Juvy was above supportive. She was very clear on the service provided and listened to my circumstances. Juvy was beyond professional with explaining what's involved and ensured I fully understood. Tha... Zobacz więcej
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Chris was very helpful and professional when explaining what my options were and the process. Very grateful for his time and effort.
Reakcja na opinię
It’s hard to accept that you’ve let your finances spiral out of control even if it is beyond your control. I was pretty desperate by the time I called Credit Counsellors Australia & now I wish I’d don... Zobacz więcej
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My experience so far has been with Cole and he would have to be one of the most patient and non-judgemental people I have ever met. I have put off and changed my mind that many times, I have been in... Zobacz więcej
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Napisane przez firmę
Credit Counsellors are expert providers of debt solutions, debt help and advice to improve the financial position of Australian families. Contact us today.
Dane kontaktowe
Level 4, 140 Bundall Rd, 4217, Bundall, Australia
- 1300 003 328
- enquiry@creditcounsellors.com.au
- creditcounsellors.com.au
4,6
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192 recenzji
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Juvy was above supportive
Juvy was above supportive. She was very clear on the service provided and listened to my circumstances. Juvy was beyond professional with explaining what's involved and ensured I fully understood. Thank you Juvy for all you assistance.
12 października 2026
Opinia niezależna
Odpowiedź od Credit Counsellors Australia
Thank you so much for your wonderful feedback! We're delighted to hear that Juvy was supportive, professional and took the time to listen to your circumstances and clearly explain the options available to you.
Making sure our clients feel comfortable, informed and understood is very important to us. We'll be sure to pass your kind words on to Juvy. Thank you again for taking the time to share your experience!
Chris was very helpful and professional…
Chris was very helpful and professional when explaining what my options were and the process. Very grateful for his time and effort.
6 października 2026
Opinia niezależna
Odpowiedź od Credit Counsellors Australia
Thank you so much for your kind words, Steven. We’re really pleased to hear that Chris was able to clearly explain your options and the process and make things easier to understand. We’ll be sure to pass your feedback on to him. Thank you for taking the time to share your experience with us!
I felt so good after talking to Juvy
I felt so good after talking to Juvy. She was so cool to talk to.She explained everything clearly and it made me so comfortable to tell her what stressed me for a long time. Having debts is like having nightmares every night, but hearing Juvy’s calm voice erased all that. I’m so grateful and thankful for her service. God bless her.❤️🙏
8 września 2026
Opinia niezależna
Odpowiedź od Credit Counsellors Australia
Thank you so much for sharing this, Neta. We're really glad Juvy was able to make you feel comfortable and put your mind at ease. Dealing with debt is stressful, and having someone explain things clearly makes a real difference. We'll pass your kind words on to Juvy. Thank you for taking the time to leave a review.
Credit Counsellors Australia were very…
Credit Counsellors Australia were very fast, thorough and professional throughout the whole process. Sheena explained everything clearly, kept me updated, and made the experience much less stressful. Highly recommend their service.
20 maja 2026
Opinia niezależna
Genuine and helpful
Truly grateful!
Sheena was courteous, respectful and helpful!
19 maja 2026
Opinia niezależna
Odpowiedź od Credit Counsellors Australia
Thank you so much for your kind words, Katie! We're really glad Sheena made the process feel comfortable and supportive. We'll be sure to pass on your feedback to her. If you ever need anything further, don't hesitate to reach out.
Very helpful
Very helpful. Answered all my queries . Explained very well and in detail. I would recommend their service specially Juvelyn. Thank you.
5 maja 2026
Opinia niezależna
Juvy is an ANGEL sent from Heaven
Juvy was the first person I had contact with
I was very overwhelmed with my huge debt
Juvy has a lovely pleasant reassuring voice
She allayed my fears worries and her professional mannerism is way beyond my words
Juvy explained all the info I needed in plain simple terms and non of this jargon in financial lingo
I am so very glad Juvy was my first point of contact with Credit Counsellors I rang them in desperation in beginning of February
Juvy helped me find a solution without being judgemental
Juvy is an ANGEL sent from Heaven in my times of dire crisis and needs financially Thanks you Juvy for helping me immensely and holding my hand all the way
Now I can have peaceful nights of great sleep
Juvy is definitely a great Credit and Asset toCredit Counsellors
Thank you Credit Counsellors for having Juvy
Juvy is a 1- in- a Million
Take it from me
Today all got finalised
Thanks a million Juvy May God always Bless you
12 marca 2026
Opinia niezależna
Juvy is supportive and caring
It was an easy process and Juvy explained it to me in simple ways. Couldn’t be more satisfied how I got supported throughout.
