Crystal Ball Ltd Recenzje 

120
•
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Arranged a de and reinstall on the same day at vehicle dealership as we were taking ownership of a new vehicle. From first email for requesting this booking right thru to their technician completing t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Highly recommend Crystal Ball, I enquired about a dashcam & tracker and was swiftly contacted and explained all options in a really informative and friendly manor. The tracker and camera have ena... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

SDE have been using Crystal Ball for 5 years now and i can only say that the service we have had is second to none! Always happy to help and fantastic when it comes to booking new installs in at such... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Alex in sales was really helpful and not pushy as some other companies selling the same products/tech had been. Martin was also really helpful when getting setup on the dashboard and talking me t... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Telematyka

Napisane przez firmę

Established in 2005, Crystal Ball is an industry leading telematics provider offering award-winning Fleet Tracking, Connected Dash Cams & Lone Worker Protection.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

120 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(120)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 51

Napisz recenzję
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Oceniono na 5 z 5

Great company and Great staff

Great company and Great staff, Special mention to Tracey with the Diamond service

3 lipca 2024
Opinia niezależna
Logo Crystal Ball Ltd

Odpowiedź od Crystal Ball Ltd

Thank you for your great feedback, Tracey has been with Crystal Ball since day one and will be trilled to read this :)

Oceniono na 5 z 5

Great Service provider

I recently had an upgrade done on our company vehicle tracker system. The lady I spoke to (Toju) was extremely polite and really helpful. She kept me informed thru out the process and let me know about all the different options available to us and even offered a discount. I felt she really went out of her way to make sure we were happy with the service. Well done Toju and Crystal Ball. Would highly recommend.

18 czerwca 2024
Opinia niezależna
Logo Crystal Ball Ltd

Odpowiedź od Crystal Ball Ltd

Thank you Paula for your kind comments and feedback they will be fed back to the team. We are pleased to hear you are happy with the service you've received and great to hear you have upgraded to our connected dash cam system.

Oceniono na 5 z 5

Great service

Great demonstration for software. Easy installation experience also.

17 czerwca 2024
Opinia niezależna
Logo Crystal Ball Ltd

Odpowiedź od Crystal Ball Ltd

Thank you for your 5 star review, we are looking forward to working with you!

Oceniono na 5 z 5

Staff always quick to accommodate. Great Service

Staff always quick to accommodate.
Special mention to Eliot Berry - Customer support coordinator who always goes above and beyond to help Croydon's Transport service.

12 czerwca 2024
Opinia niezależna
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Odpowiedź od Crystal Ball Ltd

Thank you Daniel for your 5 star review and kind words, we will ensure your comments are fed back to our customer support team. Working with Croydon Council is always a pleasure!

Oceniono na 4 z 5

Excellent Service.

Excellent Service.
From start to finish, kept informed at all times, from date of installation and to accessing the app. I had a few problems signing on and they were excellent at sorting the issue out for me. Happy with the service

12 czerwca 2024
Opinia niezależna
Logo Crystal Ball Ltd

Odpowiedź od Crystal Ball Ltd

Thank you for your feedback, we are pleased to hear our support team kept you informed throughout the on-boarding process and that you have been satisfied with the service :)

Oceniono na 5 z 5

Having used Crystal Ball in the past I…

Having used Crystal Ball in the past I knew they would be able to deliver the type of service we were looking for. Crystal Ball adopt a customer centric approach and listen to feedback, they implement changes they feel will add value to the system and help us achieve our goals. By implementing the camera technology alongside the tracking I’m sure we will reap the benefits and see a reduction in accident rate.

17 maja 2024
Opinia niezależna
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Odpowiedź od Crystal Ball Ltd

Thank you for the 5 star review, we are delighted to be working with Barron McCann, with a fleet of over 200 vehicles and helping you to achieve all your fleet goals!

Oceniono na 5 z 5

Excellent support and service

Ive Just recently been set up with the crystal ball system after increasing my fleet of vehicles adding a tracker and 4G dash cam to each.
Their product is brilliant and couldn't be happier as this allows us to safety keep an eye on our team from job to job. Crystal Ball are competitive in their pricing, and flexible when installing the kit on location.
The support team were reliable and react quickly to any queries we have.
I would definitely recommend Crystal ball if you are looking for a quality and reliable tracking solution.

