Credence team always assists us with the highest professional standards. We can fully relay on them in regards to the standard tasks they complete for us but also their advisory. Their replies are fast and accurate. We appreciate the relationship we were able to build and look forward to the future projects.
Regarding the Credence platform, it is intuitive, thus easy to navigate. We find the latest DBS-related launch helpful and informative. We suggest improving it further by differentiating ID to three statuses instead of two: ID verification needed (Credence's action), ID verification needed (Client's action) and ID verification completed. It would indicate not only if the action is needed, but also who is responsible for completing it.

Super fast, efficient and excellent service! Highly recommended! Thanks for your support!

Would like DBS certificate to be added to Credence 'attachment' section once completed.

Sometimes candidates forget to select to receive a copy of certificate in post or it gets lost and then have to go on a chase with Gov to get it which is time consuming.

It's difficult to gauge the costs because there can be other searches added on. We also have to do a lot of chasing with the applicant when additional information is needed which takes away time from our recruiters and for the costs, Credence should reach out to the applicants when there is missing or additional info needed.

Service is good and fast as requested.

The positive is Credence portal is very easy to use and we get responses from the team on time. However, l truly understand the standard process of working but I believe credence can be more efficient or creative for conducting the verification or checks especially Employment Verification and Education verification from the university. Also, keep updating the case progress on time on the portal. It will help us to understand.

Credence... check the below review..

Overall quite efficient. Portal is easy to use and very user friendly. Background screening analysts stay in touch and always ask for permission for any changes.
Only 'criticism' is that they rely on the client too much sometimes for candidate chasing when things are going slow but that is relatively minor.

Excellent customer service and prompt service with knowledgeable staff. Thank you, Credence!

Moving over to Credence has allowed us to speed up our referencing process, which was a long and painful process. They've made it so easy!

The user interface is quite intuitive.
Additionally makes it simpler for the employer to comprehend the employee's advancement.

I found them very responsive and helpful and it was nice to be able to speak to professional people instead of bots. We used them for an initial project but will now continue to use them for annual checks and all new hires.

The credence support team are very helpful. They appreciate the timeline our clients work to and they respond accordingly. A partnership that we trust.

easy to communicate and find the status of each background check