Craftamo Recenzje 268

Odpowiedź od Craftamo

24 gru 2025

Hi Natalia,

Thank you for taking the time to leave a review — I’m genuinely sorry to hear how frustrated you’re feeling, and I’d like to clarify a few important points so this can be resolved properly.

Firstly, regarding the brush roll: this item is scheduled to be included in Box 3, not Box 2. It was never intended to be packed with Box 2, so nothing is missing from the box you’ve just received.

In relation to Box 1, a replacement box is in progress, and when you contacted us about the delay, we proactively offered a $20 USD store credit as a goodwill gesture.

Regarding the August brush order, this was also shipped, and when delivery issues were reported, a $8 USD credit note was issued immediately to compensate for the inconvenience.

We have checked our records and can confirm that all credits are active and available for use. If there was any issue applying them at checkout, our support team is always happy to assist — please contact us for assistance.

We absolutely understand how multiple deliveries and timelines can feel overwhelming, especially with a subscription, but we want to reassure you that your orders have been fulfilled correctly, but delays may have occurred due to the busy Christmas season.

Please reach out to our customer support team directly so we can ensure everything is applied correctly and put this right for you — we’re always here to help and want you to enjoy your Craftamo experience.

Kind regards,
Mau

Customer Happiness Agent
Craftamo

Odpowiedź od Craftamo

Zaktualizowano 26 gru 2025

Hello Maria,

Thank you for reaching out and for sharing your experience with us. I’m truly sorry to hear about the delay and the frustration it has caused — especially after waiting since August and not receiving clear updates. I completely understand how disappointing this must feel, and I want to assure you that we take your concerns very seriously.

I’ve checked into your order, and I can confirm that we’re investigating the shipment issue with our fulfillment partners to understand why the box hasn’t arrived as scheduled, and we’ll be shipping a replacment if it doesn’t arrive as scheduled. I’ll personally follow up to make sure you receive a clear update and resolution.

We never want our customers to feel ignored or misled, and I apologize for the lack of communication you’ve experienced. Your trust matters to us, and I’ll do everything I can to make this right.

Regards,
Darlene

Customer Happiness Agent
Craftamo

Odpowiedź od Craftamo

Zaktualizowano 26 gru 2025

Hi Alla,

Thank you so much for reaching out, and I’m really sorry for the delayed response. 💛 We completely understand how disappointing this must be, and we truly appreciate your patience.

To apologise for this, we have sent you a brand-new set instead of just a single brush to ensure you have the full experience 🖌️✨

Thank you again for your understanding, and we’re so sorry for the inconvenience. We can’t wait for you to enjoy your new brush set! 🌸

Best regards,
Mau

Customer Happiness Agent
Craftamo

Odpowiedź od Craftamo

Zaktualizowano 2 sty 2026

Hi Louise,

Thank you so much for your kind words! 💛 We’re thrilled to hear that you loved the paint and that our delivery and customer service met your expectations ✨

It means a lot to us to know our efforts are appreciated, and we can’t wait to help you with your next purchase 🖌️💖

Thank you again for sharing your experience and for being part of the Craftamo community! 💕

Warm regards,
Mau

Customer Happiness Agent
Craftamo

Odpowiedź od Craftamo

Zaktualizowano 2 sty 2026

Hi Jeanette,

Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your 12 Days of Christmas box with Emma Lefebvre and that the watercolor brushes are working so well for you. Your kind words about the quality mean a lot to us. We can’t wait to welcome you back to Craftamo for more creative adventures! 🎨✨

Best regards,
Mau

Customer Happiness Agent
Craftamo

Odpowiedź od Craftamo

Zaktualizowano 2 sty 2026

Hi Jill,

Thank you so much for your beautiful message — it truly made our day! 💛✨
We’re absolutely thrilled to hear that you’re loving the Emma Lefebvre x Craftamo Signature Brush Set. They really are something special, and it means so much to us that they’re bringing you joy in your creative journey 🎨💕

