Brilliant speedy service. I had run out of my medications and hadn’t realised until 3pm on a Fri. I emailed and explained and they arrived first thing Saturday morning by DPD, even though it was just... Zobacz więcej
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Zobacz, co mówią recenzenci
I’ve been using CloudRX on and off for years and they always provide a good service and meds delivery is quick. However, I’ve deducted a star because they’re sometimes too quick to put the order throu... Zobacz więcej
Reakcja na opinię
I had an issue with the non delivery of my item by the courier. I escalated this to the CloudRx team who dealt with the issue swiftly. Communication from Jonathan in the team was really clear and he... Zobacz więcej
Super efficient service with goods being delivered in most cases the next day! If only more businesses could deliver in a seamless, no drama way. Efficiency at its best!
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
CloudRx is a digital prescribing platform designed to revolutionize private healthcare. It offers a free, user-friendly service for private prescribers, including GPs, consultants, pharmacists, dentists, and nurse prescribers. CloudRx streamlines the process of prescribing, payment, and delivery of medications directly to patients, making it easier for both clinicians and patients. The platform supports remote consultations and integrates seamlessly with existing clinical software through its advanced pharmacy API. With CloudRx, healthcare providers can enhance their practice's efficiency and improve the patient experience by offering quicker, more convenient access to medications.
Dane kontaktowe
1 Hawthorn Park, LS14 1PQ, Leeds, Zjednoczone Królestwo
- 01135312942
- pharmacy@cloudrx.co.uk
- cloudrx.co.uk
4,6
Doskonała
621 recenzji
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Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Review of CloudRx - Sidonie
Review of CloudRx Customer Service and Sidonie
I recently ordered my medication through CloudRx and was advised that it would be delivered the next day. Unfortunately, three days later the medication had still not arrived, which was concerning, especially as the contents needed to be kept cool.
I contacted CloudRx customer services and spoke with Sidonie, who immediately took ownership of the issue. She informed me that the courier had marked the package as delivered and had apparently thrown it over a gate. No delivery note had been left to indicate where the package had been placed, leaving me unaware of its whereabouts and concerned about the condition of the medication.
I explained that the medication required refrigerated storage and that, given the delay and the way it had been delivered, I could not be confident that it remained safe to use. Sidonie was understanding, professional, and reassuring throughout the conversation. She promptly arranged for the outdated medication to be collected and for a replacement supply to be sent out.
What impressed me most was her proactive approach to preventing similar issues in the future. Sidonie arranged for my future deliveries to be sent via Royal Mail Signed For, ensuring that medication will be handed over and signed for upon delivery. She also confirmed that she would raise a formal complaint with DPD regarding the courier's handling of this delivery.
Although the initial delivery experience was disappointing, the outstanding customer service provided by Sidonie completely restored my confidence in CloudRx. She listened carefully, took my concerns seriously, provided a clear solution, and followed through with practical measures to prevent the problem from happening again.
Rating: 5/5 for Customer Service
Thank you, Sidonie, for your professionalism, empathy, and excellent customer care. You turned a frustrating situation into a positive customer experience.
10 lipca 2026
Opinia niezależna
Odpowiedź od CloudRx
Thank you so much for taking the time to leave such a thoughtful and detailed review.
We're very sorry to hear about the issues you experienced with your original delivery. We understand how important it is that refrigerated medication is delivered safely and correctly, so we appreciate how concerning this situation must have been.
We're delighted to hear that Sidonie was able to help resolve the issue and restore your confidence in our service. Providing compassionate, proactive support is something we strive for, and it's wonderful to know that Sidonie kept you informed, arranged a suitable resolution, and took steps to help prevent similar issues with your future deliveries.
Your kind words and recognition mean a great deal, and we'll be sure to pass your feedback on to Sidonie. We're also grateful for your patience and understanding while we worked to put things right.
Thank you again for choosing CloudRx. We truly appreciate your support and look forward to continuing to provide you with the high standard of service you deserve.
