The packaging is seriously inadequate. I was excited to buy high quality brushes with a nice box to store/carry them. The box is so mangled it is ridiculous. It won’t close. It was shipped in a bubble... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I recently purchased the Helen Rae Cambell set of watercolor brushes and immediately fell in love! I have never owned brushes that held their shape so well, and give complete control of the finest det... Zobacz więcej
Reakcja na opinię
I have enjoyed Eric Yi Lin's instructional videos for some time. Recently bought his brush set and they have become my "go-to" brushes ever since, surpassing several more expensive sets. They hold a l... Zobacz więcej
Reakcja na opinię
These are the nicest brushes I’ve purchased so far. I’m pretty new at watercolor so I didn’t want to spend a lot on tools until I knew I would enjoy it so I bought very inexpensive brushes at first bu... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We are Creative, Colourful & Cruelty-Free! We are Craftamo, a passionate and creative art supplies company, who like to do things a little differently. We meticulously research, design and create our products with tremendous attention to detail, so that Craftamo artists worldwide are always hungry for more!
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83 Ducie Street, M1 2JQ, Manchester, Zjednoczone Królestwo
- support@craftamo.com
- craftamo.com
4,0
Dobra
268 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
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Absolutely perfect
Absolutely perfect. Lovely products. Bought Sarah Burns Studio collection - and I love the brushes. I am impressed with the quality, at affordable prices.
The customer service is impressive, with quick responses and very service-minded. This might very likely not be my last purchase at Craftamo.
30 kwietnia 2025
Opinia niezależna
Odpowiedź od Craftamo
Thank you so much for your amazing review! 🌟💖 We’re absolutely thrilled to hear that you’re loving the Sarah Burns Studio collection 🎨🖌️ and that the quality and affordability impressed you! 🙌😊
It means the world to us that you felt supported by our Customer Happiness Agent 💌🤝 — we're always here to help! 💬💕
We can’t wait to have you back for your next creative adventure with Craftamo! 🛍️✨💫
With gratitude,
The Craftamo Team 🎨
Unauthorized charges, Incomplete subscription, complicated communications
UPDATE: I have not been charged for another 6 month subscription which I did not authorize nor request nor can I afford at the moment. There is no place in one's account to cancel or update anything except addresses and payments. You have to contact them directly - which, to date, gets you an avalanche of back and forth emails. The website needs severe updating for easier control on the customer's end. If you like the products and wish to invest in this company, I would suggest not keeping a credit card on file after your initial purchase is complete.
Original review: I paid for a 6 month subscription box series from Sarah Burns Studio via Craftamo last August. The cost is $267.99 plus an additional $12.99 per box. Their tracking system is pretty strange as you get charged, are sent a "tracking number" that shows nothing viable you can actually track, and then, 10-14 days later, your package arrives.
For $12.99 a box, it shouldn't take that long. It is difficult to figure out where it originates from. Nonetheless, when I finally got the box, the quality of the materials was good enough, instructions clear...overall, expensive for what you get but you do pay for a guided experience to help your art skills with a favorite artist. It would be far more economical to just buy the materials on your own and use Skillshare or another venue for the learning experience but I thought this would be fun and I could also gift my artsy friend with the holidays coming up (flash forward, box never came I had planned to gift).
My issue is how Craftamo is (not)handling the paid for/missing box ($57.65) - now going on 2 months of just emailing back and forth. UPS/USPS never received it in their system as I already researched with them. The email I was sent stating it was on the way with the tracking number showed canceled. It has been 2 months and all I get are plethora of emails saying "how sorry they are I am frustrated and indeed it was not canceled, we will look into it...but remember, you DID receive Boxes 1, 2, 3, 4, and 6."
It does not take 2 months to resolve a shipping issue. Total to Craftamo: $345.93 ($57.65 per box) which isn't small change for most of us.
Glitches happen but pushing things off while making your customer feel it is their fault, is just bad business. For now, 1 star. If this gets resolved with a refund or they finally send the box, I may upgrade.
Just beware - before you spend a chunk of money on a subscription - this could happen. And it is not that such a shipping glitch could happen (it does and can be resolved in most all cases), it's that you will spend far too much time and effort to resolve it because Craftamo will not.
