Purchased a set of seamless extensions on a Friday and by Sunday, several of the clips have come undone from the weft. I reached out to Cliphair and I feel like they are not taking accountability. Aft... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I absolutely LOVEEEEEE my extensions. They are literally just like they picture online. Even better part is they have a US store which is what I thought I ordered from but go figure no I did t and I e... Zobacz więcej
Reakcja na opinię
Very disappointed. I tried to return this item immediately after receiving it—never used, only opened to check—and they refused. They claim it’s 100% human hair, but I seriously doubt it. Customer ser... Zobacz więcej
Reakcja na opinię
I recently ordered ginger hair extensions which didn’t work for my hair color , the return was very smooth but then I ordered black clip ins( the seamless version ) and I’m in love !!!! I have very fi... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje o Cliphair US
Napisane przez firmę
Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.
Explore the Full Freedom of Cliphair Extensions
Napisane przez firmę
- Multiple categories, styles and shades
- At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.
Trusted Not to Compromise on Quality
Customer service you can count on!
At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions.
Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.
Dane kontaktowe
Zjednoczone Królestwo
- cliphair.com
3,1
Średnia
649 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Thank you
Thank you, the hair is great. It looks very natural and you guessed the color 100%. In addition, when fixing it, there was no need to cut or straighten it at all. I will order more, more expensive sets.
12 kwietnia 2025
Odpowiedź od Cliphair US
Hi Natalia
Thank you so much for your lovely feedback! 🌸
We’re delighted to hear the hair looks so natural and that the colour match was spot on — that’s exactly what we aim for!
We’re excited to help you with your next order and can’t wait for you to enjoy even more of our premium sets. 💖
The Cliphair Team ✨
I’m very please with this hair I have…
I’m very please with this hair I have searched high and low for good quality, white bundles or white extensions and this is absolute perfection. Thank you so much especially for the customer service because I put the wrong order in and you guys fixed it immediately and I still received my order on time I appreciate that thank you so much
29 kwietnia 2025
Odpowiedź od Cliphair US
Hi Corina
Thank you so much for your wonderful feedback! 💖
We’re thrilled you finally found the perfect white bundles and extensions with us — it means a lot to know you’re happy with the quality.
We’re also very glad our customer service team could quickly assist with your order and ensure it arrived on time.
We truly appreciate your kind words and look forward to helping you again! 🌸✨
The Cliphair Team
The hair quality is good but I ordered…
The hair quality is good but I ordered a red that looked strawberry blonde but was a lot redder than the picture other than that good quality
26 kwietnia 2025
Odpowiedź od Cliphair US
Hi Kristina
Thank you so much for your feedback! We’re really pleased to hear you’re happy with the quality of the hair, though we’re sorry the shade wasn’t quite as expected.
We’re currently working on improving the accuracy and quality of the images on our website to help customers choose more confidently.
In the meantime, please feel free to contact our team if you require any further assistance - we’re always happy to help!
Kindest Regards
The Cliphair Team
Weeks after ordering
Weeks after ordering, item was out of stock. I needed it for an event, so disappointed. No discount for future use, nothing.
5 kwietnia 2025
Odpowiedź od Cliphair US
Hi Sav
Thank you for your feedback, and we’re very sorry to hear that you were disappointed with your recent experience.
We completely understand your interest in obtaining this item, and we sincerely apologise for any inconvenience caused by it being unavailable at the time of your order. Please rest assured that our team is actively working to restock the item as quickly as possible to meet demand and new stock is arriving within the next 2-3 working days.
We also wanted to note that we reached out to you via email on 7th April to update you on the situation and discuss your options. Unfortunately, we didn’t receive a response until 21st April, which may have delayed our ability to assist you further at that time.
Please do not hesitate to contact us should you need any further assistance.
Thank you
The Cliphair Team
Never got to wear them because my ex…
Never got to wear them because my ex stylist decided that when I said I wanted more hair meant thicker hair so she cut them so I never got to experience them in person. But from what I saw they were thick and smooth and the clips were very good quality.
