Costa Sunglasses Recenzje 

I have 4 Costa sunglasses, all of them are still under warranty. 3 of them are falling apart. The rubber/silicone nose padding and side pieces are falling off or self tearing, etc. I contacted Costa and they are not going to honor the warranty. My Optometrist sells Costa and I will be sure to let him know what an awful company Costa is.

Does not cover anything under warranty and does not care about the customer experience. Miss the days that Costa built its reputation on.

The last two pairs of sunglasses i have purchased have had issues. The first one had the nosepiece coming off after 6 months. Costa declined warranty, said it was my fault. Second one, the sunglasses fell lesser than 2 feet on to fiberglass boat. One lens completely shattered. Again declined because it was my fault, and i couldn’t purchase another lens because they were discontinued. DENIED DENIED DENIED DENIED.

I am no longer a Costa customer. After 30 years. Oh well, dome companies get taken over by the wrong people. Adios.

TO

Horrible Customer Support. Ive been trying for over 2 years to get my glasses fixed under warranty and have submit at least 3 different claims aside from multiple chat conversations. The phone line just sends you to the chat and you cant really talk with anyone. After claims are submitted, they go nowhere. They never write back. Its a shame, Ive been a loyal customer for over 10 years and one of their best things was their customer service. Its design now to tire you into just buying a new set. I will not send another email or chat with anyone any more. I used to recomend Costa to a lot of people. I have never bee so frustrated with a customer service experience in my live. Funny thing, want to bet I get an automated reply to email them at yet another ghost email below?

Absolutely terrible customer service. Denied my first claim then I spoke to customer service, told them I bought the insurance plan, they claimed to have elevated the case then it get denied because the case has taken to long to get a response. And the glasses have a material defect. Straight garbage service will not be buying again.

I’ve been a Costa customer for over 10 years, and they’ve always made a great product. That’s why I’m so disappointed.
These sunglasses are only 8 months old, and the polarization coating is peeling around the edges. To me, that’s clearly a manufacturing defect, but Costa says it isn’t covered under warranty and won’t stand behind the product.
Unfortunately, this will probably be my last pair of Costas.
I’m now looking at Ray-Ban or Maui Jim. For those of you who’ve made the switch, what do you recommend and why? #costadelmar #badcustomerservice

I tried their claims service on a pair of glasses that we got through a silent auction at a Gala event. Only to be denied because we didn't have a receipt as you can click during the claims process that it was a gift and then explained in the comments that we had won them. Then asked for more pics with a link attached only to be taken back to the beginning and it wouldn't let me select it was a gift again. Then when I email the customer support about this they tell me that since I don't have the receipt that can only offer me a cost to make the repairs to their crappy workmanship or a 50% discount on another pair of glasses. I will never purchase another set of Costa's.

So I purchased a pair of Fantail Pro blue mirror sunglasses in January 2026. A week ago, early July 2026 they broke! As I was putting them on my face as I've done for 50 years with many other brands of sunglasses, the frame broke above the left lens towards the center and the lens popped out which I fortunately caught. I went through the company's website and return process including pictures and explanation and this is most of the reply that I received. Is this reply from a bot or somebody that doesn't understand the English language!?

This is the second pair of now junk Fantail Pros that have broken in the same spot!
Seem like this

BUYER BEWARE!!!!
" Thank you for contacting Luxottica After Sales. I am sorry that the frame break is jagged, which does not denote a manufacturing defect".
They did off 50% off a new pair with exclusions.

"The exclusions for our discount codes are Limited Edition, King Tide and any New Releases/exclusive, Gold Mirror Lens, Grand Catalina, Taxman, Keramas, Ulu, Nusa, Broadbill II, Finlet, Clipperton, Suenos, PRO Series, and Clemente".

Since I have the PRO Series, as they call it, I have to pay full price if I want a new pair of Fantail Pro Shades.

I'll be switching back to the Oakley brand as I've never had a pair of their frames break on me! I've been wearing Costa frames for about 3 years and prior to that it was Oakley.

I accidentally dropped my costa rincons from sofa seat height and the frame snapped. Poor quality for a pair of expensive glasses and looks like no way to repair or purchase replacement frames. Won't be buying again.

