Costa Sunglasses Recenzje 

Very disappointed with Costa Del Mar’s warranty service.
My Costa frames broke during normal use. They were never dropped, crushed, bent, or abused. I submitted a warranty claim believing a premium pair of sunglasses should not fail this way.
Costa denied the claim and instead offered me a discount to buy another pair. I contacted customer service, asked for reconsideration, and even called and spoke with a supervisor. I explained that the frames simply broke during normal use. They still refused to replace them.
I paid a premium price expecting a premium product and a company that would stand behind it. Instead, when the frames failed, the solution was for me to spend more money with them.
Before spending several hundred dollars on Costa sunglasses, I recommend reading the warranty carefully and considering my experience.

They used to be a great company. I own 14 pair of Costa sunglasses, it was the only brand I would ever wear. Their Customer Service was fantastic. Anytime I had an issue Customer Service would help me with repairs or replacement. In the last two or three years, they have gone completely downhill, they have denied every warranty or repair of mine and only try to sell you new sunglasses. It’s unfortunate that you would drive away loyal customers of 10+ years. I am taking my business to Maui Jim and I would suggest you all do the same.

Delivery before placing order was 3 days.after order was entered it said 7 days for delivery.
This was for regular shipping for both not expidited

The 580G is too heavy and the nose piece is too easy to worn out and Costa doesn't have replacement instead asked me to purchase another pair of very expensive glasses.

Warranty claim denied just a few weeks beyond their 1 year warranty. This is not acceptable from a "premium brand". The glasses are literally falling apart after less than 1 year of ownership (glasses stayed in case until fishing season So in Minnesota that's 5-6 months of the year. I guess that's what happens when private equity takes over. I'll spend my money on a different brand and use my time to let everyone know Costa is charging premium prices for low quality products. The great thing is that there are now other options like Bajio and Waterland for my next pair.

Well fool me once, shame on Costa; screw me a second time, shame on me! This company truly does not care about helping their customers after the purchase. They play the "we care about you so much" game with constant satisfaction requests, and unparalleled front end marketing. Every customer email starts with a form letter, generated off-shore stating how sorry they are that you experienced a problem. In the meantime, they deflect requests & complaints until the customer is so worn out & pissed off that they give up. (I thought only cheesy health insurance companies forged that approach.)

I'm an avid fisherman and very new to Costa. I've purchased 5 pairs in the last 2 months. 3 from resellers; 2 most recently directly from Costa. The first three purchase were flawless and I was well served by the Bass Shops & Sunglass Hut on the first three purchases, even w/ a somewhat complex exchange involved.

Both pairs purchased from Costa were disasters with both having short shipped or wrong parts & accessories. The first pair excluded parts shown as "included", which I validated on line and through numerous U-tube videos.

The first response I received after sending a comprehensive email was just a "screen shot" of their new web page excluding the items. (Mind you, I recently purchased the exact same models elsewhere and all items were always included.) Costa refused to acknowledge that a change was made and ignored my requests to note changes on their site, as well as brief their influencers who are actively noting what is included with Costa gasses.) Costa did "cough up" the missing loop retainer (probably < $2 cost) but only after four days of "back & forths" and escalating the case.

Episode Two (2 weeks later), I ordered a third pair of identical King Tide 8 glasses ($382 retail) in a third lense color. This time, the package arrived in an box, strangely small. I excitedly met the UPS driver at the door, while at the same time, thinking to myself, "there's no way that the box was large enough for a King Tide 8 Case".

Sure enough, the box showed up with labels all over it, clearly re-processed multiple times and a small std sized Costa glasses case in the std box. I was furious, particularly having an upcoming weekend fishing trip in 2 days. I made the assumption that Costa shipped me someone else's order and didn't even open the box. I immediately sent an e-mail (w/ photos) to customer service showing what I received and requesting an immediate exchange. (I actually think someone at Costa simply grabbed a pair of King Tides, jammed them into a small cheap box (vs matched $40 case) and sent the pair to me hoping I didn't know any better or wouldn't do anything. PURE LACK OF RESPECT FOR THEIR CUSTOMER BASE!

I can deal with inadvertent mistakes, especially when most companies bend over backwards to resolve them. Make no mistake! NOT COSTA. Their current culture appears to endorse "hiding" or covering up their mistakes while intentionally disregarding their customers!

As in the first case, I received the same form letter, this time showing that all the labels matched and that their system showed everything correctly shipped. No logic, no acknowledgement, and certainly no offer to fix the problem.

I wrote again and ...... another form letter, requesting that I take even more photos which I did. I'm thinking, "Wait a second, am I being suspected of lying here?".

