CTD Tiles - Royston Recenzje 16

Wynik TrustScore: 4.5 na 5

4,4

Orchard Road Industrial Estate, South Cl, SG8 5HA Royston, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I’m doing a complete refit of my bathroom and came across this company as my wife like some of their tiles. I’m glad I did because the customer service an overall experience is way better and way more... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I ordered my bathroom tiles from the Royston branch in January. The staff in the branch were so helpful, from giving advice on tiles, ordering and fixing my delivery mistake. This is a great local bra... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Order was ready however due to the works being carried out in the showroom it took a small while to locate said order

Reakcja na opinię

Oceniono na 5 z 5

Received samples within a week of ordering.

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep z glazurą

Informacje przekazane przez różne źródła zewnętrzne


Dane kontaktowe

  • Orchard Road Industrial Estate, South Cl, SG8 5HA, Royston, Zjednoczone Królestwo

  • 01763 252 965

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

16 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Full Bathroom refit

I’m doing a complete refit of my bathroom and came across this company as my wife like some of their tiles. I’m glad I did because the customer service an overall experience is way better and way more personal that a huge DIY chain store and the products are better too. I’ve only been to the Royston store but they are simply excellent and friendly in there and can’t do enough to help me. Top marks from me for sure!

29 czerwca 2024
Opinia niezależna
Logo CTD Tiles - Royston

Odpowiedź od CTD Tiles - Royston

Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated.

Oceniono na 5 z 5

Super helpful friendly branch of CTD

I ordered my bathroom tiles from the Royston branch in January. The staff in the branch were so helpful, from giving advice on tiles, ordering and fixing my delivery mistake. This is a great local branch, with plenty of choice and really easy to access. I'd recommend them wholeheartedly for your project!

15 stycznia 2024
Opinia niezależna
Logo CTD Tiles - Royston

Odpowiedź od CTD Tiles - Royston

Thank you so much for your positive feedback! We are really pleased we were able to help and we hope to see you again soon. Many thanks, CTD tiles.

Oceniono na 4 z 5

Order was ready however due to the…

Order was ready however due to the works being carried out in the showroom it took a small while to locate said order

13 września 2023
Logo CTD Tiles - Royston

Odpowiedź od CTD Tiles - Royston

Good Morning, thank you your review of CTD Royston! 😊
We really appreciate you taking the time to leave us a review and your feedback means the world to us! I will pass your comments onto the Teams! Thanks Nikki 😀

Oceniono na 5 z 5

Received samples within a week of…

Received samples within a week of ordering.

16 kwietnia 2023
Logo CTD Tiles - Royston

Odpowiedź od CTD Tiles - Royston

Good Afternoon Nadir - thank you for your top review of our online sample service 🌟
We hope they were the perfect fit for your project and look forward to seeing the finished result; if there's anything else we can help you with feel free to get in touch! Thanks Nikki 😁

Oceniono na 5 z 5

Have been using the CTD Royston branch…

Have been using the CTD Royston branch for over 6 years and have always had excellent service.

If there have been issues, they staff go above and beyond to make sure they rectify the problem to make sure it does not affect my business.

Would highly recommend

21 kwietnia 2022
Opinia niezależna
Logo CTD Tiles - Royston

Odpowiedź od CTD Tiles - Royston

Hi Paul, thank you for your 5 star review and recommendation! 🌟 Your feedback is really appreciated, the Royston team are committed to provide our customers with excellent customer service. We really appreciate you business over the years! Thank you Keeley. 😊

Oceniono na 5 z 5

Happy tiler …

I’m a local tiler who uses this branch all the time. Very happy with the service and prices are also good and fair. Staff always helpful and willing to help.
Keep up the good work guys.

21 kwietnia 2022
Opinia niezależna
Logo CTD Tiles - Royston

Odpowiedź od CTD Tiles - Royston

Hi Neil, thank you for your 5 star review! 🌟 Your feedback is really appreciated, the Royston team are committed to provide our customers with excellent customer service. We really appreciate you business over the years! Thank you Keeley. 😊

Oceniono na 1 z 5

Very poor service

Very poor service! Having chosen the tiles we liked a month ago now, we were told there are over 3000 in stock so no need to rush. My husband went in store and ordered the tiles on 8th April and was told there is now a slight issue with them but the latest they will be in would be Monday 18th April, my husband reminded the person serving him that this was a bank holiday and he said they will still be in, we are open but reduced hours. He also reinforced this was ‘worst case scenario’ and they should be in before. My husband tried to call 6 times yesterday with no answer. Called first thing this morning (as our tiler is coming tomorrow) and was told 1. They were not open yesterday and 2. It turns out the guy never put the order through the system! So we are now over £300 down (happy to take our money on the day) with no tiles and our tiler arriving tomorrow. We have been told they will now be ordered today and we will have to wait a week! Terrible service, very unsatisfied customer!

