I ordered something once 3 years ago and continue to be spammed. I got another email today asking for a review of the order. IT WAS 3 YEARS AGO!!! No ability to unsubscribe, emails and phone call... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
I came across Cosmetize by accident and was amazed at the variety and low cost of some of my favourite hair essentials. The more you buy, in some instances, the greater the savings. I had everything I... Zobacz więcej
I've only had good experiences with cosmetize since I first discovered them. I was so shocked by their prices so was a little hesitant at first but I've ordered multiple times since and refuse to orde... Zobacz więcej
Absolutely delighted with the super quick delivery from this company. I will definitely be using them again, even when lockdown is over. They sell so many hair products that you can’t get in the super... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Cosmetize is a beauty retailer that sells a wide range of products from top brands at affordable prices. It is committed to providing customers with the best possible service, including low prices, high-quality products, fast delivery, and the best customer service.
Dane kontaktowe
UNIT 2 HOLLY LANE, NG9 4AB, NOTTINGHAM, Zjednoczone Królestwo
- +44 0115 6977937
- support@cosmetize.com
- cosmetize.com
3,9
Dobra
218 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I ordered something once 3 years ago…
I ordered something once 3 years ago and continue to be spammed. I got another email today asking for a review of the order. IT WAS 3 YEARS AGO!!! No ability to unsubscribe, emails and phone calls are unanswered. Don't given them your details. Save yourself the hassle.
EDIT: Even with your reply and an email from you for the first time in three years, you have still not given me a link or instructions to unsubscribe, or even said you would unsubscribe me. Where is this 'option' you speak of in this reply? Where is this option in your email reply? I have replied to all your emails in the past with the heading UNSUBSCRIBE so many times and that doesn't work. Unbelievably inept. Just unsubscribe me.
18 maja 2024
Opinia niezależna
Odpowiedź od COSMETIZE
Dear GillyQ,
Please be assured that we collect buyer details strictly for safety and order-related purposes, and we do not misuse this information in any way.
From time to time, we may share promotional emails to keep our customers informed about upcoming offers and discounts. Our intention is simply to provide value by keeping you updated on the latest deals.
Of course, if you prefer not to receive these updates, there is always an option to unsubscribe at any time. This is a standard practice followed by many businesses to help customers manage their email preferences.
I ordered from here every couple of…
I ordered from here every couple of months and every time I have ordered they always come within 2 days if not next day! Order is dispatched so quickly and they have a few times give me products for free in my order!
26 lipca 2024
Opinia niezależna
Odpowiedź od COSMETIZE
Dear Jasmine,
Thank you very much for taking the time to provide us with your positive feedback and a stellar 5-star rating. Your kind words are greatly appreciated and mean a lot to us.
We are truly delighted to hear that you had a positive experience with our service/product. Your satisfaction is our top priority, and it is incredibly rewarding for our team to know that we have met your expectations.
If you require any further assistance or have any questions, please do not hesitate to reach out. We are here to ensure your continued satisfaction and are committed to providing you with the highest level of service.
Once again, thank you for your valuable feedback and for choosing [Company Name]. We look forward to serving you again in the future.
Warm Regards,
Support Team
Awful.
I ordered their As I Am JBCO Water via Cosmetify, because it was at an amazing price, I ordered 3. I immediately received an order confirmation email from Cosmetify.
3 days later I received another email from Cosmetify stating that my order could not be fulfilled.
When I checked the email further for a reason, it stated "canceled" - no other explanation given.
I contacted Cosmetify via Facebook and was told that the retailer (Cosmetize) had cancelled my order and issued me a full refund...again, no other explanation.
I checked the Cosmetize's website and the item was definitely in stock. However, they had now increased the price of the item.
So basically someone had made an error with the price and I was penalised for it.
Complete waste of time and energy.
