Martin delivered my shed today and I couldn’t be happier! Our address is wrong in most navigation apps, and I was not able to find a way to add extra instructions. However, he called to let me know he... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
⭐⭐⭐⭐⭐ Excellent service from CitySprint from start to finish. Communication was outstanding throughout, with regular updates on my delivery. I was able to track my order in real time, see exact... Zobacz więcej
Reakcja na opinię
Courier LS38 was so helpful, bringing really heavy bags of garden materials and placing them where I needed - meaning I don't have to move myself (very helpful at eight months pregnant!) - great servi... Zobacz więcej
Had a delivery today. Very reliable company driver was MO54 DUNCAN who was very polite and helpful. Kept well informed before delivering. Shop at Wickes a lot because delivering company are so good a... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Dane kontaktowe
Zjednoczone Królestwo
- 020 7880 1111
- citysprint.co.uk
4,9
Doskonała
18 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great delivery driver SC64
Great delivery driver SC64, was very helpful and courteous. This the second time I have had this delivery driver and another great delivery experience.
9 lipca 2026
Opinia niezależna
Odpowiedź od CitySprint
We're so pleased to hear that your delivery driver was helpful and courteous, and that you had another great delivery experience! We appreciate your positive feedback.
Friendly and very helpful delivery man. 10/10
Friendly and very helpful delivery man.
9 lipca 2026
Opinia niezależna
Odpowiedź od CitySprint
We're so happy to hear that our delivery driver was friendly and very helpful! We appreciate your positive feedback very much.
Not recommend
I was very disappointed with this delivery. The driver left the timber by the side of the road instead of bringing it into the garden, even though it was only a few steps away, the materials were left on the grass near the roadside, making it inconvenient for me to move them myself. What made it even more frustrating was that the previous driver, who was older, had no problem carrying a few wood into the garden. On top of that, this driver was rude and unhelpful. Poor customer service and a disappointing delivery experience.
9 lipca 2026
Opinia niezależna
Odpowiedź od CitySprint
Thank you for your feedback. I am truly sorry to hear about the disappointing delivery experience you had and the inconvenience caused by where the timber was left. It's clear we fell short of your expectations, especially given your previous positive experiences. I understand your frustration regarding the driver's conduct and the placement of your materials. I will be looking into this matter to understand what went wrong. I will now reach out to you privately, to take some more details.
Very friendly and helpful
Very friendly and helpful. A credit to your team.
9 lipca 2026
Opinia niezależna
Odpowiedź od CitySprint
We're so happy to hear that our team member was friendly and helpful. We appreciate your positive feedback very much and are glad you had a great experience!
Odpowiedź od CitySprint
We're so glad to hear you had such a positive experience. It's wonderful to know that our team member was helpful and delivered service with a smile!
Odpowiedź od CitySprint
We appreciate you letting us know that our delivery driver was really helpful. We're so glad you had a positive experience with our team!
Friendly cheerful courier, great service
Friendly, cheerful courier who delivered 5 large wooden boards, as per order. He put them where I asked him to with no problem. Courier parked sensibly. Happy with delivery service and courier. Good communication- received a link by email to check time slot of arrival.
Courier was from NG26
7 lipca 2026
Opinia niezależna
Odpowiedź od CitySprint
We're so pleased to hear you had such a positive delivery experience! We appreciate you highlighting our courier's helpfulness, good communication, and sensible parking.
The courier SC64
The courier SC64, was very polite, professional and friendly, nice to meet good folk, was very pleased with the service received with my delivery! Keep up the good work, many thanks Greg
9 lipca 2026
Opinia niezależna
Odpowiedź od CitySprint
We're so pleased to hear that your courier was polite, professional, and friendly! We appreciate your kind words about the excellent service you received with your delivery. Thank you for your feedback!
The driver was amazingly helpful and…
The driver was amazingly helpful and moved a very heavy package exactly where I needed it. The driver was also very friendly and a pleasure to talk to. It’s really good to meet drivers who are like this and reflects on both businesses. Driver was SC64.
8 lipca 2026
Opinia niezależna
Odpowiedź od CitySprint
We're so glad to hear that our driver provided such excellent service! It's wonderful to know they were helpful and friendly, and we appreciate you sharing your positive experience.
Delivery driver went out his way to…
Delivery driver went out his way to help us and was very polite and professional sc64
8 lipca 2026
Opinia niezależna
Odpowiedź od CitySprint
We're so glad our delivery driver went out of their way to help you and was very polite and professional. Thank you for your positive feedback!
