Banner for CPAP Victoria - Berwick

CPAP Victoria - Berwick Recenzje 14

Wynik TrustScore: 4 na 5

4,2

1/30 Clyde Road, 3806 Berwick, VIC, AU


Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Ruby from the Berwick location was extremely helpful in providing detailed information to ensure that the correct items were being provided the first time. Ruby also understood how important our need... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My mask was ready to be picked by wife as I'm in hospital, I had paid for debit card online to be picked up at Berwick branch

Reakcja na opinię

Oceniono na 5 z 5

Good quick service and being able to get product that is no longer available from Cpac AUSTRALIA.

Reakcja na opinię

Oceniono na 5 z 5

Quick and easy to use on line service for purchasing masks. As described.

Reakcja na opinię


Informacje dotyczące firmy

  1. Dostawca sprzętu medycznego
  2. Lokalny ośrodek zdrowia
  3. Sprzęt medyczny
  4. Poradnia zaburzeń snu

Napisane przez firmę

CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.


Dane kontaktowe

Sleep Apnoea Diagnosis: What's Next?

Start Your CPAP Trial With Us

4,2

Dobra

Wynik TrustScore: 4 na 5

14 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Getting it right the first time…

Ruby from the Berwick location was extremely helpful in providing detailed information to ensure that the correct items were being provided the first time. Ruby also understood how important our need was to receive the cpap device and mask in a timely manner as we were about to travel interstate and required delivery prior to leaving our rural town. Excellent service and the right equipment delivered on time made for a stress-less time away. Thanks again Ruby.

25 maja 2026
Logo CPAP Victoria - Berwick

Odpowiedź od CPAP Victoria - Berwick

Hello,

Thank you so much for your kind review and for taking the time to share your experience.
We’re delighted to hear that Ruby was able to provide the information and support you needed to ensure you received the correct equipment the first time. We understand how important it was to have everything delivered before your interstate travel, especially when living in a rural area, so we’re thrilled that we could help make the process smooth and stress-free.
Your kind words will mean a great deal to Ruby and the team. We truly appreciate your trust in us and are so pleased that your CPAP device and mask arrived on time and met your needs.
Thank you again for your support, and we wish you many restful nights ahead and safe travels.

Warm regards,
The CPAP Victoria Team

Oceniono na 3 z 5

Got F20 initially and worked for some…

Got F20 initially and worked for some time and started giving me issues ( air leaks )

Spent and got a Memory Form replacement and ended up the same issue.

28 kwietnia 2026
Logo CPAP Victoria - Berwick

Odpowiedź od CPAP Victoria - Berwick

Hi there,

We’re very sorry to hear you’ve continued to experience leak issues, even after trying the Memory Foam cushion. We understand how frustrating this can be, especially when you’re trying to get comfortable and receive effective therapy.
Mask leaks can sometimes be caused by factors such as cushion size, mask fit, sleeping position, or headgear tension, and unfortunately even a different cushion type may not fully resolve it if the overall fit isn’t quite right.

We’d really like the opportunity to help troubleshoot this with you and find a better solution. Please feel welcome to contact our team or visit us in-store so we can assess the fit and discuss alternative mask options that may be more suitable for you.

Thank you for your feedback and for giving us the chance to improve your experience.
Best regards,
The CPAP Victoria Team

Oceniono na 5 z 5

Great staff

Great staff, super helpful and understanding of my needs

19 marca 2026
Logo CPAP Victoria - Berwick

Odpowiedź od CPAP Victoria - Berwick

Hello,

Thank you so much for your wonderful 5-star review! 🌟

We’re so glad to hear that our staff were helpful and understanding of your needs, making sure our customers feel supported is always our top priority. 😊

Best regards,
The CPAP Victoria Team

We truly appreciate your kind words and support, and we look forward to assisting you again whenever you need us!

Oceniono na 5 z 5

Fantastic service

My mask was ready to be picked by wife as I'm in hospital, I had paid for debit card online to be picked up at Berwick branch

3 marca 2026
Logo CPAP Victoria - Berwick

Odpowiedź od CPAP Victoria - Berwick

Hi there,

Thank you so much for your wonderful 5-star review! 🌟

We’re so glad to hear that your mask was ready and waiting for pick-up at our Berwick branch, we’re always happy to help make things easier, especially while you’re in hospital. 😊

We truly appreciate your support and kind feedback, and we wish you a smooth and speedy recovery!

Best regards,
The CPAP Victoria Team

Oceniono na 5 z 5

Excellent service

Excellent service

12 stycznia 2026
Logo CPAP Victoria - Berwick

Odpowiedź od CPAP Victoria - Berwick

Hi there,

Thank you so much for your wonderful 5-star review! 🌟

We’re thrilled to hear you had an excellent experience at our Berwick clinic. Your kind words mean a lot to us, and we truly appreciate your support! 😊

Kind regards,
The CPAP Victoria Team

Oceniono na 5 z 5
Logo CPAP Victoria - Berwick

Odpowiedź od CPAP Victoria - Berwick

Hi,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you received great service and found our Berwick clinic staff caring and supportive.

