Connolly Recenzje 47

This is my third Audi Q3 thanks to Nick Pym in AUDI GALWAY. The service in Galway from the moment you walk in the door is outstanding!! I was always made welcome and nothing was ever too much for the team to handle. The support and after sales service has always been 100%.It really boils down to one thing. I have absolute TRUST in Nick and his team. I will be driving Audi in the future and will always deal with Audi Galway and Nick Pym.

In todays world car can be expensive, so every driver wants good value, at Connollys you get more than great value for your money, you get great warranty, great after sales service, exceptional customer service.

Connollys value every customer.

From frustration I am writing this review. From most things we can see a positive but my experience with Connollys Sligo was not customer friendly experience. We bought our first car from Connollys Sligo in 2012 and since then between myself and my husband we have bought 19 cars from them. You would think that after that amount of cars and time you would be treated as a customer not as just another money sign. In the time Connollys have changed so many staff and have become a money machine the customer really doesnt matter. I purchased a Cupra Formentor in August 2023 with 900km on it so practically brand new. In that time my car was more times in the garage than at home 8 times in total. It was both time lost from work having to bring the car to the garage and then arrange to collect along with the inconvenience of not having the car. So you are paying a loan, insurance , motor tax and yet no car. It became a joke from work colleagues and neighbours as to what car I had today. Roll forward to September when I asked for something to be done about the car. I was told it was a Cupra Formentor first generation so there could be problems and all under warranty. It was never about the warranty just not having the car that I had bought. I was offered another car which would have cost another deposit or a free service for inconvenience ( which was covered by cupra in the package) or stay with the car I had which still would be continuously fixed under warranty. So I asked what deal could be done to change. After 2 weeks with no communication I went to Connolly's Sligo and handed the car back. I was told they would look at seeing what they could do for me. A few days later another Cupra was offered but having had so much hassle I was sure this car was not for me. I am now a month later and the only communication was from the bank to say my loan was paid . So overall for sure Connollys are no longer a customer first environment but just how to make money. I understand that a business is there to make a profit not a loss but a balance is what makes a business succeed overall. I know for sure that Connolly's will no longer be a garage I would look at for cars or recommend .

I recently purchased a Audi A3 from Connolly Audi Ballina...I found them brilliant from the first moment we walked in the door...We dealt with Eibhlin who was extremely knowledgeable and listened attentively to our needs and wants and matched our needs exactly with our Needs... It was a pleasure to deal with her ans I would highly recommend her and would be more than happy to deal with her again..

I purchased my new Audi Q3 on July 4th. I was dealing with Nick Pym and he was an absolute gentleman. Nothing was too much trouble. He was on hand at all times to answer all queries I had. This is 5 star service at its finest and I would highly recommend this dealership if you are considering purchasing a car. Shane Hynes was also very helpful getting future servicing and insurance set up. Also the after sale service is second to none, Nick Pym is still on hand to help me with any questions I have or how to use any on the functions in the car.

Jack Greally in Sales was so easy to deal with and provided 5 star experience. Highly recommend going to Audi Galway. Nuala in reception very helpful and Shane Hynes very efficient dealing with payment 😉
It's obvious the team are happy in their work place and every query had a solution. Plus I love the car
Thank you

Called Connolly Motors service Dept this morning with
slow puncture and see if they could assist at short notice and spoke with Matthew. He was most helpful and said he would check for service time and that new tyre available. Got call back 30 min later that all was in order if I could bring car in at 2:30 . Was there on time and work completed in hour plus changed windshield wipers and gave car wash. Thanks Matthew and your colleagues in service. This was top notch service from start to finish and another reason why I like my Merc and equally important great service! Thanks to all!

