My original cloud 9 iron stopped working after 18mths. I then contacted the warranty team who were able to organize a replacement product for me. Very happy with the warranty service. I have just sta... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I bought my AirShot Pro with bonus Volumisers at a great price. After checking out, I realised I’d forgotten to add the code to receive some free Magical Quick Dry Potion. I contacted Cloud Nine and... Zobacz więcej
Reakcja na opinię
Disappointing as the straightener is not effective. My hair is slightly wavy yet my Cloud Nine straightener did not effectively straighten my hair as my GHD did! I had a GHD for over 10yrs and when... Zobacz więcej
Reakcja na opinię
The customer service and ease with my warranty claim was easy and fuss free. Communication was fantastic, I knew exactly where my claim was at during the process and because my straightener model was... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z produktami do włosów
- również w kategorii:
- Drogeria
- Kosmetyki
- Naprawa drobnych sprzętów AGD
- Sklep RTV
O CLOUD NINE
Napisane przez firmę
IT’S TIME TO DO RIGHT BY OUR HAIR, RIGHT?
At CLOUD NINE, we are unstoppable. Leading a revolution in hair and beauty. From innovation in technology to a commitment to create a greener supply chain, we are changing the future of hair and won't stop until we get there.
REVOLUTIONARY
Our radical, revolutionary technology ensures that you never have to compromise on your hair's health and style, no matter what products you use.
SUSTAINABLE
We’ve launched the industry’s first iron recycling scheme and our commitment to sustainability doesn’t stop there.
Whatever your hair type, whatever your look, we’ve created products that get your kind of style, to leave you feeling unstoppable.
CLOUD NINE Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com.au, your order is covered by our 45-day money back guarantee.
Dane kontaktowe
Zjednoczone Królestwo
- au-info@cloudninehair.com
- cloudninehair.com.au
4,7
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I ordered the wide irons with the free…
I ordered the wide irons with the free hot air brush but got charged for both 🤔
Haven’t used the product yet as it’s a gift for my daughter
19 sierpnia 2026
Odpowiedź od CLOUD NINE
Hi Rebecca, thank you for your feedback, however we are very sorry for any confusion regarding the value of your order. Having looked into this we can see that you have received the Hot Air Brush as a free gift with no charge applied. One of our Customer Experience Team will reach out to you privately to help you further. Cloud Nine x
Replacement
I was a bit bummed that I dropped my 4 year old straightener whilst hot, I thought she had more life left in her, but she was no longer destined for the straight hair life. I contacted Cloud 9 who promptly assisted me in purchasing my new straightener, with some discount which help massively as my warranty has ran out. They posted my new device so quickly with it arriving the very next day!
27 sierpnia 2026
Opinia niezależna
Odpowiedź od CLOUD NINE
Hi Ash, we're so happy to hear that our team was able to assist you quickly after your straightener took an unexpected tumble! It's wonderful that we could help you get a new one so swiftly. We appreciate your kind words. Cloud Nine x
Odpowiedź od CLOUD NINE
Hi Courtney, thank you for sharing your 5* feedback. Cloud Nine x
Best products
Great sales make the items more affordable, however they are worth every cent & then some!
17 sierpnia 2026
Odpowiedź od CLOUD NINE
Hi, thank you for sharing this fantastic feedback. We're so glad to hear you find our items value for money and we appreciate your kind words. Cloud Nine x
Absolutely love this product
Absolutely love this product, halves the time to straighten my hair and leaves it feeling soft and silky, so happy with my purchase!
19 sierpnia 2026
Odpowiedź od CLOUD NINE
Hi Michaela, thank you for your wonderful 5* review! We're so happy to hear that our product halves the time it takes to straighten your hair and leaves it feeling soft and silky. Cloud Nine x
Absolutely love the straightener…
Absolutely love the straightener especially the quick heat up and the 30second safety switch off.
The hair dryer is nice, easy to use. The only hicup I've had is the placement of the switches on the handle. I have to be careful not to accidently press them when in use.
31 sierpnia 2026
Odpowiedź od CLOUD NINE
Hi Tracey, thank you for taking the time to share your feedback. We're so happy to hear you love the straightener's quick heat-up and safety switch-off! We appreciate your feedback regarding the hair dryer's switch placement and understand how that can be a minor inconvenience. We will certainly consider this for future designs. Cloud Nine x
Good delivery time & love that I got…
Good delivery time & love that I got the heat brush for free.
Would definitely recommend the hair straightener.
24 sierpnia 2026
Odpowiedź od CLOUD NINE
Hi Amy, thank you for sharing your fantastic 5* review! We're so happy to hear that you're pleased with the delivery time and that you love the Hot Air Brush. We're also delighted that you would recommend the hair straightener! Cloud Nine x
Very happy with my purchase
Very happy with my purchase! The Cloud Nine straightener itself is absolutely beautiful — smooth, seamless and works amazingly. I’m really happy with the quality and results!
The only thing I found a little tricky was the instructions for the extended warranty process, which could definitely be made a little clearer and easier to follow.
I was also slightly disappointed to see that the following week a better combo deal was released, including a free hot air brush, rather than the standard paddle brush that came with my purchase. I would have much preferred the hot air brush!