5 lutego 2025
Opinia niezależna
Odpowiedź od Craftamo
Dear Diana,
Thank you for taking the time to reach out and share your detailed experience with us. I want to sincerely apologize for the inconvenience you’ve faced regarding your subscription box from Sarah Burns Studio. I completely understand how frustrating dealing with such a situation can be, especially when you were looking forward to gifting that box during the holiday season.
I want to provide some clarity regarding the situation. After further investigation with our logistics partner, it was determined that your missing box was indeed lost in transit. This is certainly not the experience we aim to provide, and I regret that it has taken so long to uncover what happened. We typically pride ourselves on ensuring timely deliveries and effective communication, so it is disheartening to hear that we did not meet those expectations in your case.
The tracking system can be quite confusing at times, especially when updates aren’t properly communicated. I understand how this added to your frustration, particularly when you were met with inconclusive updates and the feeling that your concerns were not being adequately addressed. Our aim is always to enhance our customers' experience, and I’m truly sorry that we fell short.
In light of these complications, our team has already initiated a re-shipment of the missing box, and it will be sent to you shortly at no additional cost. We hope this will resolve the issue and give you the guided experience you sought when you initially subscribed. Your satisfaction is paramount to us, and we want to make sure you receive everything you need to enjoy your creative journey.
I want to personally assure you that your feedback is invaluable to us and is taken very seriously. We’re committed to learning from this experience to improve our services and avoid similar situations in the future. It’s crucial for us that every customer feels valued and respected throughout their experience with Craftamo.
I genuinely appreciate your understanding and patience as we work to resolve this matter. If you have any additional questions or concerns, please do not hesitate to reach out directly. Your feedback is vital to us, and we are here to support you.
Thank you once again for your understanding. We hope to turn this experience around for you and provide the service you rightly expect from us.
Regards,
Elisa
Customer Happiness Agent
Craftamo
Great service from Craftamo
Great service from Craftamo, and really nice Emma Lefebvre brush sets! I like doing business with a company that gets out quality products in short order, and it’s wonderful that Emma works with a reliable company like Craftamo.
19 listopada 2024
Opinia niezależna
Odpowiedź od Craftamo
Hello there,
We're so glad to hear that you're enjoying the Emma Lefebvre brush sets and that our efforts to resolve your previous issue have made a positive impact on your experience with Craftamo. Our goal is to provide high-quality products and exceptional customer service, and it's wonderful to know that we've achieved that in your case.
We're also thrilled to have artists like Emma Lefebvre on board, who share our passion for delivering exceptional art supplies and creative experiences. It's great to see how their products inspire and enable our customers to create, grow, and explore their artistic sides.
If you have any other requests, questions, or simply want to share your creative experiences with us, please don't hesitate to reach out. We're here to support you every step of the way.
Thank you once again for your kind words and for choosing Craftamo as your go-to destination for art supplies and creative experiences.
Warm regards,
Elisa
Customer Happiness Agent
Craftamo
We became acquainted with Craftamo from…
We became acquainted with Craftamo from tuning in via YouTube to Emma LeFabvre’s videos and lessons. We look forward to learning from her once we have all our supplies gathered, and your company is one of the main sources for our supplies thus far. Once we found a teacher, then next natural step was to shop with the company involved in her recommendations!
18 listopada 2024
Opinia niezależna
Odpowiedź od Craftamo
Dear Carson,
Thank you so much for sharing your experience with us! We’re thrilled to hear that you discovered Craftamo through Emma LeFabvre's videos. It's wonderful to know that you're excited to start your crafting journey, and we're honored to be one of your main sources for supplies.
We're here to ensure you have everything you need to make your experience enjoyable and fulfilling. If you have any questions while gathering your supplies or need assistance with your order, please don’t hesitate to reach out.
Happy crafting, and we look forward to supporting you on your creative journey!
Warm regards,
Elisa
Customer Happiness Agent
Craftamo
Thank you Craftamo
Thank you Craftamo, for offering high quality beautiful products. I’ve ordered multiple sets of Emma Lefebvre watercolor brushes and her signature metal pallet along with other individual brushes from Craftamo that are truly works of art themselves. When I reached out to customer service to ask a question about some difficulty in tracking one of my orders, they were quick to respond and follow up with me. I am impressed with the company, their quality products and customer service.
