I bought this item as it was temporarily unavailable on the manufacturer's online shop - even though it was three times as expensive on the Cpap Store. The price and shipping costs were clearly st... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
Met with Sam who guided us through the process of which machine to buy. All info was good, we had lots of questions and he gave us information we hadnt considered. Now ive got machine at home im getti... Zobacz więcej
Having posted a genuine (bad) review of Cpapstore, I've made a refund request with PayPal. I instigated 'chat' with cpapstore to ask if listed item new and if from UK. They instantly responded that I... Zobacz więcej
Company website is quite slow but easy to use and order from. Delivery notifications and updates spot on. Despatched and delivered as promised. Only issue was DHL delivering to the wrong address, a... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
At CPAP Store London, our mission is to enhance the sleep quality and overall well-being of individuals living with sleep apnea and other respiratory conditions. We specialize in providing a comprehensive selection of CPAP and BiPAP machines, masks, and accessories from trusted brands like ResMed, Philips Respironics, Fisher & Paykel, and more. We recognize that beginning CPAP therapy can be a significant adjustment. That’s why our experienced and compassionate team is here to support you every step of the way—from selecting the right equipment to achieving lasting comfort and therapy compliance. Why Choose CPAP Store London? Extensive Product Range A wide variety of machines, masks, and accessories tailored to suit your personal therapy needs. Expert Guidance Receive personalized mask fittings, hands-on support, and expert advice from our knowledgeable staff. Convenient Shopping Shop online for fast delivery or visit our centrally located London store for in-person assistance. Customer-Centered Care Your comfort, satisfaction, and long-term success with CPAP therapy are our top priorities. At CPAP Store London, we’re more than a medical equipment provider—we’re your dedicated partner in achieving better sleep and better health. Let us help you breathe easier and sleep more soundly, every night.
Dane kontaktowe
25 Curzon Street, W1J 7TG, London, Zjednoczone Królestwo
- 07827777267
- info@cpapstorelondon.co.uk
- cpapstorelondon.co.uk
3,0
Średnia
115 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 20% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Dealing with Chloe was easy and quick
Dealing with Chloe was easy and quick. The service was great.
1 czerwca 2026
Opinia niezależna
Item arrived defective refused refund…
Item arrived defective and they refused a refund. Customer service asked for several picture but still denied refund. Don't waste your money on this company.
3 lutego 2026
Opinia niezależna
They refunded me as store credit which…
They refunded me as store credit which I didn’t ask for I’ve contacted my bank which I’ve been told to send it USA but I purchased it here in england from there London store they doing this knowing full well i would have to pay over £200 in shipping fees which I won’t do this I purchase the cpap machine for my mum who’s just been diagnosed with early onset MND/ALS so I bought this for her until we sorted one on the NHS because I didn’t want to risk anything but after I purchased the cpap machine we managed get one on the nhs day before we got this delivery so I request a refund which they stated they couldnt on the Machine but charged me over £300 for the masks what they refunded me but put as store credit which I didn’t ask for and knowing full well i wouldn’t be buying or needing anything from them so please do your self’s a favour and go else where
4 czerwca 2025
Opinia niezależna
Cpapstore makes themselves look even worse
Having posted a genuine (bad) review of Cpapstore, I've made a refund request with PayPal. I instigated 'chat' with cpapstore to ask if listed item new and if from UK. They instantly responded that I had cheek to contact them again after not buying anything and posting a fake review. Also said they'd answered every question (untrue). I shall indeed, though, be taking up their suggestion to take my future business elsewhere, and I suggest you do too. They appear to be completely uninterested in assistance and in turning a problem into a good future customer. What bad business practice!
20 czerwca 2025
Opinia niezależna
Poor communication, ships from overseas
Although registered to a.co.uk website and with a UK postal address, this company ships from the USA. The moment I realised this, I emailed them to cancel, but this was ignored.
This seems rather underhanded and I do not think customers should be ignored.