I am now 10-12 hours worth of emails & phones holds into trying to resolve the issue and can't reach anyone. Then the weekend hit.

NONE OF COSTA'S DOMESTIC CUSTOMER PORTALS CAN BE REACHED ON WEEKENDS! WEEKDAYS ONLY, UNLESS YOU WANT TO BUY SOMETHING!

My problem remains unresolved until customer service returns. I cannot believe that a company, Costa's size cannot resolve problems as simple as replacing wrong items without a battle. I also cannot describe my aggravation given such a simple issue.

Finally, I at least thought once resolved, that I will own quality Costa glasses for the remainder of my life.

Adding insult to injury, I now see here on Trust pilot that my issues pale in comparison to most people's. The thought of my glasses actually breaking w/o support is frightening! I am stunned reading the dozens, if not hundreds of quality issues that I was not aware of.

I've just invested over $1,250 in Costa products based in great part on the exceptionally positive and well reviewed influencer and retail outlet marketing. (I now understand why Costa excludes independent reviews!)

I will likely return every pair of glasses that I purchased that currently fall under the 30 day return policy. I can't risk the possibility that any of these very expensive glasses will fail and that I will be left w/o support.

Guess it's back to Maui, Smiths, & Bajio!

I purchased Costa Del Mar sunglasses on July 24, 2026 for $236.99. Less than six weeks later, in late August, the lens cracked right next to the nose piece while I was cleaning the lenses. THERE WAS NO ACCIDENT, ABUSE OR MISUSE INVOLVED.

I followed Costa’s warranty/service instructions and submitted a service request. Costa’s response was that the damage was not related to a manufacturing defect or material fault? How did they decide that, the lens cracked? So, they would not cover it under warranty.

Because my original model wasn’t available, Costa offered me alternative sunglasses at a discounted price. The option presented to me was to spend another $155.00 plus applicable taxes on a different model of sunglasses. WHO IN THEIR RIGHT MIND WOULD CONSIDER THAT OFFER?

This is extremely disappointing for a product that cost $236.99 and lasted less than 2 months. I wasn’t expecting the company to replace a pair of sunglasses years after purchase, I was asking for reasonable help with a lens that cracked during what I consider normal use.

I have owned and purchased other quality sunglasses before, (Maui Jims) but this experience has seriously changed my opinion of Costa Del Mar products. DO NOT SPEND YOUR HARD EARNED MONEY ON COSTA DEL MAR PRODUCTS. When you spend $240.00 on sunglasses you expect the product to be durable and you expect the manufacturer to stand behind their product when something goes wrong soon after the purchase. YOU'RE NOT GOING TO GET THAT WITH COSTA DEL MAR.

I have worn Costa sunglasses for YEARS and have always loved them, but after this experience, I am beyond disappointed with both the product and Costa’s warranty service.

I purchased my latest pair from Cabela’s in Fort Mill, and I have barely had them a year. These sunglasses have never been dropped, abused, mishandled, or damaged in any way. While I was wearing them, I walked from a cold indoor environment outside into temperatures over 100 degrees. While the glasses were still ON MY FACE, the right glass lens suddenly split from the inside.

I have never in my life owned a pair of sunglasses where the glass lens simply cracked or split while I was wearing them.

I submitted a warranty claim to Costa and explained exactly what happened. They denied the claim. I submitted the issue again, and Costa denied me a SECOND time, stating this was not a manufacturing defect.

Seriously? If a premium glass lens splits while the sunglasses are sitting normally on someone’s face, with no impact, no drop, and no misuse, what exactly does Costa consider a defect?

For the price Costa charges, I expected them to stand behind their product. Instead of repairing or replacing the defective lens, they offered to sell me another pair at a discounted price. Why would I spend more money on another pair after a lens failed in less than a year and Costa refused to honor the warranty?

I have been a loyal Costa customer for years. I never thought I would be writing a review like this, but their response has completely changed my opinion of the company.

A premium price should come with premium quality and customer service. Based on my experience, Costa provided neither when I needed them.

Buyer beware. If something goes wrong with your expensive Costas, do not assume their warranty will protect you.

I’m extremely upset with the new quality and outsourcing of repairs of Costas. The mirrored blue lenses don’t withstand conditions of being on the water daily. Mine are prescription and when i tried to get the lenses fixed, I was referred to eyeglassesdepot.com. They don’t do blue mirrored lenses. On top of that they didn’t fit into the frame correctly, leaving a large gap along the top. I sent pictures and they apologized offering to fix them again. Sent them back in, finally receiving them back in the same condition. They are now trying to tell me that’s how they fit originally. Maybe if they’re referring to the second time when i sent their botched repair. Now i have unwearable sunglasses and it cost me $174. I should have just bought a brand new prescription with a better company like Maui Jim’s. Will not be buying Costas ever again.

