Irish Citylink  Recenzje 

Hello Team Citylink,

I wanted to take a moment to recognise two of your drivers, Catherine and Noel, who are an absolute credit to Citylink.

I genuinely cannot understand how playing music, videos, taking phone calls and generally having devices blasting at full volume has become so normal in public spaces. Travelling should not mean listening to everyone else's entertainment or notifications.

What makes every journey with Catherine or Noel so enjoyable is that they set the standard from the moment passengers board. Their polite but clear reminders that phones should be kept on silent, that videos and music should not be played aloud, and that eating and drinking should be avoided make an enormous difference to the experience for everyone on board.

It is refreshing to see drivers who are willing to set those expectations. It creates a calm, respectful atmosphere that so many passengers appreciate but perhaps never think to mention.

Citylink already provides an excellent service, but your drivers are a huge part of what makes it stand out. Catherine and Noel are genuine superstars and deserve recognition for the professionalism and courtesy they show every day.

Please keep encouraging this no-volume, considerate approach. Reminding passengers to put their phones on silent is such a simple thing, yet it makes a world of difference. Some people seem determined to let the whole bus hear every email, text and notification they receive, and it can be incredibly distracting. Having drivers who tackle this politely but confidently makes travelling far more pleasant for everyone.

Please pass on my thanks to Catherine and Noel. They represent the very best of Citylink, and I hope they know how much their efforts are appreciated.

Up Galway.

Lisa.

Dublin to Cork 4th of July 2026. Driver fell asleep at the wheel TWICE, swerving into lane all you hear is bus going over cat eyes rang the gardai no show got replacement bus for 70 ppl strsnded on the motorway. CITYLINK DENIES THIS never travelling with them again. All reports on radio outlets and newspaper outlets terrifying experience

Always on time. Pleasure to travel on such comfortable coaches. Staff ( mostly!) helpful and friendly.

Really appreciate the good time keeping.Will definitely continue to use this service...mainly Limerick to Galway and Limerick to Dublin airport.

The Citylink buses are always on time and very comfortable. The staff I’ve encountered have been very friendly too!

A reliable regular service Cork/Dublin used for many many years. Drivers are polite and helpful.

Room to improve:
- Solve the water problem for the toilet sinks or provide hand sanitizer
- Ask ALL drivers on ALL journeys to remind passengers that headphones MUST be used. Also put a small window sticker on every row and add this to the confirmation emails. There's a very tiny cost to this that would dramatically improve passenger experience.
- Resolve intermittent WIFI issues

Overall, I've had a very good experience travelling with Citylink. The buses are comfortable, reliable, and the drivers are consistently polite, friendly, and professional, which makes travelling a pleasant experience.

One area that I believe could be improved is the seating arrangement. It would be a great addition if passengers could reserve specific seats when booking their tickets. This is particularly noticeable when boarding at Dublin Crampton Quay, where the boarding process can be quite disorganized, especially on busy services. As seats are taken on a first-come, first-served basis, families, couples, or friends who have booked together often end up having to sit separately if the bus is crowded.

Introducing reserved seating would make the boarding process smoother, reduce unnecessary stress for passengers, and significantly improve the overall travel experience. Apart from this suggestion, I'm very happy with the service and would happily recommend Citylink.

I came all the way from Jamaica. I decided to take a trip from Galway to Cork. What made my trip outstanding was my driver Nicola Donnellan - top notch! When I came off in Cork I said I hope I get her again on the way back. Now, when I saw the bus pulling up with Nicola driving (to go back) I started to scream her name with excitement! True story! The moral of the story here is my City Link experience has been phenomenal! I recommend City Link and I recommend that everyone travel from Galway to Cork and vice versa at least once with Nicola!

This bus is freezing i can feel my teeth chattering
Supply blankets or put the bloody heating on!

Best bus i have ever been on, we took it from Dublin Airport to Limerick City, it was extremely clean and hygienic, and also very comfortable to sleep on, very handy to charge your phone too. Our bus driver Richard was the best!! he was very helpful and friendly, the bus was quiet and very calm too 10/10 would recommend to everyone and will definitely take this bus again

Seats don't have enough space to be comfortable, it is crazy, the bus don't have enough space between seats, absolutely uncomfortable, and they don't care about costumers , THEY JUST WANT MONEY !!! AND THEY PUT PEOPLE LIKE ANIMALS , CITY LINK STINK!!!!!

I had a very mixed experience with Irish CityLink.

On the positive side, I must say they genuinely helped us once when a bus we had booked with another company simply did not arrive. In that situation, Irish CityLink was extremely convenient: the journey was fast, the app was easy to use, and the whole booking process felt smooth and intuitive. I was genuinely impressed and very grateful at the time.

Unfortunately, that positive impression has now been completely undermined by the company’s strict non-refundable policy.

