Customer service is fab. They messaged me on WhatsApp to tell me my renewal was due and asked if I wanted any changes / to delay it. I had messed up and needed a different cylinder type. A few mess... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
CO2 YOU has consistently provided me with a first class product at a sensible price and with excellent service. They respond very quickly to email messages and offer flexibility in their CO2 delivery... Zobacz więcej
It makes a lovely change to find a company that really bother about customer service and have humans answering any problems Lots of companies offer the same product but life can be so better if they... Zobacz więcej
Carbon dioxide is part of our experience, every second of our Iives. Yet unlike CO2YOU, we can’t get it into a bottle under pressure. They do the engineering bit really well, with a sleekly reliable p... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
CO2 YOU is the UK’s leading provider of sustainable gas refill solutions for sparkling water systems, supporting both businesses and households. Our Gas Cylinder Refill Programme is designed to seamlessly integrate into your operations, offering reliable deliveries and collection of empty cylinders - making sustainability effortless.
Dane kontaktowe
Zjednoczone Królestwo
- 0203 0265698
- refill@co2you.com
- co2you.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 70% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great customer experience
Whilst looking for a more sustainable solution for renewable CO2 cylinders we were recommended to try CO2 You. It was great to their website that provided options that met our need for cylinders to be ordered as required, and that the cylinders could be reused rather than sent to recycling centres. It was also wonderful to find out that their delivery method was also sustainable. Our delivery arrived on time and we were assisted in also being able to arrange the collection of our empty cylinders that were previously difficult to recycle.

Odpowiedź od CO2 YOU
Always deliver on time, low cost and with a smile
CO2 YOU is a great business. So much cheaper than "you know who". Customer service is second to none and any questions they are always quick to respond. If you are looking for low cost fizz than this is the way to go. I am never disappointed by their service, they always deliver on time and with a smile. I wish more businesses had your model. Thanks

Odpowiedź od CO2 YOU
Just started using them
Just started using them, has my second delivery all good excellent service so far.

Odpowiedź od CO2 YOU
Excellence personified
Excellence personified. Able to re-arrange delivery day with no issues. Ease of exchange. Knowledgeable delivery driver.

Odpowiedź od CO2 YOU
Gaslighting instead of customer service
Edited after response - they’re glad I had to end my holiday sooner to get home in time to get the gas I asked not to be dispatched until 2 days later. I’ve found a cheaper no subscription service that lets me control when I get my gas replacements, so as soon as I’ve worked through this gas, I’m cancelling.
After an initial issue with the delivery guy unpacking the bottles prior to delivery, I have been happy with the convenience of the deliveries until this time. The system is that you get a WhatsApp message to ask if the dispatch date is suitable (initially I assumed this was the day I would get the bottles, however, they have always arrived between 1 and 3 days later. If you click yes, that’s the job done - you get an email to let you know the bottles will be on the way on the specific date. This time, however, the date didn’t work for me as I was going to be on holiday. I clicked no, expecting to be offered an alternative, however I had to log into my account to change the date. I did so. I then got an email saying the bottles would be on the way on the original date. I wrote an email to the company and explained the problem but was told that it would be OK, I would receive the bottles on the day I’d selected. I was slightly (rightly) concerned, but figured they knew what they were doing. I then got an email on the morning after the ‘it’s on the way’ date saying the switch would happen that day. Luckily the last leg of the holiday was close enough for us to get home in time.
I wrote to complain about the mess and was first told it was the delivery company who were in error, and most recently the company are blaming me because in the midst of my holiday I used the word delivery instead of dispatch. The fact that I explained the process seems irrelevant. It seems they specialise in gaslighting as well as selling gas.

Odpowiedź od CO2 YOU
Really good customer service
Really good customer service - helpful and knowledgeable.

Odpowiedź od CO2 YOU
Great customer service
Great customer service, reliable and flexible delivery of a good product. No complaints at all. Thanks.

Odpowiedź od CO2 YOU
Really prompt and helpful customer…
Really prompt and helpful customer service. Very impressive.

Odpowiedź od CO2 YOU
Customer service is a 10/10
Customer service is a 10/10. Product is a 10. Small, independent and local is win.
Thought I had issues with the gas cylinders itself, which they informed me on what to check (gas bottles being x weight + seals of machine). Turns out the seals of the bottles had gone missing.
The fact they reached out to find out why I was not satisfied is good CX.

Odpowiedź od CO2 YOU
Great service from CO2
I have been ordering from CO2 now for well over 2 years and the service has been impeccable, even when I have asked for my order to be delayed by a month, as I am alone and had not finished all my cylinders, they were very understanding, great service to my door.

Odpowiedź od CO2 YOU
Always so quick and pleasant to deal…
Always so quick and pleasant to deal with!

Odpowiedź od CO2 YOU
Good price there delivery people hit…
Good price there delivery people hit and miss due on 1 day get it 3 days later

Odpowiedź od CO2 YOU
Perfect suppliers of CO2!
Perfect suppliers. Never a problem. Customer service are always super helpful too.

Odpowiedź od CO2 YOU
Great customer service
Any problems are fixed in a timely, friendly way. Great customer service is important, and CO2 YOU's customer service is great.

Odpowiedź od CO2 YOU
CO2 exchange
Exchange of canisters was, as usual, smooth and hassle free so I am very satisfied with the service I received .

Odpowiedź od CO2 YOU
Great service
Great service . On time and the options to vary delivery dates . More than happy

Odpowiedź od CO2 YOU
Brilliant
The communications are always super friendly, responsive and helpful. The product is fantastic, too. So pleased we found them.

Odpowiedź od CO2 YOU
Great CO2 refill option
Great CO2 refill option, eco friendly and swift ordering. And swift and friendly customer support service.

Odpowiedź od CO2 YOU
Excellent service
Excellent service, customer support and communications.
Delivery brilliant
Would highly recommend

Odpowiedź od CO2 YOU
Excellent door to door delivery service…Door to door and no hassle
Excellent door to door delivery service at the same price as its main competitor. Great value!

Odpowiedź od CO2 YOU
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







