedied please
14 marca 2026
Odpowiedź od Customgenie
Hi Devin, we sincerely apologize for the color mismatch on your decals. We're going to make this right for you.
We're looking into this right now. Our team will reach out to you directly to get this sorted.
We appreciate you sharing this with us.
Timely receipt of order and they were beautiful!
The name badges I ordered came in a timely manner and were perfect. I order pretty frequently when we have new hires or existing staff have lost their badges. The only reason I gave 4 stars instead of 5 was because the new ordering platform is harder to work with than what I have used in the past. I figured it out, but preferred the other ordering process. Also I was a little bummed that it didn't save my previous template created a while ago.
13 marca 2026
Odpowiedź od Customgenie
Hello Kristen, I’m glad to hear everything arrived on time and met your expectations. I’m sorry to hear about your experience—we’ll definitely take your feedback into consideration as we continue improving.
Seems like from production to my door…
Seems like from production to my door was super fast. Sooner then I thought.
They are very affordable and the best part is I could order small quantities.
I want to experiment with different pens and my designs before I pull the trigger on large quantities. They helped make that happen.
6 marca 2026
Odpowiedź od Customgenie
Hello Paul, thank you so much for your feedback! We’re glad to hear everything arrived faster than expected. We look forward to supporting you on your new orders.
Customer service was very helpful
Customer service was very helpful, since I was disappointed all my old info did not copy over from my original company that they bought. She helped me with my order and it arrived on time as promised.
11 marca 2026
Odpowiedź od Customgenie
Hello Nancy, thank you for your kind feedback! We’re glad our team was able to assist you and that your order arrived on time.
We truly appreciate your patience during the transition and look forward to supporting you again soon.
They sent exactly what I ordered, good material.
Everything was great exactly. Like I ordered, it just took a little longer than expected.
3 marca 2026
Odpowiedź od Customgenie
Hello Christi, thank you for your feedback—we’re glad everything arrived as expected, and we appreciate you bringing the delay to our attention as we review this internally to reinforce our delivery timelines.
Odpowiedź od Customgenie
Hello Grace, thank you for your feedback. We truly appreciate your business and look forward to working with you again soon.
Unable to update image/file after…
Unable to update image/file after uploading before production. No pre-production approval or confirmation, just once and done. Price was good, but what I received was unusable.
Was contacted by the company and they took my two suggestions to update their ordering process. Kudos for reaching out.
5 marca 2026
Odpowiedź od Customgenie
Hello Steve, Thank you so much for the update. Your suggestions are very valuable to us, and we’re glad we could connect. We look forward to continuing to improve your experience!
I ordered clear stickers
Edit: after reading my review, manager approached me via email with an apology for their mistake and processed my exact order. I received it today. They are perfect. Thank you very much.
I ordered clear stickers. I got white background but before this order, I ordered before this, got it perfectly. But very affordable price.
4 marca 2026
Odpowiedź od Customgenie
Hi, we truly apologize for the material mismatch on your stickers. We'll get this fixed for you.
We're checking on this immediately. Our team will contact you directly to help with your clear stickers.
We appreciate you sharing this with us.
Very Disappointing
I placed an order through ASI- but not even the Customer Service rep knew...your website no longer converts an ASI order into a Custom Genie order.
When I finally received the sample order I paid for; it was GOLD instead of the SILVER I ordered. I lost Weeks of time to get the order placed properly, only to receive something I couldn't even send to my client.
6 lutego 2026
Odpowiedź od Customgenie
Thank you for your feedback. I’m sorry for the frustration you experienced with your order. The confusion around the ASI integration and receiving the incorrect color is not the experience we want for our customers.
I’m glad our team was able to connect with you, resolve the issue, and provide a credit toward your future order. We also took your feedback seriously and are reviewing both our ordering process and internal communication to prevent this from happening again.
We appreciate the opportunity to make this right and hope to deliver a much smoother experience on your next order. If there is anything else you need, feel free to reach out directly.
I wanted in a different color but they…
I wanted in a different color but they would not comply
2 marca 2026
Odpowiedź od Customgenie
Hi Emanu, we truly apologize for not accommodating your color request and for not responding to your concerns. We're going to make this right for you.
We're checking on this immediately. Our team will contact you directly to get this sorted and get you what you need.
We appreciate you sharing this with us.
sticker
i asked for gold metallic, got black in the mail. and the sticker is supposed to be placed on one by one. not all at once. more difficult and a waste of my money.
3 marca 2026
Odpowiedź od Customgenie
Hey Brandon, we truly apologize for sending black instead of gold metallic and for not fulfilling your order correctly. We're going to make this right for you.
We're investigating this right away. Our team will reach out to you directly to resolve this and understand exactly what you need.
We appreciate you sharing your feedback with us.
Odpowiedź od Customgenie
Hello Rick, thank you for your feedback—we’re glad everything arrived as expected,
I do like the new layout.
2 marca 2026
Odpowiedź od Customgenie
Hello Felix, thank you for your feedback—we truly appreciate it. Comments like yours help us continue improving and delivering a better experience for our customers.
Looks good
Product looks good but took a very long time to ship compared to when it was Stickers International.
26 lutego 2026
Odpowiedź od Customgenie
Hello Eric, thank you for your feedback. We are pleased to hear that you are satisfied with the product. We appreciate your comments regarding the shipping time, and we remain committed to enhancing our turnaround times.
Pens came out great
28 lutego 2026
Odpowiedź od Customgenie
Hello Danny, we are very pleased to hear that you’re happy with your order—thank you for your feedback.
Fast and not expensive
21 lutego 2026
Odpowiedź od Customgenie
Hello Jean, thank you for your feedback. We sincerely appreciate your business and look forward to serving you again in the future.
Just what I ordered and quick and easy
Ordering was quick and easy, the package arrived quickly and I love my new pens.
Also, I love that I did not have to buy a huge quantity. On a lot of sites you have to buy a minimum of 100. I needed less than 20.
27 lutego 2026
Odpowiedź od Customgenie
Hello Hilary, thank you for your kind feedback. We’re pleased to hear that the ordering process was smooth and that the flexibility in quantities met your needs.
We truly appreciate your support and look forward to serving you again.
Odpowiedź od Customgenie
Hello Alfredo, Thank you for your continued trust in us. We’re pleased to hear you’re satisfied with the quality of your orders.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.