ClickPay Recenzje 

Don't use the autopay

I’ve been making payments through quick pay for a year and a half on my American Express card. Last month I changed my payment method to Visa and they charge me $122.63 service charge for using a Visa card claiming it’s their standard practice.. my payment using click pay was $80 so this is 150% service fee. Beware of these guys and read everything very carefully and take nothing for granted with them.

They scanned my check and did not include the routing number and account number. So I had to call in the payment and they charged me an extra $50.00!

For goodness sake, I was paying direct out of my checking account. There is no risk to click pay. I did not receive notification but they charged me 2.95 for ... nothing! I am doing bill pay from my bank. I will not use click to pay in the future. They overstepped, and now I will never come back!! When you screw over your customers with greed, you will lose them!

Terribly Payment Processor, avoid at all costs

As of June 1st, there is no longer a fee free payment option. Expect frustrated payers complaining to you about this, constantly. Expect more missed payments, more legal disputes, and more headaches.

Do yourself a favor and go with any other payments vendor that offers free eCheck payment. This is law in most states and the industry standard. ClickPay is maximizing greed and it makes for a worse customer experience for both payers and payees.

Website is horrible, once you log in every button just refreshes the screen. Shysters.

Click pay is a “Terrible” company and customer service! The worst! Monthly HOA is due between the 1st thru the 15th. I made my payment on the 14th at noon, Monday was a holiday so now they are adding fees for being late cause the bank doesn’t clear it??? I have confirmation it was cleared!

THERE WAS A PROBLEM WITH THEIR WEBSITE AND I HAD TO CALL TO MAKE THE PAYMENT. THEY CHARGED ME $10 FOR AN ERROR ATTRIBUTABLE TO THEM. ABSOLUTELY OUTRAGEOUS!

Garbage!! They don’t have customer service representatives with a BRAIN they are pretty much robots. No matter what you tell them they will give you the same scripted answer. TRAAAAAASH

Non-responsive. Horrible confessing website that barely functions. This company makes Comcast/Xfinity customer service look respectable.

Hello, click pay took 2 rent payments this month. The company and representative said it was a "mistake", which I understand, but when I asked for a refund, they kindly said I was out of luck and said it could no the done. The representative stated that the property manager of Remy on the Trails, had to refund me. And guess what the manager stated that they could not issue me a refund either. Whose job or life can be on the line for this mistake? Either parties want to take any responsibility for this. $3000 was taken out of my account, and put me in a bad financial state.And for this, there should be some repercussion that should take place. If I do not get a solution by the end of the week, I will have to contact the Houston housing authority department and request a hearing. This is unacceptable, an extra $1500 is in someone's pocket right now, and it's not in mine.

The site is poorly written/organized. Metromanagement is much better

The click pay app is not user friendly. They use an AI bot that is absolutely useless. You can't call anyone. This is the most negative part of living in the Pecan Square community.

The only company that charges for paying from your bank. It doesn't work from another country, make sure to pre-pay before you go on vacation or turn on the VPN and cross fingers.

So, I paid my HOA via check instead of through the ClickPay website because my HOA told me to do so, since we were switching property management companies. Now ClickPay is saying I owe my HOA money for the months of April-June, when I do not. Customer service keeps making more and more excuses as to why their information is reflecting wrong. I have contacted them five times now, and the issue is still not resolved. They even blamed my property management company for their issue… when the property managers have nothing to do with the ClickPay website or how to go inside of there. They were very confused why they would direct me to call them to fix their issue.

I have receipts of everything and they said that no check was deposited. I just sent them my photos of the check being debited from my account, property management’s paid in full receipt, the letter the HOA sent me about how to pay them via check, and also a picture of the letter I sent… I hope that is now finally enough for them to correct their defect.

I hope my HOA abandons using ClickPay because I guess I just have to keep mailing my HOA checks thru snail mail for now instead of virtually. I will definitely be calling them back and telling them what a nightmare using ClickPay has been for me. ClickPay’s website is not functioning properly, and customer service NEEDS HELP! If you are a property manager, please look elsewhere for payment processing!

I wish there was something lower than what I could rate this company. Their customer service is pathetic and so is the portal. The portal is misleading to setup AutoPay. If ClickPay is affiliated with First Service residential to make payment they should have had some ability to configure there portal yo follow FSR norms. FRS needs payment quarterly but ClickPay misleads by giving an option to setup for annual Pay. Now the payment is don't go to FRS and they charge with insane penalties. They both keep pushing to each other for unable to revert or reimburse the incorrect charges. After talking for 3 hrs back and forth no result and I was forced to pay all penalties along with my credit score been impacted as well due to this. Watchout if you using ClickPay.

Scam. They don’t know what they’re talking about when it comes to payments. I called multiple times and got wrong information on each call. They made me call another vendor who was obviously not responsible for the Clickpay issue. Multiple issues with my payment, no information regarding fees, they insist the problems aren’t with them when they are. DO NOT USE them. Waste of time and a scam.

Horrible and will nickle and dime you, even though it was a innounce mistake and they never admit their wrong doing and blame it in the third party.

Wish i could rate 0 but cant ok So i pay my rent on the 28 of feb 2025 and idk what really happen but click pay didnt take the money so bout time the 3 of march came it woulda been consider a late fee so then they decided to take the money on march 6 but they didn`t because it was a late fee so. So we call the click pay no one answers and the contact my apt and they said it was nothing they do about it or late fee they added on me. So i ended up paying the late fee in all just for click pay to try to take it from the wrong card that i didnt put on there.Oh and why all this was going on they had added reverse fee for the first time and then added another reverse fee for them using the wrong card. So at the end of the day they was charging me late fees when it wasnt even my fault when i paid the rent on the 28 of feb before the 3rd of march.

Click pay caused me problems with my hoa and is the worst ever