Wish I could give them 0 stars! The lens cracked in the corner of my sunglasses which was odd since they were in the little bag for protection and sitting on my desk. Submitted a service request to have a my lens in my sunglasses replaced or see if it was still under warranty. Well unfortunately it was not covered since it was just past the 1 year mark. They said they could replace it for a fee so I submitted it for replacement received the shipping label and sent them off. A week later after they have been sent back the company never processed my payment to fix the lens and customer service canceled my request. So I contacted Costa customer service and was told that there was an error on there side and basically could not fix them and in return they gave me a 30% discount on a future pair on there website and they have my glasses. I have never had the worst customer service from a company. I will never buy anther pair of Costa sunglasses again. Disappointing to spend that kind of money and they don’t care about the customer.

Costa sunglasses have seem to have lost the quality.

There is a reason this company faced a class action suite. They make it impossible to repair or replace your glasses! The process is set up to be complicated with back and forth case numbers that most give up like me. I have 3 pair I want fixed and am willing to pay them to do so. They claim that for $18 they will fix them, not so.
I will go to Maui Jim from now on.

My expensive Costa sunglasses are coming apart at the frame arm like a cheap pair from a discount store. What about the warranty? Oh, that’s not a manufacturer defect! But we will sell you another pair at a discount; $207!! Right, I’m stupid enough to throw good money after bad!! Save your money, buy another brand. Costa does not stand behind their product.

I’ve had a pair of Costa sunglasses for about 15 years now. The glass lenses recently cracked and I sent pictures of them to Costa to see about a repair. Because they were a discontinued pair, Costa gave me a 50% off code on a brand new pair. Absolutely stoked about this! Love how Costa treats their customers.

I had an issue with being double charged when going through the repair/replace website and never received a confirmation email but after reaching out to their email contact on the repair website, Kiki emailed me back with a 50% discount code and helped get everything right. I now ordered a new pair and am very happy! Thanks for the help :)

What I received from Costa wasn’t what I wanted or ordered. Costa wouldn’t correct this by sending what I ordered. Instead they wanted to refund 20% of what I paid. Despite asking for this to be corrected by sending the sunglasses I ordered they wouldn’t do that. Eventually they said they would refund 50% of what I paid.
I can only say buyer beware.

Extremely disappointed with Costa Del Mar

I genuinely believed I was buying a premium product backed by premium customer service. Unfortunately, my experience has completely changed that opinion.

My Costa Rincon lenses cracked, I contacted Costa expecting that, even if it wasn’t covered under warranty, I would at least be able to pay for replacement lenses or have the sunglasses repaired.

Instead, asking for a solution Costa told me that they wouldn’t repair them or provide the replacement I wanted.

For a premium sunglasses company, I find that incredibly disappointing. I’m not asking for something for free - I’m asking for the option to pay to repair a product I already own.

It’s especially frustrating because Costa markets itself as a company that supports its customers and offers repair services. Yet when you actually need help, the answer can apparently be that they simply don’t repair glasses outside of warranty.

I won’t be buying another pair of Costa sunglasses.

I ho, I ho. Back to Maui Jim I go…

Premium prices should come with premium products and premium after-sales service. Costa has lost me as a customer.

I spent 300 dollars this spring on a pair of glasses and a c line retainer. Very light use and never submerged the glasses or retainer. Worn almost exclusively on the way to work while driving my car in the morning sunlight. The retainer wire is nearly rusted solid after just 4 months of use somehow despite being covered in plastic. I put in a request to replace my retainer and they declined to replace the obviously defective product.

*Update

Sent an email with relevant details to the email provided. Andre responded to me with an expired discount code. Sent 3 emails over past 2 days with screenshot of on screen message indicating the code was expired. No further response from Andre

Brand new pair if Tuna Alley glasses less than six months old and the rubber nose piece is breaking off and the rubber on the ear pieces is coming off. Costa will not warranty because they say its not a manufacturer defect. I have had several different models from them with the same issue. You should expect better for as much as these glasses cost. They will never get another dime from me. You'd be better off with wal mart sunglasses. At least you wouldn't be out as much when they tear up.

Glasses Dont fit. Website says glasses can be returned but there is no return procedure. I will be making a paypal and Visa Complaints then an Ombudsman claim if necessary . Companies cant lie about returns in Australia, Don't buy