It also makes us so happy to know that your experience with our customer service and restock notifications was smooth and positive. We always want you to feel supported every step of the way, and your kind words mean the world to our team 🥰

Australia is quite a distance, so we’re extra glad the brushes reached you quickly and safely! 🇦🇺✈️💛

Thank you again for taking the time to share such lovely feedback. We appreciate you more than you know — and we can’t wait to see what you create next! 🌟🎨

Warmest regards,
Mau 💛

Customer Happiness Agent
Craftamo

Odpowiedź od Craftamo

Zaktualizowano 2 sty 2026

Hi Rohvannyn,

Wow, thank you so much for your incredible review! We’re absolutely thrilled to hear how much you’ve enjoyed your Craftamo experience, from the brushes and paper to the lessons and subscription boxes. 🎨✨

It truly means the world to us to know that our products and courses have inspired your creative journey. We’re so excited that you’ll be joining another monthly lesson series, and we can’t wait to see what you create next! 🖌️💫

Thank you for being such a valued part of our Craftamo family. 💛

Regards,
Mau

Customer Happiness Agent
Craftamo

Odpowiedź od Craftamo

Zaktualizowano 2 sty 2026

Hi Louise,

hank you so much for your wonderful review! We’re so happy to hear that you’ve had such a smooth experience ordering from Craftamo and that you’re loving the quality of our products. 🌟

It’s amazing to know that the Emma Lefebvre brushes have become part of your daily creative routine and that you’re enjoying our paper too. Hearing this truly makes our day! 🎨✨

We’re so grateful to have you as part of the Craftamo family and can’t wait to keep inspiring your artistic journey. 💛

Warm regards,
Mau

Customer Happiness Agent
Craftamo

Odpowiedź od Craftamo

Zaktualizowano 2 sty 2026

Hi Margarita,

Thank you so much for your kind words 💌 We’re thrilled to hear you’re enjoying your Lefebvre brushes 🎨🖌️. It makes us so happy to know they’re helping you create beautiful florals and bringing joy to your painting sessions 🌺✨.

Your feedback truly means the world to us, and we can’t wait to see what you create next 💕.

Regards,
Mau

Customer Happiness Agent
Craftamo

Odpowiedź od Craftamo

Zaktualizowano 2 sty 2026

Hi Esther,

First of all, thank you for taking the time to share your feedback with us 🙏 We’re so glad to hear you’re enjoying Sarah Burns’ kit. She truly is an amazing artist, and we’re proud to collaborate with her.

That said, we’re deeply sorry for the frustration and confusion caused by your subscription payments. We want to assure you that we would never intentionally take additional funds without consent, and we completely understand how upsetting this must have felt.

To clarify, the duplicate charge was the result of a billing error on our system, not an intentional action. As soon as this was brought to our attention, we issued a refund to correct the mistake. We truly regret that the refund process also caused further confusion around the applied discount. This was not our intention, and we apologize sincerely for the way it came across.

We will also be refunding the remaining amount to ensure your subscription pricing is corrected in full ✅. Our team is actively reviewing our billing process to make sure this does not happen again.

We would love the opportunity to restore your trust. If you could reach out to us directly at support@craftamo.com, we will make sure to personally review your account and confirm everything is set right.

Thank you again for your honest feedback. It helps us do better. And most importantly, we hope you continue to find joy and inspiration in your art journey with Sarah’s wonderful lessons 🎨✨

Warm regards,
Mau

Customer Happiness Agent
Craftamo

Odpowiedź od Craftamo

Zaktualizowano 2 sty 2026

Hi Lucy,

Thank you so much for taking the time to share your honest feedback. We’re truly glad to hear that you enjoy the products themselves and Sarah Burns’ tutorials. It really means a lot to us to know that part of the experience has brought you value.

