Connecting Britain Recenzje 

Install was very quick and professional. Been with this firm 3 years now and no issues.

Personable, trustworthy and speedy service - thank you for providing a great service for our small business.

Avoid taking any contract with them they will overcharge you. Read the other reviews!
I only have 8 months left on my contract and I discussed with them about ending it early as the whole process has been so painful. They created a cancellation notice for the legal team and then sent it to debt recovery even though I have an active direct debit. They have taken duplicate payments during the contract and did not pay it back immediately, only after a complaint. They also reject all Trust Pilot reviews, hoping you will not authorise them and they get removed. I have made complaints but nothing gets done. I have just had a call from them that started by blaming me for the mess up in their legal team sending my account for debt recovery with a very little apology at the end due to their processes. Connecting Britain is a terrible company to work with.

They took over Halo Connect who we had an account with in 2021 and started a direct debit from our account in August 2023 two years after the account was closed with Halo Connect. Connecting Britain had no authority to start taking money from our account and have not even apologised. I requested a refund from Connecting Britain and after 3 months of chasing them still no refund. Very bad customer service. Do not trust them and avoid at all cost!!

Connecting Britain has to be the WORST company we have ever had the misfortune to deal with and we strongly advise other businesses to stay well clear of it.
In order to sign up with them we were promised the following:- reimbursement of the final 3 months of an existing contract (as they wanted to sign us into a new one), reimbursement of the documentation fee and to have the first three months free service. We were asked to invoice Connecting Britain for each of these costs - this was in March 23 and we are still awaiting payment now despite hours of chasing and even going through their internal complaints procedure! The outcome of the complaint acknowledged they had received our invoices and agreed we were owed money and payment was promised within 7 working days but needless to say, we are still waiting.
Apart from their behavior being completely unethical and full of empty promises, their accounts related customer service is terrible. Whenever you ring, it is impossible to speak with anyone from accounts, promises are made to return calls but they never do, no managers are ever available to talk to and if you request a call back, it simply doesn’t happen.
Please, don’t fall into the same trap as we have, save yourself a whole lot of hassle and time and choose another company!

After the merry go round I experienced a month or so ago I was assured that my complaint would be dealt with and rectified. Part of the complaint was that I was being charged for "breach protection" ( a service I was not consulted upon or asked for approval) which was added onto my bill. a company rep did call after I left a damning review on my recent experience but he was only motivated to have me remove my review. he assured me that I would not be billed for any further breach protection and the amount charged to me would be refunded. Surprise surprise: this months bill includes breach protection.

Constantly tell you there is nobody in accounts to help with any issues. They have been billing me 5x our contract value for 3 months. I have called multiple times to be told someone will call back... but they never do.

Make sure you check the small print. AVOID

The installer was very helpful and talked me through the whole process which was easy

What can I say about this company except for wow. Their service is impeccable and I just love the attention to detail that they show. Their prices are the best on the market and highly recommended them.

James recently set up our phone system and broadband. Set everything up exactly how we wanted thanks James

Can’t complain they came and did everything they said, I’m a busy man and to be kept ahead by the lovely Sophie informing me of the schedule and any issues it made it easy. The installation visit had minimal impact on our day to day operations and so far so good - happy customer

After initial problems, Robbie came in and did a great job sorting all the snags and tidying up the cabling issues.

Few problems in the past however my account manager Martin and the customer service team have been great at sorting everything for me

Great experience. Fast at getting back to us and great knowledge

Sophie in accounts has been great. Got a new bank account and needed to update our direct debit details. Was on and off the phone within 5 minutes.
Thankyou

My account manager Martin has been amazing. He took over a few months ago and I've been speaking to him bi weekly about different things I need to add to my system and nothing is ever to much trouble.
Thank you for a great service and please let him know he's doing a great job!

Julia was amazing with her help. She was clear with her instructions and found a quick fix for our problem. Thank you Julia !!

Needs to change my voip system and network. They were really good a getting me a great deal and came an install quick and efficient and showed the staff how to use the new system. FABTASTIC

We signed a 4 year contract with Halo communications which was taken over by Connecting Britain which has recently ended.

Although we have had issues with the service during the contract, I have found the staff generally polite and efficient.

We decided not to renew our contract as there are better options to meet our requirements elsewhere. According to the contract we signed with Halo, the agreement can be terminated by either party giving to the other 1 month’s notice after the minimum term.

I was surprised to receive an invoice for 3 months notice period (£743) and a copy of different terms and conditions justifying this. We have at no point been informed of a change of the conditions of our contract.

I have begun the complaints procedure and am confident that CB cannot just change their T&C’s to suit them without notification. I wlll take this to the ombudsman if required.

For anyone reading this before signing up with Connecting Britain, I would recommend you keep looking.

Diabolical service from this company. I’m aiming to report them to the FCA as soon as I receive their final response letter. Broken promises, unreturned responses to messages and calls, no managers available to talk to and no equipment received. I’ve spent hundreds of pounds and have nothing to show for it. Feels like theft tbh
Update 15/03/24 - Be aware of the finance company that Connecting Britain are using - Armada Asset Financing. They won’t take any responsibility for their relationship with the Connecting Britain scammers