— The CloudRx Team
I have been a customer for several…
I have been a customer for several years now and only had good experience with CloudRX. Postage is very quick too. Can truly recommend.
10 lipca 2026
Opinia niezależna
Odpowiedź od CloudRx
Thank you so much for your kind review and for being a valued customer over the years.
We're delighted to hear you've consistently had a positive experience with our service and that your deliveries have arrived quickly.
Your recommendation means a great deal to us, and we truly appreciate your continued support.
— The CloudRx Team
I find that it’s professional
I find that it’s professional, reliable and very quick to respond and send out prescriptions.
6 lipca 2026
Opinia niezależna
Odpowiedź od CloudRx
Thank you for your lovely review.
We're delighted to hear that you've found our service professional, reliable, and responsive. Ensuring prescriptions are processed efficiently and keeping our patients supported throughout the process is very important to us.
We really appreciate you taking the time to share your feedback and thank you for your continued support. We look forward to continuing to provide you with a high standard of service.
— The CloudRx Team
Fast and reliable
8 lipca 2026
Opinia niezależna
Odpowiedź od CloudRx
Thank you for your kind review.
We're delighted to hear that you've found our service fast and reliable. We understand how important it is for your medication to arrive promptly and dependably, and we're pleased to know we've met your expectations.
Thank you for taking the time to share your feedback. We really appreciate your support.
— The CloudRx Team
Odpowiedź od CloudRx
Thank you for your kind review.
We're delighted to hear that you've found our service exceptionally reliable from day one. Providing a consistent and dependable experience for our patients is very important to us, so your feedback means a great deal.
We really appreciate your support and look forward to continuing to provide you with the same high standard of service.
— The CloudRx Team
This is such an easy companion to deal…
This is such an easy companion to deal with both online and over the phone. Friendly, efficient and really prompt postal service.
1 lipca 2026
Opinia niezależna
Odpowiedź od CloudRx
Thank you so much for your wonderful review.
We're delighted to hear that you've found our service easy to use, both online and over the phone. It's great to know that our team's friendly and efficient support, along with our prompt delivery service, has made your experience a positive one.
We really appreciate you taking the time to share your feedback and thank you for your support. We look forward to continuing to provide you with a reliable service.
— The CloudRx Team
Excellent
Excellent, professional service, and very quick reliable delivery. Thank you
5 lipca 2026
Opinia niezależna
Odpowiedź od CloudRx
Thank you for your lovely review.
We're delighted to hear that you found our service professional, reliable, and efficient. Providing a smooth experience and ensuring your medication arrives promptly is very important to us.
We really appreciate your kind words and thank you for taking the time to share your feedback. We look forward to continuing to support you in the future.
— The CloudRx Team
I ordered my prescription for next day…
I ordered my prescription for next day delivery and was told because it was after 3pm it would take longer than a day ( 2 days) 5 days I waited the first batch got lost in transit if it was ever sent.
I was really disappointed with this service because I may have used it again but I’m not sure they are trustworthy
25 czerwca 2026
Opinia niezależna
Odpowiedź od CloudRx
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and understand how disappointing it must have been to wait longer than expected for your prescription, especially when you had selected a faster delivery option.
We can see that your order was placed after the daily cut-off time, which means it was processed on the next working day, as advised during the ordering process. Unfortunately, it appears there was then an issue with the courier delivery, resulting in a delay beyond the expected timeframe.
We appreciate how frustrating this must have been and apologise for the inconvenience caused. We take delivery issues seriously and are continually working with our courier partners to improve reliability and ensure patients receive their medication as quickly as possible.
Thank you again for your feedback, and we hope we can provide you with a smoother experience should you choose to use our service again.
— The CloudRx Team
Friendly customer service
Friendly customer service. Prompt response to queries and prompt delivery.
The only time I had an issue about a very slightly damaged box, this was dealt with very quickly, with a replacement box sent to me, trusting me as a long-term customer. Much appreciated, thank you.
24 stycznia 2026
Opinia niezależna
Odpowiedź od CloudRx
Thank you so much for your kind review.
