Create and Craft Recenzje 

Deeply disappointed and considering court action as product ordered not delivered and customer service ignores you.

I have spent thousands on products over the years with create and craft. A complete treat to watch on days off for tips and advice as well as products. The only time I ever watched craft store was when they did allandccreate products, can’t stand the very poor (at best), amateurish and terrible (at worst) presenters, the studio is cramped, making viewing claustrophobic, their postage prices were ridiculous. Now the best create and craft presenters, demonstrators and products are paired with Hochanda staff, who I find appalling, boring and unprofessional. Customer service is non existent. Although the postage is now down to CC equivalent levels, there are no other redeeming features, so I am sadly going to lose a program which even during times of serious depression, has kept me alive and kicking.
Hochanda you have murdered create and craft.

Merger with Hochanda in Feb 2022 has ruined this company. I have been a C&C member for years and the new customer service is abysmal. I started off at position 15, went to 13, then 19, back to 17 and then have been going down in position so after half an hour am now at position 41. How does that work? They obviously don't have a customer service or don't know the meaning of it! I placed one order just after the merger and items were delayed and then wrong but have had nothing since I contacted them a month ago. I won't be placing any more orders and used to spend hundreds of pounds a time in the past. I don't even watch the channel now because they kept the useless hochanda presenters and got rid of the C&C ones who at least made the shows enjoyable to watch. I never do reviews but this has just got so bad just had to.

I was a diamond member for years but am so disappointed since the merger. Have 3 orders not sorted out 1 was wrong item sent still waiting from end of February to get ones ordered, 2 orders not arrived, after many times of emailing and trying to get through hours on the phone. Customer Service people try their best but still not resolved. The last 2 phone calls since they started the queuing system to rub salt in the wound noticed the 2 calls cost me £16!!!! Am so unhappy and find this stressful in hard times. Please sort all these problems or this merger will fail.

Avoid this company now! Since the merger - the customer service is extremely pour. I ordered on 14th March - still awaiting delivery. No answer on email and unable to get through on phone. I will not be ordering again or renewing my membership. Other companies like Crafters Companion and Hobby Maker are far better.

Still awaiting my missing downloads, have requested that they send a USB copy from Tattered Lace/Highlight crafts????????.All of this should have been sorted before the "take over/ rebranding"

I placed an order on 27th March 2022 for over £400. I took advantage of the discount applied by joining the C&C club. I am still waiting for my order to arrive. I understand that delivery has been disrupted due to the takeover but I have just tried to place another order and it would not let me use my new member club discount of £10. I checked my previous order and it was showing that my membership was processing even though I had received confirmation of the membership. I have emailed customer service but have not yet had a reply. I have tried to call them but was number 41 in the queue and 25 minutes later was number 37. I called them to place another order and wow !!!! immediate answer. They were willing to take my order over the phone and apply the discount but said that unfortunately with regards to my missing previous order, I would have to sit in the queue until I got through. At that point I decided not to place the order. Customer service works both ways in my book.
A waste of £20 club fee as I will not be ordering from them again.

Awful customer service 1hr 45 minutes until call answered. Then told got to be referred to service department who will contact you within 7 days. My items have not been dispatched yet. Order was placed on 21/3/22 for despatch 6/4/22. E mailed on 12/4/22 reply will get back to you within 7 to 10 days. Really??? All I want is a refund. No one seems to know what to do. Staffing is obviously an issue but organisation and systems see non existent. These people are really bad.

I am missing part of my order! I tried to ask for help in the usual way with Hochanda/The Craft Store by telephone, i never had to wait more than 2 or 3 minutes.

I phoned Create & Craft on the 11th April and was 51 in the queue! I was on hold 37 minutes so I decided to send an email the same day with an instant reply of 'they would reply within 7-10 days'
i waited patently and resent my email again yesterday 20th April and got the same instruction of waiting for the reply within 7-10 days.
I phoned this morning and was 28th in the queue. I gave up at 17th in the queue after spending 47 minutes on hold.
Life's too short and i'm loosing the Wii to live.
I'm afraid Create & Craft is not for me.