31 marca 2025
Odpowiedź od Cliphair US
Hi TH
Thank you so much for sharing your experience — even if you didn’t get the chance to wear the extensions properly, we really appreciate your kind words about the quality! 💖
We were glad to hear the hair and clips made a great first impression.
The Cliphair Team 💕
Supposed to be ship 1-2 business day…
Supposed to be ship 1-2 business day and it’s still not shipped after fews days 👎
8 kwietnia 2025
Odpowiedź od Cliphair US
Hi Molly
Thank you for getting in touch. We completely understand your concern regarding the delay in shipping your order and sincerely apologise for any frustration this may have caused.
Your order is currently on hold due to a flag raised by our fraud prevention system. As part of our commitment to ensuring a safe and secure shopping experience for all our customers, we sent you an email requesting a quick verification to confirm your identity and payment. This is a precautionary measure designed to protect both you and us from any potential fraudulent activity.
To move forward and ship your order as soon as possible, we kindly ask that you refer to the email we sent and provide the requested documentation at your earliest convenience.
We truly value your trust and appreciate your patience and understanding.
Kindest Regards
The Cliphair Team
Long the length of the poinytail ( 24")
Long the length of the poinytail ( 24")
I did tone it and the hair toned very well still solf and silky the hair is not tangly but just due to the length make sure to keep a brush with you give it a quick comb threw like every few hours. Curls well highly recommend.
28 marca 2025
Odpowiedź od Cliphair US
Hey Tatianna
Thank you so much for your amazing review! 💖 We're so happy to hear you're loving the 24" ponytail — and great to hear it toned beautifully while staying soft and silky! ✨
You're absolutely right — with longer lengths, a quick brush every now and then helps keep everything looking flawless. We're thrilled it's curling well and that you'd recommend it!
Thanks again for the support — enjoy every moment of your gorgeous hair! 💁♀️
The Cliphair Team 💕
tapes
Have ordered tapes , after washing just once it feels awful ! Matting , snapping , dry ! Feels like synthetic hair ! Can’t explain how bad it is ! Dont buy !
19 lutego 2025
Opinia niezależna
Odpowiedź od Cliphair US
Hi Amy
Thank you for sharing your feedback — we’re really sorry to hear that you’re unhappy with your recent purchase.
We want to reassure you that the quality of our hair is something we take extremely seriously. All Cliphair extensions are made from 100% Remy human hair and are not mixed with any synthetic fibres. In fact, we carry out regular quality tests, both internally and through independent laboratories, to ensure the hair meets our high standards.
Our tape-in extensions are one of our best-selling products, trusted by professionals and customers alike, so it’s disappointing to hear you’ve had this experience. As no contact details were left with your review, we haven’t been able to reach out to you directly — but we’d really like the chance to make this right.
Please get in touch with our team at customerservice@cliphair.co.uk with your order details, and we’ll be more than happy to investigate and support you further.
Warm wishes,
The Cliphair Team 💕✨
Thank you for your beautiful product!
Thank you for your beautiful product . I look forward to using my extensions . They are a bit shiny for my hair match so I will need to tweak that .
21 marca 2025
Odpowiedź od Cliphair US
Hey Toni
Thank you for your lovely review! 💖
We’re so happy to hear you’re excited to use your new extensions! ✨
We hope you love your new look, and we’re always here if you need any tips! 💕
Team Cliphair"
Good quality
12 października 2024
Odpowiedź od Cliphair US
Hi Jennifer
Thank you so much for your fantastic review! 💖
We’re so happy to hear that you’re loving our Tape-In Starter Bundle and feel it's a great deal! ✨
We always strive to offer the best quality at the best value, and we’re thrilled to know it met your expectations. 💕
Team Cliphair"
Color match is terrible
8 marca 2025
Odpowiedź od Cliphair US
Hi Brittany
Thank you for your feedback.
We understand that the colour of the product may not have met your expectations. We would like to clarify that colour differences can very rarely occur, however we strive to showcase our products as clearly as possible, these factors can sometimes lead to very slight variations in appearance.