16 stycznia 2025
Opinia niezależna
Odpowiedź od Craftamo
Dear Sherrie,
We're so delighted to hear that you've been thoroughly impressed with our products, especially the beautiful watercolor brushes and Emma Lefebvre's signature metal palette! It's wonderful to know that our high-quality products have found a special place in your art collection.
At Craftamo, we strive to provide the best products and a world-class customer experience. It's customers like you who make it all worth it! Our team is committed to going above and beyond to ensure our customers receive the help they need, and it's heartwarming to see that our customer service team was able to meet your expectations.
Thank you for taking the time to share your positive experience with us. We're grateful for feedback like yours, which helps us grow and improve every day.
As always, we're here to support you on your creative journey. If there's anything else we can do to assist you, please don't hesitate to reach out.
Warm regards,
Elisa
Customer Happiness Agent
Craftamo
Exemplary Customer Service
Thank you, Craftamo, for your exemplary customer service. Whenever I had a problem with an order, you did not hesitate to reach out to solve it. I live all the way in Vancouver, Canada, yet you still took the time to resolve my concerns like a neighbour. I was worried my order hadn't arrived yet after several weeks. After you offered to look into it, the order arrived. Thank you again.
29 stycznia 2025
Opinia niezależna
Odpowiedź od Craftamo
Dear Amy,
Thank you so much for taking the time to share your positive experience with Craftamo! We're thrilled to hear that you found our customer service exemplary. It’s always our priority to ensure our customers feel valued and supported, no matter where they are located, including all the way in Vancouver, Canada!
We understand how concerning it can be when an order takes longer than expected, and we’re glad we could assist you in resolving your concerns. It's wonderful to know that your order arrived safely.
Your feedback truly means a lot to us, and we appreciate your kind words. If you ever have any further questions or need assistance, please don't hesitate to reach out. We’re here to help!
Thank you once again, and happy crafting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
My go-to brush set!
I have enjoyed Eric Yi Lin's instructional videos for some time. Recently bought his brush set and they have become my "go-to" brushes ever since, surpassing several more expensive sets. They hold a lot of water and maintain a sharp point. Highly recommended.
30 stycznia 2025
Opinia niezależna
Odpowiedź od Craftamo
Dear Tim,
Thank you so much for your wonderful feedback regarding Eric Yi Lin's instructional videos and brush set! We're thrilled to hear that you've enjoyed the videos and that the brushes have quickly become your "go-to" choice.
It’s fantastic to know that they have surpassed your expectations, even when compared to more expensive sets. The ability to hold water and maintain a sharp point is crucial for a great painting experience, and we're glad our brushes have delivered that for you.
Your recommendation means a lot to us, and we’re excited to share your positive experience with our community. If you have any other thoughts or suggestions, please feel free to reach out.
Happy painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Cratamo - Emma Collaboration
I have ordered many Craftamo offerings in the Emma Lafavre collection ( Brush sets, watercolor monthly subscription, & the 12Days box).
In my experience, the cost to content & quality has been wonderful! When I ordered, the shipping time is fairly reasonable…so overall my experience w/ the Craftamo-Emma collaboration has been Excellent.
I look forward to the New Emma subscription boxes when they are released! Thank you!
28 października 2024
Opinia niezależna
Odpowiedź od Craftamo
Dear Sandra,
We're absolutely delighted to hear about your exceptional experience with the Emma Lefebvre collection on Craftamo! It's wonderful to know that you've enjoyed the various offerings, including the brush sets, watercolor monthly subscription, and the 12 Days box. Your kind words about the cost to content and quality ratio mean a lot to us, and we're thrilled that you've found value in our products.
We also appreciate your feedback on our shipping times, and we're glad to hear that you've found them to be reasonable. We strive to provide the best possible service to our customers, and it's great to know that we're meeting your expectations.
Once again, thank you for your loyalty and for taking the time to share your feedback with us. We're honored to have customers like you, and we look forward to continuing to provide you with exciting and inspiring creative products.