Well folks, I promised myself I will never submit negative review on Google or anywhere else, I know it is not good for the business, I deleted all bad reviews from my account long time ago, no need for more stress I thought...
However, I will share a bit of a story from past 3 weeks, maybe some of you will be able to avoid possible further disappointment.
My S280 transmission needs an urgent oil/filter change. I've highlighted that at Connolly's several times, in person or over the phone. Based on multiple records from internet forums, from senior MB techs and MB experts worldwide, I asked for a quote for specific older type fluid and for whatever else is needed to perform the change.
No one returned my calls in first 2 weeks, had to bother few times in person, just to be given wrong information. No replay to my email, no quote I asked for.
In 3rd week I gave up and rang Ballina HQ branch for advice, asking which branch can supply me with the parts ASAP. I did NOT raise official complaint. Few hours after my call still no feedback so I rang Galway branch to cancel my appointment that I've been waiting for a couple of months, had no stomach for it anymore...
In the evening, I am having a nap, mobile phone is waking me up, call from Galway branch service. I am hearing I made a complaint? and he starts teaching me over the phone and literally screaming to my ear, after I said they kept ignoring me for weeks, shouting loud that 'they' are experts, not me. And that is when things went really wrong. Such behavior is unforgivable. For Connolly's information, I do restore vintage cars and classics over 25 years, I made it very clear at the service desk many times. I am holding degree in mechanics and production engineering, investigations are part of my job, but I do not wish being doing someone else's job, that I've been doing past 3 weeks to figure out what is the best for my car, I am busy enough with my regular job. And screaming at me? is unacceptable. I am leaving this with solicitors. The amount of negative reviews that Connolly's has is shocking, and still no improvement whatsoever. Terrible experience. 'Experts' indeed.. They completely forgot putting large signage beside the entrance : 'showroom' for buyers only, the rest of the crowd is not welcome. And yes, we do scream at people.

Connolly's Ballina are a bunch of cowboys, stay well clear !!

They promise a 5-star guarantee. Well here's the 5 things you will be guaranteed if you put your foot in the door of this premises ...

(1) You will be guaranteed to be completely ripped off.

(2) You will be guaranteed that having paid an exorbitant fee for a few hours work, they will tell you something else needs fixing for just another new hundred euro.

(3) You will be guaranteed to be left on-hold for ages and when you get through to service desk, they will promise you a call back and never phone you.

(4) You will be guaranteed that if you have a problem with the quality of the service, they will tell you that you should consider yourself lucky they were kind enough to fit you into their busy schedule.

(5) You will be guaranteed to feel like something is very dodgy about this crowd. They almost have a monopoly on VW in the west and north-west so they think they can do what they like. Very arrogant, impolite and unprofessional staff. STAY AWAY FROM CONNOLLY'S, THEY ARE TOTAL COWBOY MERCHANTS !!!!

Customer service & service team a total joke. I would question the quality of their work. Also made Audi Ireland aware of my compliant yet to hear from anyone from connollys or Audi Ireland. Will never deal with Connollys again !

I recently went to Audi Sligo to service my audi and while I was waiting i test drove a 2021 Audi Q5 which I ended up buying as I just loved it. Many thanks to Richard for all you help in progressing the sale through quickly and efficiently. This is my fourth Audi from Audi Sligo and have been impressed with their Sales, customer service and attention to detail. I have been to other Audi garages but have yet to receive the customer focused care that I get in Audi Sligo. Go raibh maith agaibh.