19 kwietnia 2022
Opinia niezależna
Logo CTD Tiles - Royston

Odpowiedź od CTD Tiles - Royston

Hi Joanna, We are sorry to hear of your recent experience with us. We want to make sure all our customers receive the highest care, the Customer service team are currently investigating this. If there is anything we can do to help please can you contact the team at web@ctdtiles.co.uk. Thanks Gaynor

Hi Joanna, following on from your review. We understand the Regional Director for the Royston branch has contacted you and the matter has now been resolved to your satisfaction. Many Thanks Keeley. 😊

Oceniono na 5 z 5

Amazing from the off

Amazing company and helpful staff from min stepped foot into the store….. didn’t have what I wanted but ordered in within couple of days and cheaper than I expected as well. Very customer focused from all the staff and was helped with loading tiles into car as well. Couldn’t ask for a better experience

12 kwietnia 2022
Opinia niezależna
Logo CTD Tiles - Royston

Odpowiedź od CTD Tiles - Royston

HI Dave, thank you for your 5 star review! 🌟 Your feedback is really appreciated, the team at Royston are committed to provide our customers with excellent customer service. I will make sure your comments are passed onto the team who will be pleased to hear this.
Thank you Keeley. 😊

Oceniono na 5 z 5

Have used CTD for years and have always…

Have used CTD for years and have always had great service. They always go above and beyond to help get you what you want.
There all very friendly

31 stycznia 2022
Opinia niezależna
Logo CTD Tiles - Royston

Odpowiedź od CTD Tiles - Royston

Hi Tristan, thank you for your wonderful 5 star review! 🌟 The Royston team really are a great bunch and always ensure to go the extra mile to help out! We really appreciate your continued business over the years and the guys at the Royston branch are looking forward to seeing you again soon. Thank you Keeley😀

Oceniono na 5 z 5

Great advice and service from these…

Great advice and service from these guys as always. Will never go elsewhere, keep up the good work!!!

31 stycznia 2022
Opinia niezależna
Logo CTD Tiles - Royston

Odpowiedź od CTD Tiles - Royston

Hi Zak, thank you for your wonderful 5 star review! 🌟We are really pleased to hear the team at Royston provided an excellent customer service, and were able to help as always! I will pass your lovely comments onto the team, who will be pleased to hear this. Thanks, Keeley. 😊

Oceniono na 5 z 5

Love this tile shop

Love this tile shop! I’ve dealt with Dan for many years now and I’ve never been disappointed. Keep up the great work guys!

28 stycznia 2022
Opinia niezależna
Logo CTD Tiles - Royston

Odpowiedź od CTD Tiles - Royston

HI Toni, thank you for your fantastic 5 star review! 🌟It is great to hear the Royston team were on hand as always to provide an excellent customer service, and help with your requirements! I will pass on your lovely comments onto the team, thanks Keeley 😊

Oceniono na 5 z 5

Quick delivery’s

Quick delivery

24 lipca 2021
Logo CTD Tiles - Royston

Odpowiedź od CTD Tiles - Royston

Hi, thanks for your review, this is great to hear! 😃Thanks, Keeley.

Oceniono na 5 z 5

Great service

Great service, free delivery to the house. very happy with the product

21 lutego 2021
Logo CTD Tiles - Royston

Odpowiedź od CTD Tiles - Royston

Hi Derek, it's great to hear you were happy with our online delivery service! We'd love to see your finished results in our customer gallery at https://www.ctdtiles.co.uk/t-customer-gallery.aspx
Thanks! Jamie

Oceniono na 5 z 5

Very quick and accurate order…

Very quick and accurate order completion. Hopefull staff.

10 lutego 2021
Logo CTD Tiles - Royston

Odpowiedź od CTD Tiles - Royston

Hi, thanks for your review. this is great to hear, I'm so pleased the team were so happy to help! Thanks, Jamie

Oceniono na 5 z 5

Cuban White Star Tile - 223x223mm

We ordered the Cuban White Star Tile and couldn't be more happy with the result! Used them for the floor with plain white matt ones on the wall. I searched for ages for the right b&w combo and this was definitely the right choice.
Fast delivery to my local CTD in Royston. Very friendly and helpful staff. Thank you! I’ll be back again soon.

20 stycznia 2021
Logo CTD Tiles - Royston

Odpowiedź od CTD Tiles - Royston

Hi Sab, thanks for your review, I'm glad the team at Royston were so helpful. The Cuban range is one of my favourites too, we'd love to see your finished project @ctdtiles on our Facebook or Instagram! Thanks, Jamie

Oceniono na 5 z 5

Very helpful and friendly

Very helpful and friendly, the whole ordering process was very simple and straightforward, would definitely use again

14 czerwca 2020
Opinia niezależna
Logo CTD Tiles - Royston

Odpowiedź od CTD Tiles - Royston

Hi, thank you very much for reviewing CTD Tiles. It's great to hear you were pleased with our free sample service, we hope to see you again! Thanks- CTD

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