Products are fine, the customs fee afterwards is not
Ordered two items for a total of €35.85, which already included €12 in shipping. Then the courier came back asking for another €24.76 (about £21.13) in customs/VAT/service fees before releasing the package. That's on top of an order that already had shipping baked into the price. This is all to the Netherlands by the way.
I get that customs charges exist, but tacking on more than two-thirds of the original order value after the fact, with no heads-up at checkout, is frustrating. I paid it because I wanted the items, but I'm filing a complaint with the courier over it regardless.
The products themselves are decent - I've got no real complaints there. But if you're ordering to the EU, budget for a nasty surprise on top of what you're shown at checkout.

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