I ordered several items, including a cot and mattress, on 23rd June. The automated response email said I would receive a further message to arrange delivery within 14 days. I hadn't heard anything a... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The foam doesn’t fit the cover , all of it is far too big including the ball pit - small soft play and ball pit ordered. 3 hours down only 2 items able to put the covers on and ball pit will not fit.... Zobacz więcej
I recently bought a pavilion tent and a soft play set for my little girls birthday. They are really easy to set up and excellent quality. The colours and materials are really beautiful. My little girl... Zobacz więcej
Reakcja na opinię
The first time I have used this company and would happily recommend them. The parcel was lost by the delivery company and CuddleCo immediately replaced it and sent it to the recipient with no issue... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At CuddleCo, we design nursery furniture and baby essentials combining safety, comfort, and practicality to support everyday family life. From the first nights through to the toddler years and beyond, our collections are created to grow with your child while fitting effortlessly into your home. Based in Manchester, UK, we are a dedicated team of designers, product specialists and parents. Our experience shapes everything we create, from cot beds and nursery furniture sets to playroom furniture and baby accessories, helping families feel confident from day one.
Dane kontaktowe
2 Brindley Road, M16 9HQ, Manchester, Zjednoczone Królestwo
- customerservice@cuddleco.co.uk
- cuddleco.co.uk
2,6
Słaba
180 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 39% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good customer communication
Order was delayed twice, but customer service reached out to rearrange delivery. Day of delivery was great (panther logistics)
21 listopada 2023
A very nice cot however one of the…
A very nice cot however one of the wooden end pieces arrived with a visible split. I have requested a replacement part from CuddleCo but have not received a reply yet. The cot needs airing for a few days before use as it has a strong smell of paint when unpacked
21 listopada 2023
Arrived on time
Arrived on time, good quality. Easy to assemble.. wardrobe was the trickiest but overall very happy
21 listopada 2023
Lovely product
Lovely product. No issues putting it all together. Quality material and I already know it will last long.
25 października 2023
So quick
So quick. Ordered before midday and it was delivered the following morning!
26 października 2023
I received only one of the two items I…
I received only one of the two items I ordered without explanation and pre warning
25 sierpnia 2023
Great present, quick delivery!
Ordered a trike for my child’s first birthday and can’t wait to put it up. Can’t comment on the actual product, but it was easy to order and delivered swiftly!
4 lipca 2023
Opinia niezależna
Great product
Great product, easy to put together and exactly the way it looks online. Shop forgot to ship my entire order, so had to wait another week to have it complete. As soon as I contacted them, they shipped the missing item next day delivery.
25 czerwca 2023
Poor material mattress
Poor material mattress, unsafe for baby, not chance to return after checking the mattress! So disappointed and not recommended
Don’t waste your money
25 czerwca 2023
Ordered a Liki Trike S5
Ordered a Liki Trike S5, it's too small for a two years old, so we needed to return it back. The company comes with all different excuses not to issue the refund. We will go to a 'small claims court' now...
Do not use this company, customer service is useless!
29 czerwca 2023
Opinia niezależna
Odpowiedź od CuddleCo
We truly understand your disappointment as the outcome of your return request might not align with your initial expectations. We did receive the trike you sent back and promptly carried out a detailed inspection. It appears that the trike had been used and had a significant amount of individual hairs on it. We have provided pictures illustrating these findings.
Our return policy states that items should be returned in the condition they were received, and it seems that the trike falls under the category of 'used' based on our inspection. As a result, we regrettably cannot process a refund for this item.
However, as advised we are more than happy to arrange for the trike to be returned back to you at your earliest convenience, we are awaiting your reply to let us know when would be a good date for you to receive the delivery?
Great service
They originally sent us the wrong part of the cot bed but resolved it very quickly
24 maja 2023
Lovely cotbed
Ordered cotbed and mattress for when our baby Grandson visits. Great quality, easy to assemble, delivered on time.
25 kwietnia 2023
So far all happy
So far all happy with experience and products ordered. When I placed my order for a three piece nursery set and a mattress I was texted that night to confirm a delivery date. Items arrived on expected date minus one box, which the courier immediately told us about and said it should arrive the following day. It didn't so I contacted cuddle co who were quick to respond and contacted the courier company. It appears the missing item had been lost so cuddle co have arranged for a replacement to be sent on another day of my choice and have upgraded the delivery free of charge to the 2 person room of choice delivery. I have only just started to put together the furniture (minus the wardrobe due to the missing box) but so far I am very pleased with the quality of the product for the price.
23 marca 2023
Opinia niezależna
Very quick delivery and perfect fit
25 marca 2023
I would put zero but that’s not an…
I would put zero but that’s not an option!! Ordered furniture £850 I’ve had to chase this company up regarding updates you get zero communication. Customer service team shocking can only email and you get a different person each time and you have to go through the same things over and over again.
I received a text with available days for delivery, I responded and a text confirmation was sent yet no delivery was made!! I still don’t have any furniture, customer service have no clue what to do. Never ever order from this company it’s the worst company I have ever ordered from.
7 kwietnia 2023
Opinia niezależna
Item arrived on time
Item arrived on time, as described, good quality product, would recommend
11 marca 2023
Terrible quality products
Ordered a cot - the holes didn’t line up so couldn’t assemble it. Second cot arrived and I had another similar issue. Third time lucky and cot assembled without any issues - I wasted lots of time.
They sent me a free product as compensation - I had quality issues with assembling this product too.
Can’t make calls to customer service - very frustrating.
Would never order from this company again.
28 grudnia 2022
Opinia niezależna
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