2 marca 2026
Opinia niezależna
Amazing support and lovely to speak to!
Amazing support and lovely to speak to!
13 czerwca 2025
Opinia niezależna
Avoid at all costs
My application with Credit Counsellors Australia took 18 months to finalise — far longer than expected. Case managers kept changing, communication was poor, and I was left feeling anxious and powerless.
They blamed delays on issues I had already resolved early on, and the process dragged into another financial year due to their inaction — not mine. At no point did they take real accountability or offer an apology.
If you’re considering using their service, be cautious and ask detailed questions. I wouldn’t recommend CCA based on my experience.
30 maja 2025
Odpowiedź od Credit Counsellors Australia
Hi Emily,
Thank you for your feedback. We’re genuinely sorry to hear that your experience left you feeling frustrated and anxious. That’s certainly not the outcome we aim for, and we acknowledge the process took longer than expected.
That said, we would like to respectfully clarify that evolving financial details, including updated tax assessments, new income information, and changes to required documentation, impacted the timeline. These updates, particularly across financial years, are mandatory under insolvency regulations and do occasionally extend lodgement timeframes, even with the best intentions.
Despite these challenges, we’re pleased that your debt agreement was successfully finalised, reducing your total unsecured debts from $73,828 to $48,431. This legally binding outcome, payable over 3 years, represents a significant saving and ensures that all future interest and penalties are frozen if adhered to, providing a structured and sustainable path out of debt.
We understand the importance of consistency and communication during times of financial stress, and we’ll continue to work on improving our service in these areas. We truly wish you all the best with your fresh financial start.
Credit Counsellors Australia
Totally worth it
At first i wasn't sure what to expect and i did get a bit confused with the steps, but the team helped explain things when i asked. It took a little while to get everything sorted. But in the end im really glad i went through with it. I don't have that stress hanging over me anymore and i feel i can breath again
24 kwietnia 2025
Opinia niezależna
Diana is my credit counsellor ,she…
Diana is my credit counsellor ,she done great job.any issues she response quickly.Great job
5 maja 2025
Opinia niezależna
Not Happy with service received
Not Happy with service received. Still getting daily calls and texts from Credit Card Company.
7 maja 2025
Opinia niezależna
Odpowiedź od Credit Counsellors Australia
Hi Lee,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that you're still receiving calls from one of your creditors, and we completely understand how frustrating and disruptive this must be.
Please rest assured that we’ve been actively working on your matter.
In this case, the complexity arises from the fact that the issuer of the credit card facility appears to be a different entity from the underwriter. While this isn’t uncommon, both parties are currently experiencing difficulty locating your account in their systems. This situation is unusual, and we understand how concerning it must be.
We’ve followed up with both parties and are continuing to push for a resolution.
In the meantime, you may wish to provide the creditor with verbal authorisation to deal directly with either Chris or Ellaine from our team as your authorised representatives. This may help expedite the process while we continue to work on having the Letter of Authority formally recognised and the matter resolved.
We sincerely apologise for the inconvenience and appreciate your continued patience. We remain committed to resolving this as quickly as possible and will keep you updated with any developments.
If you have any questions or need further assistance, please don’t hesitate to reach out.
Kind regards,
Credit Counsellors Australia
No refund due to cancellation
I have a change in circumstances and I decided to liaise with my creditors before the final process so I canceled my agreement. I thought I was going to be refunded at least something out of the $31700 I have paid nothing in return.I have learned my lesson the hard way causing more financial stress. Hope I will be more vigilant next time and seek further advice.
27 marca 2025
Opinia niezależna
Odpowiedź od Credit Counsellors Australia
Hi Gina,
Thank you for your feedback.
We’re sorry to hear that you feel disappointed, but we believe it’s important to clarify the facts surrounding your case.
Since signing up with us in January, our team worked diligently to prepare your Part IX Debt Agreement Proposal in line with the requirements set out under the Bankruptcy Act 1966. This included assessing your financial position, verifying your debts, communicating with creditors, and successfully lodging your proposal with the Australian Financial Security Authority (AFSA).
In addition to this, a comprehensive compliance voice recording was conducted with you prior to lodgement, during which all aspects of your application were discussed in detail. You confirmed your understanding of the agreement and provided your consent to proceed.
Your decision to withdraw from the process occurred after lodgement, during the voting period. As outlined in the agreement you signed, the fees are non-refundable as the services promised were completed in full.