Regards,
Elisa
Customer Happiness Agent
Craftamo
Sarah Burns subscription box from Craftamo
I recently purchased Sarah Burns subscription box from Craftamo. The whole process was smooth and easy. My boxes arrived well packaged. The contents of each box was fabulous and well worth the money.
10 grudnia 2024
Opinia niezależna
Odpowiedź od Craftamo
Dear Noreen,
Thank you for sharing your wonderful experience with the Sarah Burns subscription box from Craftamo! We're delighted to hear that you found the entire process smooth and easy, and that your boxes arrived well packaged.
It’s fantastic to know that you loved the contents and found them to be well worth the investment. We strive to provide our customers with quality items, and your feedback reaffirms our efforts.
If you have any suggestions or feedback for future boxes, we would love to hear from you! Thank you once again for your kind words, and we look forward to serving you again soon.
Regards,
Elisa
Customer Happiness Agent
Craftamo
Satisfaite mais après dédommagment ayant pris du temps
Dédommagement satisfaisant suite à mon litige.
Je modifie donc mon avis mais en laissant mon avais initial plus bas pour la chronologie et historique.
Car je suis satisfaite du dédommagement que j'ai obtenu (un bon d'achat sur une autre commande à hauteur de ce que j'avais dépensé lors de ma précédente commande qui m'avait déçue).
Mais je regrette que la proposition de dédommagement qui m'a été faite a fait suite à mon avis initial sur trustpilot, après mes nombreux mails de plainte restés sans réponse.
Pas du tout satisfaite, litige toujours non résolu !
1/ Frais de port élevés, 2/ délais de livraison longs, et surtout 3/ commande de 2 boites set de pinceaux commandées, 1 boite reçue abimée, 2 pinceaux dans l'autre boite défectueux (bague mal certie sur le manche bois avec alors un large écart entre la bague et le manche bois, et l'autre pinceau des poils abimés).
Après mon 1er mail envoyé avec photo pour faire part de cela (début décembre 2024), renvoi de 2 autres pinceaux de remplacement autres que ceux abimés + avec énormément de retard (reception fin décembre) et sans que je sois tenue informée.
J'ai aussitot renvoyé un mail pour leur dire que ce n'était pas les bons pinceaux. Un seul mail reçu après des relances de ma part pour me dire de patienter... On ne répond jamais également à ma plainte de la boite reçue abimée, malgré ma question répétée à chacun de mes mails.
Résultat : nous sommes le 22 janvier 2025, je n'ai aucune réponse à mes mails de relance, aucune information de leur part, et toujours en attente du remplacement de pinceaux !
Je suis extrêmement mécontente et c'est une très mauvaise expérience !
Ajout au 29/01/25 après réponse de craftamo : Non ce n'est pas vrai mon litige n'est toujours pas réglé ! Pinceaux de remplacement toujours en attente ! Aucune notification d'envoi reçue ! Pas de dédommagement pour la boite reçue abimée...
Des mails envoyés restés sans réponse...
J'attends toujours le service de qualité que craftamo promets.
11 listopada 2024
Opinia niezależna
Odpowiedź od Craftamo
Dear Olivia,
Thank you for taking the time to share your feedback. We deeply regret that your experience has fallen short of expectations, and we sincerely apologize for any frustration caused by this situation.
While we understand your concerns regarding shipping costs and delivery times, these are factors largely influenced by global logistics challenges and beyond our immediate control. However, we continually work to minimize these impacts and offer the best service possible.
Regarding the issues with your order, we acknowledge that a damaged box and defective brushes were unacceptable. Our team took immediate action upon receiving your initial email in December 2024. Replacement brushes were sent to resolve the matter, though we understand they did not fully meet your expectations. We apologize for the oversight in communication and for the delay caused by the holiday period, which impacted the speed of the replacement process.
We want to assure you that we take your concerns very seriously. Our team is reviewing all correspondence and details of your case to ensure no further delays occur. We are committed to resolving this matter to your satisfaction. Please rest assured that we have already replaced the specific items in question, and have followed up by email about this.
Your experience is not reflective of our usual standards, and we value your patience and understanding as we work to resolve this matter. If you have any further questions, feel free to reach out directly.