22 czerwca 2024
Opinia niezależna
Odpowiedź od COSMETIZE
Dear Cole,
We sincerely apologize for the inconvenience caused by our inability to fulfill your recent order due to a technical error. Unfortunately, we had to cancel your order as a result. Please understand that this was not intentional, and we value you as a customer.
We have already notified Cosmetify about the cancellation on their platform, although we are unsure of the specifics they have conveyed to you. We regret any confusion or frustration this may have caused.
We kindly request that you consider placing your order with us again. We are committed to providing you with excellent service and ensuring a positive experience. Your satisfaction is our priority, and we will do our utmost to serve you better this time.
Additionally, we would greatly appreciate it if you could reconsider leaving negative feedback or consider adjusting it to neutral. Your feedback is important to us, and we strive to learn and improve from every customer interaction.
Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter. Should you have any further questions or concerns, please do not hesitate to reach out to us directly.
Thank you for your patience and continued support.
Excellent customer service
Excellent customer service, resolved an IT issue very quickly. Great communication and speedy delivery! All items packaged very well. Overall a 5 star experience!
8 czerwca 2024
Opinia niezależna
Odpowiedź od COSMETIZE
Dear Ciara,
Thank you sincerely for taking the time to provide us with such positive feedback and a stellar 5-star rating. Your kind response truly means a great deal to us.
We genuinely appreciate your support and are delighted to hear that you had a positive experience with our service/product. Your satisfaction is our utmost priority and knowing that we've met your expectations is incredibly rewarding for our team.
Should you require any further assistance or have any questions, please don't hesitate to reach out. We're here to ensure your continued satisfaction and are committed to providing you with the highest level of service.
Once again, thank you for your valuable feedback and for choosing [Company Name]. We look forward to serving you again in the future.
Warm regards,
Support Team
Very good
I have used this site a handful of times. My orders are has been dispatched promptly and using the service requested. On one ocassion I needed to contact the customer service team and they were very helpful. Prices are reasonable as is shipping. I definitely reccomend this site for afro-caribbean hair products.
23 marca 2024
Opinia niezależna
Odpowiedź od COSMETIZE
Thanks for giving us the opportunity to serve you the best way!!
We're very happy to get amazing feedback from our buyers!
WRONG PRODUCT SUPPLIED
I have ordered from this company for the first time, I have emailed, called, yet nothing. I ordered a product and was incorrect, they sent me something else. I have asked for them to correct this but nothing I’m owed my money back at least. I would avoid using this store because they don’t even correct the mistakes. This is very unprofessional company, I have no alternative to contact PayPal and deal direct with them. I have sent proof on photos of the mistake and wrong items given but just have ignored every email… do companies still do things like this? It’s a joke.
19 marca 2024
Opinia niezależna
Odpowiedź od COSMETIZE
Dear Paola,
Thank you for reaching out. We acknowledge the refund provided and the efforts made to resolve the issue. We understand your position regarding the unavailability of the product for replacement.
However, we must emphasize that our feedback is reflective of the experience we encountered, which includes product availability and the resolution process. While we appreciate the refund, the negative feedback remains an accurate representation of our experience.
We are committed to constructive dialogue and finding mutually satisfactory solutions. If there are alternative resolutions you'd like to propose or discuss further, we're open to hearing them.
Thank you for your understanding and cooperation in this matter.
So I ordered a couple of things
So I ordered a couple of things, and unfortunately two items couldn’t come, at first I gave this place a 1 star, because I automatically assumed that they wouldn’t respond or I would have to fight for my life for a refund or to get the products
Thankfully they did prove me wrong, they emailed me back within 24 hours, and explained the situation. Now I would have preferred to be told beforehand that a product wasn’t coming due to reasons they can’t control, so I wouldn’t be as surprised
I will order from the website again, the price is just too good
And I would give 5 stars but I’m waiting for the money to be returned in my account first
20 marca 2024
Opinia niezależna
Odpowiedź od COSMETIZE
Thanks a lot for giving us 5-star rating!
Very happy that you understood this situation & give us amazing review.