We appreciate your understanding and are continuously working on improving our product images to ensure they reflect their true colours as closely as possible.
If you have any further questions or need assistance with your order or to arrange a return, please don’t hesitate to reach out.
Best Wishes
The Cliphair Team
AVOID IF PURCHASING FROM OUTSIDE UK
WOULD NOT RECOMMEND IF PURCHASING OUTSIDE OF THE UK unless you're willing the pay expensive return shipping for the wrong color. The hair seemed okay at first, but was a much different color than the site shows and did not match my hair color almost at all. I requested to return it and after 9 messages back and forth with a rude and unhelpful customer service rep, I found out they don't offer free return shipping from the U.S., which was not made clear before purchasing. If I'd known, I wouldn't have risked hundreds of dollars on falsely advertised extensions.
13 marca 2025
Opinia niezależna
Odpowiedź od Cliphair US
Hi Michaela
Thank you for taking the time to share your experience. We truly appreciate your feedback and are sorry to hear that your order did not meet your expectations.
At Cliphair Ltd, we strive to provide our customers with the best possible shopping experience, and we regret that you found our returns policy unclear.
We understand how important it is to find the perfect colour match, and we do our best to display our products as accurately as possible.
Regarding our returns policy, we sincerely apologise for any confusion. As your order was placed through our UK website from outside the UK, our policy states that international customers are responsible for return shipping costs. This information is outlined in our Returns Policy.
To also help you find the best match in the future, we’d love for you to take advantage of our free colour-matching service, where our experts can assist you in selecting the perfect shade before you place an order.
I can see that our customer service team have been in contact with you to assist you with the return of your item and have offered a discount/gift card for you as a goodwill gesture.
If you can kindly respond to our email we can get this organised for you.
If there is anything else we can do to assist you, please don’t hesitate to reach out—we’re here to help!
Cliphair Team
I emailed the company to help me color…
I emailed the company to help me color match my hair because the reviews were saying the hair looks nothing like it does in real life than on the site. They were right, the hair I got looked nothing like what it looks like on the website and I even had to use my own toners to try and fix it to the right shade of mine since I’m licensed and it just turned it purple. Disappointing to spend so much money and they can’t even have better pictures or real life images of people wearing them in? I looked on tik tok and their website and at this point I feel like they just gave me the wrong color.
26 lutego 2025
Odpowiedź od Cliphair US
Hi Julia
Thank you for your feedback, and we’re truly sorry to hear that your experience didn’t meet expectations. It’s such a shame that we didn’t have the chance to assist you with a color match before your purchase, as we’re always happy to help find the best shade for you.
We completely understand how important accurate images are, and we want to assure you that we are constantly working on improving our product photos.
Our customer service team have also reached out to you directly to discuss this further with you and assist you further.
The Cliphair Team 😊
Odpowiedź od Cliphair US
Hola Brenda
¡Lamentamos mucho el retraso con su pedido! Por alguna razón, no se transfirió a nuestro sistema de pedidos y actualmente estamos investigando esto para asegurarnos de que no vuelva a suceder.
La buena noticia es que su pedido se enviará hoy 🚚 y agradecemos su paciencia. Si tiene más preguntas, no dude en comunicarse: ¡estamos aquí para ayudarlo!
~ El equipo de Cliphair 💕
Great hair and fast shipping all the…
Great hair and fast shipping all the way tó Iceland
10 lutego 2025
Odpowiedź od Cliphair US
Hi Ragna
Thank you so much for your lovely review! 🇮🇸✨
We're thrilled to hear that you love the hair and that it reached you quickly all the way in Iceland!
Enjoy your gorgeous hair, and we can’t wait to see you back at Cliphair!