2 maja 2024
Opinia niezależna
Logo Crystal Ball Ltd

Odpowiedź od Crystal Ball Ltd

We are thrilled to read this review and glad to hear you have been satisfied with not only the service but the product itself and the pricing. Our support team are dedicated to providing a great service and it's great to hear we are achieving this! Thank you for taking the time to leave a review.

Oceniono na 5 z 5

A five star game changer

A five star game changer.

Crystal Ball Dashcam's, cutting-edge technology that takes driver safety and performance to the next level! With built-in GPS tracking, instant upload of event videos, and on-demand video, you can monitor and respond to driving incidents in real-time.

Here's the game-changer, the driver behaviour system doesn't just monitor safety and performance, it actively helps drivers improve, by automatically scoring them on five key performance indicators - speeding, acceleration, braking, cornering, and idling.
Drivers can even see their own scores and position on league tables!

15 maja 2024
Opinia niezależna
Logo Crystal Ball Ltd

Odpowiedź od Crystal Ball Ltd

Thank you for your review, we are delighted to hear our 4G Dash Cam solution is providing so many benefits.

Oceniono na 1 z 5

Awful from start to finish

I started work in a new company in March 2023 and inherited Crystal Ball from my predecessor. They are without doubt the worst company that I have ever had to deal with. Broken promises, equipment failure, vehicles not tracking, endless delays in repair work to name but a few of the many, many problems.
They promise the world and fail to deliver every time. The only thing they are good at is taking their money. Avoid at all costs.

29 listopada 2023
Opinia niezależna
Logo Crystal Ball Ltd

Odpowiedź od Crystal Ball Ltd

Hi Shane, thank you for your review. We are extremely disappointed to read your comments however we take them very seriously. Having investigated this, the company that you worked for have been with Crystal Ball for over 14 years and are still an active customer and are happy with the service provided. We are saddened to read such a negative review.

Oceniono na 1 z 5

This firm is extremely underhand

This firm is extremely underhand. I had been with them for 5 years and put my contract out to tender (as I do every year) they made an offer and then retracted it when questioned. They then forced me into another 12 month contract saying that I actually had to give 9 months notice and not 3 months as originally stated. They are constantly changing their goal posts and seem to have no business acumen. Thankfully RAM helped me out this hole and I must say I wish that I had gone over to them much earlier, fantastic user interface, customer service and their engineers come out within days and not months.

25 sierpnia 2023
Opinia niezależna
Logo Crystal Ball Ltd

Odpowiedź od Crystal Ball Ltd

Hi Kim, thank you for your review. We are sorry that you feel this way, the contractual Terms and Conditions were followed as per the Agreement which are clearly stated. We have an SLA in place where customer engineering requests are dealt with within 24 hours. We would be happy to discuss this further should you wish.

Oceniono na 5 z 5

Amazing CCTV & integrated tracking system for vehicles

We had a bad experience with another service provider of CCTV & Trackers so much so that we walked away. Having looked at a few options Crystal Ball TV looked to be what we needed. So we arranged an online teams meeting to discuss their offer, and see how it worked. Well, Tara Singh was the lady that took us through the offer and showed us what the system could do. We signed up! It integrates which was a massive improvement on what we had previously. We shook virtual hands, and contracts were signed. Martin arranged despatch of the kit, which arrived within a couple of days, previous company almost 4 weeks. Installation within the week, by BROOK INSTALLATIONS (also amazing) we had a training session with 4 of us on teams, with Tara as our leader through the wilderness. The vote was unanimous these are great and will be really useful. Today they really showed just how useful with a driver getting knocked for a fare. The internal footage is phenomenal, you can pick out the pimples on his face! The tracker was to the spot, where we dropped them, and enabled us to get a what 3 words location from the tracking location, and watch them walk into their property. Should be enough for a Police charge I think! if you're looking for a CCTV & Tracking system for a fleet look no further than these guys. If you want the system to do more just check out the range of things they can do for you!

27 kwietnia 2023
Opinia niezależna
Logo Crystal Ball Ltd

Odpowiedź od Crystal Ball Ltd

Hi Neil, thank you for your 5 star review, we are delighted to read such fantastic comments regarding our fleet tracking & cloud-based dash cam solution. We're sorry to hear your experience with the previous telematics provider was not satisfactory, however we are excited to be working together to ensure you receive a much better service from Crystal Ball! From installation through to system usability it's great to hear such positive feedback, and great to hear it has helped in a real-life scenario!

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