Best prices for so many products
Always on time, quick delivery and honestly the best prices around!
20 stycznia 2024
Opinia niezależna
Odpowiedź od COSMETIZE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so happy to hear your kind comments.
Please don't hesitate to contact us, if you have any questions or queries and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Cosmetize Support Team
Wonderful experience
Wonderful experience, will be buying some more products
24 stycznia 2024
Opinia niezależna
Odpowiedź od COSMETIZE
Hi Jennifer,
Your feedback always helps us to maintain and improve our services, and the team will be so happy to hear your kind comments.
Kind Regards,
Cosmetize Support Team
Value for money & great service :)
Great value for money, delivery as expected. Overall, a smooth transaction. Very happy, thank you :)
22 stycznia 2024
Opinia niezależna
Odpowiedź od COSMETIZE
Hi Alanna,
Thank you for your kind words!
It is always a pleasure to receive this feedback from our loyal Customers.
Take care and have a lovely day.
Kind Regards,
Cosmetize Support Team
Odpowiedź od COSMETIZE
Hello Odelle,
Thanks for giving us the opportunity to serve you the best!
Your feedback always helps us to maintain and improve our services, and the team will be so happy to hear your kind comments.
Kind Regards,
Cosmetize Support Team
Great product and delivery was on time
Great product and delivery was on time, will deffo recommend this website.
27 lutego 2024
Opinia niezależna
Odpowiedź od COSMETIZE
Hello Debby,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Kind Regards,
Cosmetize Support Team
VARIETY AND AFFORDABLE PRODUCTS
This company has variety of products tailored for afro hair. They are also more affordable when compared to other sites. Have been impressed with products purchased so far.
4 stycznia 2024
Opinia niezależna
Odpowiedź od COSMETIZE
Hello Paschal,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so happy to hear your kind comments.
Please don't hesitate to contact us, if you have any questions or queries and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Cosmetize Support Team
Amazing 🤩 customer service experience…
Amazing 🤩 customer service experience products arrived on time very competitive pricing highly recommend
26 lutego 2024
Opinia niezależna
Odpowiedź od COSMETIZE
Hello Moyo,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so happy to hear your kind comments.
Please don't hesitate to contact us, if you have any questions or queries and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Cosmetize Support Team
Excellent products and quick delivery
Excellent products and quick delivery
26 lutego 2024
Opinia niezależna
Odpowiedź od COSMETIZE
Hi Sarah,
Your feedback always helps us to maintain and improve our services, and the team will be so happy to hear your kind comments.
Thanks & Regards
Convenience with Fast Shipping
Amazing Website, Swift turn around from order placed to delivery. Always my go to.
16 stycznia 2024
Opinia niezależna
Odpowiedź od COSMETIZE
Thank you for leaving your review!
Lovely Small Business <3
Always packaged with great care, speedy processing and delivery and genuine products at a great price :)
1 grudnia 2023
Opinia niezależna
Odpowiedź od COSMETIZE
Thank you for leaving your review!
Great company super fast delivery
I ordered two hair care products from cosmetize, the purchasing system was easy to use and delivery was super quick. Thank you so much. I will definitely shop with you guys again.
1 stycznia 2024
Opinia niezależna
Odpowiedź od COSMETIZE
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
perfect!!
I had an amazing experience with cosmetize they shipped my order quickly and there products are so reasonably priced, having 3c curls means products can be expensive but cosmetize is so different i recommend cosmetize to everyone! but especially my curly girls and guys! thanks for everything!
13 lutego 2024
Opinia niezależna
Odpowiedź od COSMETIZE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so happy to hear your kind comments.
Please don't hesitate to contact us, if you have any questions or queries and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Cosmetize Support Team
The products I bought had great…
The products I bought had great discount and was delivered quickly.
8 stycznia 2024
Opinia niezależna
Odpowiedź od COSMETIZE
Hi Tiamiyu, Thanks a lot for giving us positive Feeback.
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