Thank you for your continued trust, and we are determined to make this right.
Regards,
Elisa
Customer Happiness Agent
Craftamo
Great quality brushes!
I ordered the Emma Lafavre 12 Days of Christmas and enjoyed it sooo much. The brushes, in particular, are fabulous. I will be ordering a set very soon! The entire box was absolutely beautiful and every item was great quality.
1 grudnia 2024
Opinia niezależna
Odpowiedź od Craftamo
Hello Debra,
Thank you so much for sharing your wonderful feedback! We’re absolutely delighted to hear that you enjoyed the Emma Lafavre 12 Days of Christmas set. It’s great to know that the brushes, in particular, stood out to you—they truly are a customer favorite! We’re so happy you found the entire box to be beautiful and filled with high-quality items. We take great pride in curating collections that offer both style and function, so it’s fantastic to hear that you were pleased with everything.
Your support means so much to us, and we’re thrilled that you plan to order a brush set soon! Rest assured, we’re here to make your shopping experience as smooth and enjoyable as possible. If you ever have any questions or need help with your next order, please don’t hesitate to reach out. We’re more than happy to assist.
Thank you again for being a valued Craftamo customer. We look forward to welcoming you back soon!
Regards,
Elisa
Customer Happiness Agent
Craftamo
These brushes are the best
These brushes are the best! They hold a great point, bounce back and are superior to any others I have used. They hold water well. They are easy to load with pigment. Once cleaned dry in the point as if new.
8 stycznia 2025
Opinia niezależna
Odpowiedź od Craftamo
Dear Gwen,
Thank you so much for your wonderful feedback! We're thrilled to hear that you’re enjoying the brushes. It’s fantastic to know they’re holding a great point, bouncing back beautifully, and outperforming other brushes you’ve tried. We're also glad to hear they hold water well and are easy to load with pigment. We agree—the way they dry back to their original point after cleaning is a real plus! We truly appreciate you sharing your experience with us. If you have any further questions or need assistance, please don’t hesitate to reach out!
Regards,
Elisa
Customer Happiness Agent
Craftamo
I recently purchased an Emma Lefebvre…
I recently purchased an Emma Lefebvre Advent Box from Craftamo. I really enjoyed the surprise of finding out what goodie I would get each day. The contents were great and I will use everything. I look forward to the 2025 box!
1 grudnia 2024
Opinia niezależna
Odpowiedź od Craftamo
Dear Linda,
Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed the Emma Lefebvre Advent Box and the excitement of discovering a new surprise each day. We're glad to know that you found the contents useful and that you're looking forward to next year’s box!
We truly appreciate your support and can't wait to bring even more joy and inspiration in the 2025 edition. If you need anything in the meantime, don’t hesitate to reach out.
Best regards,
Elisa
Customer Happiness Agent
Craftamo
Great experience with this company
I have ordered several things from Craftamo, from outstanding brushes to an exciting month to month painting subscription. My latest purchase was the Advent Calendar from Emma Levbre. It came exceptionally well packaged and beautifully done. I thoroughly enjoyed opening every days box and painting the tutorials. Craftamo has become my go to for creative fun on my watercolor journey.
7 grudnia 2024
Opinia niezależna
Odpowiedź od Craftamo
Dear Pam,
Thank you for your wonderful review and for being such a valued customer! We're delighted to hear that you’ve enjoyed your experience with Craftamo, from our brushes to the month-to-month painting subscription. It’s fantastic to know that the Advent Calendar from Emma Levbre exceeded your expectations with its exceptional packaging and thoughtful design. We’re so happy to hear you enjoyed the daily surprises and painting tutorials.
Your feedback means the world to us, and we’re honored to be part of your creative journey. If you ever need anything else or have any questions, we’re here to help!
Best regards,
Elisa
Customer Happiness Agent
Craftamo
watercolor painting for a 2nd time
I started watercolor painting for a 2nd time after my husband died 4.5 years ago. 1st experience was in college and I liked very much. I feel like a self taught watercolor painter this 2nd time around. Learning from videos is great but to have the experience of using the artist exact brushes for the WC journey is even better. I chose today’s date because my experiences with WC’s has not stopped, it’s a continuing, learning journey.
