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Collecting.com Recenzje 

428
•
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I've used watch collecting and collecting cars many times over the last few years to buy and sell watches /cars. Its a really good platform, great customer service agents, and totally transparent.... Zobacz więcej

Oceniono na 4 z 5

Good communication & with a number of registered users I was able to achieve my reserve. Very simple process & the price to sell is competitive I would recommend

Oceniono na 5 z 5

From the moment I contacted Watch Collecting I was made to feel so welcome and safe. Totally genuine hard working team. I dealt with Jamie who was a very efficient and knowledgeable gentleman. He k... Zobacz więcej

Oceniono na 5 z 5

I was a little nervous at the outset, I though selling a valuable item via online auction could be a risk. However, Mark (my allocated person at Watch Collecting) talked me through the very simpl... Zobacz więcej

Informacje dotyczące firmy

  1. Dom aukcyjny

Napisane przez firmę

Collecting.com is a global online auction platform for collectible watches, bringing buyers and sellers together through curated, 7-day auctions. Launched in 2021 as Watch Collecting, the platform has grown to more than 400,000 members and achieved over £110 million in sales. Our specialist team is based in the UK, with offices and expertise around the world, sourcing and presenting a broad range of watches to an international audience. Whether buying, selling or simply following the market, Collecting.com offers a secure, specialist-led experience for collectors.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

428 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 50% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(428)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 81

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

They will harass you even if you say…

They will harass you even if you say no!

Spoke to Hugo a few months back about the possibility of listing a watch. I wasn't dying to sell and just wanted to see the reaction. I was concerned with his demeanour, his inability to return calls at a set time and his pushiness to list at a much lower price so politely declined.

Today I receive another email and I respond telling him that we've already had the conversation and decided not to go ahead. He's carried on arguing over email comparing the value of a 2019 watch to a 2022 watch.

If anyone at Watch Collecting sees this, can you please kindly ask him to stop contacting me? At no point have I asked to be repeatedly contacted or argue about a price. I've said no and moved on. I hope Hugo can too

21 lutego 2025
Opinia niezależna
Logo Collecting.com

Odpowiedź od Collecting.com

Hi Ketan,

Thank you for the above review.

We are sad to hear that you had a bad experience with us recently. We just wanted to provide you some clarity on our approach and procedures when speaking with possible sellers.

Hugo spoke with you near the end of January after you enquired to sell your watch with us. After discussing the watch and the reserve price with you, you decided not to go ahead with listing with us.
For each of our listing enquiries that have listing potential, our Consignment team carry out follow ups roughly a month after the initial conversations. Hugo got in touch with you to see whether you were still interested in listing with us, providing you with an example of a similar watch that recently sold on our site.

We’re sorry if you felt this was too much contact, and will feed back to the team so that we can look into our approach to the Consignment process.

As a gesture of good will, we would be happy to offer you a free Managed Service worth £250 and free boosting worth £100 if you were to decide to list with us in the future.

Kind wishes,
Watch Collecting Client Services Team

Oceniono na 5 z 5

Amazing service from start to finish

Amazing service from start to finish. Very professional outfit, Hugo was great at walking me through the process. Will 100% be buying again and recommending… once I have financially recovered from this purchase! Thanks to the Watch Collecting team.

14 lutego 2025
Oceniono na 5 z 5

The process was hassle free from…

The process was hassle free from beginning to end.
Everything was clearly explained by my consignment representative (Fluer), my expectations were met and it was a pleasant experience.
Highly recommended.

29 stycznia 2025
Oceniono na 1 z 5

Awful experience

Awful experience, stay away from this platform.

So quick to take the fee and so little help when they make a mistake.

Advert has the wrong description, condition was awful and looks like the images must have been edited!

As soon as I questioned this, I was told "no refund to the fee" in other words you are forced to buy whatever you bid on.

Even if the auction is listed wrong on their part.

1 stycznia 2025
Opinia niezależna
Logo Collecting.com

Odpowiedź od Collecting.com

Hello Mo,

To clarify some details on your above review.

After winning the Auction for the Patek Philippe, you requested that the watch be authenticated for collection. This is not usually something that happens in our post-Auction processes, however we went ahead and had the watch authenticated by a verified Patek Philippe authenticator, supplying you with a report detailing the watch’s correct provenance.

Despite being provided evidence of the watch’s authenticity, you decided to pull out of the deal, breaking the conditions of the sale detailed in our terms and conditions.

We strongly disagree with your statement that the listing was misdescribed. The images and description within the listing correctly presented the watch and its condition, paired with the authentication from the verified Patek Philippe authenticators. You did not come to see the watch, nor receive it before withdrawing from the sale.

Oceniono na 5 z 5

Great experience selling my Rolex…


Great experience selling my Rolex through Watch Collecting. Mark was excellent - professional, clear, and made the process simple and efficient. Always on the end of the phone if needed. Highly recommend!

13 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Very happy

Very happy. My first purchase on Collecting Watches and the company and seller were excellent and very easy to deal with. Would strongly recommend them and will definitely be buying again.

12 grudnia 2024
Oceniono na 5 z 5

Extremely professional service

Extremely professional service; excellent client contact; pro-active management and Hugo is not only charming but extremely knowledgeable about the current market conditions.

2 grudnia 2024
Oceniono na 5 z 5

Outstanding service all round

Hugo from watch collecting was excellent. Process was clearly explained and sale went well. Highly recommend and will be using their services again if and when I want to sell or purchase a quality watch.

6 listopada 2024
Oceniono na 5 z 5

Superb and Professional service from…

Superb and Professional service from all at Collecting Watches and in particular Alex.
Would thoroughly recommend as product was as described and even save some money against retail in a brand new watch.
See you again soon!

7 listopada 2024
Oceniono na 1 z 5

Avoid

I made a bid with an keying error 24hrs before the auction closed. Within a few minutes I contacted watchcollecting to ask for it to be amended, they refused despite the auction having a day to run. Watchcollecting would not engage until after the sale was made, hid behind the ts and cs. The result was that the sale fell through, watchcollecting made their £600 commission
(which they take up front) and the transaction didn’t happen because the price was set falsely high. The seller lost out as did I when there was an opportunity to correct the error. Watchcollecting are out to make their commission - nothing more and are not acting either for the buyer or the seller, just themselves.

4 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Great service - thank you

I was a little nervous at the outset, I though selling a valuable item via online auction could be a risk.

However, Mark (my allocated person at Watch Collecting) talked me through the very simple process and once the auction started we quickly hit the reserve. Within 2 hours of the auction ending the buyer was in touch and collected / paid within 24 hours of the auction ending.

Very happy and will definitely be back.

28 października 2024

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