Superb. Outstanding coffee. And that's what really matters. Everything else is also great. Beautifully packaged. Carefully packed and shipped FAST. Can't recommend Coaltown highly enough.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We discovered Coaltown coffee a few years ago whilst on holiday near Ammanford, and have continued to either revisit or mail order since. Great coffee and great service both in the cafe and online.
Reakcja na opinię
The Jenkin Jones (No 5) Decaf coffee is excellent with a rich and chocolatey taste. Highly recommended. Coaltown also deliver quickly in robust packaging.
Reakcja na opinię
Two 1kg bags were well packaged and arrived three days after order sent. Excellent coffee and service!
Informacje dotyczące firmy
Napisane przez firmę
We're a multi-award-winning specialty coffee roastery, proudly roasting in a post-industrial town in South West Wales. Every coffee we source and roast is chosen for quality, character and the people behind it. As a Certified B Corporation, we're committed to doing business the right way, supporting producers, our community and the planet. Visit our espresso bars, shop our online store, or purchase a coffee subscription to keep exceptional coffee landing on your doorstep. However you brew, we're here to help you make every cup a good one.
Dane kontaktowe
The Roastery, SA18 2LS, Ammanford, Zjednoczone Królestwo
- 01269400105
- hello@coaltowncoffee.co.uk
- coaltowncoffee.co.uk
4,8
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I have used Coaltown Coffee for years
I have used Coaltown Coffee for many years now. I like the coffee and have tasted coffee from places I didnt know made coffee! There is a good variety of flavours too. Coaltown Coffee is a very reliable company and I have always been kept informed and had any questions I had answered quickly. Overall a great experience.
21 lipca 2026
Odpowiedź od Coaltown Coffee
Thank you so much for sticking with us over the years, it really means a lot. We're delighted you've enjoyed exploring coffees from origins that might have surprised you. Thank you again for your continued support!
Exceptionally good coffee
Exceptionally good coffee, beautifully packaged and delivered quickly. What more could you ask for?
20 lipca 2026
Odpowiedź od Coaltown Coffee
Thank you for such a fantastic review! We're so pleased you enjoyed the coffee and appreciated the packaging and speedy delivery. Your kind words mean a lot to us!
Super fast delivery
Super fast delivery. Great product. Will definitely be ordering more.
17 czerwca 2026
Odpowiedź od Coaltown Coffee
Thank you so much for your review! We're delighted to hear you were happy with the fast delivery and the quality of our coffee. We really appreciate your support, enjoy your coffee!
Odpowiedź od Coaltown Coffee
Thank you for your kind words! We're delighted to hear you enjoyed our coffee and had a great experience with our service. We truly appreciate your support and look forward to serving you again soon!
This was a gift and you took the time…
This was a gift and you took the time to enclose a hand written note. The recipients loved it. Coaltown Coffee is indeed the best coffee around.
23 czerwca 2026
Odpowiedź od Coaltown Coffee
Thanks so much for your wonderful review! We're so pleased the gift was so well received. Thank you for your kind words about our coffee too, we're delighted you think Coaltown Coffee is the best!
Order arrived quickly but not had a…
Order arrived quickly but not had a chance to taste how good the coffee is yet!
22 czerwca 2026
Odpowiedź od Coaltown Coffee
Thank you for your review! We're delighted to hear your order arrived quickly. We hope you enjoy the coffee when you get the chance to try it. Thank you again for choosing us!
Great Customer Service and experience
Really helpful when I needed to contact by telephone. Gift beautifully packed and the recipient very pleased.
19 czerwca 2026
Odpowiedź od Coaltown Coffee
Thank you so much for your kind review! We're delighted to hear that you found our customer service helpful and that your gift arrived beautifully packed. It's wonderful to know the recipient was so pleased. We really appreciate your support and hope to help you again soon!
Amazing apart from the blue light…
Amazing apart from the blue light discount removed when you use Apple Pay my partner was thrilled with his beans for Father’s Day
5 czerwca 2026
Odpowiedź od Coaltown Coffee
Thank you for your feedback! We're sorry to hear about the issue with the Blue Light discount when using Apple Pay, we'll certainly look into this further. We're delighted to hear that your partner was thrilled with his beans for Father's Day and that's wonderful to know! Thank you for your support!
