Clover Car Services Limited Recenzje 

608
Wynik TrustScore: 3.5 na 5

3,5

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Had a booking for 5:30AM to the airport, despite confirming the collection the night before with the office the driver never arrived, ended up having to book Ubers and rush to make the flight. I... Zobacz więcej

Oceniono na 5 z 5

Excellent service from Clover Car services. Received text after telephone call confirming booking & then text morning of flight confirming driver on his way & given registration details. Driver excell... Zobacz więcej

Oceniono na 5 z 5

We needed a minibus to transport our staff and volunteer team to a colleagues wedding. I submitted an online enquiry and it was answered swiftly. I telephoned the office to make my booking and... Zobacz więcej

Oceniono na 3 z 5

Dispatcher promised 5 mins - taxi took 20+ to arrive with no updates given. Despite being local main roads, driver had no idea where pick-up or drop off points were. Car was clean, driver was polite,... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługa transportowa
  2. Biuro organizujące wycieczki krajoznawcze
  3. Usługi transportowe i konwojowania

Napisane przez firmę

Clovercars aim to provide all your travelling needs. Offering a profesional, punctual and reliable service. We strive to be the best and will go that extra mile for you. • Executive & Chauffeur Services • Airport Transfers • Courier & Delivery Services • Additional Needs Transport •Coach Bookings • Weddings With over 45 years experience and knowledge of working in Bromley, london and the surrounding counties, we always get our customers to their destination safely, on time and in the upmost comfort. • open 24/ 365 days • GPS Trackers on all cars • All our drivers and chauffeurs have an enhanced DBS certificate • COVID safety measures in place


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

608 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,5

Wszystkie recenzje

(608)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 9

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Shelley

Was taken to the wrong train station

23 września 2023
Opinia niezależna
Logo Clover Car Services Limited

Odpowiedź od Clover Car Services Limited

Hi Shelly,

I have requested for your to send me more information,
I can only apologize that on this occasion your booking was not taken correctly and will be reminding controllers to double check if unsure on destinations.
we do advise to check your confirmation booking text thats is sent in case anything has been entered incorrectly.

Kind Regards

Joanne
Clover Cars Management Team 🍀

Oceniono na 1 z 5

Said it was one price then changed…

Said it was one price then changed price as soon as I get in cab not impressed.

Reply to message response I was ring over a hour no one pick up

16 września 2023
Opinia niezależna
Logo Clover Car Services Limited

Odpowiedź od Clover Car Services Limited

Good Morning,
if you ever have a discrepancy please call back the office, sometimes computers make mistakes.

regards

Joanne
Clover Cars Managdment Team

Oceniono na 1 z 5

£10 for a 1.7 mile journey????

£10 for a 1.7 mile journey????

16 września 2023
Opinia niezależna
Logo Clover Car Services Limited

Odpowiedź od Clover Car Services Limited

Good morning,

our prices start from £7.50 and that covers 1.5 miles from our office prices increase after.

Regards

Joanne
Clover Cars Management Team 🍀

Oceniono na 5 z 5

Always good service and fair prices

Driver was prompt, price was fair. I have used them before and will use them again

6 września 2023
Opinia niezależna
Logo Clover Car Services Limited

Odpowiedź od Clover Car Services Limited

Hi there,

thank you for your feedback and fantastic 5* hope to see you again soon.

Regards

Joanne
Clover Cars Management Team 🍀

Oceniono na 1 z 5

Unorganised

Payed £268 for a group of us to travel all together to our graduation ball for the taxis to arrive and have not enough seats in the car to take us all there, meaning we had to split up and pay for Ubers to get there separately. While talking to the driver on the way there it seemed he knew nothing to there is clearly no communication between the company it’s self and the drivers, as we had the same taxi booked for the way home at 1am I was then paranoid that we were going to have the same problem on the way home so I called up around 2 hours before our pick up time to double check it had been resolved. But no I was told on the phone that the exact same cars and drivers would he picking us up! Still with not enough seats in the car! I was put on hold for 10 minutes while outside worrying about getting home rather than enjoying my graduation evening to then be told that the phone operator has spoken to the driver and he’s happy to let us all pile in the car with still not enough seats meaning he’d drive the car with too many passengers in the car 15 miles home to our destination. Not happy won’t be using again, complete shame if I could give 0 it would be 0 stars - complete false advertising on the website nice cars advertised but what turns up is a something from a scrap yard.

