I recently phoned Sarah to get car insurance sorted, and I couldn't be happier with the experience. She took the time to explain everything clearly and helped me get the right policy without any hassl... Zobacz więcej
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Purchased learner driver insurance for daughter. Lots of hidden charges such as a £40 cancellation fee when she passed. Ridiculous when the insurance is designed to end when the driver passes their t... Zobacz więcej
Reakcja na opinię
Awful. Spent 20 minutes doing a simple learner driver quote for my wife only to be told they can't provide anything. They got all of my details though, address, phone number, email, made me sign up et... Zobacz więcej
Sarah was an absolute star throughout the whole process of getting a mid term adjustment on my policy. She updated me the whole way and never forgot to give me a call back to update me on anything. Wo... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Collingwood Insurance Services (UK) Ltd. is a UK based insurance intermediary with offices in Newcastle upon Tyne. We have been providing our customer's value and excellent customer service since 2006. As a testament to this, Collingwood has won the Insurance Choice award for Best Specialist Insurance Provider 2018 and holds one of the highest Trustpilot scores for the car insurance sector, both of which are voted for by our customers.
Dane kontaktowe
Collingwood House, NE29 6AR, North Shields, Zjednoczone Królestwo
- 0345 470 0010
- info@collingwood.co.uk
- collingwood.co.uk
3,5
Średnia
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
They are totally lost on their system
They are totally lost on their system, As I already got quote and paid over £400 upfront. They started cancelling my policy and charged me £77 for only one week without apologizing.
Total scam.
19 sierpnia 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Ana,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards,
The Collingwood Team
Sarah was Great!
Sarah was Great!! Given me best quotation and guide me every thing
21 sierpnia 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Zunaira,
We’re always delighted to hear when our customers have had a positive experience with us and have taken the time to share your thoughts with us.
If we can help with anything in the future, we are always here on hand to help with any queries or questions you have.
Kind Regards,
The Collingwood Team
If you pass your test they charge you £40
Please beware when you pass your test they cancel the insurance and then charge you £40 for doing so. Even though they are cancelling your policy, and most people don't take a year to pass their test. So instead of including the cost in the in total quote, they add money on at the end to bump up the premium but to beat others initial quote, Underhand tactic as you would expect from an insurance firm when I said this they threaten debt collectors in a smug way as they know your not going to do that for£ 40 .I would avoid for this reason.
21 sierpnia 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Danny,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards,
The Collingwood Team
The service they provide is great
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Sajid,
Thank you for sharing your feedback regarding our products and services. We value feedback from our customers and always delighted to hear when they’ve had a great experience with us.
If you have questions in the future, please contact us.
Kind Regards,
The Collingwood Team
I was speaking to Sarah and was doing my insurance
I was speaking to Sarah and was honestly one of the most loveliest and helpful operators I’ve come across, went through everything and made sure I understood it all and made the process easy for me.
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Hussain,
Thank you very much for taking the time to share your thoughts with us. We truly appreciate your feedback and we’re delighted to hear that you had a positive experience with us,
Please let us know if there is anything we can help with in the future.
Kind Regards,
The Collingwood Team
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Umutbek,
Thanks for the 5* review. We’re always delighted to hear when our customers have had a great experience with us!
If you need anything in the future, or have any questions that we can answer, please don’t hesitate to reach out and one of the team will be on hand to help.
Kind Regards,
The Collingwood Team
Have to pay a cancellation fee
Have to pay a cancellation fee because I passed my driving test 2 weeks before the insurance ends and they didn't send me a year no claims until a week after I got insured on a full license.
1 sierpnia 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Max,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Absolutely rubbish insurance provider
Absolutely rubbish insurance provider , stay away from them . Once you pass your test , they will try to rip you off from money , ( after 1.5 months they asked me to pay for half of year insurance ) . STAY AWAY FROM THEM . If you want to be safe
1 sierpnia 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Tom,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Sarah was brilliant
Sarah was brilliant from start to finish. She took her time and was very helpful. Even when our vehicle was not showing on the system, she manually found and entered the details. Her phone mannerism and customer service was very nice and a pleasure to deal with. Thank you very much
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Majed,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Haitham,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
They scam you with cancellation fees…
They scam you with cancellation fees when you pass your test, whereas leaving the policy to expire would cost you nothing. Avoid at all costs.
7 sierpnia 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi ,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Sarah provided exceptional assistance…
Sarah provided exceptional assistance with my inquiry. Her responses were prompt, insightful, and concise. She is an outstanding advisor!!
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Sebastien,
Thank you so much for your kind words!
We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Don’t take out learners insurance via…
Don’t take out learners insurance via Collingwood. When you pass your test and cancel they charge a fortune with cancellation charge and pro rata annual charge, which if you are 17, you may not fully understand. May be reasonably priced when you take it out but it’s a massive con with hidden charges.. which they will argue were clear. Only had it for 2 months and cost so much. Told us not to pay the outstanding amount whilst our complaint was being reviewed but then demanded money. Paid this money and then they also deducted the same money the day after in error, without notification or permission from the bank holder and then advised it will take 2-5 days to refund. Steer clear!
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Vickie,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
very happy from their behaviour
very happy from their behaviour, explaining each an every thing, very helpful staff i should mention Sarah Henderson very kind member of their team highly recommended insurance company
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Mumtaz,
Thank you so much for your kind words!
We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Sarah was lovely polite and an asset to…
Sarah was lovely polite and an asset to the Collingwood team
3 sierpnia 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Nicola,
Thank you so much for your kind words!
We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Excellent Customer service provided by Sarah. taxi insurance sorted
Sarah was excellent. Very polite and thorough with everything. cant recommend them enough. Great experience with her and collingwood.
3 sierpnia 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Sheroz,
Thank you so much for your kind words!
We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Outstanding Customer Service from Sarah!
I had an excellent experience with Collingwood Insurance Services, and I can't thank Sarah enough for her outstanding support. She was incredibly friendly, patient, professional, and knowledgeable throughout the entire process. She took the time to explain everything clearly, answered all of my questions, and made what could have been a stressful experience feel simple and straightforward.
Sarah went above and beyond to help me, and I genuinely felt valued as a customer. Her excellent customer service is a credit to Collingwood Insurance Services. I would highly recommend both Sarah and the company to anyone looking for helpful, efficient, and professional service.
30 lipca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Rashta,
Thank you so much for your kind words!
We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
ind Regards
The Collingwood Team
This company is great because there are…
This company is great because there are honest with the product that they are providing, quick with the service when the customer needs them, they are always looking for the best deals for their customers not for their company, I was personally impressed and with one of this company’s staff (Sarah) she always tried to find the best service for the customer. She is very knowledgeable, quick, speaks clearly even with with some costumers who are the English is not their first language as me. So I’m grateful to have her in this company.
29 lipca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Badreldeen,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Absolutely appalled by Collingwood…
Absolutely appalled by Collingwood learner insurance. When you cancel (which you have to do by law when the driving test is passed) you are hit with huge costs. The policy was cancelled after 6 months and 6 days from the start date...and we "OWED" them money. I'll never use this company again.
28 lipca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Mark,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
Be warned!!!
Like many other people on here. Took out temp insurance for my son whilst learning to drive. Paid full premium upfront. Passed his test, informed them and they charged us £40 for cancelling. Even though the full amount was paid upfront, they still charge a £40 cancellation fee.
Be warned !!!!
27 lipca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Kirsten,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
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