I went in today to have my car serviced and they wanted me to pay to take one of their cars I’ve never done this in all the years I have bought off them whilst the service was being done absolute joke last week we left them just under 600€ with a van service and we have 2 vans and 2 cars off them so needless to say I will get my car serviced elsewhere they know in ballina they have people because there is no other Volkswagen dealerships well I can bring mine elsewhere and I will!
They are okay to let you take a car when your handing a big lump sum over to them over the past number of years they have got worse their customer service is 0 and the people especially at the service desk are rude and abrupt they don’t deserve peoples money go elsewhere to purchase your car because they are great when buying but when it comes to the rest forget about it.
I asked the guy to set it to longline service and this was a problem too actually seemed everything was a problem so that’s why I left with my car!
He wanted me then to use my insurance which I had already done during the year for them when they were fixing my car which was under warranty and again I shouldn’t of needed to do that so I couldn’t do again or it would be a huge cost on my policy. They should have garage insurance it shouldn’t be up to me to do all that or a courtesy lift which the guy wouldn’t give either.
I won’t be back to purchase or service I’d rather give my money to people who deserve it.
Obviously they aren’t so much that family run business anymore if they were they certainly wouldn’t treat a good customer like that.
They need good staff and with a nice customer service manner not what they have none of them want to do anything for you it’s a shame it’s really gone downhill the last number of years and I’ve stuck with them but not anymore.
I’d rather drive somewhere else and get mine done!
All the reviews here are great when purchasing but it’s when there’s something wrong with the car then thats when Connolly’s will not help of course they are going to be excellent when selling :-)They are priced over the odd for their cars but I always liked to support a local family run business I’m sure their attitude will be “who cares it’s only only one customer with 4 VW”but one day more and more people will go elsewhere and in this current climate people go for best value & customer after service!!
I honestly never had these issues when I was with Audi when Peter was there :-)
They also told me when trading my Audi they couldn’t allow me as much as if I had a VW trade in and sure Audi is worth way more!!

I bought a mercedes from Connollys in Galway,in October 2022, the car was pulling to the left, they brought it back 4 or 5 times, said they changed bushes and links in the front in march and April of 2023, the front of the car was rattling in December of 2023, brought it to my local mechanic and had to replace all links and bushes in the front,the car now drives well. I emailed Daryl webb and general manager Damien Kenny about this issue and got no reply from either. The wire was coming through the front tyres when I checked after I had it for 3 weeks and they put two second hand tyres on the back,I reported this and they gave me a free service and put two cheap Chinese tyres on the back. They also done a cheap job repairing the front drivers seat. It was a terrible experience but alot of lessons learned, will never deal with those guys again. They are not to be trusted.

the most greedy company ever. expect to get rich based on donations. The offer I have received for my car is the most ridiculous ever 10 % of the market value, the scrap yard would offer more.

I got my first EV Volkswagen ID4 I am so delighted with it I highly recommend that you deal with this dealership Connolly of Letterkenny I dealt with Mariam Brown she was delighted to talk to not too much trouble everything she said about the car was true I Definitely will go back to that dealership again thanks Marion Paraic

Just bought an A6 from Connoly Audi ballina and on entering the showroom I was met with a very pleasant welcome from the girl at the front desk and the sales man Dominick was a pleasure to deal with and the transaction was probably the easiest one I have had when buying a car I would highly recommend this garage and will definitely be returning to Connoly Audi ballina when trading my car
Best wishes Joe carroll

Left my Audi in for a recall and basic service at Connolly's Letterkenny at 9am. The Service Manager said it would be ready at 12.30. Called back at 1 and they said it would be another half hour. Went forward and back several more times and I quickly got the impression that they hadn’t got a clue about what was going on. My car wasn’t ready until 3.45pm. No apology or any sort of courtesy given to me by the service staff during my experience. They’re an absolute disgrace to the Audi brand. Could somebody at Connolly’s please take them to the other VW group dealers in Donegal to show them how customer service should be done.

Its not too often you have the pleasure of dealing with someone who so obviusly loves thier job and consistantly makes you feel like their only customer. Zoe has been working tirlessly on my behalf to find me the right car and with a combination of her knowledge and enthusiasm i have no doubt i will be signing on the dotted line soon. If you are currently looking or considering a change of car i would highly recommend that a call to Zoe is the first one you make

I recently bought a Q3 from Audi Galway. I am very happy with the car and thoroughly enjoy driving it.
Fantastic and professional service from Evan loughnane and lisa Devlin. Doing business with Audi Galway is a pleasure.

Recently bought a car from in Connellys Ballina and was very impressed with the service from Colin and his response to any of my questions was immediately replied.