Overall though, I’m extremely happy with the straightener and would definitely recommend it. ❤️
24 sierpnia 2026
Odpowiedź od CLOUD NINE
Thank you for taking the time to share your 5* review. We are so happy to hear how much you love your new Wide Iron and the amazing results you're achieving! We also appreciate you bringing the warranty instructions to our attention. All products purcased directly from Cloud Nine are automatically registered for the warranty including the 1-Year Upgraded Warranty. We are always looking for ways to improve our customer experience, and your feedback on making them clearer is incredibly valuable. We will certainly review this process.
Cloud Nine x
Odpowiedź od CLOUD NINE
Thank you Beck for sharing your 5* review. We're so glad to hear your order arrived quickly! We appreciate your kind words.
Cloud Nine x
Good communication between sales team…
Good communication between sales team and myself very fast with deliveries and my hair & I just love the dryer, dry's quick.
The straightener leaves your as straight as it should unlike other straightener's I've had you pay for what you get value for money.
The rods I'm yet to try, I'm sure they will be great as they are cloud nine. I wont buy anything else.
12 sierpnia 2026
Odpowiedź od CLOUD NINE
Thank you Chris for sharing your 5* review. We are so happy to hear that our sales team provided excellent communication and that you're enjoying your new dryer and straightener! We appreciate your kind words about the quality and value of our products.
Cloud Nine x
Love my new straightener!
Finally upgraded from my old GHD, csn finally curl and wave my bob. Love love love!
17 sierpnia 2026
Odpowiedź od CLOUD NINE
Hi Ashleigh, thank you for your feedback. We're delighted to hear you're loving your new styler and can now achieve those perfect curls and waves! We appreciate your wonderful feedback. Cloud Nine x
My experience with cloud nine has been…
My experience with cloud nine has been very poor. I purchased an item on 16th August and still don’t have it. Auspost brought it to my door on the 19th August (I was out) and then took it to an unnamed sorting centre. I reached out to cloud nine to help (email only - no other way to contact) and they told me they would look into it and provide me with updates. No update was given and instead they emailed me a few days later saying they were going to close the case. In the intervening time I spent hours on the phone with Auspost discovering that my item is in lost and found and can take up to 5 weeks to get to me! Cloud nine have $400 of my money and I have no item and they still have not contacted me with anything useful. I work in retail myself and this is a far cry from the service my company offers its customers.
17 sierpnia 2026
Odpowiedź od CLOUD NINE
Hello Elizabeth, we sincerely regret the significant frustration and inconvenience you have experienced with your recent purchase and the subsequent delivery issues. We understand how disappointing it is to not receive your item, especially after such a long wait and the effort you've put into tracking it down. We can see that our Customer Experience Team are aware of your issue, and are working with Australia Post to have this resolved and we appreciate your continued patience. Your feedback is appreciated, and we would like to assure you that we are continuously reviewing our internal processes to ensure that such situations are handled with the diligence and follow-through our customers deserve. Cloud Nine x
Who are you?
Who are you? I have not purchased anything from you but have unauthorized transactions from you to the value of $700. Who gave you authority to take my money?
1 września 2026
Opinia niezależna
Odpowiedź od CLOUD NINE
Hi, we are very sorry to hear this. If you have any queries regarding a payment please reach out to our Customer Experience Team at au-info@cloudninehair.com and they will be happy to help you. Cloud Nine x
love it!!
Absolutely love it. It glides on my hair, doesn’t snatch it. It’s the 2nd cloudnine I have purchased. Highly recommend!!
17 sierpnia 2026
Odpowiedź od CLOUD NINE
Hi Claire, thank you for your fantastic 5-star review! We are so happy to hear that you love your Cloud Nine and that it glides through your hair effortlessly. It's wonderful to know you highly recommend it! Cloud Nine x
Fast easy simple to order and complete…
Fast easy simple to order and complete purchase
Great detail to the product
Great information about the purchase Quick simple and effortless
Thanks Cloud nine
17 sierpnia 2026
Odpowiedź od CLOUD NINE
Hi Christine, thank you for your fantastic 5* review! We are so happy to hear that your ordering experience was fast, easy, and effortless, and that you appreciated the product details and information. Cloud Nine x
Odpowiedź od CLOUD NINE
Hi Suzanne, thank you so much for your 5* feedback! Cloud Nine x
Odpowiedź od CLOUD NINE
Hi Louise, thank you for sharing your feedback. We're so happy to hear you had such a positive experience with us! It's wonderful to know you found our product great and our site easy to navigate. Cloud Nine x
Fast and easy
Prompt order approval, easy process to sign up with a new trade account.
14 sierpnia 2026
Odpowiedź od CLOUD NINE
Hi April, thank you for your wonderful 5-star review! We're so happy to hear that the order approval was prompt and that you found the process of setting up a new trade account to be easy. Cloud Nine x
Great experience
From the time I ordered my products to the delivery I was kept informed.
14 sierpnia 2026
Odpowiedź od CLOUD NINE
Thanks for the 5* review! Glad to hear that you were happy with your order! Cloud Nine x
I purchased this product as a birthday…
I purchased this product as a birthday gift.
The delivery service was excellent as it came early and before her birthday so I was very happy about.
13 sierpnia 2026
Odpowiedź od CLOUD NINE
Thanks for the 5* review! Glad to hear that you were happy with your order! Cloud Nine x
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.