Awesome Coffee
Been using Coaltown Black Gold as my "daily driver" coffee for almost 2 years. Always the same amazing quality, fresh beans, prompt delivery and great packaging. Highly recommend
1 czerwca 2026
Opinia niezależna
Odpowiedź od Coaltown Coffee
Thank you so much for your fab review Pete! We're so happy that you've enjoyed our coffee and are loving our service and packaging - we look forward to receiving your next order :) ~Coaltown
Quick delivery and the coffee is great
26 maja 2026
Odpowiedź od Coaltown Coffee
Thank you so much for your lovely review Ben! We're delighted that you've enjoyed our coffee and delivery service :) ~Coaltown
Great coffee and service
Great coffee and service. I know it’s out of your control but the package had been pierced and this was deep, cutting the box and the bag.
1 czerwca 2026
Odpowiedź od Coaltown Coffee
Hi Patricia,
Thank you so much for taking the time to leave a review.
I'm very sorry to hear that your order arrived with a damaged box and bag. Would you mind getting in touch with us at hello@coaltowncoffee.co.uk with a few more details and some photos of the damage? I'd really appreciate it, as it will help me investigate the issue further and ensure it doesn't happen again.
Thank you in advance, and I look forward to hearing from you.
Kind regards,
Rhia
Odpowiedź od Coaltown Coffee
Thank you for your lovely review! We're so pleased you enjoyed the coffee, service and delivery experience.
Subscription service is great
Subscription service is great. On time each month and always something different to try. Delivery is prompt and notifications are accurate.
12 maja 2026
Odpowiedź od Coaltown Coffee
Thank you for your fantastic feedback! We’re so pleased to hear you’re enjoying the subscription service and discovering new products each month. It’s great to know the deliveries and notifications have been reliable too. We really appreciate your support and look forward to bringing you more exciting items to try!
Beautiful fresh coffee beans
Beautiful fresh coffee beans. Freshly roasted. Fast delivery. Taste amazing. Picked two to decide which one i want as a subscription. Will be setting up today. Highly recommend.
11 maja 2026
Odpowiedź od Coaltown Coffee
Thank you so much for the amazing review! We’re delighted you’re enjoying the freshness and flavour of the beans. Great choice trying two before committing to a subscription! Thank you again for the recommendation and support, it really means a lot to us!
Odpowiedź od Coaltown Coffee
Thank you so much for the review. We’re really glad to hear your order arrived quickly and that everything was hassle-free, exactly how it should be. We appreciate the support and hope you enjoy the coffee!
Cant refund a clear and genuine mistake…
Cant refund a clear and genuine mistake purchase that was made. Inconsiderate people.
13 maja 2026
Opinia niezależna
Odpowiedź od Coaltown Coffee
We’re sorry to hear you’re disappointed with your experience. We do always try to be as understanding and helpful as possible when issues arise.
Unfortunately, once an order has been processed and manufactured, we’re not always able to offer refunds for mistaken purchases in line with our policy. That said, we never want customers to feel unsupported, and we appreciate your feedback.
If there’s anything still unresolved, please feel free to contact our customer support team directly and we’ll do our best to review the situation for you.
Excellent Coffee and Great Value Subscription
I’ve tried coffee subscriptions from a number of different companies over the years, but Coaltown Coffee has genuinely stood out. The coffee itself is consistently excellent — fresh, full of flavour, and clearly high quality — but what really surprised me was the value for money.
The subscription is straightforward, reliable, and offers far better quality than many more expensive alternatives I’ve used before. It’s quickly become my go-to coffee and I’d happily recommend it to anyone looking for great coffee without overpaying.
28 kwietnia 2026
Odpowiedź od Coaltown Coffee
Thank you so much for your kind words and for choosing Coaltown Coffee. We’re delighted to hear that our subscription has stood out among the many you’ve tried over the years.
It means a lot to know you’re enjoying both the quality of the coffee and the value we aim to offer. We work hard to keep our subscriptions simple, reliable, and packed with freshly roasted coffee we’re proud of, so feedback like this really makes our day.
Thank you again for your recommendation and continued support, we’re thrilled to be your go-to coffee.
Very easy to use
Very easy to use website, ordered and arrived within a few days - very happy with the service and speed of delivery.
30 kwietnia 2026
Odpowiedź od Coaltown Coffee
Thank you for your kind review! We’re so pleased to hear you found the website easy to use and that your order arrived quickly. We really appreciate your support and hope to see you again soon!
Odpowiedź od Coaltown Coffee
Thank you very much for your kind words, we really appreciate it!
Great course on milk frothing
Great course on milk frothing. Excellent instruction from Alysha and great fun.
1 maja 2026
Opinia niezależna
Odpowiedź od Coaltown Coffee
Thank you for taking the time to leave this feedback. We’re really glad you enjoyed the milk frothing course and had fun with Alysha’s instruction. We’ll be sure to pass your kind words on to her.
Hope to see you on another course soon!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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