At the same time, we’re genuinely sorry to hear about the challenges you’ve faced with shipping, receiving duplicate items, and your experience with our customer service. We understand how disappointing and frustrating this can be, especially with the cost of international shipping and the limited courier options currently available to us. We know this isn’t the experience you hoped for when you joined the subscription.

Regarding the missing boxes, I’ve just sent you an email to help resolve this as quickly as possible. Our goal is to make sure you receive everything you’re owed and to turn this part of the experience around for you.

Your feedback helps us see clearly where we need to do better, and we truly appreciate you taking the time to share it. Please know that we’re actively working on improving our shipping process, reviewing how we handle duplicate items, and strengthening our customer service so we can offer a smoother and more reliable experience going forward.

If there’s anything else you’d like to discuss or if we can help in any other way, please don’t hesitate to reach out. We’re always here and happy to help.

Thank you again, Lucy, for being open with us and for giving us the opportunity to make this right.

Warm regards,
Mau

Customer Happiness Agent
Craftamo

Odpowiedź od Craftamo

Zaktualizowano 2 sty 2026

Hi Doro,

Wow, thank you so much for your kind words and for sharing your experience with us! 😊🎨

We’re absolutely thrilled to hear how much you love the Sarah Burns Box, especially the brushes, the brilliant colors, and the strong paper. It means the world to us that you find value and inspiration in Sarah’s lessons, even as an advanced painter.

You’re right, sometimes little hiccups happen with shipping, and we truly appreciate your understanding and patience. It’s so encouraging to hear that you feel supported by our team whenever things don’t go perfectly. That’s exactly what we aim for. 💛

Your five-star feedback puts a huge smile on our faces and we can’t thank you enough for being part of the Craftamo family!

Wishing you many more creative and colorful painting sessions ahead! 🌿✨

Warmest regards,
Mau

Customer Happiness Agent
Craftamo

Odpowiedź od Craftamo

Zaktualizowano 2 sty 2026

Thank you so much for this wonderful review! 🌸

I’m thrilled to hear that you’re enjoying the Bloom Wedge Brushes and that they’ve made your painting experience even more fun and versatile, especially while following Jen’s tutorials on Instagram. It truly means a lot to know they’re helping you explore your creativity with florals and botanicals.

I also really appreciate your kind words — it was my pleasure to help sort out your account issue.

Thank you again for choosing Craftamo and for your trust in us. It’s truly a pleasure having you as part of our creative community.

Happy painting! 🎨✨
Mau

Customer Happiness Agent
Craftamo

Odpowiedź od Craftamo

Zaktualizowano 2 sty 2026

Hi Micheal,

Thank you so much for your amazing 5-star review!

We’re thrilled to hear that you discovered us through Facebook and that our brushes have become your new go-to tools. It’s truly the best compliment to know that you've replaced your old brushes with Craftamo—we’re honored to be part of your creative journey.

If you ever need anything or have any questions, we’re always here to help.

Regards,
Mau

Customer Happiness Agent
Craftamo

Odpowiedź od Craftamo

Zaktualizowano 2 sty 2026

Hi Katherine,

Thank you for taking the time to share your feedback. We’re sincerely sorry to hear that your experience did not meet your expectations.

At Craftamo, we pride ourselves on delivering both high-quality products and exceptional customer service. Our team responds to all customer inquiries within 24 hours, and we kindly ask you to check your spam or junk folder in case our responses were filtered there inadvertently.

Regarding the concerns mentioned, we’ve reviewed our records and are currently unable to locate your account based on the information provided in this review. To assist you further and address your concerns directly, we kindly ask that you reach out to us at support@craftamo.com with your order details.

We take all feedback seriously and remain fully committed to doing everything we can to provide a positive experience for every customer. We would greatly appreciate the opportunity to resolve this matter for you.

