Croydex Recenzje 

150
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Around about 12 months ago we purchased four Croydex “soft close” lavatory seats as part of a project to update various shower rooms and en-suite facilities. Whilst the two most used seats continue t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Croydex responded promptly and very helpfully when I had given myself an installation problem with their quick release toilet seat. My previous toilet seat was difficult to fix and moved when you sat... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I contacted Croydex seeking a replacement shower rail clip that had broken after several years of service. I received a prompt response from Tracey, who quickly arranged for replacement clips to be... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We bought an Inclusive Shower Chair thru Dunelm. Really impressive quality & construction. Robust & reliable assembly method. AND it worked well from the off. Great product; combination of high qualit... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

150 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(150)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 59

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great customer service on an item…

Great customer service on an item purchased through Amazon. Replacement part being sent - no quibbles.

28 sierpnia 2025
Opinia niezależna
Logo Croydex

Odpowiedź od Croydex

Good afternoon,
Thank you for your 5* review. We take all feedback on board, so it is lovely to hear such great comments about the service we provide.
Kind regards,
Croydex

Oceniono na 5 z 5

Replacement Hardware Pkg

I misplaced the hardware pack for my new cabinet. Croydex immediately responded to my request for a solution. They airmailed the brackets to me in the US from the UK. Who does that?! Thank you! Tracey Higgs helped me out.

23 sierpnia 2025
Opinia niezależna
Logo Croydex

Odpowiedź od Croydex

Good Afternoon,
Thank you for taking the time to leave a 5* review in regards to our Customer Service, it is greatly appreciated.
We hope that you enjoy your new cabinet.
Kind regards,
Croydex

Oceniono na 5 z 5

Exceptional service!

The telephone service given by Alison was exceptional! She was helpful, efficient and friendly! Very well done!

15 sierpnia 2025
Opinia niezależna
Logo Croydex

Odpowiedź od Croydex

Good Afternoon,
Thank you for your amazing 5* review and kind words. We really appreciate you sharing a review of our service.
Kind regards,

Oceniono na 5 z 5

Good service and advise when I called…

Good service and advise when I called ref to my purchase flexi fit towel rail and toilet roll holder

8 sierpnia 2025
Opinia niezależna
Logo Croydex

Odpowiedź od Croydex

Good Afternoon,
Thank you for your fantastic 5* review. We are pleased to hear that you are happy with the service received. We hope you like your purchases.
Kind regards,
Croydex

Oceniono na 3 z 5

Lovely shower basket with a five year…

Lovely shower basket with a five year rust free guarantee! Sadly I’m now on my 3rd one in 9 years and they have all gone rusty before the five years is up.
Emailed the company today and am waiting for a reply!
Company have offered me a replacement basket which I’ve accepted and hope I won’t need for 5 years!

11 sierpnia 2025
Opinia niezależna
Logo Croydex

Odpowiedź od Croydex

Good Morning,
We are very sorry to hear about the problems you have experienced with your basket. We always strive to provide the best quality products to our customers. I have checked and my colleague has replied to your email addressing your concerns.
Kind regards,
Croydex

Oceniono na 5 z 5

Bathroom Transformation

We purchased a 48 inch medicine cabinet for our bathroom. It transformed our drab space, and we are so happy with the quality and ease of installation. One shelf was dented during shipping and customer service promptly replaced the part. We are very satisfied.

18 lipca 2025
Opinia niezależna
Logo Croydex

Odpowiedź od Croydex

Good Morning,
Thank you so much for your 5* review. We are happy that you are pleased with your cabinet.
Kind regards,
Croydex

Oceniono na 1 z 5

Sticky Pads ….absolutely useless

Bought Croydex LARGE sticky pads for £5.58. Today the package duly arrived and I couldn’t believe what I had paid £5.58 for! It’s an absolute joke. They are definitely not LARGE!! On the website it does not give size but what I received was four tiny slithers of sticky tape which from what I can see, will be totally useless for the job I bought them for.

