COMPLETEDWORKS Recenzje 

44
•
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

GREAT COMPANY GREAT PEOPLE rapid response, spot on every time - so professional, earrings are beyond fabulous so much so that I have had to grow more ears - I want all their earrings. Everything arri... Zobacz więcej

Oceniono na 5 z 5

Millie was great - via email before a very pleasant in person experience. Very comfortable way to view all the goodies and select what I truly wanted. I provided a list before hand of my top 10 -... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

I adore I already have a collection of 4pairs earrings and 1 cuff and I adore them all, they are beautiful and exquisite and just one of a kind me. However, my lilac résine Crunches started to cha... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I recently ordered from Completedworks and I’m completely in love with the pieces - they are stunning! During the courier and delivery hiccups, Millie from customer service was an absolute star. Sh... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep jubilerski
  2. również w kategorii:
  3. Projektant biżuterii
  4. Sklep z dodatkami
  5. Sklep z wyposażeniem domowym

Napisane przez firmę

Fashion accessories shop in London, England


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

44 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,3

Wszystkie recenzje

(44)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 11

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Oceniono na 5 z 5

Shipping from the UK was fast and the…

Shipping from the UK was fast and the jewlery was well packaged. I really like their jewelry. Well made and fashion forward.

15 stycznia 2025
Opinia niezależna
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Odpowiedź od COMPLETEDWORKS

Hi Elisa,

Thank you for sharing your review. We hope to see you again soon!

Warm regards,
Completedworks Customer Care

Oceniono na 5 z 5

I love the earrings I bought

I love the earrings I bought - I’m wearing them now, and the stackable rings. But it is the earrings I love most of all.
* It would be even nicer if CompletedWorks didn’t give cut and paste responses. Rather don’t respond at all.

26 grudnia 2024
Opinia niezależna
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Odpowiedź od COMPLETEDWORKS

Hi Wellesley,

Thank you for taking the time to leave a review. We appreciate your kind feedback and hope to hear from you soon!

Warm regards,
Completedworks Customer Care

Oceniono na 5 z 5

Men’s custom wedding band

I recently commissioned Completedworks to design and make a custom wedding band for me.

I was very happy with the service provided by the team throughout the design process and in sourcing the stone which is embedded on the inside of the ring. The team were also quick to add an engraving after I changed my mind on this!

I’m really happy with my ring and would highly recommend Completedworks.

5 września 2024
Opinia niezależna
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Odpowiedź od COMPLETEDWORKS

Hi Adam,

Thank you for sharing your kind review! We're delighted to hear you're happy with your custom wedding band.

Warm regards,
Completedworks Customer Care

Oceniono na 5 z 5

Beautiful jewellery and fantastic…

Beautiful jewellery and fantastic customer service! It is worth collecting your items so that you can see the amazing building that completed works resides at.

30 listopada 2024
Opinia niezależna
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Odpowiedź od COMPLETEDWORKS

Hi Lesley,

Thank you for sharing your review. We loved having you in our showroom and we're glad you enjoyed the space.

Warm regards,
Completedworks Customer Care

Oceniono na 5 z 5

Super stylish

Stylish and different jewellery that’s eco friendly. Super fast shipping, items were beautifully packaged. Thank you

3 grudnia 2024
Opinia niezależna
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Odpowiedź od COMPLETEDWORKS

Hi there,

Thank you for taking the time to leave a review. We appreciate your kind feedback and hope to hear from you soon!

Warm regards,
Completedworks Customer Care

Oceniono na 5 z 5

Such a gorgeous studio and really…

Such a gorgeous studio and really beautiful jewellery. Huge thank you to Sandy who helped me pick out my wedding earrings and was so kind and patient and made the whole experience really wonderful!

7 listopada 2024
Opinia niezależna
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Odpowiedź od COMPLETEDWORKS

Hi Harriet,

Thank you so much for sharing your feedback. We truly value your support and look forward to hearing from you again!


