Where do I start, this company is truly a diamond in the rough. I was so nervous at first. It seems everywhere you turn in crypto someone is trying to take from you. Not these guys. The app is easy to use, security is tight and the customer service is impeccable. I have been using them for about two years. I made a mistake that should have cost me dearly but thanks to the incredible customer support who worked with me for several days to resolve my situation. They did not have to help me. It was my fault. Thank you Anthony, Russel, and CoinRabbit.

Coin rabbit is a great platform and easy to use, the customer service is always prompt and helpful also

I am very grateful for this company, it’s great to have a company that is there when you need funds, you have access to your funds within minutes of delivering your collateral. Once you pay your loan your collateral is returned immediately. I give them 5 stars there customer service support staff is excellent and are always available to help you.

Everything runs smooth, I tried some BTC lending, good service, quick and reliable!

The assistance I received to resolve my problem was fantastic. It was resolved quickly and I was very much satisfied with the customer support representative (Wayne).

i am very happy with this plataform, they work very well, you get the loan quickly and they return you the collaterall quickly when you repay the total of the loan.
They help you so much by chat.
100% reliable platform

Quick, easy and very intuitive. Great customer service.
A must try!! Thanks guys

Great support! I had a problem sending XRP because i put the wrong destionation tag, but Coinrabbit team resolved that problem really fast. I already have my XRP tokens in my wallet

top service. thx u wayne :)

Excellent customer service! Sent assets on an incorrect network and they were able to correct the issue. I have had no issue receiving, paying back, or unlocking funds so far. Thank you again!

is Good App Loan

The patience and customer service that I received from this company was top notch. Wayne took the time to help me correct my mistake when I sent some crypto without the memo, I'm a boomer and this is a huge learning curve for me but Wayne was extremely patient and helpful, so refreshing to find this level of customer service today. I will do all of my crypto loans through Coin Rabbit.

Wayne and the support team at CoinRabbit
are great. Always helpful, always on it!

Can't withdraw at all with no info on why or how to fix . Withdraw process goes for a day or 2. Then fails with no explanation

they are legit and not just doing a job..they will listen to your 1000annoying questions and stilll handle your business for you. thanks..highly recommend!

I plan to continue to use this service, though I need to anticipate possibility of extended time to remove crypto.

Pro:
Coinrabbit offers loan on crypto not offered elsewhere.
Quick response of customer service
Easy to use interface

Con:
Unexpected 6 hour delay in removing my large crypto amount.
Fees to deposit crypto
Large spread on exchanges

After paying off a loan, I tried to transfer off my collateral worth nearly $5,000 USD.
For over 6 hours, the transfer showed as "Processing" with no evidence from the receiving wallet of it being in process of transfer.
The customer service representative claimed "your funds are safe and will be transferred to you within 2 days." By the 7th hour, the transfer completed.

Legit, fast,and secure.

Guys, I repaid my loan but my collateral got stuck with you (in processing mode) and nobody is there in the Live Chat, please rectify, loan ID 4655724626.

I am giving 4 stars because I used the service quite a lot and never had a problem before. I hope this continues.

UPDATE: After a quick email to support, the issue was completely resolved.

I'd advise everyone to fully understand LTVs and margin calls before taking a loan out to avoid frustrations.

After two years of using this platform, I feel compelled to share my honest experience. What started as a straightforward service has evolved into something far less transparent. While they’ve made aesthetic improvements, some of their practices raise serious concerns about fairness and user security.

One key issue is the frequent policy changes, often without clear communication. For instance, during volatile market periods, the platform has experienced freezes, making it difficult for users to manage their loans in real time. Instead of proactively scaling their infrastructure to handle demand, these issues persist, leaving users unable to take necessary actions when it matters most.

Another concern is the way interest and margin call structures have changed over time. While initial terms seemed clear, adjustments were made that impacted user balances without prior notice. Many users only realized these changes when they saw their margin calls creeping closer to liquidation levels. Transparency in financial services is crucial, and unexpected shifts in key terms create unnecessary stress for customers.

Interest rates also appear inconsistent. While advertised rates might seem competitive, the actual charges can be significantly higher, leading to confusion about true borrowing costs. A clearer, more predictable pricing structure would go a long way in building trust.

Customer support has also declined significantly. In the past, assistance was readily available when issues arose. However, in recent months, responses have become generic, slow, and unhelpful. When dealing with financial assets, timely and effective support is essential, yet it feels like customer concerns are no longer a priority.

Lastly, operational inconsistencies have led to frustration. In some cases, users have reported delayed transactions, especially when trying to top up loans. Previously, top-ups were acknowledged immediately, but now, processing delays can lead to unnecessary liquidations—an issue that could be avoided with better systems in place.

While there are no positive aspects to the platform, the lack of transparency, changing terms, and unreliable service make it difficult to recommend. There are other platforms that provide similar services with clearer communication and stronger customer support. If you’re considering using this platform, I would strongly advise thorough research and caution.

Good answers to questions.