Would definitely never buy anything from this company again. I would stay away from this company.

7 lipca 2025
Opinia niezależna
Logo Croydex

Odpowiedź od Croydex

Good Afternoon,
Thank you for your feedback, we are sorry to hear that you were not satisfied with your purchase. Please contact our Customer Service Department so we can address your concerns.
Kind regards,
Croydex

Oceniono na 1 z 5

I am disappointed

According to the box, the Flexi Fix "always fits". It didn't fit my toilet. It "never slips". After 20s of pressure, the pads made no attempt to grip. I am disappointed

28 czerwca 2025
Opinia niezależna
Logo Croydex

Odpowiedź od Croydex

Good Morning,
Thank you for taking the time to leave us a review your feedback is important to us. We are sorry to hear that you had a problem with the hinges adhering to your pan. We carry spare hinges for most of our toilet seats so please contact our Customer Service Department where we will be able to assist you.
Kind regards,
Croydex

Oceniono na 1 z 5

Croydex really don't care

Bought a Croydex illuminated bathroom cabinet via Amazon, the switch is broken so it won't illuminate. Contacted Croydex for a spare part which they don't supply, they said won't do anything to rectify the issue and its Amazons fault. Typical not my problem response from a manufacturer, if you make something and its faulty you should be liable to fix it.

24 czerwca 2025
Opinia niezależna
Logo Croydex

Odpowiedź od Croydex

Good Morning,
Thank you for taking the time to leave us a review, your feedback is important to us. As the cabinet was purchased through Amazon we would always in the first instance ask you to contact them as your contract of sale lies with them to either refund or replace. We try and stock as many spare parts for our products as possible and we are sorry that we could not help on this occasion.
Kind regards,
Croydex

Oceniono na 4 z 5

Bog seat

Bog seat, bog easy.

Really easy to do.

Got from Wickes. All the parts in the box. Took about 15 mins.

18 kwietnia 2025
Opinia niezależna
Logo Croydex

Odpowiedź od Croydex

Good Morning,
Thank you for taking the time to leave a review, your feedback is important to us. We are pleased to hear that your are happy with your product and that you found it easy to install.
Kind Regards,
Croydex

Oceniono na 1 z 5

Be Aware

Bought the top of the range expensive bath mat. The rubber spikes are so hard it is painful to stand on. You could not sit on this mat in the bath.

29 marca 2025
Opinia niezależna
Logo Croydex

Odpowiedź od Croydex

Good Morning,
We are sorry to hear you did not have a good experience with our product. I have relayed the issue to the appropriate department. We work hard to make sure our customers love our products and service, so thank you for bringing this situation to light. Please let us know if we can be of further assistance.
Kind Regards,
Croydex

Oceniono na 5 z 5

Great Customer Service

We have two Croydex triple shower dispensers. After having a new shower we need to re attach them. Contacted Croydex Customer Service answered the same day. I could buy the pads online, which I did and there were no delivery charges. The adhesive is not available for sale but was told they would send me some free of charge. Confirmed the next day that it had been sent out first class. Great service, could not have asked for anything better. Polite, helpful and nothing was too much trouble. What a refreshing change in this day and age. Nothing but praise for them.

17 marca 2025
Opinia niezależna
Logo Croydex

Odpowiedź od Croydex

Good Morning,
Thank you for your fantastic 5* review and kind words. We take all feedback on board, so it is lovely to hear such great comments about the service we provide.
Kind Regards,
Croydex

Oceniono na 5 z 5

I contacted customer service regarding…

I contacted customer service regarding an issue I had with one of the products, customer service sorted my issue and replaced my item.
They provided good customer service and the replacement arrived with two days

24 lutego 2025
Opinia niezależna
Logo Croydex

Odpowiedź od Croydex

Good Morning,
Thank you so much for your 5* review, we really appreciate you taking the time out to share your experience with us. We hope that you are happy with your replacement.
Kind Regards,
Croydex

Oceniono na 1 z 5

DO NOT BUY THIS PRODUCT.