2 września 2023
Opinia niezależna
Logo Clover Car Services Limited

Odpowiedź od Clover Car Services Limited

Hi Zak,

I am deeply sorry that this happened, on this occasion it seems the notes for the booking was not adhered to at all, fault on the controllers side and they will be spoken to about this.
we do send out confirmation text messages with your booking details and do advise that they are checked thoroughly to ensure if/any mistakes made while booking are rectified before the journey, lesson learned for all.


Apologies again for not providing the service we promised, Thank you for your feedback.

Regards

Joanne
Clover Cars Management Team 🍀

Oceniono na 5 z 5

Easy to book

Easy to book, with reassuring Text Confirmation and Updates.

The car was clean and on time.

Friendly driver, smooth journey and the Price was as advertised.

No stress, all professional and easy.

2 września 2023
Opinia niezależna
Logo Clover Car Services Limited

Odpowiedź od Clover Car Services Limited

HI Stephen,

Thank you for your comments and 5* review.

Regards

Joanne
Clover Cars Management Team 🍀

Oceniono na 1 z 5

We were charged £11.00 for a 5 min…

We were charged £11.00 for a 5 min drive I will not be using you again

31 sierpnia 2023
Opinia niezależna
Logo Clover Car Services Limited

Odpowiedź od Clover Car Services Limited

Good Morning,

prices for journeys are confirmed at the point of sale you are not obliged to accept.

Regards

Joanne Hawkins
Clover Cars Management Team 🍀

Oceniono na 5 z 5

Always on time.

Always on time.
Very pleasant and helpful drivers.
Good, careful drivers, always feel safe.

30 sierpnia 2023
Opinia niezależna
Logo Clover Car Services Limited

Odpowiedź od Clover Car Services Limited

Hi Judith,

thank you for the feedback, its always nice to hear when we have got it right!

Regards

Joanne
Clover Cars Management Team 🍀

Oceniono na 5 z 5

Superb

Superb

Quick.

On time .

Called to let me know they were outside. No tooting! (Brucy bonus!).

Well spoken and clear on the phone.

Driver courteous . Helped with my bag into the boot and out .

Good driver nice car plenty of room .
Knew about road works and the way round.
Was a breeze.

First time I’ve been in need of a cab for a long time.

Things have changed will certainly use again and recommend clover cars to whom ever I can.

Thanks cc

26 sierpnia 2023
Opinia niezależna
Logo Clover Car Services Limited

Odpowiedź od Clover Car Services Limited

Good Afternoon,

thank you for your kind feedback I will certainly pass on to the team!

Kindest Regards

Joanne
Clover Cars Management Team 🍀

Oceniono na 5 z 5

He was very accommodating

He was very accommodating, throughout the journey, and very please to talk to.

27 sierpnia 2023
Opinia niezależna
Logo Clover Car Services Limited

Odpowiedź od Clover Car Services Limited

Hi

thank you for taking the time to review us, hope to see you again soon.

Kind Regards

Joanne
Clover Cars Management Team 🍀

Oceniono na 1 z 5

The driver was not very helpful

27 sierpnia 2023
Opinia niezależna
Logo Clover Car Services Limited

Odpowiedź od Clover Car Services Limited

Hi Ruby,

i have contacted you for more information so the driver can be identified, as this is not the standard that we expect from our team.

Regards

Joanne Hawkins
Clover Cars Management Team 🍀

Oceniono na 5 z 5

Driver very reliable

Driver very reliable, helpful. Very trusting. Drove very safely

10 sierpnia 2023
Opinia niezależna
Logo Clover Car Services Limited

Odpowiedź od Clover Car Services Limited

Hi Sue,

thank you for your great 5* review.

hope to see you again soon.

