Assuredsolutions Communications Recenzje 

Like others reviewing this company, my account was transferred from Connecting Britain (CB) to ASC. ASC was incorporated in March 2026, shortly before becoming the recipient of numerous Connecting Britain contracts. My subsequent experience with ASC has raised serious concerns about the handling of the transfer, billing practices, complaint management, and treatment of customers who require reasonable adjustments.

Following the transfer, ASC failed to establish customer Direct Debit arrangements as expected. Customers were then charged £10 for paying by an alternative method, with ASC initially asserting that this charge was mandated by its terms and conditions. When I repeatedly requested the specific contractual provision authorising the charge, ASC stopped relying on that explanation and instead argued that the charge was shown on invoices. An invoice is not, in itself, a contractual basis for introducing a fee that the agreement does not authorise.

When I challenged the validity of the transfer and the associated charges, ASC relied on contractual clauses that it considered supportive of its position. However, when I relied on the same agreement to challenge its actions, my arguments were not meaningfully addressed. Uncontracted rates were also incorporated into my account and described as "legitimately owed amounts", despite my dispute over their contractual basis.

The handling of my complaint was equally concerning. I have ADHD and requested reasonable adjustments to communication and complaint management. Rather than providing a consistent point of contact, ASC effectively required me to deal with approximately seven separate departments, with little evidence of effective communication between them. My complaint was closed because one department apparently did not know that I had responded to another. Eventually, while the dispute and correspondence were ongoing, ASC stopped responding, suspended my service and informed me that it would remain suspended until payment was made.

I believed I had a reasonable opportunity to process the situation and seek advice. Before even one full working week had elapsed, ASC issued a termination notice and an invoice exceeding £700, stating that the contract had been terminated and presenting the matter as concluded. When I emailed to explain my confusion at this sudden change of position, I was told that I was being given "one last chance to pay, or the termination will proceed".

That raises an obvious question: if the contract had already been terminated and the termination invoice issued, how could ASC subsequently say that termination would only proceed if I failed to pay? The contradictory explanations have done little to inspire confidence in the company's handling of the dispute.

I have collated a number of concerning data points arising from these events. I cannot draw definitive conclusions about the wider circumstances, but I believe other customers affected by the transfer from Connecting Britain should take steps to establish what information was transferred and how their accounts were subsequently handled.

**If your account was transferred from Connecting Britain to ASC, I strongly recommend considering the following:**

- **Submit a Subject Access Request (DSAR) to ASC.** Request all personal data received from Connecting Britain, together with relevant account-transfer records, internal correspondence, complaint notes, call recordings and other personal information relating to the handling of your account. Be specific about the information you want disclosed.
- **Contact Fortis Insolvency regarding Connecting Britain** if you believe your account was mishandled by CB before the transfer or that payments, account records or other matters remain unresolved.
- **Keep your own records.** Retain invoices, payment evidence, contractual documents, emails and a chronology of events. If you dispute a charge, ask the company to identify the precise contractual provision authorising it.

My experience raises questions about the consistency of ASC's contractual arguments, the transparency of its billing, the management of complaints and its approach to reasonable adjustments. Other affected customers may have information that helps establish whether these are isolated incidents or part of a wider pattern.

I am sharing this so that other customers know they can request their data and scrutinise what happened to their accounts following the transfer. If you have experienced similar issues, consider documenting them and pursuing the appropriate formal complaint routes.

AVOID THIS COMPANY.

PROPER SCAMMERS, same as their older companies that were liquidated or going trough winding up like Connecting Britain.

We have lost around £9,000 to this scamming company and got us a CCJ on top asnwell which we are working to remove, as it was ruled they have done it illegally and have not waited 30 days. We have read up the other people experiences and You can simply see the same over a nd over. Lots of financial and company reputational damage has been done to many people who tried to stand up to them and their bully type techniques were used including the threats.

Avoid.

We were inherited as customers when ASC acquired Connecting Britain's hosted phone platform. Leaving cost us weeks of chasing, a £972 invoice we don't accept is lawfully due, eleven days without our main business line during our busiest period, and a legal threat on a contract they'd told us five times didn't exist.

In August 2026 ASC wrote that no customer contracts had been assigned in the acquisition, so it held no agreement with us, and gave two options: sign new terms or take 30 days' notice and port away. We chose to port.

Thirty days is not a realistic window to select a provider, complete a Letter of Authority and port 54 numbers. We started the day the letter arrived; the earliest port date was one day past the deadline.

Early emails were reassuring. On 24 August: no charges if the port completed within the notice period. On 28 August: once a port request was confirmed, numbers and services would stay active and free. Neither held.

Once the port was submitted, ASC invoiced £15 + VAT per number, £972 in total, payable within 48 hours or services would be suspended. The basis changed between emails: first our Connecting Britain terms, later withdrawn in writing, then an upstream supplier cost. Ofcom's General Conditions require porting without direct charge to the end user.

We disputed it. Our calling was barred and our main number went dead. We asked for two numbers to be forwarded to a temporary line, offering to pay: refused until the invoice was paid. We asked for evidence of the upstream cost: one £15 line item, quantity one, dated before our port request existed.

ASC then wrote it would not process the exports unless paid upfront, and ten minutes later that it had never suggested blocking the port. The same day, having told us on 21 and 24 August, 7 September and twice on 14 September that no contract existed, their legal team sent a 7-day letter asserting a "legally binding contract has been executed". It also thanked us for being a charity. We are not a charity.

Connecting Britain Ltd, the company we actually contracted with, entered liquidation eleven days after ASC's letter. Both records are on Companies House. ASC inherited its customers, so Connecting Britain's reviews are worth reading alongside these.

If you're in the same position: don't pay to leave. Ofcom's rules don't allow a direct charge for porting, and the carrier confirmed to our new provider that a losing reseller cannot hold numbers hostage over unpaid bills. File an Ofcom complaint and keep the reference; there's an industry Port Override Request process, run by the Office of the Telecommunications Adjudicator, for losing providers who suspend service or refuse to release numbers. Only your new provider can start it, and they'll need your reference. And ask your new provider to escalate with the underlying carrier directly. That's what moved things for us.

The numbers ported on the scheduled date, through the carrier, without ASC's cooperation being needed. We did not pay the invoice.

We would not recommend ASC to any business that depends on its phone numbers. Get a signed contract with explicit porting terms before committing anything, or look elsewhere.