Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I had 2 websites associated with ClearSale, both accounts associated to the same email. I told them 2 months ago that I do not wish to work with them any more in any capacity. They're still charging... Zobacz więcej

Oceniono na 5 z 5

Indispensável nos dias de hoje! Evitamos muitas fraudes e, apesar da demora na aprovação em alguns casos, acreditamos que uma venda boa é uma venda segura. O nível de tentativas de golpe é assustador... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Comunicação com a empresa é ótima, bem simples e fácil, porém a demora nas aprovações são um ponto ruim, além disso quando um pedido está em fila não conseguimos ter acesso aos dados o que dificulta c... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

We spent over $27,000 with clear.sale over the past 12 months and have virtually no chargeback reimbursements. We had a clear fraud incident and they denied our reimbursement claim. Since Experian bou... Zobacz więcej

Informacje dotyczące firmy

  1. Dostawca rozwiązań e-commerce
  2. również w kategorii:
  3. Usługi dla biznesu

O ClearSale

Napisane przez firmę

ClearSale offers the most complete ecommerce fraud protection, combining cutting-edge statistical technology with the world’s largest team of specialized fraud analysts for a balanced, comprehensive, real-world approach. Trusted by over 10,000 customers worldwide and touting a 99% retention rate, ClearSale is the first company to offer chargeback guarantees and the largest company focused on global card-not-present fraud prevention. ClearSale helps businesses prevent fraudulent chargebacks without interfering with the online shopping experience. As a result, clients can sell more, safely, even in dynamic or challenging international markets.
Protect your ecommerce, now.

Dane kontaktowe

2,8

Średnia

Wynik TrustScore: 3 na 5

183 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,8

Wszystkie recenzje

(183)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 9

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great Company and Good Value

We have partnered with Clearsale for a number of years. They are well priced for great value. They are very responsive to any issues we have on system issues or customer approval follow-ups we need. They've allowed us to focus on our core business competencies rather than spending countless hours investigating orders for potential fraud, as we did before. Overall an extremely positive experience and a pleasure to do business with. I would highly recommend them for your business.

19 lutego 2021
Oceniono na 1 z 5

Avoid ClearSale if you give care about…

Avoid ClearSale if you give care about your business.

From the first sales rep, until the last customer support representative, every single Company represenative lies to the customer so they hear what they want to hear.

1. The worst customer support - They take many days or weeks to answer simple questions about your account.

2. They claim they will reimburse your orders until later they claim they will not.

3. Shady and unethical sales practices but unexperienced and incompetent sales agents.

4. Obvious fraud gets regularly approved by Clear Sale.

Clear Sale is a waste your money and time. Thank God I demo'ed only two websites, I will bring my many dozens of sites to a competent Company who doesn't complicate and lie to their customers.

19 lutego 2021
Opinia niezależna
Logo ClearSale

Odpowiedź od ClearSale

We are saddened to hear you had such a negative experience with our Company. We are sad you were not able to experience the same level of service and satisfaction our customers are used to. Rest assured that ClearSale strives to provide the highest quality fraud prevention services to all our customers.

In order to help us better understand and rectify the issues you experienced with us, please send us an email at contact@clear.sale detailing your issues so we can conduct an internal investigation, or call us directly at +1 786 888 4584. Please share:

1) Please elaborate on what our “shady and unethical” sales practices are and which member of our sales team engaged in these practices. We at ClearSale do not condone any unlawful or unethical practices of any kind.
2) The names of Company representatives who lied to you and what these lies were.
3) Any emails with customer support or customer service ticket numbers we can use to trace your inquiries back to the appropriate members of our customer support team—they should not take days or weeks to answer simple questions.
4) Please elaborate on what you mean by “they claim they will reimburse your orders until later they claim they will not.” ClearSale does not offer this option. Our customers are either able to recover a portion (ClearSale Total Protection) of any losses or the entirety (ClearSale Total Guaranteed Protection) of any losses. There is no option available where customers do not recover anything if confirmed a fraud-related chargeback.
5) Specify which transactions ClearSale approved that were “obvious fraud.” We have worked hard over many years to create a successful fraud-prevention model to help our customers avoid the pitfalls associated with e-commerce, most notably online fraud. So, if you have discovered a vulnerability in our model where obvious fraud has gone unrecognized, please share this with us so we can improve.

I hope we are able to connect.

Best,
ClearSale Team

Oceniono na 5 z 5

Fantastic Fraud Prevention Company

We have had a great experience with ClearSale and have used their service for many years across three businesses. They took the worry out of losing thousands to fraudsters and have always been there to help if ever we had any questions. I'd highly recommend ClearSale to any eCommerce store no matter how large or small.

13 listopada 2020
Opinia niezależna
Oceniono na 1 z 5

Shady marketing practices...

If they would not spam people like me I would not be posting this. Got many emails all not asked for by a marketing campaign I didn't sign up for and asked 3 times to quit getting emails. Apparently they don't listen.

I replied to the emails sent every time to QUIT getting emails, so their response is false to this review. I am glad I may actually be off their marketing list now.

24 czerwca 2020
Opinia niezależna
Logo ClearSale

Odpowiedź od ClearSale

Jeff, we are sorry to hear about your negative experience with our marketing communications. Unfortunately, your requests to be removed from our list were never received. But anyway, I went ahead and opted you out of receiving e-mails from us. We are sincerely sorry for any inconvenience we might have caused you. Please let us know if you need further assistance.

Oceniono na 5 z 5

We are at SistemmaCPAP have been using…

We are at SistemmaCPAP have been using ClearSale for a year now and are very happy. We do not have a lot of fraudulent transactions, but having peace of mind is awesome. Their response time improved significantly after 8-9 months and now our transactions are approved almost instantly. I like that I can contact them if I need to get a decision on the transaction that needs to be shipped right away.

1 maja 2020
Opinia niezależna
Oceniono na 5 z 5

I have been your Clearsale for the past…

I have been your Clearsale for the past few months now and to be honest, I am so happy with the service they provide and also I had some chergeback from the orders the approved but I got the full money back from ClearSale.

30 kwietnia 2019
Opinia niezależna
Oceniono na 5 z 5

As Advertised

They do exactly what they say they will do, and they do it quietly and efficiently.

24 kwietnia 2019
Opinia niezależna
Oceniono na 5 z 5

It is a great and inexpensive comfort…

It is a great and inexpensive comfort to have Clearsale operating in the background. Plus, when there appear to be resolvable issues with a would-be purchaser, their customer service is right on it to see if the transaction can be saved.

24 kwietnia 2019
Opinia niezależna
Oceniono na 4 z 5

Customer service is excellent

Customer service is excellent. Have to give it to their staff for promptly replying to emails and refunds etc.

Refund timing can be improved. Chargeback submitted this month have to wait till the end of next month before receiving the refunds. Would love if it's refunded on a case-by-case basis like Signifyd does.

23 kwietnia 2019
Opinia niezależna
Oceniono na 5 z 5

Excellent Service ,Great…

Excellent Service ,Great Protection,reasonable pricing Well worth it They are stopping the Scammers! A must in todays Ecommerce World 100% Satisfied -Big Time Thumbs Up

23 kwietnia 2019
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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