7 stycznia 2025
Opinia niezależna
Odpowiedź od Craftamo
Hi Diane,
Thank you for sharing such a personal and heartfelt review. We're honored that our brushes have become a part of your watercolor journey. It's inspiring to hear that you're continuing to explore and grow as an artist, especially after such a profound life change. Your passion for learning and creating is truly commendable, and we're grateful that our products can play a role in that process.
Watercolor painting is a beautiful, ever-evolving journey, and we're thrilled that you're embracing it with such dedication. If there’s anything we can do to support your continued creative growth, please don’t hesitate to reach out.
Wishing you all the best in your watercolor endeavors.
Warm regards,
Elisa
Customer Happiness Agent
Craftamo
I loved the 12 Days of Christmas Box
I loved the 12 Days of Christmas Box! Great quality and fun items! This was the second art advent calendar (the other one was from a different company) I’ve bought and it’s by far, the best one! I love how every item fit together as a “theme”. The item at the end was perfect to keep it all together. The packaging was beautiful and the tutorials were a special touch. It was a bit pricey, but I think it was worth it. It was so fun and I’m sad it’s over:)
30 listopada 2024
Opinia niezależna
Odpowiedź od Craftamo
Hello Dana,
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that you loved the 12 Days of Christmas Box and found it to be the best art advent calendar you've experienced. We’re especially pleased that you appreciated the cohesive theme, the beautiful packaging, and the tutorials — we strive to create a memorable and enjoyable experience for our customers.
We understand it was a bit of an investment, but we’re glad to hear you feel it was worth it! It’s wonderful that you enjoyed every part of the journey, and we’re so grateful for your support.
If you have any further feedback or need assistance in the future, please don’t hesitate to reach out. We're looking forward to bringing more fun experiences your way!
Best regards,
Elisa
Customer Happiness Agent
Craftamo
Would not recommend
UPDATE. Craftamo denied my review on their website so BEWARE all the reviews will be positive as they deny truthful reviews. They also tried to have this review taken down but were unsuccessful.
UPDATE-if there was to be a delay due to the postal strike it should have stated so on your website. I understand the strike caused many delays BUT I should have been made aware of this when ordering as the item was for a gift that has still not arrived. Had I known about the delay I would not have ordered. Craftamo still refuses to cover the cost for me to ship the late Christmas themed product back to them from Canada to the UK. As for the cancellation request being denied, I ordered December 1, the item shipped December 31, there was more than enough time for you to cancel the order as requested on December 9 and at least 5 times after that date.
As you can see by the other 1 star reviews, Craftamo has nothing but excuses and does not work with the customer to find a solution suitable for both parties.
Would not recommend. Terrible customer service and unwilling to work with the customer.
Update- ordered December 1 and realized it would not arrive in time for gifting. Asked several times to cancel the order and got little to no response. They shipped the Christmas themed product on December 31, 30 days after ordering. I will now be expected to pay for return shipping from Canada to the UK in order to get a refund. Very disappointing business practices.
28 grudnia 2024
Opinia niezależna
Odpowiedź od Craftamo
Hello Lainie,
Thank you for sharing your feedback, and I genuinely apologize for the frustration you've experienced. I completely understand your disappointment, especially considering the timing of your order and the holiday season. I want to assure you that we take your concerns seriously, and we deeply regret that this situation has not met your expectations.
The shipping delay you mentioned was unfortunately caused by the Canada Shipping strike, which has impacted many parcels, not just ours. While we always strive to deliver products on time, this strike has been an unforeseen issue that has affected transit times for a large number of shipments heading to Canada, including yours. Please know that this situation was completely beyond our control, and we understand how disruptive this can be, particularly when you were expecting your order for gifting purposes.
In regards to your request for cancellation, I understand the frustration you've expressed. As explained by our Customer Happiness agent, Mau, once an order has been shipped, we are unable to cancel it as it is already in transit. This is our standard procedure to ensure we are consistent with our processes for all customers. However, we recognize that the timing of this shipment, especially considering the Christmas season, has made this situation more difficult for you.
We do our best to provide excellent customer service and ensure that every experience is a positive one, and we truly regret that we’ve fallen short of your expectations in this instance.
