Collectorscage Recenzje 1246

Jeg har haft en meget frustrerende oplevelse med min returnering hos Collectors Cage.

Min taske blev ifølge PostNord leveret til virksomheden d. 13. april, hvilket jeg har dokumentation for. Trods gentagne henvendelser har jeg ikke fået en konkret status på min returnering, men kun standardsvar om, at jeg “snart hører fra dem”.

Jeg er flere gange blevet bedt om at sende dokumentation, som jeg allerede har fremsendt tidligere, uden at sagen er blevet afklaret.

Til sidst var jeg nødt til at oprette en indsigelse via min bank, før der skete noget.

Manglende overblik, dårlig kommunikation og meget lang behandlingstid gør, at jeg desværre ikke kan anbefale dem.

Mest pinlige oplevelse jeg nogensinde har været vidne til!

Jeg bestiller en taske, som jeg gerne vil annullere da jeg har fundet en anden som jeg hellere vil have. Jeg får svar samme dag, hvor de lover at ordren er annulleret. Jeg bestiller derfor den taske jeg gerne vil have. Der vil rabat koden så ikke virke, jeg skriver til dem med det samme og der kommer styr på det og de vil tilføje det efterfølgende. Alt godt indtil her.

Der går et par dage, så modtager jeg en pakke og glæder mig til at åbne den, da jeg så åbner pakken så er det den forkerte taske og den lugter absurd meget af kælder! Altså til den hel grelle side. Jeg skriver til dem med det samme og forklarer problemet. De tilbyder så at jeg kan beholde tasken, som jeg ikke vil have, og få 500 kr refunderet. Virkelig underligt tilbud. Når jeg tidligere har skrevet det ikke er den jeg vil have.

Jeg skriver til dem at jeg absolut ikke vil have tasken da det er den forkerte og den samtidig lugter fælt! Derfor vil jeg gerne have en returlabel. Så får jeg en mail retur fra dem, ikke med label, men med et svar på at de gerne vil se på hvorfor rabatkoden ikke virkede i første omgang - som de har svaret på tidligere. Det er så her vi er nu.

I love collectors cage. Not only is the selection phenomenal, the customer service is fantastic! The girls can’t do more to help you

Really good experience, the order was slightly delayed with shipping but the communication was clear and i was frequently updated. It still came within 2 weeks which is pretty fast for international shipment

Alles perfekt, Mitarbeiterin sehr nett und behilflich und meine Speedy 30, ist genau wie in der Beschreibung 🤍 gerne wieder für meine nächste Tasche

I am leaving this review after a very disappointing experience that ultimately required PayPal intervention to be resolved.

I placed my order on April 2nd, and the first issue was already a significant delay in processing and shipping. The item was not dispatched promptly, despite being in stock, which is not acceptable for a paid order.

Once the parcel was finally shipped, the situation worsened. The seller chose a low-cost shipping solution (PostNord handed over to BRT in Italy), which resulted in the package being stuck at a depot for over three weeks without any delivery attempt.

The tracking consistently showed “available for pickup at the depot”, with no progress whatsoever. The parcel was never delivered, never re-routed, and never reached the destination city.

What is most concerning is the complete lack of responsibility from the seller. Despite being contacted, I was initially asked to deal with the courier myself. Later, I was told the issue would be handled, but no effective action was taken. The courier was chosen by the seller, and as a customer I had no control over this. Therefore, the responsibility for the failed delivery and lack of resolution lies entirely with the seller.

Even after the situation was clearly unresolved, and despite holding my payment for nearly a month, the seller did not issue a refund proactively. Instead, I was forced to escalate the case to PayPal, which ultimately ruled in my favor and issued a full refund.

A professional and customer-oriented seller would have taken responsibility, issued a prompt refund, and handled the courier issue separately. This did not happen.

In the end, I was left without the product and without my money for an extended period, due to poor logistics choices and a complete lack of customer care.

I strongly advise others to consider carefully before purchasing from this seller.

Ottima esperienza, prodotto arrivato perfetto come da descrizione . Anche l’assistenza davvero bravi e disponibili per qualsiasi domanda o informazione . Sicuramente consigliato

I purchased a bag from Collectors Cage and the experience was absolutely fantastic in every aspect. The customer service was impeccable—kind, helpful, and always ready to answer any questions.
The bag is even more beautiful in person, with great attention to detail and perfectly matching the description. You can immediately see the focus on quality and authenticity.
Shipping was also very fast and smooth, with secure and well-done packaging.

My bag smells really old and ”moldy”
It was noticeable right away when I opened the box. Disappointing.

Lovely product, came quickly! 😊

Produkt wie beschrieben, zügiger Versand, gute Kommunikation, nur die Preise sind meiner Meinung nach für bestimmte Merkmale, Beschaffenheiten ein wenig zu hoch angesetzt.

when I reviced my Dior saddel bag and I has a really a bad smell of vintage, but the bags condition is very good. But I am not happy with the smell

Very bad service not to clean it all before.

Hello,
Very good experience. The Céline bag is beautiful like shows the picture. High quality service. Nice gift too. One Handbagholder.

Det eneste jeg kan sætte en finger på er at leveringen tog længere tid end forventet. Det skal lige siges de sendte en mail og informerede mig om den forsinkede levering. Derudover er selve produktet virkelig virkelig flot. Min taske var nærmest i bedre stand end på billederne fra hjemmesiden. Jeg er virkelig virkelig tilfreds:)

Vesken var som beskrevet på nettsiden. Veldig fornøyd

Tasken havde en virkelig kraftig lugt af kælder. Derudover var den enormt beskidt og støvet og var højst sandsynligt aldrig blevet gjort rent eller bare tørret over med en våd klud.

Jeg har selv formået at gøre den ren og få diverse pletter af men lugten er der stadig.

Vil ikke anbefale at købe fra deres hjemmeside men i stedet tage ind i deres butik så man selv kan vurdere standen på den :(

Ik heb een Gucci Crossbodytas tas in de sale gekocht. De tas ziet er uit zoals op de foto’s. Hij is verzonden in een grote doos en was zorgvuldig verpakt. Van bestelling tot ophalen duurde ruim twee weken. Ik had niet voor expres bezorging gekozen en weet ook niet meer of die mogelijkheid er was. Het uitpakken was echt een feestje. Leuke kaart, dustbag en authenticiteit card erbij. Ik zou hier zeker weer bestellen.

I had a really great experience with Collecters Cage. The customer service was excellent – very friendly, helpful, and quick to respond. When I had a problem, they immediately stepped in and solved it without any hassle, which I really appreciated.

The quality of the items is also very good, and the descriptions are accurate and reliable, so you know exactly what you’re getting.

Overall, everything about the experience was smooth and enjoyable. You can tell they care about their customers and take service seriously. Definitely recommend!

Amazing service, beautiful store and even better bags