8 maja 2025
Opinia niezależna
Odpowiedź od Cpap Store London
Please refrain from spreading false information that may damage our store’s reputation. It is incorrect to assume we ship only from the USA. We have a physical retail store in the heart of London and warehouses across the UK. In cases where an item is out of stock or discontinued, we may ship from an overseas warehouse to better serve our customers.
Regarding your cancellation request: as soon as we received it, we promptly retrieved the package before carrier pickup, sent you a confirmation email, and issued a full refund. We kindly ask that you provide accurate information.
Save money and shop elsewhere
Was recommended a mask that was not suitable for my needs. The store is also more expensive that others and will not accept returns.
16 marca 2025
Opinia niezależna
Odpowiedź od Cpap Store London
We understand the importance of finding the right mask for your needs. At the time of purchase, you were offered the option to buy a FitPack that includes all cushion sizes, but you chose an older, discontinued mask on clearance instead. Please note that for health and safety reasons, we cannot accept returns on used nasal or full-face masks, as we do not resell used products.
As for pricing, our store strictly follows the minimum advertised pricing (MAP) guidelines set by manufacturers. We also regularly offer special discounts and online promotions to ensure competitive pricing. We're always happy to assist our customers in finding the best product and value for their needs.
Purchase made
Purchase made
Never received product
Never received refund / partial refund
Total amount £1098
Do not recommend as its about them and not the customer
27 lutego 2025
Opinia niezależna
Odpowiedź od Cpap Store London
We appreciate your feedback and value transparency in all communications. We understand that you’re inquiring about an order placed nearly two years ago, and this is the first time you’ve reached out regarding it. Unfortunately, our system retains order records for a limited time, and we are unable to track shipments from that far back. Additionally, mail carriers do not provide tracking details for orders placed so long ago.
For future reference, we recommend addressing any delivery-related concerns soon after purchase to ensure a timely resolution and not wait nearly two years. Have a great day!
Order never turned up
Order never turned up, "support" ignores you when you have a problem. Avoid
20 grudnia 2024
Opinia niezależna
Odpowiedź od Cpap Store London
We're sorry to hear about your experience. According to the tracking information, your order was successfully delivered. While carrier delays are unfortunately outside of our control, we did respond to your inquiry with an update and did not receive a reply back from you. We’re always here to help—please don’t hesitate to reach out if you still need assistance
Boutique run by crooks
Boutique run by crooks. I bought a CPAP which broke down after 4 months. They refuse to take it under warranty. They call you “Dear Customer”, but they don't really care. Having a machine break after 4 months, that can happen, but declining all responsibility is just a shame.
Pure rip-offs, don't bother
5 grudnia 2024
Opinia niezależna
Not going to be fobbed off like this
I did my research and found the most minimally invasive mask I wanted to replace mine. It was on their website! So I began chat a day ago to try and get help for pillow sizing but they didn't answer, so I tried again today and they finally admitted it's not in stock before they tried to sell me a different one that I did not want.When I said it couldn't be out of stock because the website said it's in stock they said the website is not up to date. (sigh, I don't have time for this!) Then when I didn't want the mask they tried to fob me off with, they attempted to tell me that the mask I wanted is not made anymore and that I can't have it and even if I did, I won't be able to buy parts for it anywhere! Yet, I have seen the same mask for sale on other websites and with the spare parts too! Off to talk to the other CPAP shops who stock the mask I want! Not going to be fobbed off . They did not say they would order me in one or try to accomodate my wishes, just said I could not have what I was looking for. Yet it is on many other websites where I am already looking. The customer knows what the customer wants and the customer is going to have what they want, but from somewhere that's more helpful!!!
26 września 2024
Opinia niezależna
Odpowiedź od Cpap Store London
Dear Customer,
We completely understand your frustration. Unfortunately, the mask you are seeking has been discontinued, and that we cannot re-order it from the manufacturer. Additionally, replacement parts for the discontinued mask you are seeking for are also unavailable, making it challenging to source them.