Once again, I apologize for the inconvenience, and I truly appreciate your understanding and patience. We value your feedback.
Regards,
Elisa
Customer Happiness Agent
Craftamo
Beautiful,well made brushes that seem…made for the hand12
Beautiful,well made brushes that seem to glide over the painting. They feel good in the hand and hold lots of pigment/water. You won`t be disappointed.
2 stycznia 2025
Opinia niezależna
Odpowiedź od Craftamo
Dear Francis,
Thank you for taking the time to share your feedback. We are delighted to hear that you are pleased with the quality of our brushes. It’s wonderful to know that they provide a smooth painting experience, feel comfortable in your hand, and effectively hold both pigment and water.
Your satisfaction is our top priority, and we truly appreciate your support. Should you need any further assistance, please don’t hesitate to contact us.
Best regards,
Elisa
Customer Happiness Agent
Crfatamo
Beware Craftamo subscription services!
I chose a 6 month subscription of Sarah Burns paint boxes from Craftamo. The product was lovely - but expensive. Note: you actually choose either "6 month plan" or "12 month plan". Then after 6 months my credit card was charged for another 6 months. In contacting Craftamo, the company stated subscriptions automatically renew. Which means, choosing "6 month plan" on the ordering page, is actually 12 months whether you want the product or not for that long. The website is totally misleading; you have to drill down to find this out. In contacting them the day the charge appeared on my card, they refused to credit me because I did not cancel "in time". Not only was I unaware of this automatic renewal (this factoid could have easily been placed on the main ordering page), no courtesy cancellation reminder was sent to warn you (think: Netflix, PBS, etc. who give you a 30 day reminder). Please beware of this misleading offer!
4 grudnia 2024
Opinia niezależna
Odpowiedź od Craftamo
Dear Deborah,
Thank you for sharing your feedback.
We're glad to hear that you loved the Sarah Burns Studio Gouache Subscription so far! We truly value all our customers and work hard to provide high-quality, curated art supplies with talented artists like Sarah.
We do apologise for any confusion regarding our subscription payment plans. To clarify, Sarah's subscription is designed as 12 months of Gouache Art Classes, with three payment plans, bill monthly, bill every 6-months (saving 15%) and a pre-paid 12-month plan (saving you a huge 25%). The monthly and 6-month plans do auto-renew at the end of each period.
This is explained in our subscription terms and conditions, and the agreement to this is placed in several places on our site, including below the "Add to Cart" and "Buy Now" button, and in both places we link you to our terms, these placements are required by law, so it's very strict that we include these.
We apologise if this was not clear at first glance. We always strive to ensure transparency, and feedback like yours helps us improve the way we present information to our customers.
To clarify, we do send reminder emails like all the popular subscription services you mentioned, ahead of the renewal date to make sure customers are aware, and you are entitled to reach out before billing to cancel.
We have reached out to you via email to offer you some solutions that you may be happy with - after all, this is a wonderful product, which a lot of value.
We sincerely apologise for any frustration you experienced, and we hope you will consider trying our wonderful subscriptions again in the future. We’re always here to assist and clarify any questions you may have.
Thank you for your feedback and for being a part of the Craftamo community!
Sincerely,
Elisa
Customer Happiness Agent
Craftamo
J ai récemment commandé la boîte de…
J ai récemment commandé la boîte de pinceaux aquarelle de mon enseignante Debbie et tout a été irréprochable
La commande le délai la livraison et la qualité du produit
Je recommande vivement Craftamo
Anne Marie Engeldinger
4 grudnia 2024
Opinia niezależna
Odpowiedź od Craftamo
Bonjour,
Merci beaucoup pour votre retour positif ! Nous sommes ravis que vous ayez eu une expérience agréable avec votre commande de la boîte de pinceaux aquarelle et que tout ait été à la hauteur de vos attentes, du délai de livraison à la qualité du produit. Votre recommandation signifie beaucoup pour nous et nous sommes heureux que Craftamo ait pu répondre à vos besoins.
N'hésitez pas à revenir vers nous pour vos futurs achats !
Bien cordialement,
Elisa
Agent de Satisfaction Client
Craftamo
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