There was NO VIDEO to show how to install the Britannia Curved Towel Rack.
Our handyman said your diagrams were NOT HELPFUL.
The same problem with the Croydex towel bar.
We are spreading the word DO NOT BUY CORYDEX PRODUCTS.

17 stycznia 2025
Opinia niezależna
Logo Croydex

Odpowiedź od Croydex

Good Morning,
Thank you for letting us know about your experience with our products, your feedback is important to us. Our Customer Service Team are always available Monday to Friday so please let us know if we can assist you in anyway.
Kind Regards,
Croydex

Oceniono na 5 z 5

I had great service

Twice I contacted this company for a problem with a soap dispenser and both times the service has been impeccable.

9 grudnia 2024
Opinia niezależna
Logo Croydex

Odpowiedź od Croydex

Good Morning,
Thank you for your amazing review, we are so glad you love our service and thank you for your kind words.
Kind Regards,
Croydex

Oceniono na 1 z 5

Ontario toilet soft close seat stopped…

Ontario toilet soft close seat stopped working in less than a year, contacted Croydex was told to send a video of the seat slamming shut which would potentially smash the toilet pan! before they would send a replacement I offered to pay for replacement parts which they do not hold in stock?take a video send the seat back!,
Easier to buy new seat definitely not CROYDEX

7 stycznia 2025
Opinia niezależna
Logo Croydex

Odpowiedź od Croydex

Good Afternoon,
We are sorry to read your review in regards to the issue with your Ontario Toilet Seat. All of our seats are covered by a years guarantee and we do try and hold as many spares as we can for all or our products. Unfortunately the soft close is integral within the barrel of the seat so therefore we do not hold that part as a spare. We always ask for a brief video of the seat/lid closing as we take all feedback onboard and we like to pass on the details to the appropriate department. If there is an issue and a replacement seat is required under the guarantee then we always get them dispatched as matter of urgency. Please do not hesitate to contact us if we can assist you further.
Kind Regards,
Croydex

Oceniono na 5 z 5

Painless Problem solving

Just received excellent service from the Croydex customer service team. Would just like to send my tanks to the team especially Alison. Painless problem solving.

15 grudnia 2024
Opinia niezależna
Logo Croydex

Odpowiedź od Croydex

Good Morning.
Thank you for taking a moment to share your experience and for your 5* review. We are so pleased to hear you found our service to your liking
Kind Regards,
Croydex

Oceniono na 1 z 5

I now have 3 shampoo hoses by croydex

I now have 3 shampoo hoses by croydex.
None of them fit onto my wash basin taps.
Not sure why I keep buying them.
How am I supposed to get them onto the taps?
The holes are far too small.
My husband has tried cutting them but still can't fit on.

23 sierpnia 2024
Opinia niezależna
Logo Croydex

Odpowiedź od Croydex

Good Afternoon,
Sorry for the late response as we have only just gained access to be able to respond to reviews.
Thank you for bringing this to our attention your feedback is important to us. Please do not hesitate to contact our Customer Service Department if you still require any assistance.
Kind Regards,
Croydex

Oceniono na 1 z 5

Dreadful product

If I could give their big seat a zero I would. Dreadful product. Spent an hour fannying around trying to fit it with the hopeless instructions. Coincidentally my plumber came round as he was working next door and just said” they are sh#t “. I chucked it in the bin bought a conventional toilet seat and fitted it in 10 minutes. AVOID AVOID AVOID

26 września 2024
Opinia niezależna
Oceniono na 1 z 5

Two-tier Croydex shower caddy.

Two-tier Croydex shower caddy with 5-year rust guarantee was severely rusty within a few months. Apparently this is normal, but for some reason B&Q continue to sell them. No problem getting a refund from B&Q.

29 sierpnia 2024
Opinia niezależna

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