The lad M039 that came and delivered…
The lad M039 that came and delivered the flooring was a really nice and friendly lad and stock was well delivered and was very polite thank you
8 lipca 2026
Opinia niezależna
Odpowiedź od CitySprint
We're delighted to hear that our delivery person was nice, friendly, and polite. We appreciate your positive feedback on the well-delivered stock!
Excellent service from delivery driver
Excellent service delivery driver sc64 he put items in garden as requested after advising him my partner will move into garage when he gets up from nightshift he offered to move it into garage which he did without complaint! This service was above and beyond what most delivery drivers would do much appreciated thank you
8 lipca 2026
Opinia niezależna
Odpowiedź od CitySprint
We are so pleased to hear about the excellent service you received from our delivery driver! It's wonderful to know they went above and beyond to assist you with your delivery. Thank you for your kind words and appreciation.
Excellent service
Norman (SC64) placed six very heavy bags of bark chippings exactly where I asked. His efforts on such a warm day were much appreciated.
8 lipca 2026
Opinia niezależna
Odpowiedź od CitySprint
We're so pleased to hear our delivery person placed your heavy bags exactly where you asked. We appreciate your kind words about their efforts on such a warm day!
Very polite driver
Very polite driver. Name CF19 Bart
Delivery on time. Nothing too much trouble. Thank you
8 lipca 2026
Opinia niezależna
Odpowiedź od CitySprint
We're so happy to hear that your delivery was on time and that our driver was polite and helpful. Thank you for your positive feedback!
Extremely helpful.
8 lipca 2026
Opinia niezależna
Odpowiedź od CitySprint
Thank you for your kind words about our service/courier.
Friendly service
The driver called me to inform me he had arrived. He was very kind to bring my delivery through the garden gate. He was very polite and friendly, even with this heat! Thank you
8 lipca 2026
Opinia niezależna
Odpowiedź od CitySprint
We're delighted to hear that our driver was kind, polite, and friendly, even in the heat, and brought your delivery through the garden gate. Thank you for your positive feedback!
Odpowiedź od CitySprint
We're so glad to hear that your delivery arrived within the expected time slot and that you had such a pleasant experience with our driver. Thank you for sharing your positive feedback!
Odpowiedź od CitySprint
We are so pleased to hear that you had a positive experience with us. It's wonderful to know that our driver was courteous and friendly, and that our timing met your expectations.
Driver LD23
Driver LD23, fab driver, always cheerful always happy to help, a big credit to city sprint ! Never had an issue of any description ! Can’t speak highly enough about the level of service from this driver! Everything delivered on time, thank you city sprint 👍
8 lipca 2026
Opinia niezależna
Odpowiedź od CitySprint
We're thrilled to hear about your consistently positive experiences with our delivery service! We appreciate your kind words about the driver's cheerful demeanor, helpfulness, and the timely delivery of your items. Thank you for your wonderful feedback.
Unreliable and stressful pre-booked service
Received a call 20 minutes before my booking to say there were up 2 hour delays on the delivery service. The customer service agent told me they're unable to communicate delays to pre-booked delivery services since the drivers are freelance, the drivers are only booked in on the day.
I had to look for alternative delivery options as it's for a job where waiting isn't an option. Whilst I was busy organising the delivery stock (during the time I had set out), I received calls from CitySprint that they had found a driver but was unable to answer the phone. In the meantime, I had already organised another courier which arrived at the same time as their driver. I then had the stressful situation of having to communicate with 2 drivers, loading the delivery and being on the phone with CitySprint, getting told it was my fault and there would be a charge.
UPDATE
Customer experience team kindly reached out, understood sentiment and refunded - much appreciated.
3 lipca 2026
Opinia niezależna
Odpowiedź od CitySprint
We sincerely regret the significant difficulties you encountered with your recent delivery service. We understand how frustrating it must have been to learn about potential delays so close to your scheduled booking and the subsequent stress of managing multiple couriers. We acknowledge that the situation you described, particularly the communication around driver availability and the resulting charges, was far from the seamless experience we aim to provide for pre-booked services. We are actively reviewing our processes for communicating delays and managing freelance driver assignments to prevent similar occurrences in the future. Your feedback is invaluable as we work to improve our service. We will also reach out to you privately to take some more details about the job.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.