Paid £300+ for Ink Lily pens and tutorials on Create and Craft and now the tutorials are gone. Emailed about it and received a reply to say I can see tutorials by clicking on order history but the order history is not showing the purchase so it has been a waste of money. Just hoping the company gets its act together and sort out their terrible website

Customer service since being taken over by Hochanda is appalling - almost two hours on hold to speak to an advisor who is then unable to help!
I’ve been a customer of C&C for many years and a Diamond member since the scheme launched but I will definitely NOT be renewing my membership.
My account is ‘on hold’ through no fault of mine but I can’t get any help whatsoever from customer service.
I tried emailing but received a confirmation email saying they would reply in 7-10 days - is this the way to run a business??
I know I’m not alone in my feelings unfortunately….

Ordered an item ,wasn't given the cost, called back but told to call customers service. Oh dear waiting and waiting. caller number 32 an hour later no 16 what on earth is going on. One week later, no order,set up on line account, check order, nothing, email creat and craft so busy won't get a reply for a week, ABSOLUTE RUBBISH WONT WATCH VACUAS EGOTISTICAL PRESENTERS BELITTLING TALANTED CRAFTERS WHO I HOPE FIND A BETTER OUTLET TO SELL THEIR PRODUCTS.

Pity you can't give minus stars!
I have been trying to get through to customer services for over a fortnight, always 40 plus in the queue. Finally hold on over an hour, so now I have to pay for the phone call, to be told that the team leader will ring me back re my locked account. Also, apparently my Freedom Membership has been cancelled & I only put it 'on holiday for 3 months', so cannot now actually cancel it but need to wait for team leader to ring me back. Strangely enough you can get through to sales immediately, they very kindly gave me a freephone number with only one person waiting, half an hour later after much confusion it turned out to be TJC ( The Jewellery Channel) whom I had never heard of and obviously they didn't know me, although they had a customer of a different name with my customer number.
I am appalled at the lack of customer service and inability to contact anyone at all. I have been a loyal customer of Hochanda since Day 1 but will never buy anything again once this debacle has been sorted out if ever.

Appalling service. Just been on the phone to customer services for 1hr 30 mins, charged at 13p a minute to cancel my freedom membership to be told that customer services cannot now cancel said membership but it has to go through I.T. I have emailed and emailed regarding missing items but have never received any reply. I have been a loyal customer for over 15 years but I will NEVER watch create and craft again or order from them again. I urge others to do the same and vote with their feet.

Where do I start ?
I placed an order for the bias binding machine, I decided that I wanted to cancel my order the next day, I tried to call, I was put on hold for 1 hr finally got through and told the message would be passed on to accounts.
This was the 1st April.
7th April I looked at my order, it had been shipped.
18th April, no tracking number, no email to say it had been dispatched, I have called 4 times, emailed 3 times, to then have a reply by email 18th April to say the order had been despatched and can’t cancel it. I have called one more time asking for a manager to call me. I paid through PayPal, I have had the payment refunded by PayPal, I still do not know if I will receive this item. 6 hrs out of my time has been spent chasing this.

Still waiting to hear about my non delivery and if I’m having a refund. Moaning doesn’t make a difference, rubbish, rubbish there I’ve moaned. Can’t even see my account properly when I log in. Do people even get their orders who knows. Have given up with them they hadn’t better renew my membership when it’s up.

Absolutely awful service since the takeover. I placed an order in February and I'm still waiting for it. I have made several phone calls to no avail, sent emails which take 2 weeks for a response and finally got an email from the delivery company on Friday showing a package delivered through 'my' letterbox to the WRONG address! I won't be ordering again.

I am so disappointed with the service following the takeover. I have been trying to get the goods I paid for for 7 weeks now. My account is showing a refund but on looking the refund is £0.00. I have sent numerous emails and each of the five times I have called, average waiting time 30 minutes, I am assured it will be dealt with. The last call was today where I was told the system is showing the goods as dispatched and there is nothing they can do until customer service is back, now on weekdays only. I did not expect preferential treatment as an existing customer but I did expect to be treated fairly. Shame on you Hochanda, you have ruined an excellent service.

I've been member for years but since take over its a joke .been waiting for refund February ebuary. Subscription magazine has not arrived .cannot get through on phone. Emailed 4 times no reply. Site is not upto date.customer servisr is not open 7 days a week as web site is saying.

I'm still outstanding an item from last order. Ordered in March. I presume it's now forgotten about or not going to arrive. I've written it off. I can't get through on the phone and not going to waste my time trying. It's made the two items I did receive a bit expensive. I find all goods now come from the supplier in different parcels anyway so I will cut out C&C and order directly. A tiny fabric charm pack arrived in a huge barrel packaging. No wonder the postage was so expensive. No more orders from me member or not.