Contacts Express Recenzje 

All companies should take pointers on contacts express! Not only are they the most affordable on the market but they are extremely kind and they all care. Best staff ever and everything always comes on time and I always have the help I need. I’m not tech savvy at all and I’m so scared of ordering glasses online but their website and customer care always lends a hand. I’ve been ordering off of here for 6 years and I’ll never go anywhere else.

Francis was a very big help. He not only answered my shipping questions but he also helped me place my order over the phone and managed to get me a better price than I was able to get online. He assured me that my order would be processed quickly and shipped by courier since Canada Post is on strike. There were no hassles at all. We spoke very clearly and was easy to understand. I hope to have Francis answer my calls should I need customer service again in the future.

James provided excellent customer service. He was very attentive and resolved my issues. Contacts Express is very reliable. They respect their customers and their needs. Thank you!

James was very quick at getting my issue taken care of and very cordial.

James gave me great service, quicly answered my questions and sent me a link to track my package during the Canada Post strike.

Somehow, I screwed up the order. Not only did I order the new prescription that I had but also the old prescription. Anyway, the day afterwards I realized the error, Contacts Express customer service was able to correct my error. I guess I am technically challenged.

The service was excellent and easy to work with client services.

Don't be fooled - the good reviews on this site are fake!

This is a fraudulent company. They take your money and never send you contact lenses. I ordered 3 packs of contact lenses, order was confirmed, then received an email from "Helen" saying pack #1 wasn't in stock so my order wouldn't be shipped for 2-3 weeks. I requested that my order be split up so I could have the in-stock packages ASAP. I received an email from "Amanda" saying my order has been split as requested.

Days later, I checked to see where the first half of my order was. On the website, it said "shipped", but when I tried to track there was a 404 error and no way to track - very strange. I contacted customer service again to ask for an ETA.

I then received an email from "Adam" saying that pack #2 was now not in stock until later this week.

Why did they lie about it being in stock earlier? Why did they set the status to "shipped" if that wasn't true? This was all to keep hold of my money and not provide the product. They're frauds.

Go somewhere else and don't waste your money here!

To expensive, I find clearly.ca is more cheaper, and contacts expres sand to me massage ContactsExpress: Black Friday is not waiting, and neither should you...

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But is not true, they are cheating, you need to place an order for a large amount and only then will a discount be possible, and six months ago my order was lost and I waited a long time

Fantastic customer service. Helped us during the Canada Post strike, I was still able to receive my contacts. Will always order from this company!

Very quick and effective. Polite and nice.

J'ai eu des problèmes avec le shipping ! Ça été complexe mais ils ont réglé la situation !

Horrible experience that I’m still dealing with. Ordered contacts through benefits. Made sure my address was fully correct. First pair got sent back due to “incomplete address” I followed up with customer service, and was told they’d ship a replacement set. The agent also confirmed my address. Next day got an email that they are back ordered. Then I get another email stating the second pair was being sent back due to incomplete address. I go on customer service chat again, and request a refund back to my benefits and I’d order elsewhere. 3 weeks later and my benefits are still waiting on Contacts Express to release the funds back to them. Contacts Express says they have and yet cannot provide documentation to back it up. Horrible company and horrible experience. Will
Never use again and I will make sure not to recommend this company.

tout s'est bien passé pour ma commande, recue dans les temps (car pas impacté par la greve de Canada post), donc pas de problèmes avec ce site de lentilles de contact (nov 2024)

I recently purchased a pair of glasses from Contacts Express, and I couldn't be happier with the experience! Their customer service is truly exceptional—friendly, knowledgeable, and always ready to help. Also Kits brand glasses really better than i expected.
I really recommend.

I have been a customer of Contacts Express for years. I reached out about a defective box of my usual contact lenses I had received that was irritating my eyes. The box was immediately warrantied and a new box was shipped to me at no cost. The LOT number was also recorded so that they could communicate the issue to the manufacturer.

Through the Canada Post strike other mail carriers were not able to deliver to my postal code as it is rural. James with the customer care department at contacts Express helped reroute my order to a different address so i could get my contacts ASAP. He was helpful and extremely accommodating! Thank you for being so easy to work with!

We had some Initial challenges ordering from Contacts Express, but they stepped up to the plate and rectified my concerns. Thank-you.

Excellent and low key service. Light and charming.