Dishonest company - avoid with children
Dishonest company - they have responded to another review stating they need to be contacted in advance to ensure the driver has the car seat that was requested at point of booking. I have screenshots of their public facing marketing that states 'travelling with little ones? Child seats available at no extra cost! Just request one when booking' that is literally what was done, now they're putting extra steps in the way, if this is the case - don't mislead with your advertising.
Regarding the phone call, the caller on several occasions implied the caller had no common sense, which quite cleanly would qualify as upsetting.





