Cool Hog Recenzje 

Odpowiedź od Cool Hog

22 wrz 2026

Hi,

We’re really sorry about the delay with your order and we completely understand your frustration. The order should have arrived within the timeframe given, and we take responsibility for the fact that it didn’t reach you before you left the UK.

We’re especially sorry that you ordered these as a present for your Dad and, after the delay, they were then no longer there when you went to collect them from your neighbour.

Please email us at info@coolhog.co.uk with your order number so we can look into this for you and see what we can do to put things right.

Jade @ Cool Hog

Odpowiedź od Cool Hog

22 wrz 2026

Hi Martin,

We’re disappointed to see this review and the suggestion that we are difficult to contact, particularly given the extensive history of communication we have had with you and the steps we have taken to resolve your concerns.

For transparency, we have reviewed the history of your orders and emails with us:

On 17/03/26, you contacted us because a Facebook discount code had expired. We provided you with an alternative discount code so you could still receive the saving.
On 01/04/26, you contacted us regarding a damaged jar. Although the damage shown in the photograph appeared to be a slight dent which would not have affected the product or its freshness, we sent you a replacement jar regardless.
On 12/05/26, you contacted us regarding another discount code issue, which you were subsequently able to use.
On 20/05/26, you contacted us because you had transferred a 120g bag of scratchings into a 220g jar and were unhappy that it did not fill the jar. When we explained that a 120g bag would not fill a 220g jar, you then said you had not ordered the 120g product. We provided you with your order confirmation showing that this was the product you had selected. You subsequently left us a 2-star review regarding this.
On 26/05/26, you contacted us regarding a 10% discount code which was specifically for first-time customers. Despite this, we manually applied the discount for you as a gesture of goodwill.
On 16/06/26, you contacted us again regarding a discount code. We checked the code and confirmed that it could only be used once and that it had already been used.
On 17/08/26, you contacted us because you were 99.9% sure you had selected Original flavour, while your order confirmation showed BBQ. You then sent several further emails about the same issue. As we have previously explained, sending multiple emails moves the conversation back to the top of our queue and can unfortunately delay our response. By the time we reached your emails, the order had already been dispatched with the flavour selected on the order. Despite this, we arranged for the Original flavour to be sent to you as a replacement.
On 13/09/26, you placed another order and then contacted us several times the following day regarding where your order was. On this occasion, our CEO personally spoke with you directly to address your concerns.

This is just a summary of the issues raised across your orders. You have placed 10 orders with us and we have received over 20 emails from you relating to complaints, queries and requests for assistance.

We have repeatedly gone beyond what was necessary to resolve these issues, including providing replacement products and manually applying discounts where the terms of the offers did not allow them.

We therefore do not feel that it is fair to suggest that we are a company that cannot be contacted or that we have failed to respond to your concerns. We have consistently made efforts to assist you, including direct contact from our CEO.

Following a review of the overall history of your orders and communications with us, we have now decided that we will no longer be accepting future orders from you. You will receive a separate email from us explaining this decision.

We appreciate that you may not agree with our decision, but we believe it is necessary given the repeated issues and the level of support that has been required across your orders.

Jade @ Cool Hog

Odpowiedź od Cool Hog

22 wrz 2026

Hi,

Thanks so much for the fantastic review! We’re really glad you were happy with the quick, stress-free delivery and the packaging. Even better to hear you think the scratchings are next level! 😋

We really appreciate your support and look forward to your next order.

Jade @ Cool Hog

Odpowiedź od Cool Hog

22 wrz 2026

Hi,

We’re really sorry that you only received part of your order and that you were left waiting for a response. We understand how frustrating it is to be out of pocket and not know what is happening with the missing items.

We’re glad to hear you enjoyed the pork scratchings, but we’re sorry the issue with your order and our communication has affected your experience with us.

Please email us at info@coolhog.co.uk with your order number so we can look into the missing items and get this resolved for you.

Jade @ Cool Hog

Odpowiedź od Cool Hog

22 wrz 2026

Hi,

We’re really sorry to hear about the issues you experienced with your order, particularly that the flavour you ordered never arrived. We completely understand how frustrating this must have been.

We do wish you had chased this up with us, as we would have been more than happy to get the missing flavour sent out to you. We’re pleased to hear you enjoyed the pork scratchings, but we’re sorry the issues with your order have left you feeling this way.

Thank you for taking the time to share your feedback.

Jade @ Cool Hog

Odpowiedź od Cool Hog

22 wrz 2026

Hi,

Thanks so much for the brilliant review! We’re really pleased you’re enjoying the value, deals, service and flavours. Sounds like we’ve ticked all the boxes! 😋

We really appreciate your support.

