Cosy Club Recenzje 

I visited the Cosy Club Cardiff, just outside St David’s shopping centre, today to celebrate my daughter’s 20th birthday and was really upset by the incredibly poor attitude of the staff.
I had noted on the booking that we were celebrating my daughter’s birthday, so hoped the staff would acknowledge this, however no-one did.
We arrived and made eye contact with the gentleman in charge of seating, he saw us but ignored us and left us waiting until the queue had built up behind us.
He didn’t smile or say hello, just looked at us and said how many? I explained I had booked a table, he looked at the screen then took us to our table. I commented then to my partner how unwelcoming he was.
The gentlemen who served us asked my daughter for ID when she ordered an alcoholic drink, which was understandable and absolutely fine. However he didn’t acknowledge it was the same date as her birthday on her ID, so I pointed it out making a joke and he just carried on asking for our order, absolutely no engagement with us.
During the time we were there 4 people came to the table either bringing food or drink, whilst my daughter was opening her presents, but not one of them commented or said happy birthday.
They forgot our drink order so we had to ask again, they didn’t have the smoothie I wanted but just stood and stared at me without offering an alternative, and they forgot my partners order of a second coffee.
Any staff we had contact with were low energy and unsmiling, leaving us feeling totally unseen and unimportant.
This was a special day for my daughter and we left as soon as we could because it was such an unpleasant experience.
I have visited other Cosy Clubs, including the one in Coventry several times as it’s near my son’s uni, and had really positive experiences so I had high hopes when I picked this to celebrate today.
I work in customer service myself and understand that shifts can be busy and know the challenges that can arise, but this blatant refusal to smile or be interested in your customers is not acceptable and extremely disappointing.

My daughter and I had breakfast at Cosy Club St Albans, which opened up today, 27th October.

Had a great experience, with all the staff being invited and serving with a smile.

Drinks and food came out on time and tasted amazing and fresh.

It pains me to have to write this review, but given the circumstances, I feel really upset that the whole experience turned out to be so disappointing.
Our close friends were going to Leicester on an appointment at Mercedes and so a booking was made at 2.30 at The Cosy Club so a lovely day was planned.
They had been at this establishment a few times before but this was our first time.
We arrived slightly early and was shown to our table.
A nice, quite expensive, bottle of wine was ordered and then subsequently the orders for food were taken.
The drinks arrived, but it was an hour later that the food arrived.
I ordered the King Prawn and Cod Linguine one had the Butchers Brunch, one Steak Sandwich and one Gluten Free House Burger.
The meals were served, but then things started to very quickly go wrong.
The King Prawns and Cod were non existent apart from a flake or so of cod and a couple of what I can only describe as shrimp. It was cold, dry and my friend on seeing the meal was so embarrased he called the member of staff and advised that this meal was unacceptable (Priced at £18.50 or £18.95) I was given an option to have a fresh meal or change to an alternative meal....I chose the buttermilk chicken. It was ok, but really not of a decent standard and the general comments about the meals was it was not good value.
We all 4 of us eat out a lot 2/3 times a week so this really turned out to be a bitter disappointment all round. My friend and I hardly ever quibble about the bill and always split the amount equally and are usually generous on our tips.
Given the circumstances we decided not to add on a tip as things were really pretty poor.
After paying the bill my friend queried what the bill was in more detail and indeed whether a service charge had been added. 10% had been added £11.11 which upset me a lot as this whole experience was not good by any means.
As we were leaving I happened to mention to the lass who took payment how upset I was given the astonishingly poor meal which should never have left the kitchen as the absence of seafood was outrageous. I advised her this was my first time here and it was pretty appalling, she apologised but then merely said sorry this was not her section which did not go down too well. I advised her to relay the sentiment to management as this was a dreadful experience of which I do not take any pleasure in writing.
I have been in business for many years and my friend a managing director of a highly reputable company.
He was so disappointed feeling bad for taking us here experiencing such poor standards and poor handling and having a service charge added which I now resent paying.
You have, without doubt, lost four clients who will never frequent any Cosy Club establishment in the future.....Sad...Not good business I'm afraid!!!

My boyfriend and I had such a perfect date night at the new Reading branch! The food is amazing, particularly the starters (we had the asian chicken, halloumi and arancini). They also have a fab selection of cocktails and the general vibe is really warm and upbeat. The service is what keeps bringing me back though - Joe behind the bar is great fun and makes you feel welcome and at home, a really underrated staff member. Henry the manager was really attentive and ensured we were having a good evening throughout the night, and our waitress Jessica was really knowledgeable about the menu and genuinely cared about providing us a great experience. Can’t speak highly enough of the staff!