We're delighted to hear that you've found our team friendly, responsive, and helpful. It's great to know that your deliveries have been prompt and that we were able to resolve the issue with your damaged box quickly and efficiently.
We truly appreciate your trust and loyalty as a long-term customer, and we're pleased that we could provide the support you needed when you contacted us.
Thank you for taking the time to share your experience. We look forward to continuing to provide you with a reliable and caring service.
— The CloudRx Team
Couldn't fault them
Been using Cloud RRX for about 6 years now and they are always excellent. Super helpful customer service and very prompt delivery. I don't actually know if you are paying more, as I've never shopped around as I've had no need
6 lipca 2026
Opinia niezależna
Odpowiedź od CloudRx
Thank you so much for your wonderful review and for your continued support over the past six years.
We're delighted to hear that you've consistently found our service excellent, with helpful Customer Service and prompt deliveries. It's fantastic to know that you've had such a positive experience and that you've felt confident continuing to use us over the years.
We truly appreciate your loyalty and kind words. Thank you for choosing CloudRx, and we look forward to continuing to support you in the future.
— The CloudRx Team
Ordered and paid Friday
Ordered and paid Friday
Not delivering until Monday
Antibiotics that I urgently need
3 lipca 2026
Opinia niezależna
Odpowiedź od CloudRx
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with the delivery timeframe, particularly as you needed your antibiotics urgently. We understand how important it is to receive medication as quickly as possible.
We have reviewed your order and can confirm that payment was received after our daily dispensing cut-off time. As clearly advised during the ordering process before payment is completed, orders received after the cut-off are dispensed on the next working day. Once dispensed, the delivery timeframe is then dependent on the courier service.
We also appreciate your previous positive feedback and your continued use of our service. We’re grateful that you have previously found our team helpful, responsive, and supportive, and we hope we can continue to provide you with the high standard of service you have experienced before.
Thank you for your understanding.
— The CloudRx Team
Excellent customer service fast…
Excellent customer service fast delivery. Used several times always great.
26 czerwca 2026
Opinia niezależna
Odpowiedź od CloudRx
Thank you so much for your lovely review.
We're delighted to hear that you've consistently had a great experience with our service. It's wonderful to know that our Customer Service team and fast deliveries have met your expectations each time you've used us.
We really appreciate your continued support and thank you for taking the time to share your feedback. We look forward to continuing to provide you with the same reliable service.
— The CloudRx Team
They make mistakes and then don’t issue refunds
I spent £160 on a private prescription for two doses of the same medication. Only one dose was delivered to me and when I sent proof that only one was delivered to me they refused to give me a refund for the one that wasn’t delivered and just claimed it was delivered when it wasn’t. At the very least they should at least offer to resend the missing prescription free of charge but they didn’t even offer to do that. So that’s £80 down the drain just because they refuse to put their hands up to their mistakes
3 lipca 2026
Opinia niezależna
Odpowiedź od CloudRx
Thank you for taking the time to share your feedback.
We’re sorry to hear that you’ve had this experience, and we understand how frustrating it must be to feel that an issue with your medication supply has not been resolved.
We would like the opportunity to investigate this further, as we take concerns regarding medication dispensing and deliveries very seriously. Please could you get in touch with our Customer Service team and provide your details so we can review what has happened and look into this properly for you.
We’re sorry for the frustration caused and would appreciate the opportunity to address your concerns.
— The CloudRx Team
Excellent
I have used this company a few times, each time they have been prompt, excellent communications and their delivery is superbly fast. I would happily recommend them and am always relieved when someone says they use CloudRx.
2 lipca 2026
Opinia niezależna
Odpowiedź od CloudRx
Thank you so much for your excellent review.
We're delighted to hear that you've had such positive experiences with our service. It's wonderful to know that our communication, prompt processing, and fast deliveries have made a difference.
Your recommendation means a great deal to us, and we're especially pleased to hear that you feel reassured when others recognise CloudRx too. Thank you for your support, and we look forward to continuing to provide you with a reliable and efficient service.