Jade @ Cool Hog

Odpowiedź od Cool Hog

22 wrz 2026

Hi,

Thanks for your review! We’re sorry there was a small delay with your order, but we’re glad it arrived in time to be given as a birthday present.

We hope the lucky recipient enjoys the pork scratchings — and fingers crossed the lack of complaints means they’re going down a treat! 😋

Jade @ Cool Hog

Odpowiedź od Cool Hog

22 wrz 2026

Hi,

Shipping protection is completely optional when placing an order and is not something customers have to purchase. It is offered as an additional option to cover your parcel in the event that it is lost or damaged while in transit.

We’re sorry if this wasn’t clear when placing your order, and we appreciate your feedback.

Jade @ Cool Hog

Odpowiedź od Cool Hog

22 wrz 2026

Hi,

We’re sorry that your order took a week to be dispatched and that the products weren’t up to the standard you expected. We understand the disappointment, particularly with the scratchings being softer than expected and the Worcestershire Sauce flavour not having enough of the flavour you were looking for.

We appreciate you taking the time to share your feedback, as it helps us identify where we need to improve.

Jade @ Cool Hog

Odpowiedź od Cool Hog

22 wrz 2026

Hi,

Thanks so much for the lovely review! We’re really glad you’re enjoying the quality, and it’s great to hear Salt & Vinegar is your favourite. 😋

Jade @ Cool Hog

Odpowiedź od Cool Hog

Zaktualizowano 22 wrz 2026

Hi,

We’re sorry to see this review, especially as the order you’re referring to was delivered on 17/09/26.

We also did respond to your email on 16/09/26, however, our reply was unfortunately unable to reach you as the email address provided bounced back.

We would also like to clarify that you previously left a review with the same concerns in 2024, but have since placed three further orders with us. We’re therefore disappointed to see the same claims repeated when your most recent order has been delivered successfully.

If you have any concerns regarding your order, please contact us directly at info@coolhog.co.uk and we’ll be happy to help.

Jade @ Cool Hog

Odpowiedź od Cool Hog

22 wrz 2026

Hi,

We’re sorry to hear you weren’t happy with the amount of crumbs in your bags. We’d really like to look into this for you and see what may have happened with this batch.

Please email us at info@coolhog.co.uk with your order number and, if possible, a photo of the bags and the batch number, and we’ll be happy to investigate this further.

Jade @ Cool Hog

Odpowiedź od Cool Hog

22 wrz 2026

Hi,

Thanks for your feedback! Just to clarify, our Worcestershire Sauce flavour is actually available in our Traditional Pork Scratchings 😊

Jade @ Cool Hog

Odpowiedź od Cool Hog

22 wrz 2026

Hi,

Thanks so much for the fantastic review! We’re thrilled to hear you think they’re the best you’ve ever tasted, and that you’re enjoying the perfect mix of crunchy and soft with plenty of flavour. 😋

It’s also brilliant to hear you’ve been ordering for other members of the family too. We really appreciate your recommendation and continued support!

Jade @ Cool Hog

Odpowiedź od Cool Hog

22 wrz 2026

Hi,

Thanks so much for the fantastic review! We’re thrilled you’re enjoying the Original flavour, and coming back for your second 1kg jar says it all! 😋

We really appreciate your continued support and hope you enjoy every bite of this one too!

Jade @ Cool Hog

Odpowiedź od Cool Hog

10 wrz 2026

Thank you so much for giving us a chance! We’re really pleased you enjoyed your order and appreciate the honest feedback. We’re sorry it took a little longer than expected to arrive and will continue working to improve our delivery times. 😊

Jade @ Cool Hog

Odpowiedź od Cool Hog

10 wrz 2026

Thank you so much for your continued support! It’s brilliant to hear you’ve had such a positive experience with us, and we really appreciate you taking the time to leave a review. 😊

Jade @ Cool Hog

Odpowiedź od Cool Hog

10 wrz 2026

Thank you so much for the lovely review! We’re really glad you enjoyed the product 😊

Jade @ Cool Hog

Odpowiedź od Cool Hog

10 wrz 2026

Hi,

We’re sorry to hear you were disappointed with your order. We’d genuinely like to understand what you mean by the adverts being “lies”, as our products are advertised as described.

We’re also sorry the contents of your bag weren’t what you expected. If you could email us at info@coolhog.co.uk with some more details, we’d be happy to look into this for you.

Kind regards,
Jade @ Cool Hog

Odpowiedź od Cool Hog

10 wrz 2026

Thank you so much for the amazing review! It means a lot to hear you rate our scratchings so highly, especially with 25 years of experience in hospitality! 😍 We’re so glad you enjoyed them!

Jade @ Cool Hog