As an authorized re-seller, we are bound by the manufacturer’s decisions. If they choose not to produce a certain item, there’s nothing we can do on our end. If you wish, you can reach out to the manufacturer directly regarding the discontinuation and your concern.
We recommended a similar mask as part of our commitment to customer service. When an item is unavailable or discontinued, it’s a standard practice to suggest the next closest option.
Please keep in mind that out-of-stock or discontinued products on our website are for reference only. Yes, while some stores may have this item in stock it is due to overstock or item being unsold sold due to the fact of it unpopularity.
If our policies and recommendations don’t meet your needs, we understand if you decide to shop elsewhere. We encourage you to seek assistance from a provider that you find more helpful, as customer care is our top priority. As a matter of fact, it’s a great idea for you to shop elsewhere as we do not appreciate customers who are rude to our staff and /or try to ruin the reputation of a small business on such platforms.
Have a great day!
Swift delivery on your part
Swift delivery on your part, and good value too. I am sleeping longer at night now, without the rainout issues I had before.
7 kwietnia 2024
Odpowiedź od Cpap Store London
Thank you! Always happy to assist :0)
Appalling service
Ordered mask Thursday. Paid extra for 1-2 day delivery. Monday, i email as no mask. No answer. Tuesday i call and get told they will investigate and call me back - they don’t. Wednesday and mask not even with courier yet! I email again and get accused of harassment. Apparently they don’t have control over getting the mask from them to the courier!
17 kwietnia 2024
Opinia niezależna
Odpowiedź od Cpap Store London
We’re truly sorry for the frustration you experienced. Please know that we are always happy to assist—regardless of how many times a customer contacts us. While we do our best to process and ship orders promptly, delays with the courier are unfortunately beyond our control. When you called, we recommended reaching out to the carrier directly for further updates.
However, we're glad your order was delivered and not lost. Alway happy to help.
Delivery late
Delivery promised in one or two days, but took three days. Frustrating since I needed it urgently.
5 kwietnia 2024
Odpowiedź od Cpap Store London
Thank you for your feedback. While we wish your item had arrived immediately, shipping delays are unfortunately out of our control. If you ever need a product right away, you're always welcome to visit our store—we're open 7 days a week. Have a great day!
ordered a cpap mask
ordered a cpap mask. quick delivery, no hassle , quick delivery, would order from again -thanks
24 marca 2024
Odpowiedź od Cpap Store London
Thank you for taking the time to share your feedback. Have a great day!
Odpowiedź od Cpap Store London
Thank you for such great feedback. Appreciate it :0)
Very easy to identify and order the spares
Very easy to identify the cpap spares and order them. They arrived a few days after the promised express delivery time. Spares arrived safely and are good quality.
18 marca 2024
Odpowiedź od Cpap Store London
Thank you for sharing your experience with our online store. Alway happy to assist.
The delivery was prompt
The delivery was prompt, but expensive.
It would have been good to have a cheaper slower option
18 marca 2024
Odpowiedź od Cpap Store London
Thank you for your feedback. Shipping rates are set by the carriers and are unfortunately beyond our control. While expedited shipping does cost a bit more, we're glad to hear your item arrived on time. Have a great day!
Quicker than expected delivery
Easy to find what I wanted on the online store, easy to checkout and delivered quicker than expected, well packaged too. I ordered filters and they were like for like what i have in my cpap machine. Cheapest I found online too.
Definitely use this company again
11 marca 2024
Odpowiedź od Cpap Store London
Thank you so much for the positive feed back and for helping us grow. We are always happy to assist.
Excellence
Questions were answered, got great advice, item bought came on time and packaged correctly and it fit and is better than what I have now
6 marca 2024
Odpowiedź od Cpap Store London
Thank you so much! It truly makes our day to hear from satisfied customers like you. We really appreciate the five-star review. Wishing you a wonderful day!
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