Had such a good time at the Cosy Club. The atmosphere was spot on for what me and my girlfriend were looking for — relaxed with a great buzz about it. All the staff we spoke to were super friendly and made the whole evening really easy and enjoyable. Our server Jessica was lovely, really helpful with the menu and just had a great attitude the whole time. A shoutout to Joe on the bar as he kept the energy up all evening, mixed some really nice drinks and was super easy to chat to. The food was excellent too, with a great selection of starters and mains. We didn’t have room for dessert, but they looked amazing.

Would definitely recommend for a date night or drinks with friends. Haven’t been for lunch yet but we definitely will! Great food, great drinks, great people.

I went to the Cardiff branch for breakfast yesterday and it was my second visit there. Lovely atmosphere, great staff and top quality food. It was pricier than most but the quality of the food showed why. The only tiny gripe I have is that the sausages could have done with a bit more colour on them and that is the only reason I haven’t given top marks

Do not waste your money or time. For very poor and the wait time shocking that’s even when you have booked a table. There are plenty of places in Nottingham that are far better.

We recently visited Cosy Club, Liverpool and had a delightful time. We ordered 2 classic breakfasts and 2 teas, and everything was spot on.

From the moment we walked in, the atmosphere was warm and inviting — stylish decor, comfortable seating, and a relaxing vibe overall. The service was truly excellent: friendly, attentive, and efficient without feeling rushed.

Our food arrived promptly and was delicious — the classic breakfasts were just as you’d hope: fresh, well-presented, and tasty. The teas complemented the meal perfectly.

In short: it was a thoroughly enjoyable morning. We’ll definitely be returning, and highly recommend Cosy Club Liverpool to anyone in the area looking for a great breakfast or casual brunch spot.

£17 for a small, bland, dry burger with a dry bun and a thimble of salad is a complete rip off. The plate looked empty before I started eating.

There was one tiny patty with almost nothing else in the bun.

Cardiff. Saturday night October 25. Such a disappointing evening.

Two of us had the same dry burger. One had fries but there were about 8 in a very small cup.

I’ve had better food and value for money at McDonald’s.

Paul

I use the Plymouth Cosy Club. The food is always great and fast. The staff friendly, the location is easy to get to, plenty of parking. Its clean and has a great atmosphere here.

Manchester cost club, poor customer service. Long time waiting for bar service, when more bar staff than customers only to be told customer who just walked up to bar with table had priority. Never again

Lovely polite staff. Too much emphasis on the decor and not the quality of the food. Didn't think you could go wrong with a simple scrambled egg on toast. However, portions was very small, runny, cold and tasteless. Looked like something my cat would throw up. They need to employ a better chef.

First time I have actually eaten here, been here for drinks many times. Wont be the last. The staff were so friendly, the atmosphere was so relaxed and the food was epic. Well worth a visit (for breakfast)

If I had a option of zero I would pick that, because I was working in the kitchen and I got bullied by the kitchen staff, and they talked to you like you are nothing, and most of them don't even know coshh, has I got bullied there and now they are trying to turn the whole situation back against myself, even know we all opened the restaurant for them as they were behind on the opening date. I would stay clear of working for this company unbelievable

My review is based on the Cosy Club in Bristol. We stumbled on this place purely by accident, whilst heading to celebrate my goddaughters' graduation. The atmosphere was wonderfully vibrant yet chilled and the staff were wonderful. Definitely somewhere I would go back to

Cosy Club in Reading is def the best place to go… staff are all freindly, service brilliant and the food was bang on.

Ive been to the one in Bath but this one by far gas the best Team, Service, and atmosphere by far.

If you are in Reading, pop to this place you will not be disappointed 😊

Why anyone would go here is beyond me. Terrible service. 3 staff asked about allergies and none remembered what they were. Waited over 10
Mins for all food to come
Out and it went cold. Over
Priced , over rated - just don’t go to Nottingham

Visited for breakfast.
Waitress greeted me, very pleasant.
We've closed the kitchen for 15mins she told me. I've come for breakfast was I said. "That's ok"she replied.
Except she didn't come back. I was completely ignored by everyone. I'll never return to sit for 20mins whilst everyone ignores me, and watch other customers being served. A lovely person, overheard my conversation, tried in vain to rescue the situation. I won't be treated like this.
No one deserves it. Cosy club Reading.

Have to say that I really like how the have done the Cosy Club in Reading, think it's only been open a couple of months. Totally different from other cosy clubs I've been to.
Food was ok but let down by bad service and the price of a slice of toast with butter and jam/marmalde (which didn't turn up even though we asked) - £4.95!!!!
Would have gone back (server could have been new - got so many things wrong and took 3 attempts to get the bill right) but price of toast (just one slice) is unforgiveable (this is Reading not London).

We went to Lincoln. It is a beautiful large restaurant with delicious food and very good service. Well done to Simon and team!