The Cliphair Team 💕
Odpowiedź od Cliphair US
Hi Lindsey
Thank you for your kind words! 💖
We're thrilled you love the soft feel and gorgeous colour of your extensions. ✨ So glad you found them easy to use—enjoy your beautiful new look! 💁♀️💫
The Cliphair Team
Not great quality
Not great quality. I purchased 20 inch tape in extensions back in November and had the hair installed in December. Since December the hair has gone extremely thin and snapped off to about 16 Inches. The actual tape part is very thin and when I have taken tapes out to refit the extension has actually ripped in half. The hair also does not hold any shape, whether that be from heartless curls, blow drys from my airwrap or rollers. I have been wearing hair extensions for over 10 years and thought I would give clip hair a try as it was recommended by a friend but the quality is so poor and not fit for purpose. After 3 months wear they will have to go in the bin as they are just not acceptable.
27 lutego 2025
Opinia niezależna
Odpowiedź od Cliphair US
Hi Melissa
Thank you for sharing your feedback. We're truly sorry to hear that you weren’t satisfied with your purchase. 😞 At Cliphair, we take customer satisfaction very seriously.
Our HH Tape Hair Extensions are one of our most popular products, with many happy customers ✨, so we’d love the opportunity to understand what went wrong in your case.
As we don’t have your contact details or order details, we kindly ask you to reach out to our customer service team at customerservice@cliphair.co.uk with your order details. This will allow us to investigate the issue and find the best way to assist you.
We look forward to hearing from you and resolving this for you.
Best regards,
The Cliphair Team 💖
Honestly
Honestly, don't know what to say..they just awful 😕 I use to buy real human hair for 70£ and they last nearly one year..thees 1week. They behinde just make mess and not smooth as when you open the package first time. This is my second time order, waste of 105£
I even all that week didn't use nothing hot for styling them, just comb every morning 😑
16 lutego 2025
Opinia niezależna
Odpowiedź od Cliphair US
Dear Linda
Thank you for sharing your feedback. We're truly sorry to hear that you’re not satisfied with your purchase. We completely understand your frustration, and we want to make this right for you.
To help us assist you, we kindly ask that you contact our customer service team at customerservice@cliphair.co.uk with your order details as you have not left any order information. This will allow us to understand the issue and find the best possible solution for you.
We appreciate your feedback and hope to resolve this matter for you 💖.
Best regards,
The Cliphair Team ✨
Disappointed with the Quality
Disappointed with the Quality
I’ve been wearing hair extensions for years, and I can confidently say these are some of the worst I’ve tried. Right out of the package, they seemed PERFECT but after just one wash, the hair completely changed. It started breaking, looking synthetic, and feeling nothing like real human hair.
Real human hair extensions should remain soft, manageable, and natural-looking even after washing, but these became dry, brittle, and unwearable. I’ve never had this experience with real human hair before, which makes me question whether these are 100% human hair as advertised. For the price, I expected much better quality for a while. broke the bank to get these :( wish i got another brand sadly.
13 stycznia 2025
Odpowiedź od Cliphair US
Hi Katrina
We're really sorry to hear about your experience with our extensions. We always strive to provide the highest quality 100% human hair products, and it’s disappointing to hear that they haven’t met your expectations.
As we haven’t received any direct contact from you regarding this issue, we have now emailed you to assist further. We’d love the opportunity to investigate this for you and help find a resolution. Please check your inbox and get back to us at your earliest convenience so we can look into this matter.
Looking forward to hearing from you soon.
Best regards,
The Cliphair Team 💖
So unfortunately I didn’t keep the hair…
So unfortunately I didn’t keep the hair because the colour didn’t match and iv decided to change colour completely, I ordered and hair was out of stock I was offered different options to resolve this , when I received hair and realised it didn’t match I started the refund process it was simple straight forward and refund was issued 3 days after they received hair ! Was an easy process
20 lutego 2025
Opinia niezależna
Odpowiedź od Cliphair US
Hey Chelsea
Thank you so much for your kind 5-star review! 🌟
While we're sorry the colour didn’t match your hair, we’re glad to hear that our team made the process smooth and hassle-free for you. 💖
We appreciate your understanding and support, and we hope to help you find the perfect match in the future!
Best wishes,
The Cliphair Team ✨
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.