Best regards,
Mau

Customer Happiness Agent
Craftamo

Odpowiedź od Craftamo

Zaktualizowano 2 sty 2026

Thank you for taking the time to share your experience. We truly appreciate your feedback and are very sorry to hear about the issues you encountered.

We're glad to hear you’re happy with the quality of the brushes, but we sincerely apologize for the frustration caused by the delayed delivery and lack of proper tracking updates. That’s not the experience we aim to provide.

We’re also extremely sorry that your messages went unanswered. That’s not acceptable, and we are actively reviewing what went wrong in our response process. Your concerns are valid, and we are addressing this with our customer support team to ensure it doesn’t happen again.

We’d love the chance to make this right. If you're open to it, please email us again at support@craftamo.com with “ATTN: Mau” in the subject line, and I’ll personally follow up with you.

Thank you again for your honest review. It helps us improve.

Warm regards,
Mau

Customer Happiness Agent
Craftamo

Odpowiedź od Craftamo

23 maj 2025

Hi Terrie,

Thank you so much for your lovely message. We’re absolutely thrilled to hear that you had such a seamless experience placing your order and that you’re enjoying the Liesel x Craftamo brushes!

It means the world to us to know that the quality, performance, and design of the brushes have made such a positive impression. Liesel poured her heart into creating a set that artists would truly love, and your feedback is the perfect reflection of that vision.

We’re also glad you appreciated the packaging and follow-up service. Every detail matters to us, and knowing it all came together to create a great experience for you makes it all worth it.

Thank you again for being part of the Craftamo community. If there’s anything we can ever assist you with, please don’t hesitate to reach out.

With gratitude,
Mau

Odpowiedź od Craftamo

23 maj 2025

Hi Kayla,

Wow, thank you for such a thoughtful and beautifully written message! Reading your kind words genuinely made our day here at Craftamo. 💫

We’re so happy to hear that you appreciate our mission, the quality of our cruelty free products, and the unique collaborations with artists you know and love. We pour a lot of care into everything we do, from product testing to packaging, so hearing that it’s making a difference for you means the world.

And your note about staying on budget while still finding tools you love? That’s exactly the kind of experience we hope to create. Art should be accessible, and we’re proud to help make that possible without compromising on quality.

Most of all, your words about our customer service truly warmed our hearts. We’re here for you, and it means everything to know that you feel heard, valued, and supported.

Thanks again for being part of the Craftamo family. We’re so grateful to have you with us on this creative journey. 💛

With all our appreciation,
Mau

Odpowiedź od Craftamo

Zaktualizowano 24 cze 2025

Hi Crystal,

Thank you for your absolutely lovely message! We're so thrilled to hear how much you love your Craftamo brushes — it truly means the world to us. 🎨💛

It brings us so much joy to know our brushes are not only beautiful but a joy for you to create with. And your kind words about what we stand for, wow, that really touched our hearts. Supporting and inspiring artists like you is exactly why we do what we do.

We’re incredibly grateful to have you as part of the Craftamo community, and with amazing customers like you, we definitely plan to be around for a very long time! 😊

If you ever need anything or just want to share what you’re creating, we’d love to hear from you.

Regards,
Mau

Customer Happiness Agent
Craftamo

Odpowiedź od Craftamo

23 maj 2025

Hi Kathy,

Wow, thank you so much for your kind and thoughtful message! We're incredibly grateful for your support and so happy to hear how much you're enjoying the Sarah Burns Studio travel brush set. Sarah is one of our favorites too, so it’s always extra special to hear when her work and tools connect so well with fellow artists.

It means the world to us that you appreciated the waitlist process, quick turnaround, and follow-up communication. We truly do our best to stay on top of demand while keeping the experience smooth and personal, so your words really affirm that we’re on the right track.

Thank you again for being part of the Craftamo community. If there's ever anything you need or if we can assist with your next creative adventure, just let us know — we’re always here for you!

With heartfelt thanks,
Mau

Craftamo Team 🎨✨