— The CloudRx Team
Pleasant Reliable experience.
I have been using this company for several years and have always found them extremely helpful when I have called. Deliveries are really fast and the company are reliable and pleasant to deal with.
25 czerwca 2026
Opinia niezależna
Odpowiedź od CloudRx
Thank you so much for your lovely review and for your continued support over the years.
We're delighted to hear that you've consistently found our team helpful, reliable, and pleasant to deal with. It's wonderful to know that our fast deliveries and customer service have helped provide a positive experience for you.
We truly appreciate your loyalty and kind words, and we look forward to continuing to support you in the future.
— The CloudRx Team
Appalling service. Terrible customer service. I will not be using them ever again
I am appalled by the service I have received from this pharmacy who did not send me the right amount of prescribed medication but charged me for it, despite me contacting them and the prescriber. I sent photographs of the box of one of the medications which showed that they had not dispensed the right amount of medication but emails and phone calls were not answered so there was no way to resolve the issue. I am going to make a major complaint as they cannot treat patients like this. I would give them a negative star but unfortunately the lowest I can give is 1 star.
1 lipca 2026
Opinia niezależna
Odpowiedź od CloudRx
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were unhappy with your experience. We understand how concerning it can be when there is an issue with your medication supply, and we apologise for the frustration this caused.
We can confirm that this matter has since been addressed and resolved with you via email. We appreciate your patience while this was looked into and hope the resolution provided has helped.
Thank you for bringing your concerns to our attention, as feedback like this helps us review and improve the service we provide.
— The CloudRx Team
My parcel arrived the next day
My parcel arrived the next day. It was a medical prescription which needed to be kept cool and so was time sensitive.
25 czerwca 2026
Opinia niezależna
Odpowiedź od CloudRx
Thank you for your kind review.
We're pleased to hear that your parcel arrived promptly and that we were able to deliver your medication within the required timeframe. We understand how important it is for time-sensitive medication that requires temperature-controlled delivery to arrive safely and efficiently.
Thank you for taking the time to share your experience. We really appreciate your feedback and are glad we could provide a reliable service.
— The CloudRx Team
Always prompt to answer any email and…
Always prompt to answer any email and fast delivery.
26 czerwca 2026
Opinia niezależna
Odpowiedź od CloudRx
Thank you for your kind review.
We're delighted to hear that you’ve found our team prompt and helpful when responding to emails, and that your deliveries have been fast and reliable. Providing efficient communication and a smooth service is very important to us.
We really appreciate your feedback and thank you for taking the time to share your experience with us.
— The CloudRx Team
Unreliable supplier
The delivery failed as not home, no option to reschedule, package got lost, tried to charge me again for a replacement, confusing inconsistent communication, package found and only delivered after 12+ interventions from me and prescribing clinic.
22 czerwca 2026
Opinia niezależna
Odpowiedź od CloudRx
Thank you for taking the time to share your feedback. We recognise this relates to the same delivery issue you have previously contacted us about, and we're sorry that this experience has been frustrating.
We would like to clarify that the delivery method was selected by your prescribing clinic, rather than by CloudRx. Our role is to dispense and prepare your medication, and the delivery options available at the time of payment included alternative courier services, which were not selected.
We also understand your concerns regarding the delivery process and the requirement for a PIN code. As previously explained to you via email, this requirement was requested by the clinic as an additional security measure for your delivery.
We are sorry for the inconvenience caused and appreciate the time you have taken to provide your feedback. We have shared your concerns with the relevant teams and will continue to work with our partners to help ensure the delivery experience is as smooth as possible.
— The CloudRx Team
An efficient service
An efficient service, great customer service, meds arrived the next day.
24 czerwca 2026
Opinia niezależna
Odpowiedź od CloudRx
Thank you for your lovely review.
We're delighted to hear that you found our service efficient and our Customer Service team helpful. It's great to know that your medication arrived promptly and that we were able to provide a smooth and reliable experience.
We really appreciate your feedback and thank you for taking the time to share your experience with us.
— The CloudRx Team
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