I dealt with Alina to insure a 3rd boat she was genuinely really helpful she said she would phone back by 3 pm and straightaway I thought in the back of my mind she wouldn’t and I’d be chasing the... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
After filling in long complicated insurance forms only to give up I found craft insure I gave the value of my boat and a few details and was provided with a good value price no long complicated forms... Zobacz więcej
Reakcja na opinię
After being with our initial insurance company for three years thinking they were giving us best price we used craftinsure online quote enquiry and found the same cover for more than £300 less than o... Zobacz więcej
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Phone answered quickly and within two minutes. Helpful informative staff. Competitive quote quickly translated into a policy. Well done.
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Informacje dotyczące firmy
O CraftInsure
Napisane przez firmę
We arrange specialist boat insurance for boaters who love what they do. We are a leading insurer for boat insurance in the UK and Ireland, with more than 25,000 policyholders.
Our team bring over 20 years of underwriting experience within the marine insurance industry, with boat owners at the helm! Our boat insurance policies are designed with boaters needs in mind, boats are our passion, and we understand the challenges involved.
As an online insurer, we aim to make the quotation process as easy as possible, offering you a boat insurance quote and cover in minutes. We offer a variety of cover for boats and crafts, from narrowboats and cruising yachts, to racing dinghies and paddleboards.
When the unexpected happens, the real value of Craftinsure comes into its own. You can notify us of a claim 24/7 and rest assured that it will be dealt with by our vastly experienced, first-class claims crew.
Dane kontaktowe
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, Zjednoczone Królestwo
- 0345 260 7888
- customersupport@craftinsure.com
- craftinsure.com
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4,7
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Extremely easy to deal with online
Extremely easy to deal with online, excellent website and descriptions of different boats extremely clear.
10 października 2025
Odpowiedź od CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I only wanted to insure my boat but…
I only wanted to insure my boat but your company Ripe kept sending me threatening e mails asking me to sign a credit agreement. I do not want any credit
30 września 2025
Odpowiedź od CraftInsure
Hi Mr Hankins
I can see that when you purchased the policy online you selected to pay via monthly instalments using the credit provider Premium Credit.
If you wish to not pay using this method please do contact us and we can take the payment in full for you.
Kind Regards
My first boat insurance.So easy to deal with.
Got my first boat insurance with Craftinsure.So easy to deal with.
30 sierpnia 2025
Odpowiedź od CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Wanted boat insurance
Wanted boat insurance, these guys provided it well priced and quickly without any faffing about. Can't fault them.
24 września 2025
Odpowiedź od CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Odpowiedź od CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Odpowiedź od CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Great quote and straight forward app.
11 września 2025
Odpowiedź od CraftInsure
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Very poor customer service
I would have liked to get more notice that the account was being suspended - one email that I missed as I was on holiday and not checking emails. when I contacted you there was no help just that I had to get a new quote - no price match to my old policy and no negotiating - I felt like there was absolutely NO customer service, empathy or care
I have gone with another insurer. It’s cheaper and included river rescue so I won’t be back to you
Very upset with the way I was dealt with. And will share this around the boating community
10 września 2025
Opinia niezależna
Odpowiedź od CraftInsure
Hey Claire, we really appreciate you taking the time to leave a review and feed this back to us!
I can confirm that you initially sent us an email on the 08/09/2025 and we responded the same day to inform you that the policy had been cancelled due to non-payment.
You were informed via email that whenever a payment fails, for the 7 days following the failed payment we will attempt to recollect it and we also send out an email to notify you of this but I do understand that you may of been on holiday during this period but this is not something we would of been aware of as a company.
As payment was still not successful after the 7 days, the policy was therefore cancelled which we informed you of and once this has been actioned, we cannot reinstate this so that is why there would have been no negotiating/price match as this is not possible for a new quote.
I do apologise that this has made you feel the way that you have but I am glad that you now have cover in place.
If you require any further assistance with anything else, please email us at customersupport@craftinsure.com and we can assist you further with this or anything else.
Kind regards,
Teigan
Odpowiedź od CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Simple and easy to navigate website…
Simple and easy to navigate website with a fast and foolproof quoting tool.
Instant cover made the process smooth and efficient from the outset.
3 września 2025
Odpowiedź od CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Saved over £300…
After being with our initial insurance company for three years thinking they were giving us best price we used craftinsure online quote enquiry and found the same cover for more than £300 less than our present provider.
Gave them a call and took five minutes to swap providers with no forced selling for other products.
27 sierpnia 2025
Odpowiedź od CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
As a newbie narrow boat owner
As a newbie narrow boat owner, Craftinsure couldn't have been more helpful than with regard to insuring my boat.
2 września 2025
Odpowiedź od CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I think the total amount of time I was…
I think the total amount of time I was on the phone was close to one hour . The waiting then getting the insurance was a long arduous process. The broker was not sure about a lot of items in the policy so had to keep checking with another broker .
2 września 2025
Odpowiedź od CraftInsure
Hi Malcolm, thanks for taking the time to leave us a review.
The average hold time for a UK call centre is 40 minutes, the highest hold time that we have had is 20 minutes and there isn't much we can do when advisors are already on calls with customers but we are trying our best during this period.
I do apologise for the time it has taken when talking to us, our advisors do deal with more than 1 insurance brand so sometimes there may be things that they are unsure of and may need to request further assistance, Craft Insure is one of our newer brands that we have taken over so this will be a factor too.
Again, I do apologise for any inconvenience caused by this but I can see that the policy is now in place with the assistance of one of the team from the contact centre.
If you require any further assistance with anything else, please email us at customersupport@craftinsure.com as we would like to look into this further.
Kind Regards,
The CraftInsure Team
The whole process for applying for and…
The whole process for applying for and getting insurance for my small canal boat was so simple couldn't believe I completed it when it ended! Their price was extremely competitive and I wouldn't hesitate to recommend them.
20 sierpnia 2025
Odpowiedź od CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Odpowiedź od CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very pleased with the service received
Very pleased with the service received, very easy to use the Web sight. Excellent.
26 sierpnia 2025
Odpowiedź od CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Odpowiedź od CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I never received a renewal notice for…
I never received a renewal notice for my policy, nor any communication about the move to the Ripe group. The terms of my insurance have substantially changed and without any notice of these I felt I had no option but to renew on the spot to ensure my yacht was covered. After being a customer for twenty plus years I feel a bit let down by the lack of comms.
21 sierpnia 2025
Odpowiedź od CraftInsure
Hello Simon, thank you for taking your time to leave us a review.
I do apologise for the issues that you have had and we understand that this is not ideal during the renewal process, we unfortunately cannot always rely on technology as we wished we could but our customer service advisors are trying their best to rectify any issues the best we can.
I can see that have been speaking with a member of our team within our call centre to discuss your renewal and this has now been rectified with your boat being insured with us.
If you require any further assistance with anything else, please email us at customersupport@craftinsure.com as we would like to look into this further.
Kind Regards,
The CraftInsure Team
Full list of boat types
Full list of boat types, schedule showing liability cover, quick. Best value. I tried other websites and got a worse experience.
20 sierpnia 2025
Odpowiedź od CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.