I paid for an Enhanced DBS check on 14 September but never received a confirmation, receipt, or reference number. Instead, I received an email suggesting my application was incomplete, with a li... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Overall quite efficient. Portal is easy to use and very user friendly. Background screening analysts stay in touch and always ask for permission for any changes. Only 'criticism' is that they rely o... Zobacz więcej
Have had many delays previously but this last check was requested in JUNE and its now mid September and they have just requested more details again!! Will not be using them again absolutely disgusting... Zobacz więcej
Reakcja na opinię
We have only recently starting using this system so are still trying to find our way around. It is easy to use and set up requests, but the feedback from users are that lots of information is required... Zobacz więcej
Informacje dotyczące firmy
- Zarządzanie personelem
- również w kategorii:
- Usługi rekrutacyjne
- Usługi zarządzania firmą
O Certn UK
Napisane przez firmę
Trusted, World Leading Background Screening Services
We specialize in reliable, compliant and secure global employment screening services. Credence’s background checks provide you with the confidence that you have a trustworthy and appropriately skilled employee to help your business flourish.
Your Employee Screening Partner
Credence Background Screening - a Certn Company - helps businesses make more informed hiring decisions and protect their assets from costly mistakes. Our consultative approach utilises dedicated, experienced account management teams to build smooth pre employment screening programs that meet your unique business needs. We apply 25+ years of in-depth knowledge of background checks and regulatory compliance to our international verification services.
Trusted By Thousands of Companies
We encompass all areas of identity verification screening, Right to Work checks, DBS, international criminal record checks, and corporate due diligence. We are trusted by thousands of businesses, and our in-house teams undertake over 650,000 screening checks across 190 countries annually for clients in the UK, Middle East, Europe, North America, Asia, and Australia. Our services are suitable for highly digitized industries such as transport, finance, and security, and for internationally mobile workforces.
Advanced Processes And Technology
Quality is applied throughout our background investigations using dedicated analysts and proprietary online management software. Together with Certn we are investing in technology, automation and growing our analyst teams to support companies scaling globally.
Dane kontaktowe
160 London Road, TN13 1BT, Sevenoaks, Zjednoczone Królestwo
- 01732 748900
- uk-support@certn.co
- credence.co.uk
2,3
Słaba
89 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 40% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Everything.
9 listopada 2023
Odpowiedź od Certn UK
We are very sorry to hear of your experience We are working to improve going forward.
The completion of the background check was fast
The background verification was performed speedily and allowed us to finalize offers and start dates. The candidates can begin working without delays thanks to your responsiveness.
23 października 2023
fast turnaround and helpful team
24 października 2023
I have been waiting for my DBS 2 mo ths…
I have been waiting for my DBS 2 mo ths now, only to be told there was an error on my application. Still waiting
4 października 2023
Odpowiedź od Certn UK
We are very sorry to hear of your experience We are working to improve going forward.
Very helpful & responsive to queries
25 września 2023
Hi my case manager is Catrin Nicolls…
Hi my case manager is Catrin Nicolls she is great with her job ,very polite and very professional.
thank you
6 września 2023
Harvey provided an excellent service
Harvey provided an excellent service, will be using Credence's services again.
6 września 2023
Not good for small not for profit charities
They do not seem to be set up to support not for profit small organisations. I used them to help me process DBS checks which we need for our volunteers. Many did not have both types of photo ID. It has turned into a total nightmare and I have to manually check them all. I could have done that in the first place and saved the money.
28 sierpnia 2023
Odpowiedź od Certn UK
We are very sorry to hear about your experience and appreciate that you have highlighted this. We will contact you directly regarding improvement going forward.
Prompt and efficient
We have used credence for years. Always good service, prompt and efficient.
27 sierpnia 2023
Reports are not user friendly
We are not able to download the annexures most of the times. Therefore we are dissappointed,
27 sierpnia 2023
Odpowiedź od Certn UK
We are very sorry to hear that you are experiencing download issues. We really appreciate that you highlighted this and will contact you directly to work on a resolution.
Great DBS Screening system
We've been using this system for nearly 2 years now and its been great. The process for requesting a DBS is easy and straight forward to use and it is easy to monitor the progress of your applications. Highly recommended.
17 sierpnia 2023
Lack of pro-active communication
I always try to tell you if we need the check completed by a certain date.
Credence is not very proactive at adding notes / updates to the case that I can pick up and follow up on.
If there are no responses to Credence requests, I would like to know so that I can work with the candidate to get the reference completed in the least possible time.
14 sierpnia 2023
Odpowiedź od Certn UK
We appreciate your feedback and will discuss directly with you our service improvements moving forward.
The team at Credence is very…
The team at Credence is very professional, supportive and helpful.
13 sierpnia 2023
We are a small charity and have just…
We are a small charity and have just moved our DBS outsourcing to Credence. We run enhanced checks on our volunteers and we are very happy with the service Credence are providing.
9 sierpnia 2023
A personal and responsive service
A personal and responsive service. Pleased we moved to Credence.
6 sierpnia 2023
A lot of promise only for the checks…
A lot of promise only for the checks not to include awarding bodies. Will be looking for another qualification checking service.
6 sierpnia 2023
Odpowiedź od Certn UK
We are very sorry to hear that you are not completely satisfied with our service. We really appreciate that you highlighted this and will discuss with you directly improvement going forward.
Not as good as it was
I used to find Credence excellent to use, it has now become cumbersome and challenging and slow. I don't know if that is down to the account team or what but I am looking for alternative providers now and will move unless things improve
27 lipca 2023
Odpowiedź od Certn UK
We are very sorry to hear that you are not completely satisfied with our service. We really appreciate that you highlighted this and will discuss with you directly improvement going forward.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.