Warm regards,
Completedworks Customer Care

Oceniono na 5 z 5

Beautiful pieces, excellent service

I ordered a pair of earrings for my wedding that I sadly could not keep because they did not go with my gown as I had envisioned, but the customer service department was so kind helpful in the returns/exchanges process! Such gorgeous jewelry, I know I’ll be ordering again for another occasion soon!

11 listopada 2024
Opinia niezależna
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Odpowiedź od COMPLETEDWORKS

Hi Erin,

Thank you for taking the time to leave a review. We appreciate it and hope to hear from you soon!

Warm regards,
Completedworks Customer Care

Oceniono na 2 z 5

Supremely overpriced jewellery

Supremely overpriced jewellery, not well designed. Customer service patronising and unhelpful.

14 października 2024
Opinia niezależna
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Odpowiedź od COMPLETEDWORKS

Hi Polly,

We appreciate your feedback!

We're sorry to hear the piece didn't meet your expectations. This feedback is really disappointing to hear, and we’d love the opportunity to discuss this further. Please forward your order number and details to info@completedworks.com.

Please know our customer care team always strive to help and assist our customers in every way possible. We’re constantly striving to improve our customer experience and your feedback is incredibly valuable to us.

Kind regards,
Completedworks Customer Care

Oceniono na 5 z 5

My CompletedWorks necklace…

My CompletedWorks necklace unfortunately broke, I got in contact with customer service and they were SO helpful! They were absolutely lovely and understanding.
As the necklace was in warranty they offered to repair free of charge. Once they received the necklace in their office, they decided instead to offer a replacement and shipped this out straight away. I received it within just a few days. Really pleased with their resolution and big thank you to their lovely team - I’m so happy to have my favourite necklace back!

25 października 2024
Opinia niezależna
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Odpowiedź od COMPLETEDWORKS

Hi Charlotte,

Thank you for your kind review! We're glad you're enjoying the replacement.

Warm regards,
Completedworks Customer Care

Oceniono na 1 z 5

NOT IMPRESSED AT NON DELIVERY

I ordered for the first time from this company and am not at all impressed by their carrier DPD. Completed works say delivery is express but this is not true as four days later I do not have my order. DPD contacted me to say my delivery would be made today. It has not been made and no further update from DPD and no response at all from Completedworks to my email , not even an automated response. I do not recommend this company.

UPDATE UPDATE

This company goes from bad to worse.Their carrier DPD failed to deliver on due date so I then selected a suitable pick up point which DPD agreed to.BUT DPD decided to deliver somewher else but I do not know where as no address was provided and only an initial for the pick up location.This is ridiculous for anyone but I am DISABLED and not able to go traipsing all over the place to try and find my goods.I asked Completed works for a refund BUT this has not been forthcoming and neither has any further response from them.I DO NOT recommend this company.

3 września 2024
Opinia niezależna
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Odpowiedź od COMPLETEDWORKS

Hi Lesley,

Thank you for your feedback.

We're truly sorry to hear about the difficulties you've faced with your recent order, and we want to sincerely apologise for the frustration this situation has caused.

Your parcel has since arrived back to us and refunded, as we were waiting for our shipping carrier to finalise the investigation.

Once again, we are deeply sorry for the inconvenience and stress this has caused. Please know we are constantly striving to improve our customer experience and your feedback is incredibly valuable to us.

We appreciate your patience and understanding while we worked to resolve this matter.

Warm regards,
Completedworks Customer Care

Oceniono na 5 z 5

Consistently the best customer service

The best customer service I have experienced! I have emailed the company on a couple of occasions now - to enquire about a possible repair and to ask for a delayed delivery date due to a holiday. The response is always a personal one. A special shout out to Sandy who could not be more helpful.

9 sierpnia 2024
Opinia niezależna
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Odpowiedź od COMPLETEDWORKS

Hi Jac,

Thank you for your kind review! We're glad to hear you enjoyed your recent experience with us.

Warm regards,
Completedworks Customer Care

Oceniono na 1 z 5

Disappointed with Faulty Earrings and Poor Customer Service

I recently purchased earrings from Completed Works, and unfortunately, my experience has been nothing short of disappointing. The earrings I received were faulty, breaking after just a couple of wears. Despite reaching out to the company multiple times via email to address the issue, my concerns were completely ignored.

To make matters worse, while I was attempting to resolve the matter with Klarna through their buyer protection program, Completed Works continued to disregard my attempts to communicate. Their lack of responsiveness and accountability is unacceptable.

Furthermore, I found the quality and design of their jewellery to be appalling, especially considering the marked-up prices. The craftsmanship did not live up to the promised standards, and the overall experience has left me deeply dissatisfied.

I cannot recommend Completed Works based on my experience. The combination of faulty products, poor customer service, and overpriced items warrants a one-star - buyers beware.

Update: I have now returned the item and received a full refund. I still wont purchase from them again though.

26 kwietnia 2024
Opinia niezależna
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Odpowiedź od COMPLETEDWORKS

Hi S,

Thank you for taking the time to share your feedback about your recent experience with us. I’m so sorry to hear about the issues you encountered with your recent purchase.

Firstly, we are deeply sorry to hear that the earrings you purchased were faulty and did not meet your expectations. Quality and craftsmanship are paramount to us, and it’s disheartening to learn that we fell short in delivering these standards to our customers. Regarding our communication, we did offer to repair the piece as a first step to resolve the issue, but we understand that you chose not to proceed with this option. Unfortunately as a claim had been put through with Klarna, we were required to wait for their decision before taking further action. But I understand how frustrating the wait can be, and we apologise we were out of touch during that process and you weren’t kept in the loop.

Although Klarna sided with us, as a gesture of goodwill, and despite the return being outside our standard 30-day window, we proceeded with a full refund. We appreciate your patience throughout this process and are committed to improving our customer service protocols to prevent similar issues in the future. We take your feedback about the quality and design of our jewellery very seriously and will be using your comments to help improve our services. If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to contact us.

Kindest,
Georgia

Oceniono na 1 z 5

TACKY

I was really impressed with the jewellery design and in spite of all the negative reviews decided to give the earrings a try. The original price was 450 Euros, but I found a good bargain on Farfetch with a 35 percent discount and a clear and customer friendly return policy in case I needed that. The earrings arrived in two days and GOD did they look cheaply made. Just your basic shiny tacky bijoux. And ... suprise suprise... they arrived already tarnished with dodgy stains all over them. Sent them straight back. Very disappointed.

20 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

I love my earrings

After I read the negative reviews on ordering directly from completedworks, I ordered through another platform so my review is referring to the jewelry only. I ordered two pairs of earrings and I love them. They look even better than in the pictures and are of high quality. The design is so unique and classy. I will order the matching rings as well.

29 czerwca 2023
Opinia niezależna
Oceniono na 1 z 5

Do not buy anything from Completedworks

I wish I could say I love it when I saw it irl. The worst jewelry quality for the price. I bought two pair of earrings, couple of rings and they shipped it to the US. Paid for all roughly $750, requested a return and Completedworks did not get back to me until I called the bank and requested a refund. Following day Completedworks got back to me and said that I can return items. I shipped everything back and paid about $100 to ship it back since I wasn’t satisfied with a product quality. Package was delivered to Completedworks within a week. Guess what? It’s been almost three months and I still did not get my money back from them, not only I lost $750 for the purchase, but also $100 to ship it back.

8 lutego 2023
Opinia niezależna
Oceniono na 1 z 5

Really poor customer experience - do not recommend

Two years ago I lost one of the earrings I ordered from their website a few months prior. I asked them if it was possible to buy a single earring and they said yes, but after that, they stopped responding to my messages so I had to give up.
For that reason, I didn't have a very good impression of them but I found earrings that I really liked so I gave them another try. The item I purchased was listed as being in stock and my credit card was charged immediately, but I had not heard anything from them for three weeks. I contacted them to check the status, and after four working days, I received a response and was told that the item would be shipped the next Tuesday, but it was not until three days later that it was actually shipped. Five weeks after the order was placed, my earrings finally arrived - in a bare accessory box thrown into a DHL paper envelope (not even a padded one). I usually support eco-friendly minimal wrapping, but I was a bit shocked that a piece of jewelry costing several hundred dollars was sent overseas like that.

I like their products but will never buy from their official site again. If you want their items, I strongly recommend ordering from other retailers.

30 września 2022
Opinia niezależna
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Odpowiedź od COMPLETEDWORKS

Hi Summer, I'm so sorry to hear about your experience. This is not at all how we want our customers to be treated and I'm really sorry to hear that there was a breakdown in communication and you received your earrings packaged in this way. We take care to use environmentally friendly materials in our packaging but this is not at the expense of how well they are protected during transit. Our pieces also always come with a reusable luxury travel pouch which it sounds like you haven't received. I will reach out directly to you to see how we can make it up to you and also to get more feedback on your particular case if you have 5 min to spare. Hope to hear from you. With all best wishes, Susie

Oceniono na 1 z 5

DO NOT BUY! VERY POOR QUALITY PRODUCTS!!!

very poor quality, tarnishes immediately! I bought the scrunch earrings from an independent boutique in NYC. They began tarnishing almost immediately, so I got in touch with the company for a replacement or repair. they said since i didn't buy directly from them, they could offer to rapair my earrings for a fee! I paid to send them back on my own dime, and basically they tarnished again immediately, but even worse this time. at this point the earrings look almost black. Never buying from this company. they can't stand behind their products and just got a few celebs to model their stuff to sell it.

15 marca 2022
Opinia niezależna
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Odpowiedź od COMPLETEDWORKS

Hi Christine, I'm so sorry to hear about your experience. You should definitely not have been charged for the return and repair. I'm going to look into what happened here and really appreciate your feedback so we can improve for future. I'm also sorry to hear that your earrings and replacements have tarnished so quickly. We have discovered that a batch of our box packaging has been reacting with our jewellery to hasten tarnishing - I'm so sorry that you have been affected by this. I will reach out directly to you so we can send you another pair and see if there are any other ways we can also make it up to you. Thank you again for getting in touch.

Oceniono na 5 z 5

Very happy

I read the other reviews on here after ordering some earrings so was a little worried about what to expect. However, I needn't have worried as my experience with Completed Works has been fabulous. They were packaged in such a lovely way with a cute little bag in a box and they are just as beautiful as I had hoped after viewing them on the website. Excellent quality and crafted with care in my opinion. Thank you 💓

12 października 2022
Opinia niezależna
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Odpowiedź od COMPLETEDWORKS

Hi Deboraj, thanks so much for taking the time to leave a review and for your support and trust. We're really happy that you're happy! If you need any help in the future please just let us know 💚

Oceniono na 4 z 5

Expensive and really bad product quality

I recently bought the scrunch earrings through Finematter for the first time and I was really disappointed by the quality of the product since they have been quite expensive as well. I have only worn them once but the colour already faded and is becoming rusty.

I was really upset since I bought them for my wedding the Tuesday after.

Update: I contacted them and they sent me new ones via express delivery! They also apologised and explained that they had some issues with one batch of box packaging that they think has been reacting with affected jewellery and causing the sudden tarnish.
So, I'm very glad that everything turned out well at the end and happy that they solved it very quickly.

27 lipca 2022
Opinia niezależna
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Odpowiedź od COMPLETEDWORKS

Hi Tina, thank you so much for the feedback, we really appreciate it. And thank you for giving us the chance to resolve the issue for you. So glad that you received in time for your wedding! Please let us know if you need anything else at all and we'd be happy to help.

Oceniono na 1 z 5

Do not buy their products

Unfortunately, they market their products as "hand-crafted" when in fact they are full of defects and cheaply made. I only bought their ceramics, but they are full of defects like pinholes and color stains. I'm surprised they didn't destroy defective items and instead decided to sell them, hoping customers do not notice the defects.

17 czerwca 2022
Opinia niezależna
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Odpowiedź od COMPLETEDWORKS

Hello, thanks so much for getting in touch and I'm so sorry to hear that you received pieces that you weren't happy with. All of our pieces are made using artisanal methods and do have slight deliberate variations in finish and colour but should still each be of high quality so I will reach out directly so we can rectify this for you. With all best wishes, Susie

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