Just to clarify, your total repayments to us amounted to $3,174.50—not $31,700 as mentioned in your review.
While we respect your choice to explore alternative options, we do not have control over a client’s change of mind. We regret that you’re dissatisfied, but we are confident that we delivered the service you engaged us for.
We wish you all the best in managing your financial situation moving forward.
Kind regards,
The Credit Counsellors Team
Diana has demonstrated strong…
Diana Manalo has demonstrated strong financial analytical skills.
Her analysis provided me with a clear insights and information for my decision-making.
God Bless U Diana
26 lutego 2025
Opinia niezależna
This company has not laid out the costs…
This company has not laid out the costs & ground rules from when I originally signed up last November.
They have not been transparent.
1 star from me.
17 lutego 2025
Opinia niezależna
I realised I made some bad choices and…
I realised I made some bad choices and was looking for a way to ease the struggle and I come across Credit Counsellors Australia and I spoke to Sheena and she was very helpful and made everything clear for me to understand. Even though I am at the start of the process, I already feel I have made the right choice. Now I can focus towards the future once it all gets started
9 grudnia 2024
Opinia niezależna
Odpowiedź od Credit Counsellors Australia
Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that Sheena was able to provide you with the clarity and guidance you needed during this pivotal time. It’s our goal to ensure every client feels supported and confident as they take steps toward a brighter financial future. Please remember that we’re here for you every step of the way. If you have any further questions or need additional assistance as you move through the process, don’t hesitate to reach out. Wishing you all the best as you focus on building toward a strong and stable future!
Service so far has been outstanding
Service so far has been outstanding. I was nervous about getting on top of debts that I let go as a younger adult. Life got stressful, times got challenging. Chris was more than accommodating for my matters.
Getting back to me promptly and helping me with everything I needed assistance on.
I’m about to contact my creditors and sort out the final steps to paying off my debts.
Will do a honest review in 2 years time when I’m debt free. Hopefully I’ll encounter no brick walls or credit file marks.
Fingers crossed!!
Again, thankyou so much Chris!
17 października 2024
Opinia niezależna
Odpowiedź od Credit Counsellors Australia
Thank you so much for your thoughtful review! We’re thrilled to hear that you’ve had a positive experience with our service and that Chris was able to support you during this challenging time. It’s great to know you’re making progress toward paying off your debts, and we’re here to help you every step of the way. We look forward to hearing from you in two years and celebrating your debt-free journey! If you have any questions or need further assistance, don’t hesitate to reach out.
Becareful what your signing up for
Signed up in May 2023 after a promise of no debt agencies contacting me up until August 2024 I was still receiving calls. I was receiving letters from one of The places I owed money to and I was told to ignore the letters now I have a default on my record because of this advice. At the end of the day I signed up to This company as I thought it was consolidating my debt but was Misled into Almost signing up for bankruptcy with a part nine debt agreement. I didn’t have significant debt to go bankrupt for also now they’re telling me I will not get a refund and if they sent this document four months before hand I will be $400 richer or at least that money could’ve gone to one of The companies I owe money to. I asked the lady on a recorded line. If I pay / sign up for this will the credit default be removed from my record? She answered yes which was a lie. Having to chase this up with Afca extremely upset.
14 października 2024
Opinia niezależna
Financial freedom
Years of carrying my personal loan from the bank was stressful. I felt locked in even though I paid my annual payments. After realising how the bank were actually operating I sorted help and by chance I found Australia debt councillors. My experience and help I received from Sheena was uplifting and the heavy burden on my shoulders was immediately lifted. Her response was fast and effective and after years of this financial stress I almost had forgotten what it was like to breathe again. It was like a new feeling to me. Thank you Sheena for your help and im now going to find others who are struggling with debt and think there are no answers or way out. Debts are mostly caused by no fault of our own even with the true intent of paying them. But its the struggle of trying to get out of them with high interest rates and fees. Its there that the quick sand keeps you in the same spot. I highly recommend anyone that's struggling in debt to reach out to Australia credit councillors and free yourselves.
6 września 2024
Opinia niezależna
Odpowiedź od Credit Counsellors Australia
Thank you so much for your heartfelt review. We’re truly delighted to hear about your positive experience with Credit Counsellors Australia and Sheena. It’s incredibly rewarding to know that our support has made such a significant difference in your life. We understand how overwhelming debt can be, and it’s our mission to provide effective and compassionate assistance to those in need. Your recommendation means a lot to us and can help others who might be in similar situations. Thank you once again for sharing your story.
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