We truly appreciate you taking the time to share your experience with us.

Warm regards,
The CPAP Victoria Team

Oceniono na 5 z 5

No comment

review comment corrected to NIL

29 lipca 2025
Logo CPAP Victoria - Berwick

Odpowiedź od CPAP Victoria - Berwick

Hi there,

Thank you so much for your kind feedback! We’re delighted to hear that our Berwick clinic met your expectations and provided the service you anticipated.

We truly appreciate you taking the time to share your experience with us.

Warm regards,
The CPAP Victoria Team

Oceniono na 5 z 5

Good Service for Click & Collect …

My click and collect order was ready to pick up without any delay.

16 lipca 2025
Logo CPAP Victoria - Berwick

Odpowiedź od CPAP Victoria - Berwick

Hello,

Thank you so much for your kind feedback! We’re so pleased to hear your click and collect order at our Berwick clinic was ready for you without any delay.

We truly appreciate you taking the time to share your experience with us.

Warm regards,
The CPAP Victoria Team

Oceniono na 5 z 5

Good discount pricing and prompt…

Good discount pricing and prompt delivery

19 czerwca 2025
Logo CPAP Victoria - Berwick

Odpowiedź od CPAP Victoria - Berwick

Hi there,

Thank you so much for your kind feedback! We’re glad to hear you appreciated our discount pricing and prompt delivery.

If there’s anything else we can assist you with, please don’t hesitate to get in touch, we’re always happy to help!

Warm regards,
Ruby

Oceniono na 5 z 5

Good quick service

Good quick service and being able to get product that is no longer available from Cpac AUSTRALIA.

7 kwietnia 2025
Logo CPAP Victoria - Berwick

Odpowiedź od CPAP Victoria - Berwick

Hello,

Thank you so much for your lovely review! We're so pleased to hear you were happy with the quick service and that we could help you find a product no longer available through CPAP Australia.

Your kind words truly mean a lot to us, and we're always here if you need any further support.

Warm regards,
Ruby

Oceniono na 5 z 5

On line Odering

Prompt service when ordering online

6 marca 2025
Logo CPAP Victoria - Berwick

Odpowiedź od CPAP Victoria - Berwick

Hi,

Thank you for your wonderful review! We're so pleased to hear that you had a prompt service experience when ordering online.

We truly appreciate your feedback, and if there's anything else we can assist with, we're always here to help!

Kind regards,
Ruby

Oceniono na 2 z 5

Online Orders - Needs Attention

An order was placed online and after a week of no updates, a call was made to follow up on the order, which only then I received a text message to say the order was ready for collection. My wife called the store to confirm the status, prior to leaving home to pick up the item when she was told that no one had called and confirmed that it was ready. The communication needs to improve and regular updates provided. The service was well below what I expected.

4 marca 2025
Logo CPAP Victoria - Berwick

Odpowiedź od CPAP Victoria - Berwick

Hello,

Thank you for sharing your experience with us. I’m truly sorry to hear about the confusion and lack of communication regarding your order. I completely understand how frustrating this must have been for both you and your wife.

We aim to provide a smooth and seamless experience for our customers, and it's clear that we fell short this time. Your feedback is invaluable, and we will be reviewing our processes to improve communication and ensure this doesn’t happen again in the future.

I would love the opportunity to make this right. If there’s anything we can do to assist you further, please don’t hesitate to reach out.

Kind regards,
Ruby

Oceniono na 5 z 5

Easy to order online

Easy to order online, great communication and quick pickup

10 stycznia 2025
Logo CPAP Victoria - Berwick

Odpowiedź od CPAP Victoria - Berwick

Hi,

Thank you so much for your fantastic five-star review! We're so happy to hear that you had a smooth online ordering experience, great communication, and a quick pickup.

Your feedback truly brightens our day, and we’re always here if you need any assistance in the future!

Warmest regards,
Ruby

Oceniono na 5 z 5

Quick and easy to use on line service…

Quick and easy to use on line service for purchasing masks. As described.

27 listopada 2024
Logo CPAP Victoria - Berwick

Odpowiedź od CPAP Victoria - Berwick

Hi,
Thank you so much for your wonderful review! We're so glad to hear that you found our online service quick and easy, and that your mask was exactly as described. Your satisfaction means a lot to us! 😊

If you need anything else, please don’t hesitate to reach out. Thanks again for choosing CPAP Victoria!

Warm regards,
Ruby

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej