I recently phoned Sarah to get car insurance sorted, and I couldn't be happier with the experience. She took the time to explain everything clearly and helped me get the right policy without any hassl... Zobacz więcej
Reakcja na opinię
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Purchased learner driver insurance for daughter. Lots of hidden charges such as a £40 cancellation fee when she passed. Ridiculous when the insurance is designed to end when the driver passes their t... Zobacz więcej
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Sarah was an absolute star throughout the whole process of getting a mid term adjustment on my policy. She updated me the whole way and never forgot to give me a call back to update me on anything. Wo... Zobacz więcej
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Awful. Spent 20 minutes doing a simple learner driver quote for my wife only to be told they can't provide anything. They got all of my details though, address, phone number, email, made me sign up et... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Collingwood Insurance Services (UK) Ltd. is a UK based insurance intermediary with offices in Newcastle upon Tyne. We have been providing our customer's value and excellent customer service since 2006. As a testament to this, Collingwood has won the Insurance Choice award for Best Specialist Insurance Provider 2018 and holds one of the highest Trustpilot scores for the car insurance sector, both of which are voted for by our customers.
Dane kontaktowe
Collingwood House, NE29 6AR, North Shields, Zjednoczone Królestwo
- 0345 470 0010
- info@collingwood.co.uk
- collingwood.co.uk
3,5
Średnia
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
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Be warned!!!
Like many other people on here. Took out temp insurance for my son whilst learning to drive. Paid full premium upfront. Passed his test, informed them and they charged us £40 for cancelling. Even though the full amount was paid upfront, they still charge a £40 cancellation fee.
Be warned !!!!
27 lipca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Kirsten,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Sarah was very helpful
Sarah was very helpful, little star great customer service asset to the company
24 lipca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Richard,
Thank you so much for your kind words!
We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Scam Clause
Bought my daughter's car insurance & paid in full for the year. Hidden in their terms & conditions is that you pay them £40 to cancel the policy or allow it to expire.
Disgusting hidden clause to catch people out. Will be making a complaint to The Financial Ombudsman.
13 lipca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi John,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards,
The Collingwood Team
Brilliant customer service - Nick
Spoke to Nick on the phone, was so helpful and pleasant. Ran through everything with me and was as helpful as he possibly could've been and created a policy when no one else would insure me in an unusual situation.
13 lipca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Finley,
Thank you so much for your kind words! We’re delighted to hear that Nick was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
If you pass the driving test and not to…
If you pass the driving test and not to ask then, then will cancel your policy and block your account and your to check base on what term to cancel your policy and ask you ro paid £40.00. its very bad. they will want to direct debit form your saved card. be careful. They block my account, so I cannot check the terms and I talk to then via email, but they not tell me base on what terms! I request the charge detaidls, but they don't give me.
1 lipca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Kam,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Iam very very happy with her…
Iam very very happy with her service,she was kind and helping customers,thanks
7 lipca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Praveena,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
They scam you out of your money when u…
They scam you out of your money when u cancel ur insurance make u pay back a stupid amount of money
3 lipca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Justin,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Very Difficult to Contact and Make Payments
Very disappointed with Collinswood Insurance. I have tried multiple times to contact them by phone, but it is extremely difficult to get through to anyone. They also don’t seem to offer a proper direct debit option, which means I have to call every month just to make a payment — this is very inconvenient and frustrating.
I also sent an email requesting a call back, but I have not received any response. The lack of communication and support is unacceptable and has caused unnecessary stress. I hope they seriously improve their customer service and payment options in the future.
30 czerwca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Abhijith,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Be careful with learner driver…
Be careful with learner driver insurance from Collingwood. They charge a £40 cancellation fee when you pass your driving test, even though passing is the whole purpose of having learner insurance. As the policy cannot continue once you've passed, you're effectively forced to cancel and pay the fee. This feels like a hidden and unreasonable extra cost that all customers are likely to incur. Had I known about this charge upfront, I would have considered other providers.
2 lipca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Mrs Palmer,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
It’s has been very very good talking a…
It’s has been very very good talking a member of your staff which is julienne she’s a great
30 czerwca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Aqib,
Thank you so much for your kind words!
We’re delighted to hear that Julienne was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
ind Regards
The Collingwood Team
Used this company for a while now and I…
Used this company for a while now and I have never had a problem with them, the service and the staff are excellent.
30 czerwca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Trevor,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Sarah was excellent ,the customer…
Sarah was excellent ,the customer service provided was great from all the agents, I have spoken to Michael and Alistair too in the past.
30 czerwca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Aqib,
Thank you so much for your kind words!
We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
ind Regards
The Collingwood Team
Rang up to renew my insurance spoke to…
Rang up to renew my insurance spoke to Dee-lie was really friendly and polite
29 czerwca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Connor,
Thank you so much for your kind words! We’re delighted to hear that Dee-Lie was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Be extremely cautious before taking out…
Be extremely cautious before taking out a learner policy with this company. They charge a £75 administration fee just to set up the policy, a £40 cancellation fee when you pass your test, and an additional £4.50 added to every monthly payment.On top of that, the insurance itself is priced at short‑term rates, meaning you pay around 80% of the annual premium for only six months of cover, plus all the fees mentioned above.These costs are buried in the small print—a very clever arrangement between the so‑called broker and the insurer, leaving customers paying heavily at both ends. All there so called terms is burried in hyperlinks in their quote journey.
29 listopada 2025
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Stuart,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Ghulam,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Avoid
My daughter passed her test just over 6 months into the policy, and you are warned that you must let them know immediately when the test is passed. I did this, and not only did I not get a refund, but I had to pay more money for the privilege of canceling !!!! Avoid Avoid Avoid
25 czerwca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Paul,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Sarah was amazing excellent service…
Sarah was amazing excellent service policy set up successfully explained thoroughly through all the terms and conditions off the policy 5 stars!
24 czerwca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Danish,
Thank you so much for your kind words!
We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Dee-lie was really helpful and clearly…
Dee-lie was really helpful and clearly explained the all process for me to get my taxi insurance.
18 czerwca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Morr,
Thank you so much for your kind words!
We’re delighted to hear that Dee-Lie was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Great helper!
19 czerwca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Silviu,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Absolutely ridiculous cancellation fee
Absolutely scandalous the way this company treated my daughter when she had to cancel the policy due to trauma from a fatal car accident with a £94.24 charge.. stay well clear will never use this company again
18 czerwca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Christian,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
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