I have been a loyal COSTA customer for atleast 15 years. They used to last me 3-5 years, and if they broke, they always repaired or replaced. Sometimes I paid like $10. Forward to today's COSTA. I've bought 3 pairs the last 5 years. 2 from a retailer. The last i bought from COSTA less than 8 months ago. I bought the FANTAIL PRO, Tiger Shark frame, Blue Mirror 580 G lens. While fishing and removing my glasses to remove my shirt, the lanyard caught my hat and the frame snapped at a lense. Not enough bending pressure to break the lens or pop it out. It literally snapped the frame. My claim was denied and I paid $154 for a new pair. Discount, I get it, these are $309 glasses. BUT, I shouldn't have paid ANYYTHING. This will be my last i believe. It just sucks, bc you can't beat these once your so used to them. What happened to COSTA?

I have attempted several times to initiate a purchase for parts and because that was a dead end I tried to initiate a chat with the people at Costa Del Mar and every time it redirect me after two or three questions and then ends the conversation. I cannot get Service from Costa Del Mar. I have attempted to claim it as a warranty even though I know it is not. I have attempted to click the button that says warranty status, even though it is not a warranty issue and it ends the conversation. I have clicked the button saying I need to purchase parts and it ends the conversation. It is an endless loop that ends the conversation each time without being able to chat with a person or order the part that I need. Although I love the sunglasses, the Customer Service is absolutely the worst and this is the third time I’ve attempted a Customer Service issue in the last six months with the same result. I am very very frustrated. I own three different sets of Costa Del Mar sunglasses so clearly I love the glasses, but because of the Customer Service, I will have to switch to a different brand.

The glasses itself are pretty good and durable but whatever you do DO NOT get the warranty. Its just a waste of money and nothing is ever covered . This is my second pair of glasses eith warranty and both times the glasses were suddenly no longer manufactured and the warranty was void.

Terrible company. They do not honor warranties. Customer service is a disgrace with every agent giving a different response just to try and get rid of you.

Loved my Costa glass lenses sunglasses until the materials began separating on the temple pieces. Contacted CS and was told it was not a material or workmanship issue and not subject to warranty coverage. $400 worth of glasses lasted less than two years. Never again - better options out there.

I ordered sunglasses EXPEDITED and 2 weeks later have not received my order. Costa customer service is offering nothing other than there's nothing they can do. Buyer beware Costa took my money and ran.

No wonder they have a 2.6 rating. Trying to get costa sunglasses repaired. Almost impossible with their website. Terrible customer service. Will never purchase costa again

Bought some brand new just released Costa Del Mar Canaveral aviator sunglasses titanium frame gold color glass 550 lenses there incredible sunglasses I bought some Oakleys for about the same money with polycarbonate lenses they absolutely suck the Oakley Ti is the worst ever go thin glass every time for optics clarity scratch resistant LOVE THEm buying a separate pair!

I purchased an item through the Italian Costa Del Mar website and later returned my order.

The return was delivered back on May 13, as confirmed by the tracking information and by their own customer care.

As of today, I have still not received any refund.

This situation is completely unacceptable. I contacted customer service several times and mostly received generic replies without any concrete resolution. I had already requested a resolution by June 17. Then, on June 15, they stated in writing that I would receive the refund within a maximum of 5 working days. That deadline has passed, and I still have not received any reimbursement.

This is extremely poor customer service and unacceptable refund handling. A customer should not have to spend weeks chasing a refund after a return has already been delivered and confirmed.

This has been a deeply disappointing experience and definitely one I will never repeat.

Costa sunglasses are the most worthless glasses on the market. I bought a pair and 2 weeks later all the rubber came undone and they constantly fell off my head. I was happy to smash them with all my mite and crush them into oblivion. I will never buy another pairnof Costas again as long as I live!!!

My wife bought me a pair of Costa's in March as a birthday gift, it is now June and one of the arms just fell off, the frame split and a lens fell out. I am SO disappointed. I've worn Costa's exclusively for better part of the last 20 years. I got my dad into wearing them, and my wife wearing Costa's. This is the last time we will ever spend money on Costa's.