We had booked airport travel as a family, and due to an unexpected change in plans, we are now losing a considerable amount of money. I fully understand that companies need policies, but what feels particularly disappointing is that this condition was not made clear enough within the app interface at the point of booking. For something as important as a non-refundable fare, especially when multiple tickets are involved, I would expect this information to be much more visible and transparent.

As a result, what began as a very positive impression has turned into a very disappointing one. The service itself may be convenient, but the lack of flexibility and the way the refund policy is presented make it very difficult for me to recommend.

Sadly, I will avoid using Irish CityLink in the future wherever possible.

Update to reply from Citylink: it was the Friday last 12.30 from Dublin city to Cork and return on Sunday at 2.30. No Wifi but, more importantly, the issue of no running water in toilet has been an issue for years.

Have been using this service for years and always reliable and on time. However, increased prices and an aging fleet make it less attractive. I'm typing this on the Dublin to Cork afternoon bus on 12 June. No Wifi and, far worse, no water in the shabby and smelly toilet. Lack of water facility has been an issue for many years and is a serious matter of public hygiene. Disgraceful with the prices now being charged but also something that's a basic essential.

Unnecessary comments about alcohol consumption on the 2am bus from Castlebar to Tuam on 07.06.26. At 2 in the morning, clearly I intend to get on the bus and make a racket instead of fall asleep peacefully for an hour. Gets right on my nerve when you judge the book by the cover. Lose the attitude man, I'm human too.

We booked our tickets for 11 o clock. A message and email confirmed our time for 11 . We arrived at the bus at 10:52 the bus driver refused to let us on despite the fact we'd each paid 22 euros. He was unapologetic, rude and Aragont. Very disappointing. We eventually got a bus 2 hours later the bus is quit unhygienic. Bus Eireann and Expressway are much better and have nicer staff then this crowd.

Want to wait in the cold for an hour a bus to barely show, if even? WELL LOOK NO FURTHER.

Citylink is the worst is not the most shattered bus service in all of Ireland. You honestly could probably get a turtle from your local pet shop that would be more accurate on time for arrival.

Every bus from Dublin to Galway is nearly one hour late. Let alone the FAKE arrival times you are given on the site.

You are better off with Bus Eireann. HONESTLY. Unless you like to piss away time, money and really enjoy the cold.

You might not have a toilet on board with Bus Eireann. But at least your bus will actually show up up and arrive on time.

LEGIT THE BIGGEST TIME WASTERS.

When you offer a service to the airport and you can not deliver the service that was booked and paid in advance, you don't send a message saying you are sorry for the inconvenience .People are relying on your transport to catch a flight .the best thing to do is to find a solution like a little detour of a non stop bus to collect the passangers. 230 euro I had to pay to get a taxi to the airport 17/05/2026 763 service 12:30 from kinnegad to DA .Horrible experience!!! In an era of technology and communication you failed terribly

On the 28th of December 2025 me and my family were returning from Lapland, there was five of us including a 2 year old and a 5 year old. It was my first time booking for a few of us together, I booked the Air coach for inbound. I had forgotten to book outbound from Dublin Airport to Cork was not to worried as the Air coach was always there as a walk on as well if there was room. Got there in early morning and no Air coach service and taxis was outrageous to Cork, my bank cards froze in the airport no idea why and had no cash on us.

Ok it was a bit unplanned on my part for the home bound my mistake I was very upset as we were stranded with the babies at all hours. When the first bus came in after hours of hanging around the airport exhausted it was City Link. When I explained our situation to the bus man he was foreign national native we did not get his name, he was so professional he made a phone call.

Within no time at all he let us on no charge , I gave him my details for payment when I got my cards unlocked when home. He said "I will let the office know and if they ask me for the details I will give and if not ye're okay". We honestly cannot thank him enough and the supervisor or manager who allowed us on, the review is late but better then never. I have an upcoming trip and guess who my bus is now with Citylink :-)

Unbelievably expensive. I guess since they bought Gobus they have no competition. 80 euros for an adult and child to Galway return. If any other option comes up I will take it in the future.

I've been using Citylink service for years to travel between Dublin and Galway and it's always been a great experience !

Their punctuality is unmatched, the drivers are always reliable, the journeys are safe every single time and the staff is amazing. Whether you need to stop by one of their offices, make a request to their Support team or ask a driver for advice, they ALWAYS do their best to accommodate.

Couldn't recommend them enough ♡

Rude driver
Came back after my flight and went to the busses to get back home. When I went on the bus I was ready to buy a ticket but I told the driver I didn't have one, he cursed at me and got angry, said I was supposed to book online. He let me off anyways and bought a ticket. This is unacceptable behaviour and very unprofessional especially at that mature age. The bus was not even full especially during the ride as well. Hopefully the staff sees this and needs to do better, show some respect.