Many Thanks

Joanne
Clover Cars Management Team 🍀

Oceniono na 5 z 5

Excellent Cab Service.

Excellent,Prompt,on time and and the driver very friendly and made the journey enjoyable.
Will definitely use again
Thank you

4 sierpnia 2023
Opinia niezależna
Logo Clover Car Services Limited

Odpowiedź od Clover Car Services Limited

Hi,

thank you for your 5* review.

Many Thanks

Joanne
Clover Cars Management Team 🍀

Oceniono na 5 z 5

Prompt

Prompt, polite, helpful

3 sierpnia 2023
Opinia niezależna
Logo Clover Car Services Limited

Odpowiedź od Clover Car Services Limited

Hi Sarah,

Many thanks for taking the time to review our services we appreciate the feedback.

Regards

Joanne
Clover Cars Management Team 🍀

Oceniono na 5 z 5

Fantastic Service

Really helpful and called back to confirm size of party and approx eta to us

30 lipca 2023
Opinia niezależna
Logo Clover Car Services Limited

Odpowiedź od Clover Car Services Limited

Good Morning,

Thank you for your review and 5* we hope you had a great journey with us.

Many Thanks

Joanne
Clover Cars Management Team 🍀

Oceniono na 1 z 5

Never again

This was my first time using and will be my last, I would not recommend. Our driver yesterday treated the trip back from the airport like a rally. During wet weather and poor visibility the driver raced down the motorway at 100 mph, drove on 30 miles an hour roads at excess of 60mph, slammed the brakes to avoid hitting a pedestrian while speeding, undercut drivers and then overtook others in the same move on multiple occasions, and to top it all off was late to pick up.

The driver treated all other road users as obstacles and was changing lanes to cut others off continuously just so they could progress a little bit faster, this even included slamming the breaks when approaching traffic lights and accelerating hard on green.

All of this while having 2 young kids in the back of the car. It became so bad that I had to ask the driver to slow down and chill out while driving.

I've used many taxi services for both leisure and work, here and abroad and this was firmly the worst taxi I've ever experienced.

26 lipca 2023
Opinia niezależna
Logo Clover Car Services Limited

Odpowiedź od Clover Car Services Limited

Hi Luca,

sorry to hear of your experience with the driver in question,

we have managed to talk with him and he said he kept within the legal speed limit on motorways and that there was no mention from you that there was an issue.
We have blocked him from your address but please remember drivers are self-employed and often work for various companies so should he be sent to you via another avenue we cannot hold responsibility for that.

Again sorry for any inconvenience this has caused.

Joanne
Clover Cars Management Team 🍀

Oceniono na 5 z 5

No one else compares

I always use clover cars as they provide an excellent friendly professional service from booking to the drivers. Keep you informed eta of driver arrival with make and registration of the car.

20 lipca 2023
Opinia niezależna
Logo Clover Car Services Limited

Odpowiedź od Clover Car Services Limited

Hi,

Thank you for your review of our services, hope to see you again soon.

Many Thanks

Joanne
Clover Cars Management Team 🍀

Oceniono na 5 z 5

I would recommend Clover Car Services…

I would recommend Clover Car Services Ltd. My experience of booking a Taxi with them to and from Gatwick Airport was very good. I was kept informed of driver and vehicle. Taxi drivers were very pleasant. A special thanks to the driver who drove me home from Gatwick for his time.

20 lipca 2023
Opinia niezależna
Logo Clover Car Services Limited

Odpowiedź od Clover Car Services Limited

Good Afternoon,

thank you for the fantastic review i will share your comments with the Driver.

Many Thanks

Joanne
Clover Cars Management Team 🍀

Oceniono na 5 z 5

My daughter has transport to and from…

My daughter has transport to and from school. The driver has been amazing. Always on time, always polite. I can’t thank him enough for the last year.

18 lipca 2023
Opinia niezależna
Logo Clover Car Services Limited

Odpowiedź od Clover Car Services Limited

Hi Marie,

Thank you for your comments and taking the time to review us, have a great summer holiday.

Regards

Joanne
Clover Cars Managemnet Team 🍀

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